Rude Customers & Politeness -  

"This job would be great if it wasn't for the fucking customers." --Randal Graves

Working in the fast food industry has made me lose so much faith in humanity. People can be such scumbags to employees.

'lil' bich' I was laughing so hard.

Worked at mcdonalds for about a year. You really learn alot about humanity working in Retail and likewise

This video still holds up. I've watched this several times, knew everything that was going to be said.. I still laughed throughout the video.

Here's a story One day, I'm in this tiny used game store, absolutely filled with retro games. Seriously, I walked in there, the owner's sitting behind the counter, and the first thing he says is "Oh, by the way, watch the Dreamcasts when you walk in. People have been tripping over them all day." I look down, and he has 11 Dreamcasts in their boxes on the floor. It's the type of shop that has three layers of games lining every wall. Couldn't fit another Pikachu plushie in there if you tried. It's classic Nintendo heaven. There are only three other customers in the shop. Two scruffy looking collage aged guys, and a kid who can only be described as a squeaker. Now, I'm 12 at the time and am somewhat intimidated by both the gruff nature of the owner and the two guys. So I'm quietly browsing the N64 games when I start to pay attention to the kid. I swear, before this, I thought these little brats were just a myth. So this kid walks into a retro game store and asks for a copy of GTA V. He can't be older than 8. His scooter is parked outside. The two guys are watching the show with me as this kid begs the owner for the one copy of GTA V that's on the shelf and outright refuses to leave when it's denied to him. He threatens to trash the store and moves to do so when I block him from going any further. The two guys join me, and the kid is still refusing to leave, and is now red faced and screaming. Owner just smiles. It's apparent he's up to something. Then this huge cop walks in. To this day, that fine police officer is the biggest, most intimidating person I have ever seen. He glares at the kid, and the kid runs out of the store. The owner smiles and greets the cop by his first name. Cop places an Atari 2600 on the counter. Turns out he had just showed up because he needed an adapter so it would work with his TV. Totally random, yet excellent timing. I get my games, have a conversation with the guys who I was initially intimidated buy, have an absolute blast. Still wonder what happened to that kid, though.

The way Ian said "little bitch!" made me laugh so hard XD

If you think you got it bad. I'm 2 blocks north of Detroit. My cousin works at Family Dollar. Some black lady came in yesterday and asked to use the bathroom. My cousin told they didn't have a public restroom. She pulled her pants down and pissed in the isle. Then when the manager came she starts screaming at my cousin that it's his fault and she has a weak bladder.

I worked at a Buybacks store in Beavercreek, Ohio. We had a ton of people who would steal games, DVDs, Blu-Ray discs, and CDs from the local stores (Wal-Mart, Toys 'R Us, Best Buy) and bring them in either sealed or in mint condition. They never told us the items were stolen, but you could tell due to the customer's history, how new or expensive the items were, and how many of the items there were. Since we were never explicitly told that the items were stolen, we could take them. However, the prices that we paid out decreased based mainly on the quantity of a certain item we had in stock. For example, the week that the remake of 'Carrie' came out, a couple brought in five copies of it on DVD at one time. The first one I scanned paid out $5, the next paid $3.75, all the way down to $.10 for the fifth one. Now that that's explained, here's a story or two. There was an older, heavy customer who would steal the new releases every week and sell 3 - 4 copes of each title to us per week along with an Xbox 360 wired controller, the controller we paid out the least for. I ring up the 5 - 6 movies he's brought in one night, and by this point in the week, he and other thieves had already brought in about four copies of each of those titles. The total comes out to just under $25, and that's about half of what he got for the exact same items when I rung him up on Tuesday when the movies came out. The guy goes berserk, yells at me and my co-worker, accuses us of pocketing the money we're supposedly shortchanging him, etc. To my surprise, he takes the money and walks out. Seconds later, he walks back in, bitching about how his never-seen woman waiting in the car says that's too low. I void the sale, and after he gives the money back, I give him his stuff back. He starts bitching about how some guy at some indy store seven miles away will pay him double what we pay, calls us assholes, and leaves. Another time, a legitimate customer sends her pre-teen daughter in to return a game. I take a look at the receipt, see that it's within, the seven day return window, and ask what's wrong with it. The girl says, "Nothing. We beat it and want to return it and get a new game." After I get over a moment of shock, I explain that we only take games back if they're defective. The kid leaves, but twenty minutes later, the mom comes back in with the game and receipt. She expects us to refund the cost of the game in full in store because her kids beat the game ("Legend of Spyro: A New Beginning" on the GameCube) within the seven days. I explain the whole defective thing, plus I explain that beating the game is the goal of video games. We go back and forth for a while, and I quickly figure out that she's misunderstanding the words on the receipt. I reread the receipt word for word out loud, and it finally clicks for her. She tries to sell the game back to us which is fine, but then she flies into a hissy fit when the offer, and these were her words that I can still hear her say, "isn't what I paid for it." She makes some comment about selling it on eBay. I calmly reply that she would likely make much more there than what Buybacks was offering. Right before she leaves the store, she mutters just loud enough for me to hear, "It's probably because I'm black." Lastly, there was a family who bought a Super Nintendo. The next day, they try to return the system saying that the "controller doesn't work and the games get stuck in the system when we tried to pull them out." We test every game system before buying them and, if possible, returning them. I go and grab a copy of "Killer Instinct" because fighting games are great for testing controllers and proceed to check it out. As soon as I plug the controller into the port, the clueless mother says, "Why did you plug it in there?" I answer that it's because that's where player one plugs the controller in. She replies with, "Oh," and I know exactly what I'm dealing with. I test out KI, quickly realize that the controller responds perfectly, and hit the eject button on the SNES. The game pops out, and the woman asks me what I just did. As you've probably figured out, members of the woman's family were plugging the controller into port two only and then trying to ragepull the games out without hitting eject. I explain to the woman how the system works, but she still wants to return it. That's when the store manager steps it and explains that we're not taking it back since it was just displayed to have worked wonderfully. I ask the woman if she has any questions about working the system, but she gets superpissed and walks out, never to return. We hold the system for seven days, but when that passes, I become the owner of a non-yellowed, perfectly-working SNES.

My first job was a local game store for 2 years. I know Ian's stories so well I feel like he retold my own experiences. It's unbelieveable what people expect in terms of either discounts or cash/credit for trade ins, and how they behave or react with vulgarity and aggression. Sports games, OMG! Even when I worked at a game store sports games from the years prior would pile up and become utterly worthless right away, and this was in the late 90's/early 2000's. Also, there is some credibility to "upper class" customers being short tempered or entitled. I have worked in South Orange County, CA and the richer the neighborhood, the more brutal the customers without a doubt.

Try working at Walmart for a year. It will make you lose so much humanity, it will make you a husk.

"Surprise! You're on candid... brehhh!" So funny.

'Ya little bitch!' That still makes me lol

OMG, Ian took off his hoodie! it's a miracle!

9:40 is the greatest single line in the history of this podcast.

Kid: Don't shop here. They're all about the money. Also kid: I'm going to GameStop!

I loved this topic, I work in retail myself and no matter how nice you are some people just have to treat you like dirt. Often it's really hard to keep your cool, you guys did a great job of explaining this for people that don't get to experience it firsthand.

So here's a story: I was about sixteen and my brother and I had just gotten into retro gaming. We quickly became friends with the guy who ran the local store. So, we go down there one day, we're hanging out, browsing the shelves, hanging out, talking with the owner and some of the other regulars, having a good time. Suddenly, this woman barges in, dragging her twelve year old son behind her screaming "I told you not to buy from him!" We all just stand there for a second, and then the store owner just asks her what the hell she's talking about. She then goes on a rant about how she told the owner not to buy games from her son, because they weren't his games. This store happens to be owned by another guy who specializes in tabletop and card games, and is basically just leasing some of his extra space to the guy who sells video games. We explain to her that he might have been involved with the situation, and forgot to tell the other owner about her son or vice versa, and the one not told probably bought from the kid. She doesn't want to be reasonable, and just keeps screaming about how it was irresponsible of the owners to buy from him, and he's twelve so he didn't actually buy the game, and so on and so forth. We all just want her out of the store, so the owner just asks her what game her son brought in. "Soul Caliber V," she says. Soul Caliber V is still a month from being released. Everyone quickly points this out to her. She insists that is the game she had. One of us goes over to the shelf of PS3 games, and pulls off Soul Caliber IV, and asks if she means this one. She says "yeah, that's the one," snatches it from the guy's hand, and leaves. At this point, no one even cares that she didn't even pay (it was only $5, anyway), and we're just glad we can go back to having a discussion without being yelled at by this bitch.

"dont shop here these guys are all about the money" says the kid who is pissed because he doesn't think hes getting enough money.

Yesterday i had a sh1tty day at work, had extremely terrible customers, and i saw this show of yours and made me feel alot better, you guys are amazing for pointing out this problem

that little kid story was funny as fuck

I am rollin’ 🤣 “don’ shop here, they’re all about the money!” 😂😂

"I'm askin' yu to make a deel!" Holy fuck, Ian. I can't breathe I'm laughing so hard!

Thanks to Ian for ending the podcast on a positive note. I have been tempted to succumb to the misanthropy at times in my customer service days. Ian have you ever had to call the police at either store? What about you Pat ever had anything real serious go down? Would love to hear about some more funny/bizarre incidents.

I would love to hear a "Greatest Hits"

Yeah I have bad experiences with "customers" too. At 8.00 - it's interesting that you said you weren't rude. I get accused of being rude all the time, when I'm not being rude. What happens very often with me is that i'm asked something, I provide an answer, they're not happy with the answer (it's the correct answer, but it's not what they want to hear), so they repeat the question. And I'm like, dude, you just asked me that. I can't sit here repeating myself. It was a dumb question in the first place. And who the hell are you anyhow. I've got things to do. You've asked me a question. I've given you the answer. Now goodbye. Or must you absolutely insist on continuing to waste my time. And somehow I'm apparently "rude", 12:16 - yep. Totally agree. If people do view you as providing them with a service, they feel that you are subservient - and thereby they're entitled to be disrespectful with no consequence. For me, my customers are not customers. They think they are, but they're not. They think it's ok for them to tell me how to do my job, speak to me with sarcasm or aggression in their tone of voice, not pay attention and generally be discourteous. Guess what. I'm going to throw it right back at you. Actually, I won't anymore. I'll quietly take it on the chin and in the meantime completely destroy your chances of getting what you want. And you won't even know it. You'll suspect it. You might even wake up in a cold sweat upon it finally sinking in. I also agree that it's not right to take it. I'm a very honest and principled guy. I don't want for anyone to have to put up with unnecessary and uncalled for shit. And that includes me. I don't think it's ok to turn a blind eye to bad behavior. Yep,. communicate like adults. That's all it is. No more complicated that that. Unfortunately most people out there, or at least a significant proportion are fundamentally idiots and/or assholes. People aren't reasonable. They act like spoilt children. For me, much of my customer facing position is all about issue avoidance and damage control - and that really takes a lot out of enjoying the role. It should be so much more than that. It's not just an internet thing.

Worked in a c-store overnights for years and Ian is quite correct, people always say shit to you when they hit the damn door...I used to deal with all kinds of crap in retail.

Ian's stories about Luna are my favorite part of CUP

the thing is, I rarely see people on the internet who are willing to take critique when it's negative, even when it's presented nicely.. and I've seen people criticize nicely but just expressing their own opinion - which is in this case negative - and the person in question just attacks them or calls them jealous or something.. people say all the time that they're willing to accept constructive criticism, but in reality, very few of them do.

We work in retail, and this discussion is dead on. Amen, Ian!

More Ian stories pls!

Ian I am very sorry about how this day went for you but I gotta say this was my favorite segment you guys have recorded on the podcast. Now seeing this clip in video made it that much better! You misery brought me joy so thank you lol

I went to one of the Luna locations last weekend. Drove from Oakland all the way to SD and made sure this was one of my stops because of these podcasts. You guys were very nice to me. I was the wrestling guy who picked up the CIB NES Wrestlemania & SNES Pilotwings. He mentioned that he didn't care for Andre the Giant and Hulk Hogan and wondered why he ever kept the "Skullet" (In his words lol). Thanks again.

My recent expierience with a rude seller at a flea market they own this big booth and they are notorious for overpricing games so I pick up a conklers bad fur day and ther eis no price on it and i ask her how much it is, she then walks up to me pulls it out of my hand and says it's to expensive for you to buy and then goes back to doing what she did.

I'm friends with a guy who runs a gaming shop in my town and I'm in there a couple times a week just hanging out and the way some people behave when they come in because he can't give them the price they think they should get for a game or if he can't come down in his price for them is ridiculous, one day this lady came in and was yelling at him because he sold her 13 year old son a gameboy and a few games for $30, he didn't rip him off but she came in yelling about how it's irresponsible of him as a business owner to do business with a minor without the kids parents being there.

A few years ago I worked at a call center for 3 months and I have a few customer horror stories from that. I quit because I didn't feel the money was worth my sanity. I took about 150 calls a day and they were either boring because all I did was take credit card numbers to do transactions or I got yelled at. The customers that yelled were spitting mad and threatened to go to another company. They sometimes would ask to be transferred to a supervisor to report me. I was told not to worry when they do that because it didn't do anything. It was for a cell phone company and one of my first customers asked a technical question about the cell phone. I said I cannot answer that question but I can transfer you to the tech department and they can answer all of those questions for you. And he said you sell these phones and you do not know how to use them? He said here is an idea put me on hold and go find your supervisor or another employee to answer my question. I said I cannot do that we are all trained the same way we all know the same information. He said wow that company really is suffering if they all are as smart as you are. If they fired everybody and hired monkeys they would be better off. It sounded like an older man that didn't know how call centers work. And the thing is with call centers your supervisor randomly listens to your conversations with customers and then gives you a score, like a report card. And so you always have that in the back of your mind that if you are a little crass with a customer you might get in trouble. Also a supervisor that is walking around might hear. I still work with customers online but I hardly get a nasty customer. I do have nasty stories, people acting like they know more then I do as far as how to do my job. But I mostly get transactions without any emails back and forth so that's good.

I like the retro video game stores here in PA mainly a small chain called Just Press Play that has 3 stores. The employees are usually funny, really nice and will actually chat and listen to you but I went to this one store of theirs because my 13 year old brother wanted an NES so we bought one and I'm 19 and I've had an NES for 7 years and the guys there either didn't hear me or something when I told them I had one and that's why my brother wanted one and the employee who I told this to goes "You don't look like you have experience with these" and tells me everything I know already so I just kind nod along and say yeah to his questions respectfully. So for bad experiences for me as a customer have been nothing at all.

I have worked retail for 25 years, I put up with nothing from customers that behave like assholes.

I always try to be polite and treat others with respect because I want to be treated with respect in return. However I find it challenging to be polite in places in Gamestop when they constantly push to sell you something. I admit the last time I was in Gamestop I was rude because I was trying to buy a game and the guy kept trying to get me to sign up for some program they had. I was polite the first and second time he asked me, but when he asked me a third time in a row, I got pissed and said flat out "if you ask me again, I am walking out of here and never buying anything here ever again." That really threw the guy off and said "I have to ask, I'm just doing my job", and I apologized for being rude and explained why I was so annoyed.

As a pizza delivery driver if I pulled up to a big nice house I knew I wouldn't get a tip. The more money you have the more entitled you are.

I worked in fast food for 4 years, and I dealt with some jerks. Most of my bosses say, customers are always right. But, not they are not always right. People who know me, know I'm a nice guy, but like anyone I have my days. From time to time I see a person I have served, they remember me and my name, and are still friendly.

OMG I lost it at "Litt'l bitch!" and "Dragon roar" xD !! Im crying and hit the floor

I know you probably won't read this, but I just wanted to take a moment and say that I absolutely love hearing Ian's opinion on things and how it contrasts with Pat's. I don't quite understand where all of the hate is coming from. Even if Ian talks more, you're still getting more Pat than you would've if the show didn't exist. I'm grateful for what you guys give to us every couple weeks. Also, I WISH there were a game store like your own here in Nashville TN. The customers seem to take the store for granted. They should realize that not everyone's lucky enough to have a gaming specialty store to rival GameStop's own tyrannical sort of monopoly on the market. Please keep doing what you're doing. It's a huge inspiration to myself and I'm sure many other fellow RU-vidrs. Sincerely, Michael "Hitchhiking Hatbox" Casselman

Ian's shirt is epic

I've worked in retail for a long time, and as a current member of my store's management, I'm not allow to discuss policies or my opinion of customers as an employee of Game Stop. However, customers I often find will do what they have the opportunity to do, and the best way to deal with this is to simply do not give them the opportunity. If there is too much of a certain game in stock, I have to right to refuse a trade for that game. If a "guest" (we have stopped calling them customers in retail because a guest is allowed to come into your store, be given service, not entitled to it.) decides he/she wants to start a scene, I have to right to ask him to leave or request security to come and remove him. I understand very well that it is my job that my guests leave satisfied, but it is also my job to ensure our clients are those who my employees feel comfortable interacting with. So when a child demands my employee sell him an "m" for mature game without having ID, and causes a scene by tearing down our display walls, I have no problem calling security to have him removed, have his parents called and, should it come to it, his picture put up to show he's not allowed in the store. It's not an easy thing to do but sometimes, bad customers have to be an example of because it deters others from doing the same, after all we're not running this store to have fights, we're running this store to sell products to our guests and ensure we all have a good time. I'd like to say to all consumers remember, retail employees are not slaves, we're human beings with rights; so think about what you say or do in a store because like that child, it can have serious repercussions, because the next week his friends and him came to Game Stop and he had to explain to them why the security guard by the store was holding him outside while they shopped, and I can tell you I didn't want to have a child ostracized because he threw a temper tantrum about for not getting the game he and his friends were too young to be playing, but it happened.

Ian, as a fellow retail employee at a smaller store (Mom and Pop style music instrument store in Canada) I have to say this was the best podcast I've heard in a long while. It sums up the retail working world perfectly in every industry, and I just wish that sometimes these huge a-holes that come in would work a "retail hell" day just to understand the other side. All the best. :) . Pat, what type of work do you do?

The hand gesture for scooter was priceless!

I have a retro game store mear me. I went in there one time to look aroud and I got 3 GBA games, buy 2 get one free. I was behind another cuatomer with a plastic container with about 20 NES games and a non working NES. He and the owner were talking about it and the owner said he could do $95. The customer looked at him and said "I was lookibg for about $500..." And I laughed roght behind him, and I think the owner almost did too!

I understand exactly how Ian feels. I work in a retail store myself in the small town where I live and fortunately people are either friendly or at least pleasant (for the most part) 90% of the time, but I still remember this one dude (looked to be somewhere in his mid-40s perhaps) I cashed out when I was still a newbie. He gave me a 20-dollar-bill to pay for the items he bought. Being new, I acknowledged that some people who shop at the store like to pay with the exact change they owe (so as to not receive a bunch of coins in return). So, I didn't know if this man was one of those people or not, so I asked him whether he wanted to do that or not. He just goes "NO!" and starts being smug, chuckling to himself. Then he went on to say: "Why would I want to do that? I work hard for my money! Can you imagine just throwing 75 cents at someone like that?!" All I said to him was, "I don't know, you'd be surprised at how many people come in here and pay with the exact change they owe." I would have KILLED to see how he would have reacted if I had said THIS to his face (what I really wanted to tell him): "Listen, Mr. I-Think-I'm-So-Much-Better-Than-You-Because-I-Probably-Make-More-In-A-Year-Than-You-Do, why don't you go take your flapping arrogant mouth somewhere else and take your oh-so-hard-earned money and shove it up your fucking ass?! I'm not an idiot for asking you a simple question, so don't treat me like one, you upper-class dickhead!"

Thank you Pat and Ian...I just wanted to say that I love your guys work and you have given me hours of free entertainment. I just had a friend pass away and shows like this help me deal with life so I am glad your making them.

The irony, if that guy had held onto the ps move controllers they'd be worth more now to use with psvr.

this is the funniest segment lmao

Used to work at 7-eleven, and had this guy come in one time and didn't have enough money for a pack of cigarettes, I tried to help him out as best I could, I tried to help him with the cheapest ones we had, which he had the money for, just not enough for the brand he liked. He was trying to tell me to give him a hookup, and used the CLASSIC "i'll give you what I have now and come back with the rest later" line. Then he got all pissed off when I kept refusing and yelled at me "I bet if I was one of your friends you would hook me up!!" and I just thought to myself *yea, IF YOU WERE ONE OF MY FRIENDS*, because the extra amount he didn't have would have came out of my paycheck. Then after all that shit, and he was being loud for a good bit, he told me he hoped that my old lady would get in a car wreck and die, and that would teach me how to talk to people. I really wanted to jump over the counter and just beat the shit out of him for that, saying something like *that* over something thats so menial, a fucking pack of smokes. But I didn't do anything because I needed the god damn job at the time. That was years ago, but still makes me mad whenever I remember it.

As a person who has never worked a day of retail in his life, I find these stories hilarious! If possible, I would love to have a "bad customer segment" on the podcast every episode.

Feel for you Ian, some of the worst customers i had ever encountered were at a custom framing/ decor store that i worked at when i was in college. Rude, felt entitled and worst of all, they would show up as soon as your locking up and wouldn't leave.

Ian you are so right on it's uncanny! As for entitlement issues, I thought you were talking about people visiting Las Vegas, the place where everyone is your slave and your IQ drops 50 points the moment you get off the plane!

"Little bee-itch!!" Lol, I feel for you, Ian. I did retail for 12 years, mostly video games. I had a lot of fun, really, but I literally have hours worth of great war stories from that time. -The person who stole my display cases and then tried to return them for cash. -The person who would send in their toddler to make a messy distraction while she shoplifted. -The person who walked in with a lawn-size garbage bag and just started throwing game systems from a stacked display into it (right in front of me) and ran. -The person who screamed and raged at me so hard for not taking back a 3 1/2 inch floppy disk from some productivity title that we never sold for cash that spittle was flying into my face. -The people who started fighting over a girlfriend in my store, crashing into glass shelves, destroying kiosks, and eventually inciting a small riot because they were from different gangs, causing the entire mall to close. -The part-time employee whose register would always magically become five dollars short after he left to take a lunch break. -And so on, etc etc forever....

Layabouts in southern California!?!? no way!

I've been in that moment at a retail job where you're like, Where are the cameras???? LMAO TOO GOOD!

As someone who has worked as a waiter for a very high end college, A drive through tenet for a fast food eatery, A retail worker for a large chain pet store and a security officer for a large stadium. I can say that no service job is safe from the awful customers. Everyone thinks they are entitled to getting extra service because they have money they want to give you. Just as a tip, if you really want extra service and a pleasant experience, be nice to anyone you do business with. They will think of you much higher and actually deserving of that smile they have to force. A good example when i worked at the Fast food place. Woman in drive through orders a few cheeseburgers and a large drink. She drives around and picks up her order. A few minutes later, she comes storming in and slams the bag of cheeseburgers on the counter and yells at the cashier (who, btw, does not work drive through and only does inside cashiering) that the cheeseburgers contained...wait for it...cheese. And that she wanted a full refund and a free meal for the next time she came in. My manager and I were called in, I was the one who took the order. Now my manager was wearing a headset at the same time as she ordered. She did order cheeseburgers. She gave us the evil eye and left. TLDR; Be nice to people or fuck off.

Holy shit, Pat's laughter is so contagious lol

LOL I SO want to hear the "Lil Biotch!" story told again in a modern episode. That was by FAR the funniest one yet.

I work in a call center, and people complain about bad customer service, people don't realize they are bad customers

God i don't know why this made me laugh more than the Ranch story. The drunk guy omg..

When I was in my 20s, Guitar Center would sometimes drop the price of an item I was interested in on the spot because a sale is a sale, and sometimes the salesmen could play with the profit margin to get their commission. I didn't realize all stores were not like GC and would start haggling retail stores to drop prices b/c I thought this was a secret way to get a few bucks off. Clearly the younger kid didn't understand the business model, the nicely dressed guy didn't understand his technology's worth in the market, and the shiftless guy was hoping you'd budge on the price so you'd get a sale and he'd get a cheaper system. I sometimes think that terms and conditions should be clearly posted in the front of buy-back/trade stores and whether or not they're a retail location only or if the employees work on commission.

Classic segment .

I had a few library patrons who wanted to use our computers. They weren't able to log on. When I accessed their accounts, I saw they had nearly 30$ in fines, lost books, and damaged books. When I told them they had to pay their fines before they could access the computers, they promptly told me that I was rude, that this is the reason they don't come to the library anymore and finally capped it off with a nice, under the breath, "fuck off". The library is no different than retail at times.

huh...........15 bucks credit isn't too bad for a sports game actually O_o

This video was effin hilarious! "Gooood jus lookin for some games" I imagine a drunk burp somewhere in there too.

Lmao Pat has such a troll laugh in this video, cracks me the fuck up.

This clip is quite possibly the greatest thing on RU-vid.

Ian says "let it go" pat looks down at feed sees frozen lyrics and is amused 6:25

That's the thing that a lot of people don't understand. Doing business with a store, whether through buying something or selling something to them is a privilege, not a right. A store has absolutely no obligation to do business with you if they don't want to. If they don't like the way you look, they have every right in the world to tell you to fuck off. Sure it's bad business sometimes, but that's their choice to make.

I have a computer biz, I do agree that sometimes the more affluent neighborhoods can indeed house the biggest cheapskates. On the second hand, our store is one of the most competitive in our area. I get how goofy dealing with some clients can be. Others, it's a nice experience.

Love Ian's customer stories.

There is this vendor at a local Flea Market I went to once. She was selling some SNES games I really wanted. I picked up the carts I was interested in, and without an attitude or any hostility in my voice I asked "how much are these?" She said they were $40 and that they were rare but when she replied I thought she was pretty angry. She then took the carts out of my hand and put them back. After that I left. Was this person rude or am I being over sensitive?

It's great to have someone to vent to! Love these podcasts Ian and Pat, look forward to listening each time you guys upload one. Hope this next week treats you better Ian, maybe you'll get some nice customers =)

I haven't watched CUPodcast in years, and I don't even watch gaming content much anymore but I randomly remembered the "little bitch" comment at 9:40 and I was desperately trying to remember where it was from lmao.

customer stories are always fun to hear. I would've loved to witness Ian shouting in the store :) You can tell that this was exactly two years ago from several things

LOL. Good stuff here. A friend of mine used to work at a Game Exchange, he had problems with a lot of rude customers. A woman came into his store one time trying to sell the Star Wars Rebel Strike Preview Disc on gamecube. He told her that they don't take that game. She got mad, threw the disc on the counter and left. Well, needless to say, I got a free gamecube game out of it.

Funny thing now is since the Move controller is used with PSVR they are much more valuable now.

I feel you Ian. I've found the warmer it gets outside the shorter people's fuses are. This is the time of year I dread at work...

Retail customers can be such a-holes. I worked retail for 14 years and encountered the worst of the worst. Retail is not for those with thin skin.

Having worked in retail for ten years of my life, dating back to essentially my 16th birthday, I firmly believe that everyone should work in customer service for at least 6 months -- when you've had to deal with people on a daily basis, you have a greater appreciation for everyone else in that position (and you understand that the workers you interact with are not in any way responsible for company policy).

HAHAHAHAHA Omg, the "Lil Biotch!" part had me geeking just now!

I had a peculiar thing when working for the NHS and dealing with customers applying for card that gave free healthcare in Europe. With the NHS, parents can apply for these cards on their children's behalf up until the children are 16 or if they are still in full-time education, until they are 19. Over and over again I'd have to deal with angry mothers trying to apply for cards for their 19 year old sons and being told that their son would have to do it himself because he's all grown up and a big boy now. And yes, it was always mothers and yes, they were always calling about their sons. Never could work out why...

I work in catering and during my break, I asked some of the long time employees if there were any bad customers. They said that they are usually a lot meaner when the party is at their house. One time, the home owner tried to force the employees to use a porta-potty instead of the bathroom in the house.

so Ian likes Mogwai? That's awesome! :D

i use to work in food and i understand the assholes that think theyre better than you because youre providing them a service. i worked at a burger joint that had like 5 different cheese and so many ways to dress the burger and when someone ordered one i was instructed to ask how they want it dressed, whether they want cheese or not and if so which cheese. we use to have a family come in once or twice a month and order something different and just bitch us out because we want to know how to prepare their food. like "mamn, how do you want it dressed?" "did i say i wanted it dressed? no. ill tell you when i get there." i fucking hated it.

There's so many rude and selfish re-sellers in the gaming market now that it's difficult to remember that not all of them are jerks; and that some of them actually care about gaming, and collectors. Great video guys.

I've worked at a local retail store for 10 years, (music not video games). I go through a lot of the same stuff. It's nice to hear I'm not alone.

You probably won't read this, which is fine, you guys have personal lives ;) but I just wanted to say, that last bit about misanthropy was really insightful. I find myself "hating everyone" all too often, but you're right Ian, you can't let yourself fall into that because for one, there ARE good people in this world, no matter how many bad ones there seem to be, and two, it just makes life miserable, and obviously no one wants to be miserable.

Shouts out to the dude in the Mogwai shirt

I found this to be my favourite podcast with ians story's and pat explaining his experience with the online video world. Great video guys.

Oddly enough my faith in humanity tanked when I stumbled on the comments section of a political talk show host's Facebook page. The amount of sheer, raw stupidity and ignorant rage bugged me, but in its own way I guess it's nice to confirm that there are stupid people everywhere. Either way, you guys are doing great. Keep it up, and don't get discouraged.

This was so funny, I could hear stories of people coming in and complaining all day. Can we just have a segment of Ian telling us all the bad stories of customers at his job with reenactments.

Pat/Ian I used to work in fast food for wendys. I hated it since the customer always thinks they are right. Especially since I was a manager I would always get calls for missing stuff even if I was right. I understand the customers treating you badly, I would always get these people too. I even had someone throw a cup of water at me. I am so glad I don't work there anymore and yet I worked there 10 years!

Pat's laugh is just the *best*

Love the thumbnail; it looks like a customer trying to pull off a wrestling promo.

Working in the retail industry, I always find simply laughing at the rude arseholes who come into a store works best. It annoys them greatly when I refuse to indulge them in a verbal exchange and instead choose to laugh at their conduct.