Samsung Washer Repair - Will Not Drain Error Code - Drain Pump Assembly Diagnostics 

I followed all your steps and opened opened the pump , there was residue. I put it all together again and the pump is working again. Thank you for this video.

My Samsung washer’s pump went out after 14 months. I watched your video and installed it myself. Saved my self some money. Thanks man.

So I just got the pump part in the mail and followed your video for reassembly. This is an awesome video guys. You did a great job, step by step, for dis-assembly and assembly. On reassembly I could not get that front control panel back on until I removed that screw for the soap dispenser. Also when he says SHARP EDGES pay attention. I cut my hand. But I still saved a couple of hundred dollars on repair bills. Also I did not get the entire pump assembly when I ordered the parts. The only thing I got was the discharge pump itself. Thanks again.

Thank you so much for posting this. I just fixed my 3 year old washer. I had just done a self clean, and emptied out the drain filter. Put it all back together and started it up and heard some terrible noise. Then, after stopping and starting, realized it wasn't draining. Watching this video, I was able to find a coin in the impellers. It wasn't easy to get out, but a little sticky glue on my finger and I got it!! The washer is going through a full cycle with no issues!! I wouldn't have know about the impeller spot without this video!! Thank you!!

Thanks for the great video. It helped me diagnose and fix my wife's washer for only $31. I spend my days at a computer keyboard, but tonight I got to come home and play "Appliance Repairman" and it was great.

This fixed my washer $60 pump and my washer is back up and running. Thank you so much for posting these videos and helping us all save some money.

Thank you for this awesome video. I did it exactly the way you showed me. Washing machine is fixed you guys are awesome keep doing these videos thank you. I did forget to put cover over new motor. Not sure if it's OK with out it.

Great video - allowed me to disassemble, diagnose, and clear a blockage in my drainage system. Two hours later, everything is back together and working great at no cost other than my time. Also had the additional two screws in the bottom of the front panel mentioned by kilpala below. My problem turned out to be a blockage in the 90 degree elbow leading from the tub drain. Took the time to remove and clean the drain lines and everything is flowing smoothly again. Again - my sincere thanks for a great video.

thank you. this was perfect. I only had to pause 2 or 3 tines, and finished the whole thing in 30 min. working great now!

You are my hero. Extremely well done, easy to see, hear, and follow your instructions. Bravo!!

Thank you SOOO much for this tutorial!! I was pretty sure it was my drain pump that was toast so I ordered a replacement motor and installed using your video! Easiest process thanks to your detailed instructions. :) Thank you!!

Great video! Well explained at every step. I have never done anything like this before but the directions were easy to follow. Great additional "be careful" tips, such as be careful when unscrewing certain screws to avoid stripping them or "slide this in like this." Thank you for doing this video and helping me be self-sufficient AND save a lot of money. :)

This is the best video I’ve ever seen someone explaining step by step. Awesome video dude I have the same exact washing machine and had a drain pump failure and I followed you step by step and you saved me $254 dollars. Thank you Thank you!!! 👍

Thank you for your how to video. I had the same problem and followed your directions and fixed my no drain problem. Thank You Again

Your video was outstanding and was spot on. Thank you for the great instruction which saved us a bunch of money, and the washer is now back doing its job.

I was able to follow your instructions and resolved the draining issue myself (Samsung Model wf9702n5w). After watching quite a few video's, I picked this one, pause it when I needed and took a full day off (considering I NEVER have done this before 😳) and my patience paid off! I have a working washing machine and £250 in my pocket! Many Thanks!

Worked like a charm!!! Thanks so much! We live in the wilderness and do not have an option for repairman except at exorbitant costs. I have never done anything like this before and your step-by-step instruction was perfect! Saved us at least $400. Thanks!!

This video was perfect for me. Ended up being alot of hair caught around impeller of drain pump. Had to disassemble the drain motor a bit to clean. No new parts needed. Screw placement was different, but concept was close enough. Had to temporarily remove soap dispenser to get console on/off easier. Model was Samsung wf42h5000a. Thanks again for posting.

Hey, thanks for the excellent video, although I only watched the first five minutes, you solved my problem. One would think that after my many years of diy appliance repair I would have looked first for low hanging fruit. A wise person said one of the most difficult things for people to do is "think!). A visual exam of the tub, with its nasty old throw rug and several inches of water would have sent me in the right direction immediately. The wife had tried to wash the rug and in the process, the backing came off and totally plugged the filter 😟. My washer is on the floor so dealing with several gallons of drain water involved numerous towels and mopping up and after picking as much debris out of the tub as possible, I am now running a "rinse and spin" cycle. Maybe one more time, after another filter cleaning and I'll be in business. Can't help wonder how many Samsung appliance repair folks live in nice houses and drive fancy cars because of many calls involving filter clean out. Read the manual, folks 😀, Muchas gracias for the wake-up call 👍👍👍.

Great video, super helpful - fix took about 90 min, and that included replacing smelly door gasket. Thx!

Fantastic video, everything works great again and it saved me a pile of money. The only pain was putting that spring back on, but still not too bad.

As with others, this video was great and allowed me to self repair my washer. I ordered the part off Amazon and it was perfect. Thank you for the video. The only issue was my washer (model WF520ABP/XAA) had a few differences that I had to troubleshoot. First I had no screws in the trap area to remove, but there were two under the front face in brackets that needed to be removed before I could remove the front panel later. Second was that the control panel wouldn't come off until I removed too additional screws that allowed the soap and liquids dispenser to slide back. This allowed the control panel to come right off.

This is an awesome step by step video to fix a broken washer. I got a pump motor only but 3 screws changed it and I used the same plastic pump assembly. I also checked my hoses and found the vent hose plugged with debris. I cleaned it out and so far it has run a few loads. Thanks again for the video. It is great.

Excellent video. Diagnosed and replaced the drain pump on my washer. Pump was only $41. Couple things on my WF350ANR: two more screws at the bottom of the front panel that go in from underneath, also found that loosening a screw or two on the top of the soap dispenser body to slide it back a hair made it easier to flip the control panel off.

Such a great video... I hope you keep it up with other models and/or appliances for folks that require it!!!For those out there, trust me, this vid is awesome and worked great wonders for my DIY needs saving me a crap tone of costs hiring someone to fix my 3yr old washer. My bad for not purchasing the extended warranty lol... that said, you shouldn’t need to pay someone to fix a washer after a cpl yrs. this vid was explained so well and easy to follow, I didn’t need to pay anyone. Took me little time to fix my washer without any costs!!!Great job and appreciate it immensely!!!

Thanks for this! What saved me here was your advice of seeing if the impeller was moving or was stuck. Mine was stuck but could feel something stopping it. With a paper clip was able to get a big blob of lint and hair out and it is back to normal. Thanks!!!

Outstanding video, thanks! Got my washer all fixed up and ready to go for $25. Nice.

Great video! I followed everything step by step. very clear and straightforward.

You just made my day, on the very first step!! There was a baby sock, a lighter and 2 screws on the filter!!!

I just finished the repair of my Samsung washer machine following the instructions on this video... My wife and my self can't be so happier and grateful for this valuable information. Take care and God bless...

Great video. RU-vid is priceless for these kind of videos. Saved me a ton of money and made me feel like a real man!

this video helped me so much i never have taken apart a washer before didn't have a clue but it walked me through it , it was the drain pump and did it put it back together and yes it worked i was very proud , thank you very much

Great video! Followed the step by step instructions and resolved the issue. Saved me lots of money... Thanks!

this is a great video! Can't wait to order the part for this same model and fix it myself.

Awesome - your video saved my ass. I wouldn't have been able to fix my washer without this video. Thanks man

Matt, many thanks for this helpful video. My Samsung WF203ANW was full of water and humming instead of draining... Accessing the pump on my model (without an emergency drain in front) was easy from the back of the machine. I elevated the machine and placed a container under to collect water from the tub before disconnecting hoses. Once I removed the pump, there were stones visible on the inlet side of the pump. I disassembled the pump (4 screws) and after clearing the stones out, I tested the pump and it seemed fine. I started a cycle to fill the machine, then stopping it, then running the spin cycle to start the draining process. The pump worked fine. I then ran a full load of laundry with success! Everything works now as it should.

I used this video to trouble shoot mine and used it again to replace it. Great step by step. Thank you!!!

I see this is an old video. Maybe this comment will indicate that this information is still valid. Best "how to" video I have ever seen. Clear and concise. Thank you ApplianceVideo. I may have to have somebody out to fix it, or maybe buy a new one, but at least I did my homework and gave it a try.

Going to do this tomorrow. This video was amazing. Thank you guys for such a detailed video. I was a but worried since the machine doesn't have one of the smaller front panels, but after watching, I'm feeling confident this will take no longer than an hour

This video helped me save a few hundred dollars today!!! Thank you so much!!!

Thank you for the video. This help me repair my WF220 washer and hopefully get some additional years out of it. Putting the door spring back on was probably the most difficult part or me. Thanks again.

My model was a little bit different but this video was a tremendous help! Thank-you.

Thank you for this video, my tenants machine had kind of the same issue but it was sock stuck in the filter. You saved me some 🤑

This was the most helpful video for my unit - by far. My unit wouldnt drain so I I pulled my filter out - there was a SOCK in it. Even after I cleared the filter it still wouldnt drain on its own (I tried running the 8 minute spin cycle a few times, no go. cycle would stop at 7 minutes and door was locked with water at the bottom.) I was completely ready to dismantle this samsung per the video (to either replace the pump or check the outtake hose which could only be done from the front)- the step by step instructions seemed simple and I was determined to avoid calling a repair service. I checked if the pump was good by running the "rinse and spin" cycle one last time so I could feel if the pump was working - which it was.(mind you I've been at this problem for several days, watched several other videos and ready to tackle a pump replacement) Well apparently unplugging the washer was the ticket after I removed the sock, because it finally drained and finished its cycle! I dont have to take it apart. but I COULD have after this vid. Thumbs up guy

Hello Matt, Thank you for providing clear instructions. I was able to disassemble the samsung unit and remove the plastic piece that blocked the drain pump motor. The unit is working as normal. Regards, Mark

Thabk you so much for the video.. it was a fun job to do at home and thanks for being so clear and taking your time.

Thank you guys for the great video. I had a lot of difficulty taking off the control panel. I finally broke the plastic stud on the left side to get it out. Other than that it went great. Thanks again.

Legitimately the most helpful ass video ever. Thank you Matt you deserve a raise and 1 large chocolate chip cookie for your efforts.

great, descriptive video. thank you!

Yay!!!!!!! Thanks for this video. I have this exact model washer and after following these steps it now works.

Simply the best "Repair" video I've ever seen. I watched it multiple times prior to attacking my washer, and pump was cheap order on Amazon. Simple bought the Drain Pump by itself. My washer is working like new. I hope they gave you a raise!! Thank you so much.

I had the similar symptoms on my Samsung front load washing machine, I end up replacing the drain pump and nothing. When I disassembled the washer for the second time, I found a quarter stuck in the plastic elbow between the drum and the drain pump. My only advice is, make sure you inspect all the hoses for obstructions before putting back the washing machine. Great video, thanks..!!!

Excellent video you saved me a lot of money, thank you very much, I did myself in so happy 😊

Thanks for the video, went easy mode and tilted the washing machine against the wall so i could acces it from beneath, took away the bottom plate with some screws and the 2 screws in front where the filter is and so i could take out the pump aswell. It had a big clunk of dirt and hair in one of the propellers, took it out, refitted everything and works like a charm again!

Best vid with great explanation.

Thanks, great video, really helpful

This saved me repair cost, thank you so much!

Epic!!! Thank you so much for this video!!

I liked this video. it is detailed and discription is easy to follow.

Great Tutorial down to providing the part number. Saved me labor fees!

Thanks so much - saved me calling a tradesman - I stuck some wire down the black tube and removed the blockage

My washing machine had the impeller stuck... You are awesome.

Awesome vid, helped me a bunch!

Thank you so much. You saved me a lot of money and headache.

Thanks for the video. Pump replaced and we are running again. I would add remove all the hoses going to and from the pump and clean them out. A lot of gunk. Thanks again

The comments are very true lol same thing happened to my washer within the last week. It was displaying the ND code checked the drain filter nothing clogged, checked the hoses nothing. Bought a new pump motor for $72 followed the video step by step she’s up and running now. Awesome video!

Hi Matt well done very good

That is the exact same washer that I have. Thank you for this video.

Thanks for the help! Luckily I was able to figure out I had a plastic toothpick among other things caught in the filter. 😅👍

Great video. Thank you! Washer works again. Just a heads up. I have a newer Samsung washer. Two things I had to do different. One was take off the soap. He did mention u might have to. Secondly I had 3 screws to unscrew at the bottom of front panel that was not mentioned. I lifted it and put two 2 x 4 under it and used a small Dewalt 90 degree drill bit adapter.

Great video! Thank you! I have a Samsung WF448AAP/XAA 02. I just replaced the motor and not the whole pump. Part No DC31-00054A. $29 on Amazon. My washer was very similar but not exact. I was able to figure it out easily by watching this. Mine didn't have any screws in the front by the filter. They snuck two screws in the bottom of the front panel. If it's sitting on the floor, you have to tilt the washer back and prop it up with something to get them. Getting that spring back in the door seal is a real pain in the ... Thanks again!

This laterally is the best video ever. A background on this for anyone that wants to read a story, me and my wife bought a preowned Samsung washer from Best Buy outlet stores and purchased a $100 5yr protection plan. We made a claim and never had the repair man come by. The geeksquad protection is a joke on large applicants I feel. since the 3rd party repair company refuses to fix the part or replace the machine I have to take things as are and do it myself. But lesson learned and I learned this lesson too.

Great Video. THX. for the upload.

Matt - thank you so much. I feel like this vid was made just for me. Same model machine, same issue, and I was able to switch it out myself, thanks to your step-by-step video.

Thank you so much! I just fixed my washer!

Thank you so much for your video clip 🙋‍♂️👍👍👍👏👏👏

great job. my wife loves me now!

I Cleaned the drain but unfortunately, that did not fix my 5e issue. Seems like I will need to change the pump. Darn! Excellent repair tutorial. Clear and concise. Thank you so much. I will order the part and do it myself. Wow, it took you less than 20 minutes.

Very helpful and accurate video. I would of liked more instruction replacing the Spring that holds the gasket in place, that was a booger.

I changed the drain pump and checked hoses and still got intermittent no draining. My problem was the drain hose was too low in the standpipe in the wall, it worked it's way down. I pulled it out and cut like a foot off the hose so it went down only 6 inches into the drain. My problem was that whoever installed it pushes the drain hose as far as it could in the wall. I was a day away from buying a new washer and throwing away a good machine. I'm sure this will help some people. Mahalo. This was a good video and worked well for me, but one of the first step to check should be the drain hose depth into the standpipe.

Great video, thanks for sharing

This was perfect!! The step by step details were great. I only received 4 cuts to my hands BUT I was warned that sharp edges were present. Pulling off the front panel was a little tricky because there was 2 screws in the bottom (not described in video) which required us to elevate the front edge, remove the screws and to get the door free. The gasket spring was a little tricky because it was not shown in the video either but with my wifes help we were able to get it secured. Thank you for this production as it saved us from buying a new washer, now she can buy ANOTHER pair of shoes.

Thanks for the help man

thanks for the info saved me a lot of money

So helpful! Fixed!

Great video....fixed my washer!

Thanks man really really appreciate it

Thank you. Very helpful.

Thanks man .. amazing

Good video different models vary slightly. My problem was intermittent pump failure, you could hear it hum but would not turn resulting the tub having to be manually drained multiple times, Built a suicide cord with clips to fit the motor terminals to test motor after pulled out to confirm failure. Then disassembled the motor 3 screws plus the 2 screws that hold it to the mount. Found sealed inside full of stale rancid black water that had leaked by the o-rings. Best to disassemble over the sink careful not to get water on or in windings. Thoroughly cleaned out rotor shaft with q-tips and alcohol, remove o-rings from grooves and cleaned out grooves with q-tips and alcohol, note do not get alcohol on o-rings, rubber and alcohol do not mix. After cleaning off O-rings lubricated using auto parts store spark plug boot protector IE silicone grease. Nice sized package and cheap. Cleaned out water housing as well removing any black residue, Reassembled completely including metal frame mount and plugged in suicide cord to test in 115 AC outlet. Worked like new turned on every time instantly. Note even the slightest deposit or gunk that sticks to the rotor shaft or housing can stop it from turning so cleaning everything out was all it needed, saved over $80.00 the cost of a new pump and days down waiting for it to arrive not to mention appliance repair call visit. Wonder how many buy "new" pumps that were taken home and cleaned out

got it working thanks saved me $$$

Great video thanks

Thank you

Washer was a little different but close enough to get it fixed. Thanks

Tyvm. Great video

Great video..Thank you verymuch

excellent video.

Very well done

thank you sorted x

Great video. Got lucky. Just a clogged strainer. Thank you.