Schlage BE365 deadbolt How to fix not locking or unlocking with code

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In this video we are going to take a look at a problem a fair number of the Schlage BE365 Electronic Push Button locks have and that is the deadbolt not locking or unlocking after you input the code (or press the Schlage button) If you can hear the motor doing something AND it has a new battery AND it is installed correctly BUT when you put the code in and the light turns green but the knob just spins and doesn’t engage this might be the issue
Fixed it!
Intro: 00:00
Removing from Door: 00:57
Lock Disassembly: 02:34
One Possible Problem: 05:50
If the motor/solenoid is bad: 10:25
Reassembly: 12:25
Installation back on door: 16:57
Finale: 20:37

Опубликовано:

24 июл 2024

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Комментарии : 46

@gkeyman565 3 месяца назад

nice fix, I picked an electric lock that failed due to bad installation, the mechanism was rubbing on the wire harness and eventually wore through, fixed it, works fine. have a great day

@kevinkoepke8311 3 месяца назад

Lunch break first! After watching, I've got a friend who has one of these sitting on his table broke, and he just bought it. Thanks, Jason!

@daveaedion 3 месяца назад

I've rekeyed these but never taken those lats bits out to see that pin. Kind of a weird thing to fail the way it did. Kudos to figuring it out and bringing it back to life. As always, thanks for all of the time you put into these videos and sharing the fix.

@PocketWomen 3 месяца назад

One little part can stuff up a lock and most people will just but a new lock in when the fix could be as easy as this. Thanks for doing this video. Cheers

@jmr 3 месяца назад

I feel guilty for binning stuff I could have fixed. It's so wasteful!

@WiliamBennettwildarbennett 3 месяца назад

Again How Timely Your Instructions are because last week, a friend who has one of these quit working and asked if I could find a way to fix. So now I can do this for her. Thanks again ☕

@wallywrench9844 3 месяца назад

Thanks for the video. Have fixed about a dozen of those over the years by just repositioning the rack that goes over the spinning spring. Put a used one on my house around 2010 that had a broken battery connector got tired of dealing with it a few years ago and sodered on a quality 9 volt battery connector. Seems the ones that went bad were all installed around the same time about 6 years ago. Have only seen one bad motor. Have one that is not working and going to see if its the problem you found.

@mattoliverau 2 месяца назад

Great video! Thanks for sharing all these amazing tips

@Chirael 3 месяца назад

Another great video Jason, thanks for stepping through all of this on a very common lock nowadays 🙏

@joedouglas4084 3 месяца назад

I have one in a box. I find this video helpful Thanks Jason for sharing

@gbeavis2490 3 месяца назад

Really appreciate this video. Thanks Jason.

@GarryH-nd6tx 3 месяца назад

Great info, just in case my FE595's ever have this problem! Thanks Jason!

@jamespetkwitz8737 3 месяца назад

I've had varying degrees of luck "fixing these guys". These use to last so long, now this problem shows up usually within and 1.5 years, I have had a lot of them fail like this, or with that broken pin. I usually tell people that when this happens to either get schlage to warranty it, if it is within the warranty period, or get a new one. The prices on these are not too bad. And I won't guarantee the fix, cause I'll usually get a call back in about 6 months to a year with more problems I have almost stopped selling these unless people specifically request them. but is is cool to get a video showing the problem.

@jmr 3 месяца назад

You got a similar lock you would recommend?

@jamespetkwitz8737 3 месяца назад

@@jmr there are plenty of keyless entry products on the market that I recommend. most are commercial products. It really depends on it's use case. I put on tons of basic Simplex/kabba keyless deadbolts. They hold up for decades and completely mechanical.. but most people now what don't like the looks or it's lack of bells and whistles. I don't have a residential grade keyless product I recommend as being particularly good... If you absolutely need the bells and whistles of multiple codes, internet or Bluetooth connectivity, easy to change codes, or apps.. non are good.. but buy a schlage product as they have the longest warranty of 3 years.

@jmr 3 месяца назад

@@jamespetkwitz8737 Thanks, I'm looking to buy something basic but very reliable for the rear door in case the front lock fails. Zero frills are needed for that. As is usually the case the "bells and whistles" were only cool for a short time on the front door anyway. 😂

@jamespetkwitz8737 3 месяца назад

@@jmr if looks are no issue and you are handy.. I usually recommend the Simplex 7100, it requires an extra hole to be drilled in the door. It is completely mechanical, a bit more complicated to recode .. only holds one code at a time, and has a fixed backset so you have to order the correct one. but they last a long time. been putting those on for decades

@jmr 3 месяца назад

@@jamespetkwitz8737 Thanks, that lock doesn't look bad to me at all. Seems as though they have plenty of color options too (I don't care personally but maybe the wife will 😂).

@jmr 3 месяца назад

Nice video! I'm thinking about a second keypad lock. I had a smart lock on the front door with Zigbee and remote control(Home Assistant for privacy). Almost none of the "smart features" got used after the first week. I replaced it with an electronic keypad lock without the bells and whistles. No regrets! I'm debating on whether to use a mechanical keypad lock or electronic lock on the back door now just to have a backup in case the front door dies and I don't have a key.

@TheCastleLocksmith 2 месяца назад

Excellent video 👍👍

@mumbles1justin 3 месяца назад

Thats good to know. These locks are in garage sale around here all the time. Some times 4 to 6 at one sale. Id almost bet this is whats wrong with a lot of them.

@ablelock 3 месяца назад

A great tip. Thanks for the information I have that come in again sometime I’ll take a look at it.

@curtolocknkey 3 месяца назад

Small parts are fine. I have a nice collection of them from prior projects.😅

@johnthomas4713 Месяц назад

Holy cow fantastic thank you so much

@lynh8378 3 месяца назад

Good info, thanks.

@Pyrolock 2 месяца назад

Thanks for doing this video. I've fooled with these locks and needed the "thick door kit" for a 2" door. Just a weird lock...

@lmars5933 2 месяца назад

Thanks Jason,,I was wondering if I should just toss it ,now I am going open it up see if I can fix it ..🌴😎

@TecSpec9000 3 месяца назад

Recently, I had the exact opposite problem with this same type pin and sping in a Schlage CO-200. The latch was retracting when you turned the handle without the code. The pin had a bunch of goop on it making it stick into an unlocked mode.

@deancobb 2 месяца назад

Hi thanks for vid. I took mine apart my solenoid is engaging strongly but it's not releasing. And my door is not locking you can just rotate thumbturn and it just opens without code. Is there any fix ? Bad solenoid should I just buy another.

@LCLockout 3 месяца назад

It’s fun to imagine some locksmith in the future opening this lock up to rekey and finding it packed with Houdini and not AI Nano Smart Lube. Cursing out Jason under his breath.

@selock 3 месяца назад

I consider myself pretty well versed in sarcasm but I’m a little unsure about this comment. You do know you won’t find Houdini “packed” in any lock right? I could empty the whole can in there and it won’t build up at all

@LCLockout 3 месяца назад

@@selock I guess I meant packed by future locksmith standards. I was thinking about the equivalent of graphite. Like how you don’t like finding locks with graphite in them. One day there is going to be a futuristic lubricant that would make finding houdini in a lock seem like a nuisance.

@selock 3 месяца назад

@@LCLockout ok got it 😂 I kinda figured you were being funny about it

@LCLockout 3 месяца назад

@@selock definitely just a silly thought I had while seeing you spray them down. Very helpful video thanks for making it!

@jmr 3 месяца назад

@@LCLockout Don't trust him! Jason is working for big lube! 😆 /teasing

@RuneInternational 2 месяца назад

Maybe put a note saying to make sure to put the inside and outside parts on the right sides of the door, when putting it back after the repair, to avoid making the same mistake as you did

@Thylacine1 3 месяца назад

What's up with that screwdriver?? You like it ? I didn't know that existed...

@IowaLockDoc 2 месяца назад

I'm one minute in, and think I know what you'll find. I've found that spring and round headed pin pop out a bunch of times....let's see if I'm right.

@IowaLockDoc 2 месяца назад

LOL, nope wrong, it was a worn hole. How many of have run into a worn hole causing problems? 🤣

@hkssystemslocksafe2486 2 месяца назад

Mine took a SH!T 2 days ago..I just bought new, 10 years old- I'll buy a new one, buy once cry once!

@butchie2752 2 месяца назад

I changed the battery and it seems to work. If it doesn’t, I’m with you, get a new one. Mines probably 15 years or so.

@geraldskinner63 3 месяца назад

Uggg..I hate torque screws to the depths of my soul.😄

@Mapleleaflocksmith 2 месяца назад

For $100 it isn't worth it to take this apart and replace the motor which I have found to be the problem whenever it isn't the batteries. I no longer recommend the be365 or be375. They used to last forever but now they only seem to last a week past the warranty period. The encode is now the only electronic deadbolt I recommend.

@selock 2 месяца назад

As I found from my FE video, there are quite a large number of DIY’ers that will happily do it so that’s on them :) I wouldn’t do it personally or for a customer

@IowaLockDoc 2 месяца назад

@@selock I've found that same pin popped out a few times. Every one I was called out to investigate had a report of an inoperable unlock sequence using the keypad, the battery was low when I tested it, and the pin had popped out (for some darn reason). In an out in less than 30 minutes, lubing everything that moves inside, happy customer was worried about having to buy a new lock but didn't have too.