Senate chair asks anti-repair lobbyist if "I'm a slave to your operation?" 

Louis Rossmann Love how straight up she was with her. She wasn’t about to be fooled by her BS....😂😂

Thanks Louis Rossmann.😊

I miss Real Player.

@All The Mikeys Are Taken Be real, that anti-repair lobbyist is just doing her job, even if her employer is doing something that we consider ethically wrong that doesn't justify harrassing her on social media. If you have an issue with her contact her through her work mail and stay civil.

@@Luredreier Yeah maybe he could contact her for a ROBUST conversation.

i mean its not like we are talking about repairing nukes or something

It really does reveal what these companies are really about. "Certified repair" is one thing, in case the customer is interested in the OEM's approval of the repair business. "Authorized" specifically implies that they have an authority to dictate the terms of repair

@@SepticFuddy And - you have to ask how much it costs to get "certified" to be an "authorized" repairer for a manufacturer. It's a racket they don't want to lose for sure

Sounds like the same garbage in have to get any of the electronic degree you take,, and have to pay money to keep it every year or you loose it entirely only to pay again to get certified again. How come this is the only industry where you have pay to keep your certification, i mean this is not the same in say the auto industry. 😤

Because of scammers and illegitimate businesses.

That would have been a really interesting point to press her on. I would have asked why she things something like brand loyalty should be encouraged by legislation, and then see if I could get her to go further and say that brand loyalty should be all but mandated by legislation.

hybris much from these brands?

Yeah. Brand loyalty is up to the manufacturer to maintain by providing a quality product and NOT handcuffing its customers to their own handpicked repair providers. It should not be something that is legislated.

I've always frowned upon the concept of brand loyalty. Especially a corporate entity.

@Lady Mercy laws of physics? Like gravity? 😂

@@randomgaming8616 I think calling them people is a little much XD

@@dog2man1994 Whoa.

@@dog2man1994 Oh Dustin. Of course they're people - how else can we say _"That _*_person_*_ is a soulless piece of shit"?._

@@CorkyMcButterpants well, simple. you call them a piece of shit. That shit has no soul. ;)

Welcome to my beautiful State. God Bless Maryland.

Yeah, like when Apple sent out updates to slow down battery life.

@@aaronfaulkner2732 Not only Apple. (Almost) all Tech Companies...

The "life of the product" is a concept without real boundaries, according to brands, life of the product is the warranty, so yeah, you buy some 2000 dollar gadget that you can only use for a year.

You need to consume product, and you need to consume it in the exact way we envisioned. You want consume product differently? Step 1: Fuck you Step 2: You are consuming product wrong, therefore you are wrong!

In essence

"John Deere certainly supports the rights of those that want to repair their own equipment" "Okay, so that's another one for YES to right to self-repair. Thank you for your testimony, I have heard all I need.

Sure they do that is why they reneged on their promise to provide independent repair facilities the equipment and manuals needed to repair them which was supposed to be in force in 2019 according to a consent decree they agreed to... Do't hold your breath waiting for them to live uo to the agreement

No it's not. It's a HUGE FUCKING ASS LIE.

"We support the right for self-repair, as long as it's only our own employees." That's what he meant.

You can repair a simple bearing on a new JD harvester and it’s all good!! Except for the whole “must reboot and code” ordeal that requires a JD tech to come out, plug in a laptop & tap a button........for a small service charge. 😂

Don't confuse what she calls independent with not authorized. The 'independent' shops she is referring to are privately owned shops (as opposed to shops owned and operated by the factory})that have been 'approved' by the factory. In some cases, the factory will provide parts and technical information. In many cases, the 'training' involves just enough information for the technician to be able to do simple repairs and simple part replacements. Some factories will not sell parts to "non authorized" technicians. Some will require parts to be returned, and if they see any evidence of unauthorized repair, the refuse to refund the HUGE core charge. I can see requiring authorized repair while a product is still under warranty, but after that, it should be the owner's choice where to have it repaired.

@@scottbc31h22 My flatmate used to work at an Authorized Apple Repair store. There were a lot of conditions to maintain your authorized repair status (that were onerous). They often favoured their own shops when supplying replacement parts, causing problems for the independent store. They would sell products with known defects and just supply the repair stores with parts (but again, favouring their own outlets). The price for parts was ridiculous - so for instance - Apple maintained a database of known issues - and a prescribed repair. To keep it simple, they would require the outlet to replace an entire logic board, even if the issue was obviously a single component on that board. So the price would often be more than half the cost of a new device. Which is somewhat ludicrous if you think about it. Why would a new LCD panel be more than half the cost to replace a new laptop? So - yes, you are correct about your use of "independent" - but what is frustrating is that when you become an Authorized Apple (for instance) repair store, the cost for keeping your staff educated (you have to get new certification on new product lines which happens every year or so) - maintaining parts and dealing with Apples bullshit, means you are not "independent" in the true sense of the word. You are beholden to their whims, and it can be very difficult to manage - and gives a shittier service quality to the end user. Just a funny note here - I remember they had an old mac book pro that had a defect which caused one side of the chasis to lift. The prescribed fix in the database was to put the laptop on the edge of the desk and lean on it to bend it back into shape. That cost like $100.

Because those repair people arnt paid by the product company but again by the user. User, not owner...those repair people ALSO have to pay for the training and certification. Shes not exactly lying, she's just ommiting the truth, this has been company standard since what, Playstation 2 or Xbox came out. Apple has always done this but they rip you off EVERY step of the way instead of every other.

Authorized ≠ independent They can only fix what Apple lets them lol

The industry lobbiest gets paid to lie. The better at she is the better the pay.

They want a monopoly on repair so they can charge as much as they want. Just look at what Apple charges for repairs and half the time their technicians can't even diagnose the problem correctly. That becomes the norm if right-to-repair isn't protected.

the logic is that if a repair shop ruins their product (when they wouldn't have) it tarnishes that customers opinion of their company. The issue is that a repair shop might do 500 phones and those 500 people might talk to 1500 more all up and at $1200 a phone that's 2.4 million dollars of product that apple doesn't sell because of one shop. so when you think about it as apple you probably go "well they have a trillion dollars, who cares about 2.4 million, its pennies and fuck them anyway." but if you consider an upcoming company, where 2.4 million is alot of capital and necessary to grow, one bad repair shop can cause alot of damage, and at this point there isn't really anything a manufacturer can do to stop it. I think the obvious and glaring flaw in the logic is that if the repair shop fucks up 500 phones people will be like fuck that repair shop they fucked my phone, not fuck apple their phones suck. I believe fully apple just wants a monopoly on repair and will say whatever they have to to get one.

@@JohnTheRevelat0r ah yes good old macbook air. with a fan nowhere near the heat sink, you won't have to worry about it 4 years from now because it will have burnt up by then.

Yeah, the product might actually run better.

@@JohnTheRevelat0r This is very much my way of thinking; I had a shitty service recently and I don't blame my car manufacturer, I've just got a garage I'm not gonna go back to. (I was astounded last year with the specs on apple laptops; got a custom specced laptop for work/gaming, the equivalent spec mac was literally double the price - £2800 vs 14ish).

She will have noticed that her question didn't get answered properly and is probably as frustrated as you.

@@Nikolai508 Or she's waiting for an invitation to have a robust conversation...

I'm pretty sure if young girl had simply said 'yes' she would be out looking for another job. Sucks to be her.

I'm pretty sure what she asked was a rhetorical question, of which if answered honestly, would reveal the hypocrisy of the business' mentality in trying to crush this bill.

How dare you take my profile pic?

“We want what’s best for you, and we will tell you what’s best for you”

@@deanwiliams8374 Basically HAL 9000 from a space odyssy: HAL: Affirmative, Dave. I read you. Dave: Open the pod bay doors, HAL. HAL: I'm sorry, Dave. I'm afraid I can't do that. Dave: What's the problem? HAL: I think you know what the problem is just as well as I do. Dave: What are you talking about, HAL? HAL: This mission is too important for me to allow you to jeopardize it.

Thank you for your cooperation - Robcop

American government to Afghanistan, Vietnam:

@@franzferdinand5150 More like the US Gov to the entire world ;-)

In the future. You own nothing. Nothing but a subscription service to your own slavery.

@@Hebdomad7 To be fair, companies would take repairs really seriously if they are the owners of the product, and they would earn more money by increasing the lifespan of the product, if the product is sold as a service

@@linkinl1 and you know the subscription would be their standard BOHICA pricing schedule.

Well, um, ( her shaky voice shows her understanding that this is wrong; but will sell out everyone for some extra money.)

glad she's sharp because all those guys want is to just make money. Which is fine but really shouldn't try the I am doing it for you schtick

She could have just admitted "also guarantees larger profits to our company" :) oops...

Maybe they hoped the Senetor is some sort of Apple Fangirl or Samsung or what ever?

Also "without specific training they could cause a problems with electronic device" I shared my recent expierience under another video but for your entertainment ctrl+c and ctrl+v. Enjoy my story about quality of their training... Hi everyone I wanna share my recent expirience with you. Unfortunately bad customer service spreads to more and more brands. Yesterday I decided to try repair my GF's laptop. Several months before we even met, book form a shelf fell on plugged jack and broke the plug (small part of it was ripped out creating few milimetre gap between case and rest of the plug that stayed in). After this incident system started constantly switching between reproductors and headphones even tho nothing was plugged in. She went to authorised service after few days they returned it claiming they can't do anything about it (beside raplacing whole motherboard for roughly 750 USD) and asked for manipulation fee. As it was 3 years old at the time she decided that it wasn't worth to give them about half of the money that would cost new laptop just to repair this one. She turned off notifications and used it just for work, but after another month it started to have issues with overheating when turned on for longer period of time so she basicaly stopped using it. We are now dating more than 6 months and I started to be curious why she don't use it. She told me what happend and me being someone who builds and repair high cost PCs for living I offered my help. First I tried to look with magnifying glass into the plug but could not see in clearly thanks to gap between case and rest of damaged plug. Not having my tools with me I asked for screwdriver and something made from plastic that could be use to pry open the case while I went out out to buy thermal paste from near store. Scredriwer was no problem and after searching for a bit she turned to me with little plastic shoehorn in her hand (it was basicaly as good as my profi tool so I decided for keeping it because it will be funny pulling it out in front of my clients). Unfortunately/fortunately I had to disassemble whole laptop to get to plugs... For those who don't get it, plugs are one of the most common things to break. It's equivalent of disassembling whole car to replace light bulb... that is some poor design and so much for the unfortunate part. As for the fortunate part I did realize that the authorized service technician that had to do this before me was a pice of stupid dumb fuc... ehm I mean nice person... really nice person... In order to get to those plugs I had to take out cooling system (beside other things) and so did he. He either had to use especialy old, dried out thermal paste when assembling it back together or didn't even bother with that because from my expirience few months old thermal paste don't look like that burned garbage I found. I did suspect bad thermal paste when she told me about overheating but this had to be fault from that "technician" also he glued piece of rubber to the motherboard to prevent case from bending in I could somehow get this idea it was done good enough to not damge the motherboard but did he realy had to glued that right behind pover cable that had to be unplugged through that? I spend about 10 minutes to carefully puling it from motherboard, to be fair would be lot faster with hot air gun but also could be done 1cm (or 0.4 inches for you americans) away and there would be no need to remove it. When I did finaly get to those plugs I found out that they are not directly on motherboard but on separate piece. They could either replace just that one plug (more work for them) or that whole part (task for twenty minutes max), motherboard replacement wouldn't do a thing. I did a bit of searching and found that exact part for 18.99 USD and ordered it. Thanks to current global situation delivery time is about 5 weeks so I examined that damaged plug and notice that one connector inside is bended and proably causing false information false information about plugging in and out jack (this was proved as right asumption). I asked for a paperclip, made a little hook from it and after two minutes was connector in it's original shape. I put that laptop back together and after verifying that jack now works as it should have it was time for benchmark. No overheating even on max performance... So in conclusion authorised service "technician" claimed that it couldn't be done without motherboard replace. It could. He caused another problem thanks to his incompetence. Someone who knows what to do could (and did) undo his stupidity and repair the original problem in less than 40 minutes with improvised tools.

I think this Senator figured that too, what a stinky argument...

@@TheRealFlamingNinja Yeah she sort of closed her eyes at how dumb that was to say.

LMAO! Good point!

APPLE take note...

Apple does authorized replacement not repair. they replaced the parts. so no data recovery. Stuff like that

@@justindavidson6917 yeah but they say it is impossible to do data recovery wich is utter bullshit

The choice is simple..stop buying apple products. and products that practice these slave monopolies. Stop following trendy iPhone tech review videos... cut them all off.

I think the meaning was a bit different. I think it was meant that if say someone while repairing an iPhone, makes it malfunction in some ways, that would cause the owner to think "these iPhones kinda suck". In that sense.

I know that narrative from my youth. I grew up in the GDR.

That *IS* the life of the device.

@@dan8t669 Yup my thoughts exactly when they said life of device all I heard was until next year.

Yeah, next year they'll update firmware or drivers and you can suck big apple lollypop, because suddenly something that was working completely fine yesterday, doesn't do it today.

@@LWeRNeO you might be confusing Android and iOS

@@dan8t669 YEAH?

If you use Google translate one more time it says "We want to milk the last penny out of our customers"

thats exactly it, I used to work for apple. And everything they do forces you to be with apple forever or basically lose your memories and data.

There's a simple way of not being locked into their corporate ecosystem... ....DON'T BUY FROM THEM.

You mean "enforce", because that's why you're seeking legislation. If you wanted to "ensure" brand loyalty, you'd do right by your customers

@@broodypie2216 Very well put!

An honest politician. She sees that Apple has no business telling people what they can do with their machines and are trying to force the public into a profit mill of repair and unnecessary upgrades. Like we don't support that product anymore, because we own the the repair shops.

Or they simply try to sound like poor children in distress

They sound like they saw their dog die right before the meeting.

I refuse to believe they don't know.

Well, it is stressful to talk to other people on official matters and that shows up through your voice whether you like it or not. Even if you feel confident in what you say, the pressure from others can get to you. It requires a certain disposion of character and a lot of training to be a leader or to inspire trust. Good spoke person costs a lot of money, because he can make your cause sound a lot better and influence a lot of people. Which is why politics is a lot of bs and nothing but a show. It doesn't mean you know what you are doing, just that you are able to fool a lot of people.

@@id104335409 Their literal job is to talk. I think it would be less stressful if they didn't have to spew bullshit they themselves don't even believe. But I guess that's what they are being paid to do.

For once it's a problem the older generation can tackle better than the new one. Boomers grew up in w country where you fixed broken things, not throw them out. Whereas a lot of millennial and gen Z politicians were likely exposed to copious amounts of corporate toadying

"let me in, I'm a fairy"

@bruh meme Well I would argue that your grammar needs serious attention. This, fortunately, you can fix with an education.

@bruh meme The rule of thumb is that when people cannot correctly utilize the fundamentals of grammar by doing the mere modicum like punctuation and paragraphs, then they have nothing to say. What you have here is a failure to communicate. Now go back to school.

@bruh meme You have wasted nearly 12 years in school: "because even if you had bothered to look past" is correct, what you wrote is laughingly wrong. As Marshall McLuhan so succinctly put it: "The media is the message". You have the media, but there is no message here. Less ranting, more reading.

THANK YOU As excellent as her response was, it was so frustrating not to have that logical fallacy addressed.

such a god tier comment

String what are YOU doing here?

Holy shit didn't expect you to be here

yeah they should be murdered

Yes, slaves to their profit stream

This is essentially a watered down version of the "they need white masters to live" argument slave owners used in antebellum.

Right! Smart judge!

She was right. It's not a monopoly. It's an oligopoly.

@@smalltrashman4227 I get the joke, but you also know that oligopoly is just an euphemism for monopoly...

@@klausbrinck2137 No it isn't. A monopoly is one singular company controlling an entire type of product. An oligopoly is multiple companies.

@@smalltrashman4227 I thought you make a joke, but now that I know you weren´t joking, my upbringing forbids me telling you what I think...

this is the first time i heard soo many technical word in my entire life.

Things like this just support right to repair further. If the authorized repairman's goto fix is to swap out major components which cost lots of money and time then why can't we try fixing the minor components with the chance of it being repaired quicker and far cheaper. There would be no extra impact other than the major repair costing a few more dollars from a wasted effort if we fail.

Give 'em hell! Well done, I say! I'm not as electrically inclined as you'll are but I've been fixing my own cars for decades, and considering that the labor costs for auto repairs practically equals the equipment replacement costs, I think I've managed to not only keep my vehicles running longer but done so much cheaper as well. F' these corporations that are trying to enforce Financial Servitude upon us!

'...Turned out to just be a faulty 6 pin optocoupler.' Awe snap, that old chestnut, lol

dual channel optocoupler ? was it the 6n139 ?

No with them you only have one choice...we can't fix it...so buy a new one

you couldn't have chosen a worse letter www.tesla.com/modelx

no one knows how to fix teslas, so without the law even being passed, they basically have a monopoly without even trying to be one

Unless you bought a Tesla. Tesla is the Apple of the car world and does all the same shit.

@@annihilator247x stole my joke :(

Yeah its obvious how greedy those types of comany

wait she said that?

@@LightStorm. in essence, yeah!

"and if you use our warranty service, we give you a refurbished device that only has a 30 day warranty after that"

That's really a good point, if not the right to repair bill, give the consumer an lifetime warranty if you are so concerned about the product that even after I buy it you wanna keep the device safe even from me(its owner - technically) well done monopoly strategy.

Underrated Comment...

For our device with planned obsolesce. But we really care about maximizing the lifespan.

@@tonystark2542 They would offer a "limited" lifetime warranty where they determine the "lifetime" of the product. But they'd pitch it like a true lifetime warranty while the fine print will define the product lifetime to be 1 minute after the power has been applied.

Remember this when you look at what the media is shilling to you.

There will be a price tag on every molecule of air.

Why were you driving in an unauthorised field in the first place 😁

I feel bad for the farmers that buy $500,000 John Deere tractors and have to "learn to code" just so they can fix them and not pay the dealer thousands more.

unnecessary information: worst company I ever worked for. thanks for you attention :)

What John Deere wants is for you to drag it out of the field, truck it over to their service center 300 miles away wait 2 weeks for the parts to come in and for the repair to take place, meanwhile it's the middle of harvest season and while you wait your crop rots in the field. So much for John Deere customer service...Their motto "Nothing runs like a Deere" except when it doesn't

You should always include from whom the quotes you use came from. This particular one is from Jay Baumann of Red Letter Media, and he used it during one of their satirical "Nerd Crew" podcasts, poking fun at the complete over saturation and lack of substance of the current mainstream movie industry.

​@Haze The Space Commie Props to you for fighting the good fight fellow veteran

From what I understand, these 'certified' third party repair, even with the suppossed training, can only get their parts from said manufacturer, where the third party repair has no choice over. They make their product specifically so third party parts is unusable. If that is not a slave to monopoly I don't know what does.

Getting certification means paying the manufacturer more and more as the cycle continues.

Did you say 'HARDER'? In some countries - including mine - repair has become NEXT TO IMPOSSIBLE in many instances. No spares available but at Authorised Service Centres (which charge a fortune), no Service Manuals or even simple schematics, no service software, no-nothing. That's why ALL 'independent' service shops in my town have folded up their tents long ago. And mind you, times have become harder even for 'authorised' repair shops: they get paid a pittance for repairs under warranty and get fewer and fewer paid-for jobs because owners prefer to trash & buy anew.

@@Gavichap That's what this bill was supposed to fight, so all the small repair shops don't have to fold up. I don't know if this particular bill had a requirement to make available schematics and service manuals, but a law that did force manufacturers to provide support, materials and parts would go a long way toward solving this problem.

Nah, tell the customer that the entire board needs to be changed(reality is only a tiny component that costs like a dollar or two needs to be changed on the board), and then give the customer a price tag that is more than half the devices original price to begin with. When they complain, tell the customer you can do them a favor by taking that broken device off their hands instead, and give a discount for a new device that came out this year!

That's how they train their own employees.

CTIA's *"(what) we want"* is the key here! As the senator, I might have asked: Why should I - as a customer .- care what you want!? But "so I'm a slave?" is close enough.

Older black woman, asking a younger white woman, if she's a slave to their design, that's kinda hard to step back from. Of course there are going to be certain people who will decry 'she's pulling the RACE card!" At which point one has to ask 'but is she... REALLY?" Old black woman playing 3d chess here.

@@AC3handle if she pulled a race card it is the most valid lmao but she has a point in the slave comment they want more control over us and she called them out

@@AC3handle I didn't see a race card. I saw a person asking on behalf of all people affected by this.

@@AC3handle thank you for addressing this. I believe she's not, although the irony here is palpable.

I caught that too! What a bunch of vultures!

We can't today either!

"Captivity", not monopoly...

i get the warranty debate related to right to repair, if we fuck it up its our fuck up they shouldn't be required to fix, but we should have the ability to fuck it up all we want. i mean look at cars, if they were never touched outside the manufacturer, hotrods and street racing wouldn't be a thing. entire markets created by custom work

Imagine if your car worked this way If you go to an independent auto repair shop, And the kill switch activates in mid repair so now you don’t have a car

@@partialbullet2215 thats called a tesla

even if you had access to circuit diagrams and parts lists this still does not make it work. you need the drivers and command line of software to make that specific product to work. even then you now have re created a trade marked product. you could not sell.

wax333 wut?

wax333 you think you need drivers and command lines to replace a capacitor??? You’re not recreating a product by repairing it... you should just delete your comment before this video gets more popular, all you’re doing is spreading misinformation.

@@wax333 You don't need to do anything with software to deal with the problem mentioned in the original post of this thread. However even in situations where software *is* required there is such a thing as reverse engineering that's possible. Or you could just build your own software within specifications. The later is way easier if everything is documented and well defined using industry standards and/or open source software and/or hardware. Basically the more information you have access to the better. Circuit diagrams etc of the outside hardware helps a bunch, add them for the *inside* of the chips and we're even closer to figuring things out. There are open source BIOSes that works with some of AMDs CPUs and several of their GPUs work with open source drivers that could probably be made to work with the hardware even if some components where to be changed as long as the behavior of said components are well known and well defined etc.

@Mr. Green must have got it from a lobbyist, or is a lobbyist.

I guess they could start by building it properly in the first place!

It reminds me of the Iowa caucus. "Quality ensurance" aka election rigging. "Guarantee the device works" aka hold a total monopoly over who gets to work on the device. It's like newspeak, honestly.

next software patch, annual lockouts, *please return to apple for mandatory testing to ensure complete functionality* ~alternatively, you qualify for a -free- 50% off upgrade, would you like to upgrade now?~

Oh, they sure support it. But yeah, they just don't want to give out schematics, diagnostics tools, or any parts that would enable you to do those repairs. But yeah, they absolutely support your right to do repairs! You just gotta be a magician to do so, that's all, no biggie right? :)

There's more. John Deere(from words of this guy) against it because JD is such supporter of repair, that this bill is not enough.

They don't need to have good arguments. This lady did a poor job, trying to argue the merits. Other lobbyists would just argue in favor of right to repair, then conclude that right to repair shouldn't be done, and invite the politicians to robust conversations.

Yes... have the repair monopoly so that the company doesn't repair, but sell new substitutes instead

and they don't even know how to repair their shit

Well to be honest she could say "we don't have a monopoly YET and with this legislation we'd be one step further from the true monopoly we desire" Listen to Peter Theil talk about businesses and monopolies.. All good businesses want a monopoly and the closer they get to it they'll say no no no there are plenty of ways to compete with us.. while the business that do not at all have a monopoly will claim they do own the entire market... that is until they do grow closer to a monopoly and then they too will sound like these lobbyists claiming there are plenty of 3rd party options while simultaneously trying to shut down all 3rd party businesses threw bull lawsuits etc.

Apple's biggest crime is that they set the standard of anti-consumer for other companies to follow. That being said I still like their products, but I hate they way Tim Cook does it.

Why do you think that even minor issues are usually met with "you will have to replace the device" or with repairs that would cost right under a new device? They don't even teach their store staff, they have a basic diagnostic tool and memorized answers. Their sole purpose is to keep reselling new devices.

Not sure why her 'cover' suggests they'd be able to pull the wool over her eyes. Regardless, agreed.

She said you cant today

Why you gotta be so hard on seat stains, brah?

@@N3XTREVOLUTION "and as was mentioned, consumers can use independent repair today" Is this bait or are you deaf

@@pixelgreen5837 its a deaf bait and you fell for it

I actually wanted to listen to more of his argument. It might of been interesting to hear why he thinks farm equipment owners should ship their equipment to a dealer and back to replace a simple part that is software blocked so the owner can't do it on site.

@@gwaeron8630 Money.

Just on the last remark, if you did already support right to repair, why would you pay lobbyist to lobby against putting into law what you're doing anyways.

@@randomgaming8616 They just started buying back older used tractors instead to get away from all the bullshit in modern tractors. What really matters in a tractor is the engine and whether or not the tractor is strong/heavy enough to pull a piece of equipment. Also things like hydraulic systems and traction. They had that kind of stuff figured out decades ago. The only real difference with a modern tractor is automation and comfort features. In other words, stuff that you would gladly trade away to have an actual functioning vehicle that can be repaired by anybody.

@@randomgaming8616 Then i'd say that would present a prime business opportunity. High demand for older simpler tractors that run well and can be repaired by anybody. Low supply. A crafty company, either new or old, could step in and start selling new tractors that have the same level of complexity as a tractor from maybe a decade or two ago and steal the market from right under current manufacturers noses. No computer automation, limited creature comforts, just purely mechanical in parts that matter. Sounds like you could make a buck or two there to me.

Moral of the story - don't buy John Deer.

I have a Kubota snow blower and ALL the bolts are weird sizes, not 5mm but 5.5mm. It's just a little trick to discourage owner repair.

My dad had a John deer riding mower with some kinda special notch in one of the wheels that made it so other wheels wouldn't fit. Axel, meet metal grinder. Great, now my TSC wheel will fit and I can mow my damn lawn. Lol BuT cUStoMeR SAfeTy. No

ive heard insane stories about farm equipment man, it goes so deep. They're the pinnacle of repair scum.

aint a thing in this world an angle grinder wont fix

Well, it's their job to read the script lobbyists wrote, nothing else. It's an easy job that pays really well, as long as you have no morals or ethics and are a truly awful human being.

If your product is so good, let anyone repair it. You get a lot more 'Brand Loyalty' this way, especially if your product is that good. I have seen 'Authorized' repair idiots not be able to fix even minor issues let alone a stumper.

Yep. I had this problem with a phone. Old, 2017 model that fell down an elevator well. It looked totalled but I wanted files out of it. Huawei told me product is no longer supported (not their problem) so they can't guarantee they'll be able to get the files out. And quoted me more that the phone was worth new for repair. So I took it a part with "you can't fuck it to death twice, only revive it" an I found out that despite shattered screen and broken frame, all the circuit boards looked okay. I searched the internet for a replacement screen and frame, got one for 30 usd and swapped over the insides. And it works. I'm quite sure that the screen is bootleg, but its better than nothing and more importantly I got my files. And the phone is as good as new. Will likely last another 3 years. I think thats a lot more ecological.

Terrible!

I know, I was waiting to hear him break into a feel-good folksy tale of why forcing US customers to turn to dodgy pirated Eastern European software solutions in an effort to bypass the many hurdles John Deere has put between them and time- and cost-effective repairs was for their own good.

No shit...john deere, couldnt be more anti self repair if they tried.

John Deere and many other companies like Monsanto lobby like this all the time. They use their recognizable brand position to try to give off a "A+ trusted brand" feel to politicians who are unversed in the subject matter. This happens in nearly every subject of politics.

Fuck john deere. Sure you can repair it yourself, but the fucking computer locks you out until the dealer resets it. I bet that's a 150 buck service call at least.

"geniuses" Just wait a few years, "genius" might just become an insult.

i'm a trucker and we use some rented mercs. i hate my life when mercedes reps come fix that thing when it dies on the road as they do the worst job there is. independents always do it better.

@@Katniss218 It already is, even if you are diagnosed with genius level IQ, the moment you mention it you are either bragging or lying.

When people start to think for themselves, act in their own best interests... yes, that causes problems for the elite.

The burned by Macbook Pro logic board, and made me pay $299 +tax for a replacement. The Apple genius argued, 'It could happen in your hands too!' Even the manager supported him. I guess they are called genius, because they know how to chew and eat an apple.

No no...she IS prepared to NOT answer questions. ;)

Naive young women get gobbled up by big business like naive young men get gobbled up by the military.

If it breaks while covered by guarantee it's not a problem... But if you want a simple repair after that period better prepare lube and your credit card. They don't want you to keep using the device or repair it cheaply. Better buy a new one.

@@Mic_Glow That's OK. My stance is superior to yours, so I'll be keeping it.

@@rustyshackleford7200 1. What makes you think that what the customer does to it after sale has anything to do with their point? You're stuck on the superficial aspect of their case. 2. It's physically impossible for anyone's voice to warble like that.

And who says I trust their licensed repair techs? I had a company give screen insurance specifically for my pixel XL. They then said they couldn't replace the screen because they don't replace displays, and the display was broken. This might be reasonable, except they SPECIFICALLY COVER THE PIXEL XL, and in that phone the screen and display are a single piece, meaning if the display still functioned, they would still have to replace it.

@@CrispyChicken38 I'm not really sure what you're arguing for or against here. Not all third-party repair shops provide good service, but that doesn't mean that no one should be able to provide the service other than the manufacturer.

@@Mike_Rithjin I'm not arguing to clarify, I'm agreeing with you.

@@Mike_Rithjin perhaps I phrased it poorly somehow. People tend to have a blind spot for their own writing flaws, and I'm no exception. XD

Furthermore, they won't give support to those forever, what will happen to my Nintendo handhelds when my spare batteries finally die? I have to hunt down whatever unopened ones I can find or pray the generic ones last long, maybe one day something will replace lit-ion with something better and it can be adaptable to older devices but until then what am I supposed to do?

@@TioMegamanX We need to mandate user-replacable batteries in all new Electroncs, and, they MUST use a worldwide defined standard, so, Larger devices would use 18650 Cells, then you would have your AA, AAA, AAAA, cells, you would then also have roughly 5 other rectangular format cells, that would be it, no other options, they would be fined if they even attempt to design a product to use something non-standard, and if they produce something non-standard they would lose the right to produce ANY new cells of any kind, and the designers of such cell would be jailed. You have to play them at their own game and be really strict about it. You need to strike fear into anyone that thinks they can circumvent it. That way you focus all resources on standards that everyone can use.

teach a man to fish and he'll feed his family forever.. they don't want people to even know how to make a fishing pole.

Needs to be regulation on pricing though. Something like the sum of all parts must not exceed the price of a new complete unit. Otherwise manufacturers will sell parts but have them marked so high up it makes more sense to get a new one kind of thing.

@@shawnpitman876 those apply to software and licenses for such, not for physical hardware that you own and do not rent, lease or subscribe to.

They have training in sending it to the manufacturer for an expensive part replacement, because they're not allowed to do anything else...

the only training they get is how to write the address where they have to send the device to be repaired, cash in 1/2 to 3/4 of brand new device as repair fee and/or direct them to buy a new one, with no option to recover the data but with the recommended option to save future data on the proprietary brand's cloud...

The chlidren in foreign countries who manufacture these things as their first job(s) are totally qualified, especially compared to a repair pro... according to legal documents. We must totally trust the FEC... because they're ruled by science and tests, not benefits of private corps

@@feitingschatten1 An independent repair shop will never have the technology and total knowledge of the product in order to compete with the manufacturer. Private repair shops will always be better than "authorised centers" especially nowadays when the "authorized geniuses" only want to repair by replacing the product.

I believe there is at least one state in the US where there is an amendment that makes it legal for farmers to hack their machines in order to repair them. So using illegal software from Russia to hack you combine is not a crime. As it should be it is your property not Johny Deere or Tim Apple fuck the customer. There should be another law that gives high prison sentences to CEO's of companies that like to extort customers by making it prohibitively expensive or impossible to repair the stuff you own.

@@apaijmans Tom Apple. Lol

If they offered to repair for free And to show up to repair. I would be fine with the Monopoly.

Because their product isn't really the device, it's the service for the device. I don't agree with it, but thats basically what she is saying.

Because you're the product.

The "product" is what you bought, and that is a "device" that will last for as long as the manufacturer pleases to... That´s the difference :-) The product is a device bundled with the added feature that it will be unrepairable after 2-3 years...

Life of the device is how long it lasts from purchase to disposal. Life of the product is how long the manufacturer keeps producing repair parts and supporting firmware updates. These are two different industry concepts and they do not mean the same thing. When you get a device with a lifetime warranty, that means the device is guaranteed to work through the lifetime of the product, not your lifetime. This isn't the problem with right to repair. The problem is that for the lifetime of the product, and afterward, the resources to effect repairs are controlled by the manufacturer and not available to other parties, so there's no competitive market for repairs.

@@stickyfox Still what FuryACID said was worth notice, and you gave the best answer/explanation.

Yeah, that was bit of a slip on that lobbyists part.

"extend the warranty"?? For an additional fee (usually 3 years.) And your device will be languishing in their repair queue far longer than with a small business. A certified Microsoft dealer now uses Linux, and detests Windows. I need to reinstall Windows every 6 months.

At the moment, I am trying to activate Dragon NaturallySpeaking. I did this once before by email, but now the only way is to ring the company, and tie up my phone for up to 30 minutes!

@@douglaidlaw740 that's my point though. They seem so concerned about the quality of the product yet they demand WE pay so their concerns are met even though they have no right.

@@douglaidlaw740 I would try copying the whole program folder into a backup location & see if it surprises you by still functioning without going through the full install process. Some programs will surprise you by still working. I don't know the percentage but I've had 2 programs be fine with that.

Robust conversations.

Well, nobody is forcing you to buy their shitty products...

Baychimo name a single phone manufacturer that supports right to repair

@@Bradyboy26 I'm not a search engine.

Baychimo the answer is none

​@@Bradyboy26 Ok, I'm glad you got your answer.

Not just Apple. Tesla is on board with the anti-right to repair

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