I watched your video on glideforms. Why do we need glideform when we can just use UI Policy and UI Policy Actions to make certain fields read only on the form? What are the similarities and differences?
Hey 👋 Good question !! See with the help of UI Policy we can make a field read only, mandatory and show/hide. But for an example I want to access some other table field's value in incident table, so I have to use Script Include right? Now when I will return the value from script include i have to print somewhere in the form so for that reason I have to use g_form !! And based on the returned value if I want to make a field mandatory then again we have to use g_form.setMandatory(true). I cant use ui policy here ..hope you got it 🤓 Let me know for further questions..
Can you make a vide on how to upgrade service now instance from one version to another version including patches as well. It will be more helpful. Thank you :)
@@techwithpri thanks for the reply Pritam, I am not sure what was happening however now it's available for me and was able to complete the admin playlist. Thanks
Hey 👋 State Resolved means when the work on that incident or task has been completed by an agent and solve the problem of the user. Its like if use is facing issue in outlook and logs an incident, then the technical support team will make the incident as resolve when they would be able to solve the problem of the user 🤓
