Silhouette Issues: How to direct download Silhouette Design Store files now

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Silhouette website updates have not gone as planned, but there are still some things you can do. They are working to get things fixed and things will change. In this video I'm sharing a bit of information on how you can navigate the current issues.
Find more information in this blog post here too - silhouette-secrets.com/2024/0...
How to Install Fonts after a Direct Download - silhouette-secrets.com/2020/0...
Find more videos on the ‪@SilhouetteSecrets‬ RU-vid channel here: / @silhouettesecrets
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Опубликовано:

5 июн 2024

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Комментарии : 29

@debduv2075 Месяц назад

Thank you for this information. At least now I can learn to set up a design to cut. My first!!

@sherrylbradford2191 4 дня назад

Fortunately, I've worked with computers since before there were desktops so apart from a small number of one-off occasions, I have saved my designs to my computer and backed up to an offline site. So I can at least work with the majority of the items I've purchased. But what is making me absolutely crazy is that there are changes in the way the Business Edition software is actually displaying/working. I cannot change my background mat color to white - which is a problem when it comes to trying to get a feel for color combinations. And the lack of information on progress is maddening. This is all happening right when all crafters who sell products are trying to get ready for fall/winter craft shows. Thank GOODNESS for your excellent advice in this posting. Otherwise, I would very likely have tried to do an upgrade and been in much worse shape. Thank you!

@SilhouetteSecrets 4 дня назад

You are welcome. The actual mat background? There are 2 places to look.... 1. Make sure the Transparency is at 0% on the Page Setup Panel. 2. At the bottom of the Page Setup Panel on newer software is an area where it can be changed to multiple colors. Make sure that white is selected.

@gayle159 Месяц назад

Not ideal but at least we can access our files if we hadn't already saved them outside of the program. Thank you for going above and beyond as usual.

@SilhouetteSecrets Месяц назад

You are welcome! Small step of improvement but it's better than we had during week #1. Thanks so much for your comment!

@KellyLaughlin-kf4xw Месяц назад

I did all this but it doesn't seem to work for fonts.

@pennycrafts82 Месяц назад

My library completely vanished. Is there anyway of getting our user made files? Im kicking myself for not saving them to my device 😢

@aggiedawn90 Месяц назад

Thank you. This is helpful. Is there a way to open the font files from a download? I haven't figured that one out yet.

@SilhouetteSecrets Месяц назад

Fonts get installed on your computer, not in Silhouette -here is how... silhouette-secrets.com/2020/03/17/lets-explore-v4-installing-fonts/

@staceycox9569 20 дней назад

Doesn't matter what I do, the GST file once extracted still doesn't allow me to open them. I did everything you said and the file once extracted, opens up in the GST file, again!

@SilhouetteSecrets 20 дней назад

Did you open the GST file in Silhouette using File > Open? GST is an old Silhouette file and should open with File > Open.

@sandradiaz4397 10 дней назад

My problem is that I bought 6 designs and 1 font and they don't even download. Do you have a troubleshooting for that?

@SilhouetteSecrets 10 дней назад

You will need to direct download exactly as I show in the video where you commented. That is the only way right now as Silhouette is having issues with syncing direct to the library. You'll need to install the font directly on the computer - Download the font and then follow this to install directly. You will not be able to sync files to the library until the issues are fixed.

@matejamark777 12 дней назад

How can I send / save fonts in my studio.

@SilhouetteSecrets 12 дней назад

You will need to download the files direct as instructed in this video and then install direct - here is how - silhouette-secrets.com/2020/03/17/lets-explore-v4-installing-fonts/

@lillismawmaw Месяц назад

I typed my email and password and it just stares at me when I hit enter! Gee whiz now what do I do?

@donnaharris6363 Месяц назад

Is there a work around for not being able to log into your library. Get error "too many devices" when trying to log in.

@SilhouetteSecrets Месяц назад

No , not currently. silhouette-secrets.com/2024/05/29/silhouette-issues-library-syncing/

@donnaharris6363 Месяц назад

@SilhouetteSecrets thank you. It's frustrating time, but trying to make the best if it. You are awesome.

@pambetts4425 26 дней назад

Still getting syncing error. How do I fix this.

@SilhouetteSecrets 25 дней назад

You can't. Until the we site issues get fixed, no one can sync.

@mumstheword8851 16 дней назад

Where can I see how much paid credit I still have?

@SilhouetteSecrets 16 дней назад

Once logged in to the Silhouette Design Store, click the person icon in top right. On the side under Credits, it will show a credit balance. It has been reported that it does not show when those credits expire. They are aware. The site is not complete yet. However, it has also been reported that credits may not appear accurately. Once the website is fixed, I am told, they will review all accounts affected by credits and subscriptions.

@KellyLaughlin-kf4xw Месяц назад

I tried all this but it doesn't seem to work for fonts.

@SilhouetteSecrets Месяц назад

It will work the same for fonts.... however, fonts are installed directly onto your computer, not into Silhouette - here is how - silhouette-secrets.com/2020/03/17/lets-explore-v4-installing-fonts/

@KellyLaughlin-kf4xw Месяц назад

@@SilhouetteSecrets Thank you so much. Got it.

@pambetts4425 Месяц назад

What about syncing error

@SilhouetteSecrets Месяц назад

Yes... that's all part of it silhouette-secrets.com/2024/05/29/silhouette-issues-library-syncing/