Avoiding confrontation when challenged frankly causes a lot more pain in the longrun than developing some confrontation handling skills to get it off the chest then and there and not bottle it up and blow or suffer (or both)
Also you actually feel safer. It's counterintuitive to what ppl think. You think oh if I don't speak up it will be ok. But it actually creates fear. You feel safer knowing if you need to you can speak up / defend yourself
human skills are the most important thing . how u handle ppl, ect. u can work up to it by practicing little things. if someone got your order wrong. or soemone didn't see u in line. stick to facts. "i was next". " excuse me my order is wrong".
I literally googled "How to manage confrontation", this video came up. And the literal first 6 seconds the interviewee states "I don't know if experience has better helped me with confrontation, I think confrontation has hel......." pass.
Unfortunately, experience is the best and only viable teacher when wanting to learn or, in your case, manage a skill. If you wanted to learn a secondary or foreign language, for example, that would require experience. You could Google the 500 most used words in said language, master the conjugations, grammar rules, etc., and still not be ready for a conversation. Experience would be your best and only option in that scenario. Going out and just doing it will teach you best
im not sure what exactly you wanted him to say? if you wanted to learn how to play basketball, you go outside and you pick up a ball and try to play. you will suck at the beginning, its inevitable - but as you continue to play you eventually learn what techniques are effective and which ones aren’t. i suppose you could have expected a more thorough answer but you cant possibly have expected that from a two minute video? you looked for this video for the same reason i did tho and i hope you learn to manage confrontation better just as i wish to do the same.