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Sky Stream Explained | Getting Set Up 

Sky
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A handy guide on how to get set up on the brand-new Sky Stream from Head of Product, Matt Rye.
Chapters:
00:00 Introduction
00:19 Unboxing your Sky Stream
00:32 Plugging in your Stream device
00:51 Connect to your WiFi
01:00 Connect the remote to your Stream box and remote
01:28 Link to your Sky account
Find out more about everything else Sky Stream has to offer here: www.sky.com/tv/stream
About Sky
Sky is one of Europe’s leading media and entertainment companies and is part of Comcast Corporation, a global media and technology company that connects people to moments and experiences that matter. At Sky we Believe in Better. It’s in our DNA.
We’re famous for innovation. We offer streaming services NOW and WOW; the world’s smartest TV, Sky Glass; Sky Stream, the new, easy way to get the Sky Glass experience on any TV; and the best aggregation platform, Sky Q. We provide connectivity you can count on in mobile, and fast, secure, reliable residential and business broadband.
We’re Europe’s premium content producer. We create award-winning original content, produce the biggest live sporting events, and we provide free access to news and the arts.
We believe that we can have a positive impact on society, by supporting and creating tens of thousands of jobs, addressing digital inequality, being a diverse and inclusive employer, and becoming net zero carbon by 2030.

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5 июл 2024

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Комментарии : 108   
@elonmust8859
@elonmust8859 Год назад
I was just about to say this makes it look way easier than other videos I have been watching.
@roguesorcerer1145
@roguesorcerer1145 Год назад
Finally Sky you have realised that you have access to many more potential customers vi a streaming service and not relying on antiquated Sat dishes. Thanks!! Now we just need access to all Sat dish based programs and maybe look at a better price.
@zumbach3032
@zumbach3032 Год назад
I had the same issue re the remote not working. I opened thr battery compartment up and a small part of the factory paper was sitting between the battery and the terminal. The paper strip they put in to stop it working in transit. I pulled that out and the remote was already paired
@user-ty3vm3qd3l
@user-ty3vm3qd3l Год назад
How do you move the cursor up and down to connect to WiFi on setup .I do not have Sky broadband
@Ineedyoulou
@Ineedyoulou Год назад
Just ordered mine :)
@yamansitar6153
@yamansitar6153 11 месяцев назад
Hi , iv got this all set up on my tv , is there a way to watch it on my iMac in another room ,thanks
@scotia001
@scotia001 8 месяцев назад
What about the option of connecting my Sky box by hardwire to my Router instead of going wireless?
@RichieOooo
@RichieOooo Год назад
Does it work on an older LCD tv? Or does it need to be 4k
@tonytoronto3317
@tonytoronto3317 3 месяца назад
this guy is so happy 😅
@Jade.smith_01
@Jade.smith_01 11 месяцев назад
It’s not exactly as easy as this video made out it to be. It took me ages to work out how to open the remote control as paper was stuck in there, then I had issues with connecting the remote and then it also took me ages to get around the sound thing because it kept telling me to link speakers I didn’t have. Managed to get it to work eventually, but I feel like I’ve aged into an elderly woman just from the whole process
@markswaby3149
@markswaby3149 9 месяцев назад
Same here they should show the very basics, the paper battery tag ? tore off with mine too with no way of finding out how to remove back of remote.
@uvsarah
@uvsarah 7 месяцев назад
Yes that’s literally what has happened to me and hence why I am here now trying to find a solution 😂
@osaremeedeoghon3550
@osaremeedeoghon3550 6 месяцев назад
I’m here right now trying to figure this out and have been in a conundrum for hours. Nothing comes on when you connect all the necessary cables.
@storystory1704
@storystory1704 Год назад
Where do you enter the link i cant find it?
@myles7522
@myles7522 Год назад
New stream subscriber. At first I was over the moon but now add breaks become a continuous loop of the same adds. How long will this continue before if gets resolved.
@8ballphil150
@8ballphil150 8 месяцев назад
they are fitting my full fibre into my flat now . sky stream all ready to connect . hope it is as easy as this .
@john1genius
@john1genius 6 месяцев назад
I've full fibre,no problem with the remote but have spent an hour trying to connect to my WiFi still not connecting - I put the password in easily but still not working
@peterfisher3829
@peterfisher3829 Год назад
Do you get the regional BBC and ITV channels, and can you select the region you want ?
@diasstebanak
@diasstebanak Год назад
pretty sure you do.
@JoelGer1
@JoelGer1 11 месяцев назад
Is this the uk version of xfinity x1?
@user-np8eu9os3y
@user-np8eu9os3y 4 месяца назад
Since so many customers can’t set the thing up, can we book a Sky bod to do it for us? If so, how?
@DJFresh
@DJFresh Год назад
I just got two of these neither of them work. The controls don’t effect the pucs so I can’t select the Wi-Fi and use them. What a result for 150 quid and 78 quid a month. No human customer service except in sales and only bots on Twitter..
@lesburybear
@lesburybear Год назад
Despite what you say Mr Rye, it really ISN'T as easy or intuitive as you make out. I had a real struggle with my set-up and you have missed out the most CRUCIAL bit !!! How do you set up the password etc., BEFORE the remote has been linked to the Puck? Having overcome that eventually by managing to link the remote first, before the set-up completed, people need to know that you have to give a good long press on the buttons on the remote. On mine, there was no little LED light I could see that told me the signal from the remote was being read by the puck, so I had to reset the remote numerous times. I got to the point where the screen message said somethying like "Your Remote is now linked" but try as I might, pressing the Continue button made no difference. I got there in the end after a lot of frustration. Going through the various sections of the Home screen I looked for RU-vid (which I use the most on my PC). Having selected RU-vid on the tv, the screen went blank. So far, I haven't found a way to make this work. And I shouldn't have to mess about like this. IT SHOULD WORK and gives a poor impression to a new customer. I suggest you re-make this video, or make a new one which covers the various difficulties.
@GRIFF22
@GRIFF22 Год назад
So pair the remote before connecting to WiFi. Is that what you're saying?
@OGGalleryCrew92
@OGGalleryCrew92 Год назад
True, Software update ,
@adrianfielder4675
@adrianfielder4675 Месяц назад
Mine is stuck at software update. Now i got it to lets get connected and it does nothing but then the background colour to the wifi password box is grey not blue. Somethings definitely wrong. Complete pants as usual. Sell you the dream and you get junk in return GRRRRRRR
@MaxLeopold
@MaxLeopold 25 дней назад
Does this over Recording Features & how many individual Users can this Setup have in a large House / Apartment. I have a SkyQ in the Den & individual Sky HD Boxes with Harddrives in the other Bed Rooms - each with their own User / CARD. Since the Wife wants to record different Things versus the Teenage Daughter versus the Teenage Son versus the Little Boy. Does the new Stream Box also have all the FreeView Channels like BBC, ITV, Channel 4, etc.? And how does it look like with Streaming Content like, NetFlix, Paramount Plus, Disney Plus etc OR has Sky Stream also an AppleTV App, so I can run everything off a single Box?
@JonathanMutsinzi1998
@JonathanMutsinzi1998 Год назад
Nice.
@jolantakolanko9258
@jolantakolanko9258 7 месяцев назад
My remote dosent work on lets go connected i can puck up nothing i get that same 2 boxes what to do ?
@rajdhaliwal8004
@rajdhaliwal8004 Месяц назад
Hi I am struggling to swap hdmi input from the Sky glass to my Xbox. I have looked on the apps and inputs section and have found no way to change from my Sky Glass hdmi to Xbox hdmi. Does anyone know how i can fix this?
@jaieighty6812
@jaieighty6812 Год назад
You missed the part where in order for the remote to work initially you have to push down 4 & 6 until your fingers bleed.
@annaivil91
@annaivil91 Год назад
Thanks for the tip-we we’re struggling!
@kathrynlavery5802
@kathrynlavery5802 Год назад
Omg what… I thought I was crazy
@ThePoochface
@ThePoochface Год назад
Thank you so much for that info.
@Noelia_ngal
@Noelia_ngal 8 месяцев назад
Thanks u very much ❤❤❤u help me a lot🥺😭😭I was struggling with the remote
@biologyteacher9356
@biologyteacher9356 7 месяцев назад
how i can get sky q brand approval to resell it
@edosomwanesosa8481
@edosomwanesosa8481 4 месяца назад
I would like to know can I watch Sky UK in Italy?
@kenmorley2339
@kenmorley2339 4 месяца назад
When does the router arrive ?
@Ineedyoulou
@Ineedyoulou Год назад
Hi, I have the sky stream box but can it be used with the Sky Devialet Sound Box ?
@chimpanzeethat87
@chimpanzeethat87 Год назад
Want to know this myself!
@Ineedyoulou
@Ineedyoulou Год назад
@@chimpanzeethat87 Hi, it can be used with the sky stream box & sounds fantastic
@tonyrusike4628
@tonyrusike4628 Год назад
Hi I have a Marantz SR7015 AVR..how do I connect it with the puck.I have no sound at the moment
@TheRazvancristian
@TheRazvancristian 8 месяцев назад
hello..i got problem with set up...said is not able to link my account...so what to do?
@davidwi7422
@davidwi7422 7 месяцев назад
I’m having same issue constantly, how did you manage to resolve?
@TheRazvancristian
@TheRazvancristian 7 месяцев назад
@@davidwi7422 in my normally i need to wait to they start broadband from them,after works..trt turn it off and after on again and maybe works,that is how worked in my case
@AliAhmad-pm9xk
@AliAhmad-pm9xk Год назад
How to pair the remote with the tv?
@yopierreyouwannacomeouther7031
Hold 4&6
@poppaonboard
@poppaonboard Год назад
It's good you can set it up yourself, but why is the setup fee so high ? Surely it should be free.
@kobirelf97
@kobirelf97 Год назад
To be honest it's not that expensive plus the difference is you actually own skystream unlike sky q where you don't own the box
@toddbod94
@toddbod94 Год назад
@@kobirelf97you don’t own sky stream either. If you cancel you have to return the box.
@kobirelf97
@kobirelf97 Год назад
@@toddbod94 nope you own it that's the difference
@SuperHitman55
@SuperHitman55 Год назад
@@toddbod94 You own the Sky streaming boxes :)
@secretov1da
@secretov1da Год назад
No LED light? I can't believe a massive company like sky didn't think of an LED
@tomparker7342
@tomparker7342 Год назад
I cannot get past 0% on updating software
@oliviapopa1574
@oliviapopa1574 Год назад
Seriously. Im reading all those comments and surely there must be a guide somewhere. I’ve been trying most of the tips everyone put in here and still doesn’t work😒🙄so frustrating!!!what was the easy part here cause I still havent figured out how this thing works😣
@adrianfielder4675
@adrianfielder4675 Месяц назад
Im guessing the guide is online but if you have no broadband your screwed.
@petermetcalfe5280
@petermetcalfe5280 4 месяца назад
I can't get past the first part because it freezes.
@AntsThemeParkAdventures
@AntsThemeParkAdventures 7 месяцев назад
I read you need to have an aerial plugged in to make it work
@philjiful
@philjiful Год назад
Can sky stream subscribers access sky go on phone and tablet?
@1dogcrazygirl
@1dogcrazygirl Год назад
Yes the guy at sky told me you can
@lisadobson3590
@lisadobson3590 5 месяцев назад
Y has mine stuck on 0% on the updating software page
@renekuhn2116
@renekuhn2116 11 месяцев назад
i cant connect the part i want see you cut off
@rajamohammedafsar9217
@rajamohammedafsar9217 3 месяца назад
Hi. What if we don't have Wi-Fi in the house. Can we still watch sky stream
@johnhodgson8684
@johnhodgson8684 11 дней назад
No you have to stream it
@user-fn3zd7rl7r
@user-fn3zd7rl7r Год назад
Where does hdmigo into the tv
@1dogcrazygirl
@1dogcrazygirl Год назад
In the back of the tv. The port says HMDI
@justchilling4491
@justchilling4491 Год назад
Is it 4k with hdr
@cliffordcowie93
@cliffordcowie93 Год назад
I hope so,just ordered it!
@SuperHitman55
@SuperHitman55 Год назад
Yeah, it is :)
@MrChristylarr
@MrChristylarr Год назад
Can we watch our regional BBC news
@user-zf6ji3cx7u
@user-zf6ji3cx7u 6 месяцев назад
I cannot get mine to connect to the internet so I'm not happy
@edmeister78
@edmeister78 Год назад
Are sky going to remove ads from on demand content so I can watch in peace and what I'm paying for. Feeling a little ripped off being forced to see ads and having to fast forward to skip is a joke!
@bikramjit2230
@bikramjit2230 Год назад
Launch sky service in India including sky sports channels and sky mobile 5G SIM
@user-de8mu8xh9j
@user-de8mu8xh9j 2 месяца назад
Unfortunately this demo leaves out the most important bit - how to connect to the tv! This caused me so much headache that I rang Sky to cancel. Two phone calls later and I finally got it but with frustration at boiling point at that stage, I’m cancelling. I don’t have time to faff around with it - instructions should have been on the box.
@user-kg8qk8zo1g
@user-kg8qk8zo1g Год назад
HolaPor favor, ¿puedo tener su contacto de whatsapp?
@mattnunns
@mattnunns 10 месяцев назад
If you could fix all the bugs that would be ideal, to name 3:- Audio turning off when audio codec changes Subtitles don’t work Unit turns off when paused on sky channels! Bonkers that you can’t get the basics right! Will be returning to sky q shortly, all support do is try to get you to factory reset the unit!
@OGGalleryCrew92
@OGGalleryCrew92 Год назад
He does not tell you it takes about 20 minutes to connect then failed then does a software update !
@hakunchristiansen9745
@hakunchristiansen9745 11 месяцев назад
My 1st question is 1. Are FTA channels available yes or no 2. How much delay is it on Sky stream compared to satellite? 3. How fast internet speed is required? Let me know. If it is to much delay, i will stay with Sky Q
@preturezz3494
@preturezz3494 10 месяцев назад
If you have sky Q why would you switch to the streaming version 😂😂
@hakunchristiansen9745
@hakunchristiansen9745 10 месяцев назад
@@preturezz3494 cheaper.
@pauljones9526
@pauljones9526 6 месяцев назад
Its crap keeps buffering had it for 4 months ive cancelled debit and just got iptv cheaper and no buffering inssues much cheaper
@premiumman9010
@premiumman9010 Год назад
The remote does not work.
@Nobils
@Nobils 7 месяцев назад
You use the password, do I use y or remove or??
@somyrab
@somyrab 5 месяцев назад
Wi fit does not connect
@mohammediqbal3572
@mohammediqbal3572 7 месяцев назад
It’s not clear to me
@user-nm6oj6eq3t
@user-nm6oj6eq3t 7 месяцев назад
Why tv isn't finding the puck to connect it to the Internet? This video is not a step by step guide at all!!!!!
@MrsBasaran
@MrsBasaran Год назад
You skipped how to connect to broadband when the remote is unresponsive😅
@john1genius
@john1genius 6 месяцев назад
You haven't tried to connect to Vodafone WiFi then obviously.ffs
@stevetadman6272
@stevetadman6272 Год назад
Utter garbage, how can you connect to the internet prior to pairing your remote? I am currently trying to install a replacement puck as the first one got too hot and kept switching off. Avoid this product like the plague.
@welshcaesar
@welshcaesar Год назад
Can’t record. Goodbye.
@bennyboyreynolds
@bennyboyreynolds Год назад
cool story bro
@gtknamani
@gtknamani Год назад
This is so pants
@user-hv1yf2rm7m
@user-hv1yf2rm7m 9 месяцев назад
WHY MISS OUT STEPS?? SHOW HOW TO CONNECT A-Z START TO FINISH. … THIS IS HALF A VIDEO GGGRRRR HDMI …. Check cable connections and settings of source device??? WTF is the “source device” what cable setting?? Press SOURCE??? On remote control??? WHERES THAT THEN??? this is a JOKE.
@kenmorley2339
@kenmorley2339 4 месяца назад
It is a fucking nightmare to set up .
@kph1034
@kph1034 Год назад
This video is rubbish. How do u connect to Wi-Fi if your remote isn't paired ?
@MrsBasaran
@MrsBasaran Год назад
Literally I had to rewatch and thought I'm not stupid, it simply doesn't make sense. This is so annoying
@kph1034
@kph1034 Год назад
@@MrsBasaran I've got mine up and working now but 3 of my 4 remotes had to be replaced but all good now
@Tems994
@Tems994 Год назад
How did you do it please? Over here struggling! 😭
@maxchalk
@maxchalk Год назад
Brother Matt can you check the msgs? I can't connect the wifi. Any help will be graciously received 🙏🏽 😊
@osaremeedeoghon3550
@osaremeedeoghon3550 6 месяцев назад
Not helpful one bit.
@jbeam794
@jbeam794 9 месяцев назад
These people will steal money off your debit card , Dont give them your credit card information. If you buy a box you will be lucky if you get it.
@BrotherYusuf
@BrotherYusuf Месяц назад
Sky glass is absolutely terrible £1300 and sky ripped up my agreement as I’m Muslim and made me pay in one week they accused me of being an extremist because I changed my name , Cassius clay 🥊 changed his name , ignorant small minded bunch of bigots and for this much I could of got an OLED and for gaming it’s terrible , the volume control never worked right the software is terrible and the picture is bad and theHDR on the hdmi doesn’t work and the input lag is terrible it’s just so bad in every way except maybe the speakers and sound , oh and it developed light bleed after four weeks Also wouldn’t help me even tho I’m disabled they sent paramedics to my house after wasting my whole Saturday rather than technical fault finding and helping me
@josephsheridan4589
@josephsheridan4589 19 часов назад
Don't want it
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