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Social Services Are Broken. How We Can Fix Them | Hilary Cottam | TED.com

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When a family falls into crisis - and it sometimes happens, thanks to unemployment, drugs, bad relationships and bad luck - the social services system is supposed to step in and help them get back on track. As Hilary Cottam shows, in the UK a typical family in crisis can be eligible for services from more than 70 different agencies, but it's unlikely that any one of them can really make a difference. Cottam, a social worker herself, asks us to think about the ways we solve deep and complex social problems. How can we build supportive, enthusiastic relationships between those in need and those that provide help?
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Опубликовано:

22 авг 2024

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Комментарии : 144

@Lylamamma1997 6 лет назад

One of the things I asked as a young new social worker was...."if we pay over $5K per month to house these 5 children of this mother outside the home in foster care and also give multiple services to the mother and the children in their respective foster homes - then why can't we pay a couple to live in/with the mother who have all these skills to teach the mother how to be a proper parent?" Crickets.....

@user-wr8sr9fe4m 4 года назад

In our city (Krasnoyarsk, it’s in Russia) we have a social experimental program. A couple of curators live with a group of teenagers from orphanage and teach them basic life skills. They live in own flat, and I know about four such flats in program.

@monicamonica9722 4 года назад

Raeanne completely agree!! Why it is so simple to pay multiple of different institution to split families wich cost billions a years instead to pay half the money to invest in the families are broken to help they to grow?? My answer would be because they prefer to broken the children to stop they to grow and get opportunities in life , that way they can use this children to work in the black market later on instead, witch that what normally happens when they grow up in so many different Foster care and being abuse by them ..

@brandydinsmore8214 3 года назад

In our social service agency, the state went from 90 days to 60 days to investigate allegations in a child abuse /neglect report. That’s not enough time to even build the smallest of relationships. I do intake now after 16 years of doing ongoing (non FC) and foster care work and I see state database when I check agency history after every intake report and sometimes they are three different intakes and investigations done in one years time. That should be a red flag to open it for six months to a year long services. As someone right before me just said, It took a long time for them to get that way, it’s not gonna get fixed in 60 days. It’s a Band-Aid but the wound is huge and still bleeding.

@spongeintheshoe 2 месяца назад

Maybe there’s more to the problem than the mother not knowing how to be a proper parent?

@danielledegeorge2129 Месяц назад

How about you just mind your own business? Is that even possible lol?

@Warsong16 8 лет назад

I completely agree. With a system in place that has a literal expiration date attached to it, we need more forward thinking like this out there.

@Aaron565 8 лет назад

its not surprising. Everything today exists because its making someone money. So of course there are people in charge of profiting off of grief. Until the problem of profits go away, the problem of poverty and social services will always exist.

@dripdripdrippird 8 лет назад

+Aaron565pwns "the problem of profits", you could argue that one of the reasons why these systems suck is because they are NOT run for profit. they are run by government organisations and the individuals in them are not paid for performance. look at the private sector, capitalist businesses rather than these socialist government organisations and you will see extreme cost effectiveness and efficiency when it comes to solving problems.

@alexboston343 8 лет назад

Positive review and/or happy customer = profit Government run agency with no incentive = unhappy client In the UK social services are most certainly in the public sector.

@TheSquidPro 8 лет назад

+Nef Nox "You will see extreme cost effectiveness and efficiency when it comes to solving problems." Extreme cost effectiveness in skimping on your treatment.

@dripdripdrippird 8 лет назад

TheSquidPro only if the services are poorly run or monopolies. governments ALWAYS operate monopolies, this is why they are inefficient. no incentive as alex mentioned above you

@alexboston343 8 лет назад

TheSquidPro Competition = incentive to make treatment or help better than other provider because profit. Bad business is sticking the two fingers up to your customers.

@IsaacConejo 8 лет назад

Wow I just wrote a note about the lack of relationships and its key to human success as a species! Good stuff here. I beginning to think my phone is reading my mind.

@georgenaugles5039 2 года назад

Your phone is reading all the things you put through it and anticipating what you will want.

@feralkat9370 Год назад

Spyware

@freeman8759 8 лет назад

I dont think privatization is a viable strategy for this issue. The private sector has already decided how it will engage social services of this sort...very efficient, very lucrative Private Prisons.

@lsour8546 4 года назад

I never thought of it that way.

@thebotanicalmind 8 лет назад

Such a powerful message. Axel Honnet refers to this as the need for RECOGNITION. We need connections. We need the SOCIAL CURE, not more MEDICATIONS.

@SweetGaBrownin 8 лет назад

I agree!

@chromanin 8 лет назад

Well, she admits that we have a problem of not addressing root causes, and then proceeds to not address or even really identify those root causes -- the reasons for apparent scarcity. I appreciate she's doing good work and actually thinking about what she's doing, but if we import and create dependents with our policies & culture faster than we create independents, the math dictates that her efforts ultimately won't matter.

@ThePaperFlowers 8 лет назад

+chromanin The root causes are different for every case, so to generalize them for the sake of a widespread policy would not be an effective way to address them on an individual basis. In this sense, her recommendation is on the right track - building a social relationship with the families would enable workers to actually see and then address the root causes for each situation.

@chromanin 8 лет назад

ThePaperFlowers No, they're not. That's what makes them root causes. Here we're actually still dealing with results (ironically in the way communities used to help people, before gov. redistribution). We need to look at how & why so many dependents are being created in the west when our economies are already in trouble.

@riptmedia7416 3 года назад

Yep like promoting promiscuity and unhealthy lifestyles then providing the medication and abortions for the consequences, like gran would of been a lot safer living cared for by her family not left to rot in a care home institution, ripe to be culled by an unforgiving government virus 🥴

@Omerftz 4 года назад

People are tired of going to entitled sympathy workers, or social workers who are broken themselves, who want to teach them how to be unbroken. Let us find unbroken people, who were broken and are whole again. Folks who really know what they are doing. People who are fearless, non judgmental, and who have been there, and really are achieving joy and contentment in their lives. God bless

@codenoob9325 3 года назад

If it doesn't work and wastes money and time. Eliminate the system.

@corruptionchildrenservices8919 4 года назад

Social services curruption at it best.

@beverlywaits7663 4 года назад

Social security corruption, First of all, I love your devin speaking and yes it's devin,I am so inspired with your Words because you are speaking the truth! Don't you worry or wonder about what anyone saids,They are just confused, Or just not aware!I love you all In the name of Jesus Christ 🙏🏾🙏🏾❤️❤️

@KateTriumph Год назад

The social services in the UK needs rehauling and the police and the court need to look into the social services as an organisation to ensure that they are actually carrying out their duties instead of supporting them and end up pulling families apart and denting innocent people's image. What I have experienced so far is unbelievable, if I didn't experience it myself I would have doubted that could happen in the United kingdom. You wonder why in the sincerity of heart my experience with social services has made me classify the United kingdom as a 5th world. I have a question, what is the way forward in a positive direction. Thanks for your great speech.

@user-nh3wx1qz5y 2 месяца назад

If these are applied to Korea’s social welfare system, with the support of system, unemployment and loneliness can be solved as people have direct communications. However, in case of people who are vulnerable to accepting information, we have to install public telephone booths in their region and provide those are unable to move with a seperate phones.

@marioacevedo5077 2 года назад

Interesting. Hilary Cottam has the answers and here we are, seven years after this TED talk and in the US and the UK, poverty, access to social services, homelessness, drug abuse, and violent crime has only gotten worse. What's missing in her discussion about relationships is accountability from the self to the group and the group to the self. Good luck thinking that you can ever hold a bureaucrat accountable. The US had dumped billions $$$ into social services only to create the homeless industrial complex, the criminal-justice industrial complex, and the harm-reduction industrial complex where the well-connected are making bank on the situation getting worse.

@dattebenforcer 8 лет назад

Stop discriminating against men?

@ackomanah6486 5 лет назад

That will not happen because the majority of them are women. At the minimum they shoud be required to have 50% men and all of the social workers should be married and both biological parents of their children.

@chultampala7143 8 лет назад

The number of nasty comments on this video sounds like Iain Duncan Smith is speaking through anonymous accounts.

@beverlywaits7663 4 года назад

Chulte Ampala what is your reason for that statement!!😔🙏🏾❤️

@prairiewolfedogg 8 лет назад

It was a delight to view Ms. Cottam's presentation. She calls to mind what Judy Carne (the sock-it-to-me girl of the 1960s) could have become had Ms. Carne only stayed in Britain during her youth and attended graduate school. Alright - I am an oldster, now push off.

@treya111 7 лет назад

Very inspiring. Thank you

@pursuingpeas8236 4 года назад

The state cannot fulfill what the role of the family and church was supposed to It costs less than “circle “ and welfare checks I am ok with the latter but very much support the first natural support we have always had

@lsour8546 4 года назад

I agree. I am not a church goes anymore but much of my family is. It's a highly altruistic albeit very judgemental community. My dad's funeral would have cost 10s of thousands of dollars, especially to fly us over a cross the world, but his church that he spent 20 years being involved in paid for much of it. He loved the community and in turn they loved him. I never felt accepted by and connected to the church but being part of a community that helps each other for the greater good is something beautiful to behold.

@jacquelinmueller7280 8 лет назад

although there can always been improvements to social service systems, nyc's hcbs waiver program is on the front line of social service change. this programs end goal is to reduce the number of hospitalizations by individually coordinating care for youth suffering from SED by providing in home skill builders, intensive in home therapy, and respite services. however, no matter how sound a social human service system may be, the "agent" working with the family must take a human centered approach and believe by working together the cycle will change for future generations. also, it doesnt happen over night so follow your families and check in often.

@Bababui69 8 месяцев назад

As a former NYC social worker this is not true. The non profits that run supportive housing programs charge an insane amount of money from Medicaid for little services rendered. The city could literally house these people in luxury apartments in high end neighborhoods. Changing people's access to things, people and places will have a better direct effect on their mental health. Instead of paying non profits you can create a jobs program for these clients which can be partially paid for by the city. NYC social programs are jobs programs for social work professionals and not about helping clients.

@elsainnamorato2231 3 года назад

So many children are dying of malnutrition and abuse. Social workers have been out there and they are doing nothing we should expose these agencies all they do is sit and type paperwork all day long how can they sleep knowing that a child's life is in danger and they are not doing nothing about it. There is no one investigating these agencies to make sure that their jobs are being done correctly. That is the problem. Please let's pray to our Heavenly Father to protect and heal these families . God bless you 🙏🙏🙏🙏🙏♥️♥️♥️♥️♥️

@stickyandsweetie 7 лет назад

amazing ...she's right 100%!

@nvillot30 Год назад

They make the situation worst

@carmelbrain7399 Год назад

brilliant, sadly we seem to be going the other way

@DaveE99 3 года назад

If we add design thinking to goverment services and just have an innovation team go around and redesign things, we would likley get a good effect.

@vaibhavgupta20 8 лет назад

you know she talking about the first world problem when loneliness is the issue.

@TheSquidPro 8 лет назад

Step one: Build the wall. Step two: Collective bargaining Step three: Fraud prevention

@joesatgolf4180 7 месяцев назад

How bout Team Lorde Fan Club? The idea is that people can invite people to live with them, either as a gardener, couch surfer or bed buddy. People will sign up via uploading a doctor's certificate.

@ShawnPhelpsVlog 8 лет назад

I love this.

@jaymac8467 6 лет назад

Excellent.... I do believe the whole social services system needs reviewing... Who polices these people they are a huge waste of the taxpayers money and need to be assessed by an outside independent party.

@ABitOfTheUniverse 8 лет назад

18 overpaid social workers disliked this video.

@beverlywaits7663 4 года назад

I'm so glad that you are taking fast!! Now I can understand you!!🙏🏾🙏🏾😭

@beverlywaits7663 4 года назад

I love the way you/speak or say Talk!🙏🏾❤️

@Omerftz 4 года назад

Let us figure out what people are looking for in the communities that are harming them...What are the streets and other outcast societies providing well meaning individuals who are already broken?

@moraystiven7869 8 лет назад

4 mill subs!!!

@StepBackHistory 8 лет назад

I love this solution! It's data driven, and built from first principles!

@robinhood1354 7 лет назад

MONEY! MONEY! MONEY! MONEY! MONEY!???????????????? NO MONEY NO POWER NO GREED NO CONTROL FREAKS

@MykolaKindrat Год назад

Yes, time to change the paradigm of social services/welfare. In USA the Republican party is a big critic of welfare system, mainly because it costs money they could use to buy guns, yet they don't offer anything instead. Democrats are pretty complacent as well - they struggle just to keep the system in place or the Republicans would cut it ALL down - from pensions to maternity leave to healthcare - you name it. So, where should the change come from? I think it should come from the people. Unions of sorts. We need to create organizations that would help and support the people regardless of who's in the Oval office and what party's in charge.

@biggoblyds 8 лет назад

ive been referred social services loads of times at the moment i apparantly do not meat their criteria simply because im an adult with a dissability with an iq over 70 because of that social services do not want to know so im passed from service to service in my town but theres very little support... since the age of 16 ive had about 10 social workers none of them have helped me. the system is unfair. why should my iq mean i dont meat their criteria?

@ductuslupus87 8 лет назад

What is she wearing?

@AJarOfYams 8 лет назад

Looks like a fancy type of shirt or blouse. Not entirely such about the exact type tho

@writerconsidered 8 лет назад

+Malcolm Pagett What her friends or family were too polite to say doesn't work on her. The color is nice but otherwise it is unflattering.

@DivingDonut 8 лет назад

Ok, slightly off topic, but her head seems enormously big. Like bobblehead big. Damn that's distracting.

@ruthnunes2340 8 лет назад

hahaha true!

@JohnPavilonis 8 лет назад

+Galgenvogel Her lips also look like Mick Jagger's. ;-)

@siobhannighuairim1931 8 лет назад

But her message was clear

@mhtinla 8 лет назад

Why is this talk not about lesbian feminism?

@Waltham1892 8 лет назад

+mhtinla WHAT? What is TED coming too! Where else am I going to hear presenters talk, and talk, and talk about their personal struggles with gender norms and stereotypes?

@rawstarmusic 8 лет назад

+mhtinla They could have a special channel for it. That could work. This was a good talk imo.

@beverlywaits7663 4 года назад

Amen Amen Amen 🙏🏾🙏🏾 IN THE NAME of Jesus Christ 🙏🏾❤️❤️❤️❤️

@PoisonelleMisty4311 Год назад

I heard horror stories about social workers from people, for instance unaccompanied children are placed in family homes where foster parents lock them in the basement, feed them dog food and beat them with belts, but also that social workers keep undocumented children at home in a summer cottage somewhere in the countryside, where they are forced into slave labor, and if they escape they will be hit with whiskey bottle on their head. Some posetive changes need to be done, the system need improvements.

@christinejohnstone4716 8 лет назад

@pja6906 8 лет назад

'trauma' dialogue.

@anastasiakalfopoulou1535 Месяц назад

Invest money lol Uk government doesn’t want to

@aadouburn5436 9 месяцев назад

One step forward with technology. 100 steps backwards in social reforms. Dooms day coming

@TonyFarley-gi2cv 9 месяцев назад

So Ted you think social services broke then they're tired of watching this entertainment construction inside their file orders The coordinations against the people through some of y'all calibrations without the proper governance rotation then watch y'all jump out there and jump in these lands and then establish against their own development you don't think they would want the opportunity to have ordinances with the growth of the land

@jordanwendt3359 8 лет назад

Ah, I see! The government is God! Government will solve all our problems!

@prairiewolfedogg 8 лет назад

+Jordan Wendt Actually, I had the thought during this presentation that Social Services is attempting to supplant the companionship and caring provided earlier in history by other institutions, such as churches, social clubs, and community-hosted events. The welfare state's grand conquest is nearly complete, I fear. Then comes the collapse.

@dalladi Год назад

Sigh.

@darrenmclaughlin3028 Год назад

Ann Maria and Scott flat 4 just had a baby keep my name quiet but he alleys seems upset around his baby withdrawing from drink they both can’t face that there alcohol holics there need a eye on them like I said he allways seems upset and is always drunk and aggressive round there baby girl

@beverlywaits7663 4 года назад

AMEN 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾❤️

@taikisuda8940 8 лет назад

あんまりプレゼンうまくないなこの人

@tosoledo 8 лет назад

Yeah yeah, feelings and sentiment will solve every problem and create a world of love and friendship. bla bla.

@paulallen1745 2 года назад

you make some good points regarding the over-burotisation of the social services. but you have very naive if you think social workers are good people. they are not. most predators work with vulnerable groups. social services are a hotbed for them. look at the grooming gangs etc..

@krystinwingfield1685 2 года назад

this is an over generalization with harmful repercussions. Social work is an all encompassing term. Social workers are therapists, group home workers, hospital service coordinators, child welfare workers etc. Every job has a percentage of “bad people”. And are you saying “good people” DONT work with vulnerable populations? Please check your biases.

@paulallen1745 2 года назад

firstly your definition of a social worker is wrong. it's not an umbrella term as you have claimed. You check your middle-class privilege yourself. I am a victim of terrible abuse as a child and my opinion comes from that lived experience. Social workers of the lowest forms of humanity.

@paulallen1745 2 года назад

@@krystinwingfield1685 If you recognized the awful track record of the UK's child care services, from the 1970s Shirly Oaks children's home, Jimmy Savile, and now the grooming gangs of Telford. The list is never-ending. Sure some great social workers tried to stop the abuse and report it. But you can count these diamonds on the one hand. Your view on the social care system and those who work for it is naive and has 'harmful repercussions for vulnerable children in its care.