In my case, everything works on the remote except voice control. When I try to enable Bluetooth on the TV, I get a generic error like "got an error when trying to enable bluetooth". The motherboard had to be replaced. I've noticed under Settings/System Info that the electronic serial number is blank and so is the Bluetooth ID. I suspect that's the problem. How do I load the ESN and the bluetooth ID?
My Sony TV has been buggy since I bought it. The software is terrible. It frequently loses WiFi connections, Google Assistant voice search never is recognized or doesn’t work at all. I’ve done numerous resets, changing batteries, etc. Disappointing since I’ve been a Sony customer for 30 years. Definitely not purchasing another Sony TV.
The voice search is not working on RU-vid and Play Store in my 55X8000H. When try to do a voice search on RU-vid, I can see the mic LED turn on and off instantaneously and not picking up my voice to search. I tried unpairing the remote and turning the bluetooth on and off, nothing works.
Hi Subhankar Banerjee, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Sam
@noobmaster 69, we're sorry to hear that you have an issue with your SONY unit. Please let us know your current location and the model number of your SONY unit so we can better assist you. ~Earl
Rmf-tx520p Sony remote amber light doesn’t work and unable to connect via Bluetooth… I was able to connect AirPods to tv via Bluetooth only remote has problem change the better Jes too.. pls help tried every suggestion on google
THis is the third time since I got this Sony KD-55x750F television last year that the remote has malfunctioned to the point it does not do 95% of its functions. The only thing that works is the google assistant mic button. Cannot navigate TV with that either. It wont turn on , you cannot navigate the menu, i cannot even change the channel or volume. These instructions are garbage especially since sony did not design the TV menu to work without the remote. Absolutely poor design. MY Samsung TV is 3 years old and to this day never stopped working and even so it had manual D-pad at the back of the TV to navigate the menu.
Hi F, We are very sorry you are having issues with your X750F remote control. This is definitely not the experience we wanted you to have in our product. Let's try to isolate and fix the problem by following the steps provided on the link below: The TV remote control is not operating properly or doesn't work at all - www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750f/articles/00030297?model=KD-55X750F&category=televisions-projectors-lcd-tvs-android-. If this does not help, please email us at socialsupport@am.sony.com so we can better assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: RU-vid Username: Telephone Number: Issue: Model Number: We're looking forward to your message! Sincerely, Romeo Sony Social Support
@@SonySupportUSA Ive had the same problem my controller continues to fail and only google assistant works. Then suddenly a week later it starts working again for a month. Then fails again for days/weeks at a time.
@@johngibson4093 We are sorry to hear about the issue you are having. Let's try to resolve this issue by following the troubleshooting steps below: www.sony.com/electronics/support/televisions-projectors/articles/00132426 For further assistance, please contact our product support team through this link: us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam
Hi kndbaystore, we regret to hear that the video did not help fix the issue you're having. May we please have the model number of your device and your current location to further assist you? Erin
