How to troubleshoot your Sony TV remote control

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Having trouble with your Sony TV remote control? In this video tutorial, we’ll show you a few different ways to troubleshoot and get your remote up and running again in no time.
00:29 Battery
01:00 Physical damage
01:26 Slow response time
01:55 Voice functionality
02:46 Unresponsive buttons
03:31 Further troubleshooting solutions, including performing a power reset, factory reset, and more help
Find your Bluetooth remote pairing guide here:
www.sony.co.uk/electronics/su...
Update your Sony TV’s software:
www.sony.co.uk/electronics/su...

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Опубликовано:

21 июл 2024

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Комментарии : 246

@fraxhead7304 Год назад

What I learned: Your phone camera can see infrared! I did notbknow that! That's all I needed from this video. Thank you!

@drvenhrd46 Год назад

You’re a life saver… took the battery out for a min and it put me back in and it worked..they also have an app for your phone that u can download to replace your remote

@sonusancti 10 месяцев назад

Thank you for the app tip. Finally got control back. I wish a new generation of remote will have the ability to sync with the app so you still have a handheld option.

@jangripp6545 3 года назад

The use of the smartphone allowed me to determine which buttons were not working. I then used compressed air while working the buttons and was able to get the majority of them working. Great tip, thanks.

@user-rw6rq6sj2s 2 месяца назад

Adv. N thanks

@robertkennedy5753 3 года назад

Super helpful, thanks!!

@Helmut_1963 2 года назад

Please tell how to activate the shortcut buttons ( youtube, netflix ) on my new remote?

@Braussie1 3 года назад

Thank you, removing the batteries and unplugging TV from the power outlet for 1 minute did the trick. 👍

@onyxshepard5057 2 года назад

I know im asking randomly but does anyone know a way to log back into an Instagram account..? I was dumb lost the login password. I would appreciate any tricks you can give me!

@benraphael3310 2 года назад

@Onyx Shepard instablaster :)

@ayiegoestravel Год назад

Yeah, works with me too! Thank you

@hansruediglaser 10 месяцев назад

Hello. I have a xg9000series tv. I bought a new sony remote because the org broke. It has 2 more buttons for apps, the rest is the same. My old one had play store and netflix button. The new has yt netflix d+ and prime. D+ and prime doesnt work. It says the apps are deactivated. But the apps work, just not with the shortcut-buttons on the remote. Is it possible to fix that? Its not a big issue. Ty

@SonyEuro 10 месяцев назад

Hi, we're sorry to learn that the original remote broke and that the new one has 2 shortcut buttons that are not working. Please, provide us with the exact model of the TV and the new remote control, so we can assist. ^Mazen

@ioandavies8864 3 месяца назад

My remote stopped working. I used a butter knife to separate the two halves of the remote. I pushed it in along the seams. I washed circuit board and buttons in warm soapy water. I made sure everything was bone dry then reassembled the remote. It works like new.

@ideasthatwork 2 года назад

Leaving the batteries out for a minute was the trick. Thanks!!!

@SonyEuro 2 года назад

Hi Derek, thank you for reaching out! We're glad that we were able to help. Feel free to get back to us in case you need any further assistance. ^Sawy

@mervscornista7969 2 года назад

Got my new remote yesterday but whenever I switch my remote connected via Bluetooth some shortcuts keys on my remote doesn't work for example RU-vid and Netflix so I'm always put it back connected via infrared, are there anyways I can fix it?

@yasirimran1279 2 года назад

Sony tv is not responding while pressing remote control but remote control tested another sony tv working fine. what i have noticed is that tv light is not blinking previous it was blinking whenever tv turn off or on white color but now no more light even with the remote control. What could be the issue , TV issue ? Interesting part is voice control is working fine.

@mikechaisson4346 3 года назад

There was some fluff or buildup on a battery connection. Not sure how it got there?

@dianatimberlin7542 2 года назад

Thank you my remote issue solved , it kept reading 'no TV channel" everytime I tried to stream movies for my kids. But I reboot my TV for the 3rd time and unplugged it. And badaboom! All clear.

@ROBERTOSCALAMOGNA Год назад

Question, Is it possible that the TV is not picking up the signal from the remote? I have ordered an new remote but was wondering

@hanifild 2 года назад

Woahhh thanks for this video, my remote problem is solved now

@wilhelmmeier7005 Год назад

The best idea was checking the function of the buttons with the smartphone camera. 👍👍 The most used buttons around the middle did not work. I removed the top cover of the remote with a screw driver gently without destroying it. the middle of the remote was fill with an oily film which prevented the buttons to work. I cleaned the electronics board with a a cloth and window cleaner and washed the rubber foil that holds the buttons with water and soap as well as the top cover. Without closing the device, I tested the buttons with the camera and they worked again. Now the remote control works as a new one. I have no idea where the oily film came from, maybe sometime a battery leaked? But it works again. Hope this helps somebody else.

@kel_ 11 месяцев назад

May I know how you disassembled the remote control? I see no visible screws when I pop out the battery back cover. Nice tips btw!

@selvaaditya250 3 года назад

My remote doesn’t send out infrared signals. Please help on what to do further!

@itekarts 2 года назад

Thank you! My Remote control works again! Tip of put of batteries for 1 minute. From Brazil!!!

@BeWrong666 2 года назад

My sony 4k tv suddenly cant change volume. Already tried the action menu then changing the speakers but it still persists. Also the pause buttons stopped working as well. Already updated the tv too

@rsosei 2 года назад

I've tried everything but still can't get the remote to work...first, it works fine when I turn the main switch off overnight, and 30mins into using the TV I will have a get closer to getting the remote to work but now not at all...I've even reset the tv and it's at the welcome screen and still can't get the remote to work pass the welcome screen. I had the main socket changed yesterday but the remote still not working...I really need your help.

@sayeedanaseer5193 2 года назад

Thanks bro the restart did the work

@princessivwurie Год назад

thank you! this video was very helpful

@SonyEuro Год назад

Hi, thank you for your feedback, feel free to reach if you have any enquiry, we'd love to help 😀^Omnia

@rdm4595 2 года назад

How do you do a factory reset of Sony tv if remote does not work? I can’t get to settings manually. Tried everything but remote will not work.

@chintandholakiya 2 года назад

I have x8500f tv and a newer remote control, once I connect tv with remote via bluetooth IR sensors stop working. Please help.

@redmurph1892 3 года назад

Any idea how to get the Sky Info button doing the same function on the Sony remote?

@torck1990 2 года назад

hi! i want to know how to type letters in the youtube search engine with the buttons on the remote control, i mean what i can use that is under the numbers. unfortunately I can't find a description of it. thank you Viktor

@SonyEuro 2 года назад

Hi Victor, you can move the remote cursor to the search engine on RU-vid and click on the middle button, a keyboard will appear on the screen and you can type the letters through it.^Omnia

@ericques9974 Год назад

Nice video, the only button that is working on my remote is the power button. Any solutions please ?

@SonyEuro Год назад

Hi Eric, we're sorry to hear that you're facing an issue with your remote control! Could you let us know the full TV model number so that we can better assist you? Also, could you check this link for a helpful troubleshooting steps: bit.ly/3TugS1a and let us know the outcome? ^Mennah

@tabzr 2 года назад

Remote check done all buttons working. Batteries replaced. Virtually new tv hardly used. Powered tv down etc as directed still no luck. How do you get into the tv settings without the remote SONY KDL-32WE613 Remote Control

@3am351 2 года назад

OH MY GOD THANK YOU SO MUCH FOR THIS HELP DUDE I LOVE IT SOO MUCH THANK YOUUUU

@SonyEuro 2 года назад

Hi BlaZe, you're most welcome. Feel free to get back to us anytime if needed, we're always here to help! 🥰^Mennah

@3am351 2 года назад

@@SonyEuro Yess tysm!!

@jcjc3914 3 года назад

Google media button doesn’t respond at all but all the other buttons work

@fatemahassabbagh9137 2 года назад

Thank you very much mine was fixed with the second option to leave the battery out for a minute.. thanx

@mariayuli4838 Год назад

thank you so much,,it worked 👍👍

@SonyEuro Год назад

Hi maria, we're glad to help! Feel free to reach out anytime, we're always around. ^Hanan

@StarkCentral Год назад

So I replace the batteries to no avail. Then when you said check for object blocking the sensor that did it. My son had his Nintendo Switch was on the way. Thanks Mate!

@jan_j27 3 года назад

OMG THANK YOU I THOUGHT I BROKE MY REMOTE BUT I JUST NEEDED TO ADJUST THE BATTERY POSITIONS--😭

@christinem3972 Год назад

THANKS you so much for the camera trick. Genius. THANK YOU!!!!! yeah yeah I know replace batteries but the camera trick proof that remote was working!!!!

@seniaputri8769 2 года назад

My remot not respon,, the buttons no respon but the battery got warm( only few minute got even warmer) .. How can i fix this?

@SonyEuro 2 года назад

Hi Senia, we're sorry to hear that your remote won't isn't responding at all. Can you provide us with your full TV model so we can assist you? Also, can you confirm if you've tried the steps showing in the video? ^Sawy

@Sey357 3 года назад

WOW 👑 SONY GOD FOREVER#1 ✌️ 👑

@mohammedpatel5317 2 года назад

Only the power button works on and off but none of the other buttons are responding? Any idea?? Have tried everything in your video. Thanks

@SonyEuro 2 года назад

Hi Mohammed, we're sorry to hear that you're facing an issue with your remote control! Could you provide us with the TV model number? Also, does the IR receiver on the TV blink when you press any button on the remote control? Have you also tried to unplug the TV from the mains with anything connected to it? Then plug it back after two minutes with no external devices and test the performance again. ^Mennah

@drdeepa5638 3 года назад

My switch on and off button is not working... What should I do.. Any suggestions?

@philipquainoo717 2 года назад

I checked the remote button with smartphone and all buttons are working, but the power button cannot either on-off the TV, all other keys are working and I have to re-pair the remote to the TV if I on the it with the button at the back, please help

@naimafavourites 2 года назад

My Sony bravia remote is not working on TV apps. Cannot open settings or any other app.even the help option is not opening. Any solution?

@S.Mahesh999 3 года назад

I LOVE SONY PRODUCTS AND I AM USING SONY XPERIA L2 MOBILE

@ambershafiq3796 2 года назад

It's work thank you

@noelfernandes5954 2 года назад

Rebooting the TV helped reset some of the non functional buttons on the remote. Thank you.

@SonyEuro 2 года назад

Hi Noel, that's great! If you ever need anything else, we're always around! ^Elshahat

@elbuenrefine-rolandoherrer82 2 года назад

Are Sony Bravia Remotes "universal" for Sony Bravia? if so, how do i get to pair the remote with a Sony Bravia Tv from a different model? Thank you in advance.

@jamesn9221 2 года назад

I’d love to know this also. I was given a newer remote but the voice setting hasn’t worked from day one

@oyabun2931 Год назад

Push the Volume down button and hold it. After that, push the MIC-button and the LED on the remote will start to light up several times. That means the remote is pairing with Your tv. That works on mine Sony XF9005.

@rahulamiable61 4 месяца назад

The pointer on TV moving randomly and automatically- to the extreme ends- how to correct this - have changed batteries though.

@stephen5009 2 года назад

Thanks !!!

@stevefirsake899 Год назад

My TV shows that remote is responsive when I press some buttons but it does nothing e.g. for the Home button, Action Menu etc - Batteries are ok, I've tried the steps mentioned except Factory reset

@jamesjelly69 2 месяца назад

I bought a sony bravia kdl-55w800c from a neighbor but they lost the remote, I bought my own RMT-TX100U and it isn’t working, it appears as if it was factory reset and I am on a welcome menu prompting me to choose a language and I can’t select anything with the on board controls only change volume or turn the tv off. Is there anything I can do? The remote works fine and I’ve done everything in the video

@SonyEuro 2 месяца назад

Hi James, we're sorry to learn that your TV isn't responding to your remote control, and we'd like to assist. Please, provide us with the full model of your TV as shown on the label on the back to be able to properly assist. Also, please tell us the outcome of the IR test of the remote control. ^Mazen

@ZZofc Год назад

Thx omg you saved my tv!!!!!🎉🎉

@SonyEuro Год назад

Hi, we're happy to hear that we could help. Feel free to reach us if you have any query, we'd love to help^Omnia

@pacopao9 3 года назад

4:05 (and 1:45) when you need to update the software on your TV without a remote control please

@mrluis164 3 года назад

Download the remote app on your phone

@shamafirdous235 Год назад

Thank u so much I was try from past 2 hrs but didn't connect . After seeing this I was easily able to connect the Bluetooth again

@SonyEuro Год назад

Hi Shama, that's brilliant! Please don't hesitate to contact us any time needed, we're always around! ^Hanan

@kax2137 3 года назад

we have problems theath the sound is going automatecly down and its not whit the remote

@anshu-ve1kr 3 года назад

Best video

@jarno2427 3 года назад

Me tv rip suddenly replaced battery no damage remote , no respons from tv suddenly no response and off

@Sweda9785 3 года назад

How do u open action menu on the remote with no action menu

@RealMadrid10561 3 года назад

Download Android TV app on your smartphone, if the TV is connected to the WiFi you can operate with it.

@niveditabhol8168 3 года назад

Thanks

@arvindpadhiar3544 5 месяцев назад

Hi I have smart tv and it has same remote control what you have in this video, I have issue with volume it goes very high and very low, it is not steady why? thanks

@SonyEuro 5 месяцев назад

Hi, we're sorry to learn that you're experiencing an issue with the remote control. Could you provide us with the model number of your TV and more details so that we can help? Do you have an external sound system? Does the issue happen on all sources? When did it start? Also, did you try all the steps above? ^Hanan

@vasan7850 3 года назад

I have x90h. Does the remote has a light indicator? I felt like something blinking at top left corner

@AmerGaladari 2 года назад

do u have issues with ur tv ? sometime it doesnt turn on? i have x90h sometimes it freezes it doesn’t turn on

@vasan7850 2 года назад

@@AmerGaladari so far no problem

@craighendry2692 Год назад

So what if you're getting a signal via infrared on your camera and have fresh batteries? Missed a step there.

@josephkilat8055 3 года назад

Sony RMF-TX500P battery draining, please help me

@ujjwalsaha8502 3 года назад

I had same issue on my tx310p remote its only last for 3 day for new battery

@sonusancti 10 месяцев назад

I tried everything you said, no luck. I have a sinking feeling the android OS was hacked and rendered it inoperable from the remote. I have ordered a new remote to confirm my theory. I really hope it works using a new remote. Otherwise, I reckon it will require this Bravia KD65-X8007H have a hardware reset button somewhere or a service USB port to do a complete reformat by a technician which is quite expensive.

@SonyEuro 10 месяцев назад

Hey Bobby, the model number you posted doesn't seem correct, could you double-check it again? Also, what is the exact issue? Could you explain in details so that we can help? ^Hanan

@sonusancti 10 месяцев назад

@@SonyEuro Hi again. I have good news. Turns out there's a way to reset the remote! You press two buttons. First you hold down the minus volume button then hold down the mic button for 3 seconds and an orange light will appear on the upper left corner of the remote. It's back to normal! I'm in SE Asia btw.

@nasoskontolatis8239 6 месяцев назад

I have all software last versions But i don't have the game menu My controller doesn't have menu button or 123 button. I press the Home button and goes to app menu etc My ps5 is to Hdmi 4 earc, picture mode ( game mode) Any suggestions?

@user-mf5rm7je9j Год назад

thanks share this video

@mikewiilliamswilliams6230 Год назад

I can’t get my remote to work with the Directv satellite box. But I have the same remote in my living room and it work but not in my bedroom?

@SonyEuro Год назад

Hi Mike, thank you for reaching out! Can you let us know the full model of the devices you're using? Also, does the issue happen only when you're trying to control external devices? Or, does it happen on the internal content of the TV as well? ^Sawy

@JakubAdamus 2 года назад

My Sony tv has no obstacles in front, the remote is indeed sending signals (I’ve checked with camera), but the only button that works is the voice command which is going through Bluetooth. Seems like the receiver in TV doesn’t work but I don’t know where it is located sony 55xf9005 I changed new batteries. Tried everything. ☹️.

@martinojeda6990 2 года назад

I have the same issue, did you fix it?

@Mrlankyshankss 2 года назад

exact problem here

@oyabun2931 Год назад

same problem and same tv here.

@shivanandad5345 3 года назад

I have one problem with my sony remote That is battery drain within 15 days. . I use Duracell AAA batteries. But it's drain within 15 days. What is the solution please

@gilbertinteriano1219 2 года назад

hello, did you solve it? I have the same problem

@sairishik229 2 года назад

WTF!!! This is damn crazy Awesome , appreciate u guys Just removed and inserted back batteries and then its working damn fine great

@sabbyahmed7977 2 года назад

My keyboard doesn't come up. Please help

@coronelfamilysacanada7751 2 года назад

type keyboard option not showing

@mashrurshakhawat4063 10 месяцев назад

My remote is cosmetically perfectly fine . Used a new battery but isn't still working. Not seeing any light beam using the camera. No idea what is the problem. Any help?

@SonyEuro 10 месяцев назад

Hey Mashrur, we're sorry to learn that your remote isn't working. In case you already tried the steps on the video above and the issue remains, it means that you need a new remote. If you're based in the UK, please contact us using the details here: bit.ly/2NwYLXL, if not, please contact your local support directly: bit.ly/2WHVzOt. ^Hanan

@sawraj12345 2 года назад

I have sony oled tv and it’s not turning on. Everytime I turn it on, it just shows few green lines closer to the right side of the screen. Is there any solution for this?

@SonyEuro 2 года назад

Hi Sawraj, we're sorry to hear this. What's the model number of your TV? In the meanwhile could you try unplugging the TV from the mains for two minutes while disconnecting an external devices as an attempt to resolve the issue? ^Hanan

@jeromeprin5668 2 месяца назад

hi! I have a bravia TV remote like you, it's used to work with my android box connected to my TV in HDMI, I've updated the firmware of my android box and now it' s not working anymore, what is the needed component apk or Parameter to make it work on android 12?(my box was also in android 12 before) I've tried to pair it in bluetooth) but it doesn't work, any clue?

@SonyEuro 2 месяца назад

Hi, we're sorry to learn that your TV remote won't work with your Android TV box, and we'd like to assist. Please, provide us with the model of your TV. ^Mazen

@jeromeprin5668 Месяц назад

@@SonyEuro Helllo Did you understand me please? If I put back the old firmware on my android box, it's work again, SOOOO, It's no related to the Sony TV but the android box, but SONY should just "indicate" me was is the component in android 12 that make the remote of my TV SOny bravia KD-55XE8596 work, that's ALL. The pb I DO have with my SONY is that your firmware on TV doesn't SUPPORT almost any gamepads I have!! Not EVEN Dualshok4 and many other gamepad, What a SHAME, it's your OWN BRAND!! Please give me the answer and make any android or device like OTG keyboard/ OTG Gamepad/OTG USB KEY work on your androidTVS OS!!! (example, a usb formatted with NTFS or superior to 2GB doesn't even work but it should, there are now WAYS in android!!) Don't you anticipate ANYTHING at SONY?

@SonyEuro Месяц назад

Hi Jerome, if you want to control your TV box with the TV remote control, you can enable the Bravia sync feature on the TV as long as the box is connected through HDMI, you can find more info here: cutt.ly/7eu5RRFj . We'd also like to highlight that we can't guarantee the functionality or the compatibility of any 3rd party device with our products.^Omnia

@sampusamyu6034 Год назад

@melihhepdokuyucu5222 2 года назад

really thank you very much for everything

@mildredjones9666 6 месяцев назад

My remote set after a while cutting off. What need do fic

@SonyEuro 6 месяцев назад

Hi Mildred, we're sorry to hear this. Could you provide us with the model number of your TV and more details about the issue so that we can help? ^Hanan

@monialbasri1271 4 месяца назад

Actually when i try to contact my tv to the wifi network the keyboard that i need to enter the password doesn’t show on the tv screen 😢 and i couldn’t connect it to the network please help

@Prophyte 3 года назад

Hi my remote (RMF-TX310E) has stop working suddenly. the only feature that works is the voice control. Any advice on how to solve it? Many Thanks,

@darkghostrider2014 3 года назад

Pls try restarting the tv

@bhaskarreddypathakuntlac1570 2 года назад

Same problem

@myselfexplored 2 года назад

I have the same issue on my second RMF-TX310E (first one had the same issue), Voice Control works, IR can be seen from the remote but the buttons don't work... I will now need a 3rd remote, maybe there is a known issue with the RMF-TX310E?

@jldm 2 месяца назад

Good afternoon. My control works on any other Sony TV but not on my XBR-55X800E. Could you help me?

@SonyEuro 2 месяца назад

Hi, we're sorry to learn about your issue. Please, contact Sony support in the country of origin of your TV to be able to get the proper assistance, as your TV isn't being sold for the European market. ^Mazen

@jldm 2 месяца назад

@@SonyEuro I tried to do it but they ask me for a country code and an area code which I don't know what they refer to, that's why I asked for help here

@firethier Год назад

how can i get capital letters on the remote if i dont have capital letter button on the TV?

@neerajbagde8205 3 года назад

Only power button of remote control is working but other buttons not working...

@a.d.i.1810 2 года назад

Hey man My TV refuses to catch the power button signal I did the infrared check using phone camera, and my power button works All my other buttons are working, but power button refuses to work. Please help.

@SonyEuro 2 года назад

Hi, we're sorry to hear that your TV isn't responding to the remote control power button. Can you let us know the full model of your TV, and the current software version installed on it so we can help you with this one? In the meantime, feel free to check these links: bit.ly/3FlLaM7 & bit.ly/3PVGMcD & bit.ly/3fdUyXm & bit.ly/3ng8XqA. ^Sawy

@harshithy1765 3 года назад

Thank you for the video

@leahnkatha5094 Год назад

Hi, I’ve tried everything as guided but remote is still not working😢Model X80j. When I remove the batteries and unplug the tv the remote works for about 3 sec then stops.

@SonyEuro Год назад

Hi Leah, we're sorry to hear that! Hi Leah, sorry to hear that! Feel free to contact us directly using this link: bit.ly/3xPUapp to provide us with the full TV model, serial number and VAT invoice so that we can check the warranty status for you and proceed with the necessary service. ^Mennah

@lairathod17 3 года назад

Thank u 🤣🤣🤟🏻

@anjansarkar8765 9 месяцев назад

Button for changeing apps

@skygord 2 года назад

TV doesn't respond to remote (but remote works on another TV), so I guess it's the TV's IR receiver. I used a bluetooth remote to control TV and was told by support to do a factory reset. Now I'm at the 1st stage of new TV setup (select language), but the bluetooth remote can't connect (as the TV isn't setup yet), the TV remote still doesn't work and I cannot do ANYTHING!

@janmichaeldy7595 2 года назад

We have the same problem. Anyone here can help on our issues? I used a universal remote app using an adroid phone and was able to factory reset the Sony TV, unfortunately, there's no way I can navigate the controls now on the TV because the universal remote app on my adroid phone is already disconnected and the Sony remote is not working too. Please help, my children are mad at me because I broke the android TV.

@justwatch4522 2 года назад

You found any idea

@skygord 2 года назад

@@justwatch4522 Needed to change the IR receiver on the TV.

@dynamite2816 Год назад

how to use Bluetooth remote

@gotikkk Год назад

I have the same problem, how you fixed It ??? Please help me !!

@jbxyzmnp8444 Год назад

Solved my problem in one go just remove the battery is outside and kept for one minute and the remote control started working

@blak3brutus229 Год назад

Why is my light not showing and only channel changing button works? None others do?

@SonyEuro Год назад

Hi Blak3, could you elaborate more about the issue you're experiencing with the remote control? Which light are you referring to? And which buttons exactly have stopped working? Also, feel free to provide us with the TV model number so we can better assist. ^Mennah

@lam00978 9 месяцев назад

0:20 this TV looks Nice✨✨

@BossChronicles 3 года назад

I can't access my cable box

@kidberry Год назад

The Camara trick is nice. My home key works but the TV doesn’t go to the Home Screen

@SonyEuro Год назад

Hi Xiaole, we're sorry to hear that! Could you provide us with the full TV model number so we can help? Also, could you elaborate more what happens exactly when pressing the Home button? ^Mennah

@kidberry Год назад

@@SonyEuro Thank you for your reply and attention! First of all, the software is updated automatically (no newer version available). The TV model is sony bravia 2015 kd49x8309c. Second, the remote "home" key works, since when I press the key I see the light through the mobile camara and also the TV indicator reacts (the white light under the Sony name). The batteries are also fine. The problem is: When i turn on the TV, the default screen is always HDMI 2/ MHL (dont know why). In the past, I pressed home key, the screen went to the home screen. Then it had been a while the TV reacted with delays like a couple of seconds to switch the screen to home. From yesterday on, it just never goes to the home screen anymore. I am now using "discover" key to find youtube and other apps at the moment... Today the problem remains. Yesterday I also tried unplugged the TV for > 2min which didnt solve the problem. I tried several times. I also tried to ask for help by "remote help" on TV, but it didnt work. I'd really appreciate that you would help! Thank you!

@SonyEuro Год назад

Hi Xiaole, thank you for your reply! Could you try to disconnect all the external devices from the TV and test with out them? If the issue remains, try the steps here and test again: bit.ly/3J9011b ^Omnia

@RB1989MEDIA Год назад

My home and back buttons get stock resulting in double presses. Seems like they get pinched under the plastic surrounding these specific buttons and they don't get back "up" again. 😕🤔

@SonyEuro Год назад

Hi, we're sorry to hear that your remote buttons are stuck and won't come back up. Can you let us know the full model of your TV to provide with the correct part number for the remote control to buy it. ^Sawy

@RB1989MEDIA Год назад

@@SonyEuro Really appreciate that you took your time to respond. Our tv modelnumber is: KD85XH8096BAEP.

@SonyEuro Год назад

Hi, the part number for the remote is: RMF-TX500E. You can check with our online part supplier on where you can buy it from: www.eetgroup.com/en-gb/. And you can always check online with the part number, or with a local dealer. ^Sawy

@RB1989MEDIA Год назад

@@SonyEuro Thank you! 😀

@SonyEuro Год назад

Hi, we're glad to help! Feel free to reach out again anytime if needed, we'll always be there for you 😇. ^Sawy

@navinkumar6873 2 года назад

I have problem Volume decreasing automatically

@Krokodily4 3 месяца назад

Пульт полностю отказался работать. Ничего не помогло, хотя телевизору только 2 года. Менять пульт?

@lindastracks Год назад

How do I and can I reduce the size of the screen from full screen.

@SonyEuro Год назад

Hi, could you let us know your TV model number so that we can better assist you? ^Mennah

@lindastracks Год назад

Sony 55x80K Smart Google. I prefer a smaller screen size than full screen. Full screen is good for the grand kids but not foe me😵‍💫. Await your reply. Thank you 🙏🏼

@SonyEuro Год назад

Hi, you can access the aspect ratio through the settings by pressing the HOME button on the remote control, select settings, from the settings screen, select display, Select Screen and you can select your desired picture size. ^Elshahat

@olir.a.5043 3 года назад

how about my remote. only the right button and the mic works. the rest doesn't.

@imogenjade Месяц назад

What if the beam of light is faint? Does that mean I need to buy a new remote?

@SonyEuro Месяц назад

Hey, yes, this probably mean you have to change the batteries to brand-new ones.^Maryam

@tamilahey1751 Год назад

My HOME button and HELP button on the SONY remote will not work.....will a factory reset cure the problem???

@SonyEuro Год назад

Hi Tami, we're sorry to hear that! I'm assuming you've already followed the troubleshooting steps explained in the video above, right? If so, could you provide us with your TV model number so we can advise accordingly? Also, have you tried unplugging the TV with anything connected? Then reconnect it after two minutes with no external devices connected and test the performance again. ^Mennah

@user-uw5ib7bk7f 7 месяцев назад

My remote buttons are working but when to enter the text or search button the keyboard is not coming and not showing anything kindly help me regarding that

@SonyEuro 7 месяцев назад

Hi there, we're sorry to hear that! Could you confirm the full model of your TV to be able to help?^Omnia