SONY WH1000XM4 Battery Troubleshooting & Repair - No Power, Won't Charge & Short Battery Life Fix

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Here is a short walkthrough on how to troubleshoot and fix common battery issues with Sony WH-1000XM4 Headphones. This includes the battery not charging, headphones not powering on or a decrease in battery life.
Here is a link to the replacement battery on eBay: www.ebay.com/itm/384345838538...
Thanks so much for watching! If this helped you at all please like the video and consider subscribing, as that helps the video reach more viewers who need to fix their headphones :)

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1 июн 2024

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Комментарии : 455

@alexporter5205 7 месяцев назад

Great video. Followed all the different steps, then finally replaced the battery and still not charging. I got the double blinking red at first and took the battery out again. Now getting no red light at all. A lot of problems with these very expensive headphones!

@MrAmandaAmaral Месяц назад

Same for me, i replace the battery, got the red light fist and then, after 10 minutes no red light :(

@estherkeba9621 Месяц назад

Change the system charger

@bradleybrock7477 Месяц назад

Same

@countryboy8643 Год назад

300 plus dollars to be having these problems with these headphones smh😒

@jevondaperkins4131 Месяц назад

And I have a warranty and asurion is not trying to replace these headphones! I’ve sent them back three times for the same battery issue.

@badhamster1509 7 месяцев назад

You sir are a genius. Replaced the battery and works a treat. I wouldn't of had the courage in replacing the battery until I saw your video. Excellent walk through. A million thanks. 👍

@stephenmboroto8327 Год назад

This video is a life saver, just fixed mine following the steps and it is now charging.

@StairChicken Год назад

Just wanted to say this video is still helping folks, thanks so much!

@LAinAustralia 10 месяцев назад

Thank you for helping me. I just did a whole airline flight without using my new headphones because I didn’t know how to turn the power on! The flight home should be much better. All the best. 🙋🏼‍♀️🇦🇺

@EizelR Год назад

Your video saved my hide. This fixed my headset and I can’t thank you enough.

@ritvikpandey6878 10 месяцев назад

Absolutely wonderful man, saved my headphones. Thanks a lot and it's 2023!

@leahbrieva5788 Год назад

hi, thanks so much for the video! i tried disconnecting and reconnecting the battery, sadly it didn't work. i have a suspicion it might be the charging port? (not sure if the whole port is loose or broken or if maybe the pins are damaged?) wondering if you know how to fix this/if its fixable without sending them for repair.. thank u!

@Entr0picWh0re 2 года назад

Your video did wonders. Thank you so much ! I am autistic and these are my life. I already had to change them 3 times because of audio quality issues using the full 3 years warranty I bought with them. Still it cost me 50 euros each time.

@je11yb3an 10 месяцев назад

OMG :’) literally me fucking too i’m so happy you were able to fix them! mine haven’t worked properly for months now and i basically have to jumpstart them😭 (just realized i most likely have to replace the battery if i’m literally jumpstarting it every.single.time.🤦🏻‍♀️), I’ve been extremely deterred from going out , transiting, going on walks, practically most outside activities, and coupled with how un-fun house duties are now that i can’t be immersed in music and be in my own little bubble life fucking blows, i want my peace back lol

@finnthechosenone4268 5 месяцев назад

Whoever invented these should be crowned lord of all autism

@joeferrer35 9 месяцев назад

Saved my life. Unplugged the battery pack and it started to charge again!!!!!! Thank you

@woodjohnn Год назад

Wow, for expensive headphones alooot of people have problems with it!!

@nevergiveoutyouractualname3160 2 года назад

Thank you! Great technical video! I lost one of the 4 silver screws, but found it in the carpet, barely, by turning off all the lights and angling a flashlight beam.

@jontriestofixthings3718 2 года назад

Whew! It is easy to lose those screws! I usually find them a few days later by painfully stepping on them ;)

@laurencefield3854 Год назад

Thanks, removing the battery worked for me. I had bought a new Sony MX4 online and it stopped charging 3 months later. Sony SG wouldn't repair it under warranty as I didn't buy it in SG so had to pay $275 to repair it. It then broke again 6 months later and this RU-vid fixed it. Thanks again. I dont think I will buy Sony again.

@INFLIP Год назад

Thank you so much step 3 worked for me I hope everyone will find your channel

@pierceinterests Год назад

Just mailed mine in for repairs...😭 wish I saw this earlier...great video!

@tombowen552 2 месяца назад

Brilliant, Thank you, just by opening it up under your instructions I found the lower connector dislodged due to impact. All good now

@Akanbi24 4 месяца назад

in case of charging problem, try turning the headphones on before plugging in the charger. If the battery is totally dead, plug in the charger while holding the power button. These have always worked for me, I'm not certain if they would work for everyone.

@seppgullemo2617 Год назад

Awesome! Unplugging the battery did the trick. Saved my day!

@PrinceNeverLazy Год назад

Still working after that?

@emoryparish3083 Год назад

Thanks so much ...I was going to throw away headphones..Thanks to you I replaced battery and now they work !!!! THANKS AGAIN

@dinartd Год назад

Thank you for showing how to disassemble. I was having a clicking sound when the ANC was on, but just removing the earcup and cleaning inside solved it.

@Emearalda 11 месяцев назад

My WXM5s stopped charging and I couldn't find any tutorials for that model. However, they are similar enough that I was able to use this video to troubleshoot the 5s. The linked ebay store has parts for the 5s as well and I was able to replace both the battery and charging motherboard on my own once this video taught me how to take them apart without hurting anything. Thank you for the video! It was a real life saver!

@Ace_Ace13 Месяц назад

i forgot to charge my xm5’s last nighta dn the battery drained now it wont charge :)

@walterbishop3668 Год назад

Thank you for the well structured and calm video.

@shakejones 2 года назад

Cheers mate, just ordered a replacement battery using your link 🙏🏻

@Docile81 Год назад

Had powering up issue, re-seating the battery cable fix the problem. Thank you!

@reni711 Год назад

Used step 2 to fix my XM2's! Still going strong after 7+ years haha thanks!

@jexica71 3 месяца назад

Thank you so much! I followed your steps and my headphones work again!

@nirajshrestha1977 4 месяца назад

Oh my god.... Oh my God you saved my headphone.... My head phone was not turning on since 2 months and i was thinking to throw it away... But your step 1 worked... Lots lots lots of thanks...

@reallyryan_ Год назад

WOW Sony have made it surprisingly easy to replace the battery i'm already considering replacing the battery but not for my xm4's but my aging xm3's

@concetta7 9 месяцев назад

Thanks for this clear and concise video , I’m happy to see some folks got there’s up and running again, I’m at my 2nd battery change and it looked like it was charging, 60% at first , down to 10% after a day, now red led goes dark every 7 seconds or so. I did change the right side board as well as I had noticed a crack. Hoping you’ll have a cure for this!

@WA5ON1 5 месяцев назад

Hi, i have the exact same issue as you, suddenly the headphones wont charge, the red light just goes away after 20 sec or so, have you solved this issue? do i have to replace the battery?

@bambashify 11 месяцев назад

i usually watch plenty of videos and never like and subscribe to them but your video was big help and saved me from spending a couple hundred on a replacement that i gotta like and subscribe lol

@BoutiqueLaTrice 2 года назад

Thanks! I was upset about this! You fixed my phone in 43 seconds.

@jontriestofixthings3718 2 года назад

That's fantastic! I'm so glad I could help! You are my very first super thanks so a huge thanks to YOU too :)

@chiguy9328 Год назад

I appreciate this video. It was very effective. A simple reset got them charging again..

@CarlMills-cn7kx 2 месяца назад

Thanks for the fix, disconnecting the battery did the trick in the end

@martynvarley582 2 года назад

Thanks for that video the disconnecting the battery worked for me even though it's a different pair of Sony headphones it's like the wh-900 something

@niyo77 20 дней назад

What worked for me. Follow his instructions but after disconnecting the battery do this next step. Hold down the power button for 10 seconds to discharge any residual power in any capacitors. Then reassemble and charge. It worked for me. I did his step but it didn’t work, then I remembered this trick about discharging capacitors by holding the power button down on electronic devices to erase any stored memory. Try it out it might work. Good luck!

@CodyHeim Год назад

This fixed my set that wouldn't charge. Thanks!

@donmurray9478 2 дня назад

The Factory reset worked for me! Thanks, you rock!

@abdulhameedalkiyomi3466 Год назад

I can’t thank you enough Really appreciate your support Now it’s works fine with me

@chowner Год назад

Thank you so much. My charging light never went out. Did the rest and it goes out when full now!

@danpickering7976 4 месяца назад

Thank you for fixing my headphones! 🎧

@mikaylax86 Год назад

Hi there Jon, I tried all fixes, even ordered your battery replacement and completed a replace. Still nothing on the headphones. Any suggestions for what to do next? Thanks!

@walkingwithneo Год назад

Thanks a lot. Your video saved a lot time and money for me . Just simple factory reset able to to solve my headphone issue

@Dinatscho 9 месяцев назад

Such a great demonstration! Thank you so much!

@manuvlad Год назад

Great video. How about the high pitch noise when you activate ANC? Do you have any idea how to fix it? Thanks.

@SomoneYouKnow21 2 дня назад

I cannot thank you enough. You are so more helpful than sony itself and I'm really hopeful this will work. I am so grateful for you thankyouthankyouthankyouthankyouthankyou!!!!

@ryank6557 8 месяцев назад

The reset did the trick for me, thank you so much

@hirohemrajh7763 Год назад

Thank you for a great video! Any tips on a corroded USB C port. Think that's what's causing the interrupted charging?

@denniswiden8909 Год назад

Wow great video. Very different compared to other where they rush it and sometimes forget to mention a step, but in yours it's calm, slow and very detailed 🔥🔥🔥🔥. Question, can you use a flat screwdriver instead of a prying tool? And is it ok to use a pair of tweezers when reconnecting the cables?

@zaqueattaq Год назад

I just used a flat screw instead of a prying tool, i broke one clip but i think it should be fine and i wouldn't worry. Just be very slow with it. My headphones aren't working so i think i need a new battery

@sel2c 8 месяцев назад

The reset saved me for a headphone ch520, thanks

@Amit-jz1co 10 месяцев назад

Thanks! Disconnecting the battery worked for me.

@CaptainVivekSingh Год назад

Thanks for the video. The first step worked for me.

@ssmit07 Год назад

i bought mine XM4 a month ago. Recently, with a few ambient sound optimization, i feel like the intensity of ANC has reduced. reduced to the point that i can hear people talking, clock ticking, neighbors barking. Is this normal? Is there any fix to this? Will the reset to the headphone fix the issue? I would love for you to reply on this matter.

@random3237 Месяц назад

Factory reset worked for now! Thanks

@alphonsekingori5969 3 месяца назад

The second fix worked for me Thanks a lot.

@ManishKumar-iq1vh 10 месяцев назад

Thank you so much, I just had to reset and it started charging :)

@KyleMalone Год назад

Perfect video. Thank you!

@mikaelwahlen7135 10 месяцев назад

Thanks! VERY well made pedagogical video!

@catherinestralovich5571 8 месяцев назад

So does a new battery come with the yellow heat sensor ribbon? If not do you take original off old one and put it on new one?

@user-dh9sj6us1f 2 месяца назад

Disconnecting the battery worked for me .. thank you sm!

@GucciestCuzOutThere 8 месяцев назад

Appreciate the fix!

@deblynne9440 2 месяца назад

Thank you, the first fix worked!

@user-bz7ip9in6w Год назад

Installed new OEM battery with the help of your video and it initially worked but once it needed recharging it will not recharge along with red charging light not on. I've tried all the various reset options and also tried disconnecting battery but no luck. Any suggestions or possibly need new charging circuit board? Thanks

@youssefbentaleb7412 11 месяцев назад

I spent a whole week trying to find a fix. This helped!! Thank you!!

@TimurSulutdinov 2 года назад

Thanks man! Your valuable advise really help.

@jontriestofixthings3718 2 года назад

Glad to hear it!

@AlexTampa-zn9xo Год назад

This worked right away. Thanks !

@beast-ly5hp Год назад

Thanks for doing this I could not figure out how to fix them and it fix them so thanks

@roberttilly- Год назад

Was very handful! Thank you!

@toddwillis2622 Год назад

Jon, thank you for your help my Sony headphones have had charging issues now no power present is there somewhere to send these as they were a gift and also out of warranty

@miaha6932 2 месяца назад

it worked! Thank you so much!

@nitishbharti4729 9 месяцев назад

Thank you, now I’m relieved!!

@BigT13267 4 месяца назад

I LOVE YOU MAN. Totally worked

@loverharu7351 Год назад

discharge battery tutorial help me problem stuck power at 30% , thank you a lot !

@wilsongonzalez9551 Год назад

Is replacement of headphones warranty sensitive? what's the time limit? Can they still replace after 3 or 4 years?

@rpeffers69 8 месяцев назад

Thanks Jon, unfortunately this hasn't fixed my issue, after replacing both the battery and the USB module I still can't get the headphones to charge. The headphones worked for about 10 minutes when the new battery had live in it, so I managed to go through the reset sequence but still no charge light. I am assuming that the problem lies within the main circuit board? Thanks in advance.

@akg1301 2 месяца назад

You are a life saver 💓💓

@sunnyblue1163 5 месяцев назад

I will try these suggestions. I hope it works out. Is the charging light supposed to be on the entire time it's plugged in until it's fully charged? Because mine will light up for a little bit and then go out.

@jankuram 2 месяца назад

Disconnecting battery helped. At least for now it charge. Anyway, I know replacing the battery is easy if it breaks again. Thanks for the video.

@vitonitti3616 4 месяца назад

Thank you for your help

@hosseinnabavi5403 9 месяцев назад

Many Thanks for your great video 📹 👍 😀

@prateekkhurana8796 2 месяца назад

Bro, THANK YOU SO MUCH!

@GrowthGuided Год назад

Thank you kindly for this video !

@mattware2545 Год назад

Hey! Great video and thanks for all of the helpful info. I replaced the battery and now the headphones will power on. However, they will not charge. I disassembled the entire right can check connections on from the USB C to the board, and everything looks good. Is the next step to replace USB C port?

@radiantbackgroundmusic421 Год назад

Did you figure it out with the usb c

@imnotme 8 месяцев назад

subbing coz this solved my problems

@user-hm2zs1yd5j 8 месяцев назад

Loved this, I am going to try this on the older version and will report back! :)

@rich_perezathlete 8 месяцев назад

how did it go?

@CT-lj1yj 5 месяцев назад

Wow, I thougt my headphone was broken. Step 1 thank you 😊

@edwatson8163 Год назад

Well, that's just saved me 300£ - happy days, thanks so much.

@grmaldi-gwyneth 11 месяцев назад

thank you so so much. mine work now.

@OscarRodriguez-ez2kb Год назад

Hi, thanks for the solution, just one question, I buy the pack of cables your are using and I like them so much, and I couldn't find them in my Amazon history, could you write me the link please

@rainrunerkillpopkill3424 Год назад

The third step worked thanks a lot

@subashp3226 11 месяцев назад

I applied both the soft and hard resets but its still not working. The headsets shows charging red light when plugged into the power but without power connected, there is no led night blinking or anything when I try to power up the headphones. I checked using headphone using the cables, and I guess some good part is the sound is coming. So, can you gauze what could be the issue? And, should I go with opening the headphones to look on your last steps here?

@bygiman123 5 дней назад

Hi, opened up and my battery is at 3.6 V after charging for a few hours. Do you think I should change the battery?

@mitchparod9663 Месяц назад

Jon, replaced battery and it still won't charge. Any recommendations for next thing to replace? I was using them as wireless headphones, then for a while they were my PS5 gaming headset, and now they won't charge...

@HumanConditionalist Месяц назад

You are my hero fr

@1Tafu 2 года назад

hey man awesome video. so when i plug my headset in the red charging light doesnt come on, so cant turn it on. the headset still works but only with aux cord plugged in. the shop recommended cleaning the charging connection area but i cant really get in there to clean it. any thoughts? also should I replace the battery, been out of use for quite some time

@jontriestofixthings3718 2 года назад

Have you tried disconnecting and reconnecting the battery? Sometimes that will do the trick. If that doesn't work I'd recommend either a new battery or a new charging port. It's kind of a toss up as to which one will fix the issue. Best wishes!

@logandaniel3742 Год назад

yep, mine is doing the same thing

@qasimsultan6913 10 месяцев назад

Hi, Very useful video. My WH1000XM3 won't power up. Tried all steps (resets) but no luck. Replaced battery, Let it fully charge but the handset is till not powering up. Any suggestions please, what can be wrong, what else can I try? Thanks