Story Time: Client Refused to Pay! + Peaches Acrylic Coffin Nails 

When I was first qualified as a nail technician, I was employed in a beauty salon. I once had a mother and two daughters who booked in. Nothing wrong during the service, one of the daughters wanted XL nails. She was only 16 and i warned her it might be too long especially for her short nails, it would be too drastic of a change. She insisted so I did them for her. All three were happy with their sets but they just completely ingored me when I talked to them to till to pay. They just walked out the door without paying. The kicker was the next morning they called the salon complaining the length was too long, they weren't happy with the set and wanted them soaked off. So my boss ended up forcing them to pay for both three sets and three soak off before I removed the nails.

Thief. That's what I call her. And she also could tell you have a kind heart, so that's why you felt that way...because she's good at being a Thief. wow. I'm sorry you had to experience that.

She took full advantage of you at that time. Honestly, I don't know how people can live with themselves that do that to people that provide them a service. It's shameful!

I had something similar happen, I made client stay and soak off her nails before letting her go without paying

In America, you try to leave without paying! We just clip off the nails and you can leave, don’t come back.😂🤟🏾

Oh she knew exactly what she was doing. She clearly waited for the 10 days then wanted them for free. I think you handled it really well considering how new you were at the time.

I’m not a tech, and did my moms nails for a while to get practice and help her grow her bitten nails out. It would take me a couple of hours and it was stressful for me, she criticized me, the time it was taking and would act tired. It stressed me out so much. I had to tell her I’m not doing nails anymore LOL. So now she has to pay someone to put up with her attitude.

I was at a salon once where a customer didn’t have enough money to pay. The tech said ok, we’ll remove them. Funny, their significant other showed up with the money 😂

That girl knew what she was doing. Totally Took advantage of you. It was not your fault. Ppl like that think they are so cleaver until their dirty deeds come back to them in one way or another. Your work & creativity is OUTSTANDING!

I have been a Cosmetologist for 23 years. During my first year of being in my salon, I had a woman book a hair appointment with me, and it was for a perm and a trim on extremely long hair. When I had completed the service, she absolutely loved her hair and continued to tell me so, many times. She said “ Thank you so much”, stood up, and walked out of my salon without paying. I was shocked to see that someone would actually do something so rude. I went to the door and said mam several times, but she ignored me, got into her car, and drove away! As if that wasn’t wrong enough, she actually had the nerve to call a few months later to book another appointment!! I politely told her that I would never book another appointment for her, because she left without paying. She had nothing to say in return, so we both hung up the phone and that was the last I heard from her. I had a lot of people telling me this woman was telling everyone how much she loved her hair and what wonderful work I had done on her hair. I told everyone who told me she said this, that she should have loved it since she walked out without paying, this making her service free. She should absolutely love it!! That was the only time I ever experienced something like that, and I hope to never have that kind of experience again! You go girl, you did the correct thing as well! God Bless Always 🙏🏻

The client is never right when they are doing a con to get things for free. Love your story and the nails are so cute.

I would've clipped the extensions off and told her to have a nice day❤

Wow, that lady sounds horrible! You’re better off not having her as a client. So sorry that happened to you! Nails look awesome!!

She was nail surfing and trying to get her treatment cheap or free....and by the way loved story time with Anastasia

Wow... my manicurist told me when she first started off she put a full set on a walk-in ($60) and at the end... they ran out the door without paying. I have seen that twice now at salons I visit. Yup... they are thieves. So she started having new walk-ins prepay for their service until they became clients. Also, I LOVE, LOVE, LOVE the peach design you did.

I don’t know if you’ve ever seen the movie A Bronx Tale, but one of the side characters borrows money from the main character and then avoids him all of the movie. When the main character finally has had enough and is gonna fight him, his mentor tells him that it’s basically a favor because the borrower will never bother the main character again and it’s like the main character paid to be rid of the borrower. I always look at situations like these in this way. You “paid” a set of nails to be rid of that stupid woman. 🤣

I did full set to a family member and she demanded a new fill every 2 weeks but never ever pay me a penny. Unfortunately some ppl think they deserve it!

She didn't learn a lesson. She found someone else to take advantage of. "The customer is always right" doesn't mean that literally, you have to understand the context too: it actually means "treat the customer as if they are always right." What an awful person though. I love that bright color just solid on the middle finger!

Loved Storytime with Anastasia!! That lady should be ashamed herself. You handled it with grace. Xx

You absolutely did the right thing in swallowing your pride and sending her on her way. She was apparently unstable and you have no way of predicting how the situation could have escalated and become much worse. BTW, love story time. More please!

There are scam artists and thieves everywhere, I bet you’re not the first tech she’s done that exact same thing to. She probably showed up late on purpose and has this routine with all the techs/hair stylists around.

Having been in the business for over 25 years yes you will get a few of these kinds of people. Although rare, if you get a feeling the first time don’t book a second. Use your gut on those people. You do beautiful work. I have always said if you know your good don’t degrade and talent by giving your service away by charging less because you are a good person or give them away. Nice work!

I love this peaches manicure. As to the woman who didn't pay - you dealt with her very professionally, she's probably made a habit of using this gambit on every new nail tech she could find, because she was no longer welcome at any of her previous nail tech salons . . . Everyone working in a service industry runs into people like this who know how to manipulate situations. It will all come back on her at some point. You did the right thing.

I don’t know about the laws where you live-but here, that’s called *”theft of services”* and it’s a felony! I guess “on the bright side,” she “paid you” with a valuable lesson on not being taken advantage of again.😔

It’s through stories like this I learn things not generally taught, and I also learn from reading your readers comments, as well as watching you work. Please do story time more often.

What a horrible woman, I think u handled her amazing 👏 plz continue the story's xx

That client was looking for a freebie. Unfortunately, there are people out there who do this on a regular basis. Wow! I absolutely LOVE this set!!

You did the right thing. Nobody needs that kind of negativity in their life. Good on you for handling it so professionally!

I work with people and you most definitely handled that situation 💯correctly

I would have let her know that the service she had received previously was not considered extensions (meaning the 10 day rule did not apply here) and therefore not guaranteed to stay for longer than the night she needed them for, AND they lasted longer than you had said they would which means no, the $10 would not be enough.

I’m surprised to hear you’re using Saviland acrylics as a professional and it makes me very happy to hear that because I’m always kind of sad that I can’t afford more expensive acrylic powder

I completely got hooked with the story. usually I skip ahead on nail designs so I can see the finished product but not with this one!

The way she didn’t show up and still acted so disrespectful towards you

Their are exceptions to that marketing rule because there are scammers in this world sadly

You handled yourself with much class in that situation. Although she was an outright thief and did not deserve your kindness. You put so much care into your work and it shows so I am not surpised the nails lasted longer than they were supposed to this peach set was beautiful absolutely flawless.

I love story times!!! 😁 the more drama, the better! 🤣

She wanted something for free. We had a manager at our restaurant that would make a customer leave if they behaved like that. He would try to accommodate, but if they acted like that he would take the food off thier table and ask them to leave. He had worked in this industry for decades. Sometimes there isn't anything you can do and it's simply the person.

Im a makeup artist and there was a time when one of my client refused to pay me after doing her makeup she kept making excuses and promised to pay me the next day. Next day she changed her number . Some people have no shame trying to look like something they’re not.

Well, I think you did the right way. You maintained your dignity in an impossible situation. Also, it’s best she did not become a regular customer because that type is always looking for something to get a discount or say you did something wrong or the show up late all the time. I’ve dealt with that myself and the first impulse is to just snatch their hand and cut off all the nails. But, then they’ll go around everywhere telling people how awful you are and ruin your reputation. It’s best to just get rid of them as fast as you can because who wants to be stuck with a client like that one. Peach is my favorite color. I love your nails. I would love to hear more story time. I bet you have a lot of funny and interesting 🧐 stories to tell.

Anastasia, you are a very nice person. If it were me, I would have taken her to court and warned every nail tech in the area about her. People need to respect those in the beauty industry because it's getting bigger and more inclusive everyday. Also, I LOVE your story times so much and would definitely like to see some more on your channel!

What a gorgeous set! I love the story you told, I think you handled the situation really well. Much better than what I would have done. I'm going to learn from this.

Yep, peaches definitely look like butts! And the nails are beautiful 💕

You did the right thing. Get rid of toxic people as quickly as possible. She may have ‘gotten away’ with stealing from you, but as you said, your personal energy is much more valuable and she would have sucked you dry and destroyed you (I had a work colleague who terrorised me daily for 6 months until I finally quit). Keep smiling and only allow genuine people in your life. Especially if you work out of your home! 💕

I’ve had a few clients who have done this Anastasia it’s so disruptive for a nail techs business, I now refuse clients anymore appointments especially when they repeat this selfish behaviour, you can’t help someone who comes with a plan to give you aggravation, customers like this are thoughtless & selfish nail techs can do without this negative energy it’s hard enough trying to build a business so dealing with people like this? I’m done with them, thank you for sharing your experience as hard as it is it teaches us something on how to stand up for ourselves & I bet no one treats you like this anymore? Your such a wonderful lady & awesome at your job I wish you every success because you deserve it dear, have a beautiful day & blessed week Anastasia I have huge respect for you👍🏽😊☕️🍰🧁🍩

Love peaches 🍑 totally my favourite fruit/flavour. And these nails are FABULOUS❣️ 😍😍

Love the story time it's good to hear what goes on with those crazy clients. But that lady took your kindness for weakness.. Great set of nails as always..

Hi Anastasia. I’m studying to become an esthetician in Italy; I’m about to finish the first year. I fortunately I hear stories of this kind and worst all the time in school. Thank you for sharing the stories because I need to learn how to deal with peculiar clients in the future.

I liked the nails very creative. And you handled the story well too- please continue.

The set is gorgeous! I loved the glass nail! And storytime was great. Your voice is so soothing 🥰

I love the clear ring finger! Such a pleasure watching you! I can’t believe that happened to you when you first started but I agree that you did the right thing. Let her go and informed her, in a nice way, she wasn’t allowed back. Seems like she wanted a free set from the get go. I don’t understand how ppl can think this was of acting is okay.

It's great to hear your story as someone looking to enter the industry -- it helps to know what to expect from some people. I love you work!

I agree, you definitely did the right thing to tell her no further appointments 🤗😎🙏🏽

She sounds like she was going to be trouble from the start! I enjoyed the story time. Also peaches is a slang term for butts too.

I did have a client who did not want to pay. She was like i forgot my wallet at home.i will send the money with my brother.she never payed . So i just decided never to do her nails again.

What an opportunist! 😤 You did the right thing. That past client isn’t worth your brain activity. I enjoy hearing your stories. I would enjoy hearing more! Positively gorgeous set! 😍

Good for your on the nail Thief👏🏽👏🏽. The nails look great. Thank you for sharing your knowledge and skills with us.

Great story! Thank you for sharing and I would love to hear more of them!😁I love your 3D art and all your nail videos.💅🏼😍

Love the storytime. I would like more of these kinds of styles 😍 It's interesting to hear your experience!! The nails look super cute too ❤️

Please do share story time videos...it truly helps other nail techs build their career with integrity and probably teach a client some professionalism in what we do...

You are an absolutely phenomenal nail artist. You designs are always so beautiful and your instructions are always so clear and professional. I love watching you create and learn so much from you.

I would love to see more videos like this and hear your experiences.

Well.. being a nail tech myself, I would remove the nail extensions from her and all the remaining material, immediately dismiss her and never book an appointment with her. She would never leave my place without paying, let along with a brand new set of nails. There are so many people like her though. Trying to be the smartass, refusing to pay and get away with it. I have never encountered such a person myself, but the teacher I had during my basic education, taught us how to deal with such clients. So I was prepared for everything. She also taught us, how to spot the red flags, when we encounter with a toxic client for the first time. As I said, I haven't had a client refusing to pay. However, I've had one (she came to me for the first time) that said that she's forgotten to make a withdrawal from the bank. She told me to wait for her, as she had her ATM card, so she would go and do the withdrawal after the appointment. Of course I went with her, pretending that I was going out anyways, so she wouldn't have to come back. And so we did. I wouldn't know if she was going to come back, so I think I did the right thing. But I would NEVER allow a stranger, come into my workplace, have their nails done and leave without paying. I would never accept a client who is running late and of course I would never be rolled over for absurd demands. If the client wants to have her nails done by me, she has to respect my work, my time, my boundaries and of course me as a human.

I think you handled the situation perfectly. You acted according to your character. I love the story time!

Damn! You are a very patient person! This person is clearly crazy!

They’re beautiful. Yes I enjoyed story time. You have a really relaxing voice 🤗

Gorgeous nails. Yes do more story time.

Beautiful color combinations 💕 You definitely were in the right with that client. Thank you for sharing 🥰🙏🏻

Gorgeous! Please share more stories🥰. As a Therapist, I’ve had no shows, non payment but nothing like y’all’s stories

please do more of these!❤️love ya!

Beautiful nails!! And yeah really enjoyed the story time

And yes! I’d love to hear more of your story times!!!

I called this client a garbage one. Good you are so professional to deal with her. I appreciate the way you throw her. To lost garbage client better than keepping her for and having stress. Keep up the good work Anastasia.

Story was good, I look forward to the next one xx

This set is so cute! I love every single nail. My mom would say ( about your problematic client) Whatever she owed you in payment is the price you paid to get rid of them and sometimes that is a great thing.

Oh I do love your "peachy" nail Anastasia and the colour's are so soft...I really love that clear nail as well...I'm really glad you told that woman not to come back again she was so rude...you don't need client's that are going to stress you out...I loved story time...thankyou for sharing xo 💜💅💜

I enjoy all of you're videos this one included, your story time I also enjoyed too it kept me watching as I wanted to hear how what was the conclusion lol . I am learning and hearing you're stories will give me tips on how to cope with clients as well as learning so much more from you're videos. Thank you x

Storytime was great, please continue I'd love to hear about your experiences. What an evil woman 😠. This set is gorgeous XXX

this was honestly really relaxing to watch and listen to you telling your story, keep up the great work!

I'm so sorry you had to go through that, that client took complete advantage of you. I've never been in that kind of situation before but staying calm like that and level headed is definitely hard. And those nails look absolutely amazing, They're so adorable! You're an amazing nail tech✨

Sorry that happened to you. Any profession that deals with the public can get crazy at times. Im glad that you're still a great teacher/tech and your experiences can help others. LOVE THE PEACH by the way! I don't use acrylic but I got into polygel recently and you (among a few others) are my fav nail channels.

Love watching your videos and love this set tyfs 🧡🤍

Love the story time and the nails are gorgeous as usual! You never fail to amaze me! I wish I was local to you so I could see you work in person! I bet you would be an amazing person to apprentice for! That's if you do apprenticeships. 😘❤❤ Sadly she probably went to the next nail tech and pulled the same bull! It's insane how many people in the world are like that! They go through life acting like they're owed things for just existing! They want the work and the product but dont want to pay for what they receive! She probably gets a lot of meals for free by carrying a dirty bandaid in her purse! Then she places it in the food and claims it was found there! In other words shes a scammer/con artist or just a straight thief!

I'm sorry that you had a client like that ❤️ Fortunately I've never had a client that refused to pay and I don't know what I would do if that happened. You were the bigger and wiser person and I think you were a pro ❤️ Normally I make sure to have written proof that I did inform them about possible issues when I accept new clients. That is ofcourse only if they request something that will not last for long 😊

Client is NOT always right Anastasia! What she did was very wrong and you handled it with so much class! You are amazingly talented and i am so glad you have a youtube! 💜💗💜💗

Yes story time is awesome! I had the same thing happen to me. Client would break one nail at a time and I think I ended up fixing all 10. 😞

The nails are pretty....I like story time sometimes it can be teaching moments for us😄

She sat there the whole time.. Knowing that she was going to not pay.. smh.. U r far to kind Sis❤️🙏🏾🦋

I love the way you toldtold story a andd jumped right back I. With describing what your doing! 💖💖 YES MORE STORYTELLING

They’re beautiful 🥺🥺 I aspire to create nails like this. I’m an enthusiast looking to get my certification but I have sooo much to learn!

Yes.keep the stories going

Wow! That is crazy!!!! What a person to take advantage of an artist!!!!

Awesome set and awesome storytime! I probably would hv cut them off n lost my mind but u are calm n collected. Thanks for sharing ur story

You said that you would act differently at this stage in your career. How would you handle the situation now?

Shame on her!! That was just extra experience for you, so its only one good thing of it.

storytime is fantastic! I'm sure you have many many stories to tell and surely I'm not only speaking for myself when I say: let's hear them!

They turned out gorgeous! Yes more story time please!

When you're almost finished and before you do the last application you should charge them

The peach set looks amazing! I love the story time, but I don’t like that someone stole a service from you. Smh

I'm sorry that happened to you. You have a beautiful energy!

I'm not a nail technician, but I've seen people that don't want to pay for service they want something for nothing. They are low class! You did the right thing.