Story Time: Weird Review From Client | Hard gel Nail Fill & Holiday Design 

Sometimes I think it is worth having a 'little black book" and if she wanted her nails done again......well its amazing just how busy you can be.

I will say from experience that the "worst customers/clients" tend to be the discount or free-bee ones. All discount and free-bee customers see is how little they had to pay, BUT they will still have the same expectations as a regular customer/client. It's a setup and you gave great advice, based on the outcome. 👍 Charge regular price and provide the regular service blended into your practice or professional needs.

Lovely work as always! I think that client/model expected you would redo the nails completely for free and she was pissed off you didn’t offer to do that. The picture was on purpose and she probably made the worst angle possible, if she just wanted an opinion she didn’t need to put your name on it😏 People can be so entitled! It’s like asking a hairdresser to cut your hair short and then you don’t like is so you want extensions for free😅

I appreciate the fact that you don't bring down other nail techs, but rather you just want to correct them and help. Great work! The nails turned out beautiful. I love your cuticle work.

The ex client is a liar. That's her problem. Why she did it, who knows? It's just something people have to keep in mind that not everything they read is true. =D At least these days, you have plenty of videos to show how great you are at nails, and teaching us how to do nails too! The reindeer/caribou are super cute! Elk are also in the deer family.

Your polygel fix for missing sidewalls is utterly brilliant! Such a huge time saver with polygel versus cutting forms to fit and using hard gel. Thank you for all of your videos and the hard work you put into them for us. I’ve been a licensed nail tech for years and still learn something from you all the time. 💕💕💕

I have a similar thing happen, but with a student. She graduated in gel, and I had never taught her anything else than basic builder gel. In 2010 it wasn't very normal here in northern European countries with other products. She then decided to open her own studio, but offered acrylics - that she hadn't certificate in. After several bad reviews online she referred to having been taught by me, didn't tell the full truth also. But you're right, we all learn from it, I certainly did too. Love your design, so dainty and beautiful ❤️ Hope you and yours had happy holidays too 🎄☃️🦌 Xx

I love this set! So pretty and yet they look doable. You always give people the benefit of the doubt and assume positive intentions of people, and I love that about you. You are always so positive and uplifting. Never change that about yourself! Happy Holidays!

I think it was shady of her to mention you by name, likely driving away potential clients. Also leaving out the fact that they were practice nails means that others will believe they were standard, full-priced nails from you.

I definitely think you would have been justified to post a reply in the forum, explaining the circumstances of why the nails looked bad - that they were from a competition practice, and that the model has insisted on this shape despite your warnings. Just a polite comment like "hey, I just want to clear up why that set ended up looking like that - it's not a set I would normally make, but after modelling for my competition practice this was the shape she insisted I make for her. I tried to explain that it wasn't the best idea, but as she insisted I gave her what she asked for". Even if she didn't intend to misrepresent your work, the fact is that potential customers could find that picture and decide that they don't want to come to you. A reply doesn't have to be an attack on the model or anything, it can just be a clear and concise clarification so that other people who see the post can know that it's not representative of your work.

The hand model “lied by omission” and didn’t give the full story. Therefore, the people making negative comments weren’t fully informed as the why her nails looked like that. I would say, from an outsider’s perspective, that she was being deceitful and underhanded. Women don’t fight with their fists like men do. We fight with words, gossip, and snarky comments

I think the name of the Christmas animal you want is "reindeer." The design is gorgeous! Even though it's not a traditional Christmas color, it has such a lovely holiday feel :)

10:38 great business advice. Your ex client, was seeking to create negative attention because you didn’t give her a free reshape. Sometimes when we are too nice people take advantage. But you Anastacia are amazing as a nail tech and I am sure that as person as well. All the love from Panama 🇵🇦 in Central America

This is a lovely set!! About your model, even if she does come back. You should just tell her to go to someone else. People like her tells a story that puts themselves in a better light.

You go girl! What you said at the end of this that you learned something from this. You are so amazing! 👏 🙀 I absolutely love your work. And yes!... if the client wants something that you know won't turn out right refuse to do it if they further insist. Some people are nasty and will try to ruin you. They are miserable souls. You are too good for that!!

The hand model is the one that should be apologizing to YOU. Her service with you was her fault. If she wasn't happy, then she should have told you so you could have tried to fix it. I hope you never accept her as a client again.

Oh, Anastasia! These pink holiday elk nails are gorgeous!!!! And I'm sorry about your former model/client. I want to believe she wasn't being "messy". But it's hard to believe she wasn't. I would be HONORED to be your student and I'm certainly not alone in that sentiment.

The nails are so cute!!! The model was being sneaky by sending that picture and review, she was salty! You are an amazing nail tech I’ve learned so much! 💕💅🏽

You know what, don't worry about the Customer. There will always be people who have a different perspective on your work than you do. You can't change it. I have my own business as well and I have occasionally some interesting negative feedback- it doesn't even bother me anymore because you cannot make everyone happy but solely keep on doing the best work that you do. I love your work and you do it with passion 🤗

You are very good and don't worry about the model clients, they have a way of making our lives difficult.. There will always be someone not happy with themselves and will be negative about anything.. I love you and you inspire me! Thank you! Lots of blessings for the new year! ❤️

You went hamnon those cuticles. I had no idea you could go that deep. Love your videos

I can't imagine that anyone fortunate enough to have you do their nails would have anything negative to say about your work! You are so talented and your attention to detail is amazing. Forget about her! You have us.

I hear you . I was a hairdresser and needed a model to try a new perm. It was a texture perm. My cousins wife volunteered paid $5 for the perm not me doing it. A week later I went into work on my day off and she was there with the manager complaining about the perm results! The manager didn't do anything about it and told me she couldn't believe that the lady was complaining . But it shocked me and honestly changed my relationship with her forever.

I know nothing about nails, but you did a ton to save her nails. It's amazing. She should be grateful.

I personally think you are very knowledgeable about your field & do very beautiful work! I do my own gel overlays,etc for over 10 yrs now. You have actually taught me so much & my nails improve more & more. Love the videos girl ❤

She has great nails, it’s perfect how you did it. All nail designs I have seen on your channel look perfect

Sorry to hear about your poor experience with your model. Your work is always top quality and you should be proud. The animal you drew on the pinkie is a reindeer. Fab work as always. You are very inspiring and you have taught me so much in terms of design and technique

I would not worry about it one bit. Your clients that know you, no the beautiful work that you do. Your work speaks for itself. More importantly, this client knows that she wanted to do it that way and you accommodated her. You can only make suggestions and then the clients will want what they want. Either way, your work is beautiful! Regards, Roseann 💕

Great rescue on these nails. Based on the way you painted the animals on the nails, I would refer to them more as reindeer rather than elk. I have no idea what was in that woman’s head when she posted a picture of her griown-out nails, apparently as representative of your work. I do hope she one day appears before you again so you can actually ask her what that was all about.

Idk if "just be perfect and you'll never make a mistake ever again" is a healthy mindset to have but the nails are pretty

Lovely set as usual ❤️ the client from the story is simply not worth your time if she did something like that. She should’ve told the whole story in her post

So adorable 💕 the reindeer is my favorite!

So pretty,I really like these nails,the shape is very elegant.

I really love the way this turned out! The reindeer is so cute and the swirl ornament is too.

I'm so gel lol. I have been a nail tech for over 20 years and no drills were allowed to be used. We had to do ALL filling by hand and buffing the lot . It saves a tone of time but on the other hand saves the natural nail and also makes shaping long nails easier when cut short. Makes life quicker and easier but believe it or not when I went for my first jobs in a top London salon it was the first question they asked me. Not can u do nails and what's your work like. But did I use a electric file. They were a rather new thing in training colleges at the point I trained and were a massive no, no and banned from alot of salons. If y couldn't do nails without a electric file u couldn't do nails in their eyes. But as we see save sooooo much time and repetitive strain injury lol.

I’m not sure about your model. I am always reluctant to say something if I’m not totally happy with my nails. But, then again, if I was getting a bargain and being a model, I’d weigh that and cancel my own disappointment. Maybe that’s what she was doing? Or, maybe she wondered if it was just her that didn’t like them? Kind of like, “Is it just me, or do these nails look odd?” I wish so bad that you could do mine! You’re so good! I love how you ask our opinions about things.

Omg i love this set I'm gutted it's after Christmas now

Wow. That is a fear I definitely have overcome. Thank you for the story, advice, instruction, and the videos. Hope you had a great Christmas. Have a wonderful day!! Xoxox

First of all, beautiful Christmas set and great work on these nails! Second of all, that model/exclient was being deceitful for no reason, let alone if she insisted herself on how much she loved your service in the past. I don't really understand what her intentions were doing this, but i also totally understand your position. As a nail tech, if i don't see my service being as perfect as it can get, i get disappointed myself and i don't feel well about it, but i also completely agree with your silence on the matter, and only "deciding" to say something to this woman IF she contacted you again, and not create drama in the forum or something like that. It's sad that these people go around being dishonest, but all we can do is learn from it, as you did!

I love this set! This is my favorite Christmas design!

Very pretty soft pastel mani. Love it!

I wish I could find a great nail professional like you! You take such wonderful care of people's nail bed. My nails look shredded by over grinding.

Well I love your work you should be proud of it. There is always people that are jealous and try to make people feel bad. Don't let it get to you. Everybody use to be a beginner in there life, and we always learn more with experience. Keep up the good work.

I think the client in the story did you a terrible injustice. To receive service for two and a half hours and in the end supposedly innocently embarrassing you is awful. You are one of the most amazing nail technicians I have ever known, go ahead with your smile and kindness and do not let anyone sadden you, she was wrong, you were amazing !!! Happy New Year love,😍💓

These nails/designs are adorable!! I love untraditional Christmas nails. The reindeer is so cute! As for that ex client, she probably did it on purpose. I have a feeling that site/group? was more about shaming than anything else.

אני מאוד אוהבת את העבודות שלך ואיך שאת מסבירה, את מקסימה ואני ראיתי את כל הסרטונים שלך ביוטיוב, תודה לך על הכל, את מקסימה ומי שלא יודע להחמיא לך על העבודה ועל כל מה שאת עושה, בעיה שלו, כי את מקסימה ומיוחדת ❤️❤️

Beautiful pinky nails! Regarding the "model", it is very sad to be ungrateful, after all, you kindly accepted her as your model. I am pretty sure this story will give you more clients, why? the reason is simple, you are a lovely technician who shares through this channel all the knowledge you have acquired. Thanks for sharing!

I’m going to school for nails and I’m so glad I found your channel! So informative and your so sweet 🥰 Thank you 🙏

💖💖💖 So cute! You can call that one nail an elk or even a reindeer, especially for Xmas nails. That woman did you dirty. She posted a picture with no context. And we all know how that can go, especially these days. You took the high road by not commenting under the picture and telling the whole story. Idk if I could do that. Especially if it could affect my livelihood. But good for you for keeping things classy!

Great story & pretty set!

Honestly I think you're perfect Anastasia ❤ your work is very neat, amazing and perfect. I always enjoy your videos. I don't see any flaw at all!!! It's just Perfect ❤❤❤❤

I like all your tips and techniques, thank you for sharing. I really like your videos I've learned so much. As far as the sneaky client/model, she was being dirty! She waited until the nails grew out before sharing the photos of her nails to make sure people would think you did the nails like this. The woman has a dark heart, I honestly would have commented on her tacky post and provided the pics of her as your model and let everyone know she asked for the nails to look like that as they saw in her post plus the fact that they were outgrown. I am an honest person and make sure people who want to play games and put dirt on my name are exposed by the truth. I like that you were hopeful about her intentions but your initial gut feeling was the correct one. You are a kind hearted person, don't ever change!!!! Have a wonderful holiday season, God bless you.

Perfect work and cute design.

Lovely set of nails, awesome catch on side walls. The ex client did not need to say anything bad about your set you did as a hand model, she let the picture doing the talking. Be honest if your going to review e tell the whole story. Anastasia this woman used passive aggressive behaviour. Only difference between an Elk e a Moose is their colouring e sizes. Hope your Christmas was fantastic.

These are gorgeous. You did the right thing be ignoring crazy lady.

Super cute! I love watching you!

Anastasia, we call the elk a reindeer 🙂..this set is very pretty !! it doesn't matter the color they look festive and beautiful 💗💅🏽💗

Simple yet soooo pretty!😍

Anastasia, you are so talented! I would be thrilled to have you do my nails for four dollars! I think that her intentions were not good. She lied by omission. Not a very nice woman! It's almost as if she wanted reassurance that it was your fault and not hers. Which is NOT true!! This set in the video came out so beautifully, as usual. Thank you so much for sharing your wonderful art with us.

Looks great! The right word for the Christmas animal is a reindeer an elk is the animal that lives in the mountains like in Wyoming and Colorado

Anastasia She should have said that she was a nail model for you and it only cost her 4 dollars and that the nails were extremely long and that she asked you to make them as short as possible and you had to try to make them look as nice as possible for her considering the circumstances I have been watching your videos for a long time and I wish you could do my nails! Your work is perfect! You truly are an artist and your techniques are impeccable!!!!!👌

I always love to hear your stories and i love the way you doing on the client nails, they turned out perfect ♥️♥️

It is best that you didn't react to her post online. I don't see any way that you could say something online that would make the situation better; but would probably make it worse for your position. Hopefully she'll return to you in person so you can talk to her and give her beautiful nails she can be happy with and show off that will improve the situation. It's always best to address issues in person and worst to say anything online, even in justifiable self-defense. You did the right thing by doing nothing at the time. It's understandable how you feel and I hope you get an opportunity to clear the air with her :)

So pretty ..Elk ..or deer, buck, or reindeer!

It sounds like a passive aggressive complaint. Too bad she could not be open about the situation. Your analization of the situation was very logical. Good job!🤗

I think she should've specified that they were long and she wanted them super short because I've been watching your videos for a while and I think you do a wonderful job and I love these nails

This January but I'm watching from the UK and I think you are very talented person really like the design as for the girl that put your work on line but did not explain what had really happened was out of order but I think you did the right thing not reacting to the situation 😊😁

I just have to add i love listening to your voice and accent and I love your designs. I haven t looked through all your videos but have you posted a plaid design? Also in the US we call them Reindeer our elk look similar but are different animals and are usually use to rep nature the wild outdoors, our northern most states and Canada. Loves it though! Thanks

You actually did good with what you had to work with

I think this set is flawless like al you work

Those nails are so cute! The fact the client hasn't tried to rebook makes her actions even shadier. IDK what she had against you, but she definitely did that as revenge. Any time a client leaves your chair, they are an ad for your work. I wish you had pictures of the "before" - completed competition nail - so you could have posted it as a comment to her pic.

Thanks these nails are so cute 🥰 the story u told must of been so hard for u being if doing for a living the last thing u would want is bad comeback I’m not sure but maybe I would of said nicely your point of view I know this lady never said bad of u but the same time she never come back being warned off by negative reviews and this could of put others away from u to although I’m sure by now u have shown your worth now as all the nails I have seen u transform on RU-vid are so beautiful and everyone will see this one bad time can not overlook the beautiful stunning nails your always doing please never change u sound a loving lady I’d have u do my nails any day if had the chance and lessons from u so don’t feel bad at all 🥰🥰🥰👏🏻

Very pretty set! The animal is a Deer 😀

“Reindeer” is the animal ☺️ they are very similar to elk. Beautiful set. I never can get my cuticles to look like that, never in any salon or on my own. 😩

Like I said on your other channel these came out gorgeous! I love them! They're so cute and seems doable. Thank you for sharing your story. ♥️ Happy Holidays everyone!

These nails that you did looked beautiful and a 1000 times better then when she came in. She came in with a cow looking nails not just the ugly design that she had on but all of them. You did a gorgeous job. Make sure that you remember her so she doesn’t come to do her nails with you again because she will try

Unbelievable, sounds so passive aggressive! I would have replied and told the whole story so people who were commenting negatively could have all the information.

I love story time so much! 💗

Haha I think elk is technically the correct name. But usually we are referring to a Christmas animal, that doesn't actually exist, called "reindeer." Beautiful nails. I like the colored glitter. It was very opaque.

I love to watch ur videos how can someone be so talented

I can totally understand what you're talking about with this client. You did a great job you went above and beyond. Never feel bad when you told her from the beginning that it might not look good and you really don't think it's a good idea, she should have understood. Please Anastasia you did a beautiful job as always you did your very best don't ever feel bad. Besides everybody that knows your work knows that you are an amazing Tech. Thank you for sharing this video and your story. I have to tell you again you are a great Nail Tech you're very talented. You do your very best every time and if someone doesn't want to listen to you when you tell them hey this isn't going to look good that's on them. I'm from Buffalo NY USA. Um we call it a reindeer head. 😉 I LOVE ❤️ 😍 💖 ❣️ this set. So pretty. I'm going to try and do this same set later today. On my own nails. Ty 😀 for the kind words of encouragement. I think I can do this to, well fingers 🤞 I can. 😀🙂😊

So beautiful. Thanks for sharing!

The animal is a Reindeer. Also if i had dealt with a model who went on to do what yours did I would have commented on the post about the nails and explained exactly what had happened.

Gosh Anastasia they're beautiful and I love the "non traditional" colour's...I don't know what to say about that model other than you told her they wouldn't look right but she insisted that's what she wanted 🤷‍♀️ she was totally in the wrong and what she did by posting was terrible...thankyou for sharing and I hope you had a lovely Christmas xo 💜🎅🎁🎄

Very pretty!

Ohhh these are SO CUTE!!!❤️ I might have to do a holiday set in January…. because these are too adorable and I’ll NEVER remember by next Christmas. 😆💖

I'm in a lot of nail forums on Reddit and I see people complaining about nail techs all the time! It drives me crazy because 9 times out of 10, they don't even say anything during the service, so they don't even give the nail tech a chance to fix anything! I've seen other ones just complaining for the heck of it when the nails actually look really good!

I think that it came out beautiful, regardless to what you started with. Some people are just miserable and cant see beyond themselves. As a hairdresser I always say that every beauty professional has their own style and client. Always reserve the right to maintain your own energy is this business and not serve everyone.

It’s a reindeer in English sweetie. Your English is so impressive btw, you are a clever and talented lady. Thanks for sharing you work xxx

Beautiful!

Very pretty. I'm looking forward to new years now.

حلو اوي بمناسبه الكريسماس كل سنه وانتو طيبين

Beautiful❤ just beautiful

We call the elk a reindeer at Christmas. ❤

As usual amazing nails and stories ❤️❤️❤️

I adore this set.

I think you should just ignore it because, if she's behaving like that then you should not be her manicurist. And I'm sure you have regular customers who love what you do (because according to your videos, you do a perfect job) and spread your name.🌺🌺🌺

Beautiful as always ...

Wow, these are so pretty!

❤️ Those are reindeer which pull Santa sled