STRANDED Part 3 - Manufacturer is taking forever to fix my 2022 Ram 2500 Cummins 😩 

@brwiser We’ll see what happens soon, and not sure if you saw the second update, but it’s actually the PCM that is malfunctioning, not the emissions equipment from what they could tell. Hence all the hoopes and extra tests. People have told me the PCMs are exposed to the elements on these, which to me makes me think it would be an easier fix 🤷‍♂️ but I guess not.

Government caused this whole shit show and now we are left to pay for it

@7Amps 💯 agree. If def isn’t reliable, it shouldn’t be mandated.

@Monoped Adventures I agree. The customer service slowness is more bothersome than the issue itself.

@Larry Hammersmith sounds like you’re just out there livin the dream pulling an 5th wheel RV 131k miles in just 4 years! 🙌 it is a pain how dealerships can be sometimes. I guess they know some people will only have them fixed there so they can charge more and still get the business.

Agreed! I had a '17 Charger Scat Pack and it's amazing to me the awful dealer network Mopar has. If you're a "5 Star Dealer" and challenged by a simple oil change and tire rotation without losing your customers keylock, I just don't know what to say. How they build such amazing vehicles and don't have competent service personnel I'll never understand.

🤯 can’t believe it either

@John Stepanic hopefully you have a more reliable ownership experience than I do 😂 they are fantastic trucks when they work as they should haha

@Monster RAM holy crap! Just subscribed to you, and when I’m ready to build this thing up proper I’m going to bug you for a parts list!

@Reaper thanks for the inside scoop!

@Ali Al Saedi Absolutely 🙏

@Dave Zaino I was chatting with a neighbor l, he had lemon lawed a car a long time ago, he was saying if it’s in the shop for 30 days for the same issue then you have a start. I’m at 27 days as of right now. I really don’t want to though, even if they swapped trucks, it would be such a pain to move my sliders over, probably wouldn’t get credit for my tire updated, etc. more so considering using it to light a fire under them.

@Fivesfilms they sure don’t fix them quick either. I just realized theyve had mine for almost a month… I was just traveling anyways so didn’t mind, but now I’m back and need it.

Gavin so the problem is- you're paying on a vehicle you can't drive. A new vehicle at that. Unacceptable. I know you say it's the computer but it's all the same root problem. Emissions controls that they don't understand and more than likely replacing parts until the issues fixed. Again- I love my 2500, but this is 100% how dealerships work these days (at least CDJ)

@brwiser bottom line is you’re right. All politeness aside towards Ram, it is unacceptable that a new truck (but not new in design) is having such serious issues that are difficult to fix and have such a long down time.

So here’s my story from my 2020 Cummins 3500. The rpm gauge wasn’t working like it shoild which means you need a whole new cluster. I had to leave it at the dealership so they could order a new cluster and the mileage couldn’t change. So if it had 40k on it they had to order the new cluster programmed with 40k. FCA was of zero help to me. The dealer could only loan me a 1500 v6. I spent over $1000 on rental charges from enterprise and only got about 30% reimbursement from FCA. When my 21 had emissions issues in February, the dealer I went to got FCA to cover all rental charges from enterprise and got me in and out in two days. They were amazing. I can’t say that for other dealers though.

@@fivesfilms dang, what a pain. And how long did your truck sit at the dealer while waiting for that new gauge cluster?

My build date was 10/21 so hopefully by then they fixed the pcm issues. June is about when mine evidenced default, and it was somewhat of a known problem by then.

@Jim Lelan I’m with you on that. I understand that things happen, and I don’t mind that it broke. No manufacturing process is perfect. But the way they just keep asking for more testing and more testing instead of approving the repair the dealership diagnosed multiple times already - that’s where they’re falling short.

@@gavinwalker5686 I understand. It’s the manufacturer not doing the right thing that sways me not to buy a RAM.

@Jim Lelan it’s too bad, because Ram is such an awesome brand. Big, heavy, beefy trucks with the best logo of any vehicle… but then this. Although at the same time I blame the EPA more than Ram, because the system has no business being on a truck in the first place, so I’m sure Ram is trying to figure it out just the same.

@brownboss vlogs yes sir I’ll check them out!