T-Mobile CEO John Legere: Shut Up And Listen! | Mad Money | CNBC

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The unconventional CEO behind T-Mobile is giving the big boys a run for their money. Can the un-carrier's stock continue to soar?
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T-Mobile CEO John Legere: Shut Up And Listen! | Mad Money | CNBC

Опубликовано:

28 апр 2015

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Комментарии : 305

@BRBallin1 8 лет назад

This dude is a boss. The way he speaks is so unorthodox and what his company has been doing for its customers is unheard of in the past.

@AlphonseMenkefor 2 года назад

This tmobile CEO responded by phone to an ordinary customer’s concerns. He listened to me like I was the only T-Mobile’s customer. I was absolutely sold. I have been an extremely happy customer because at tmobile you are treated with respect, no gimmicks in pricing etc. He really was speaking and returning customers calls. When I grow up I wanna be just like him. I have been a customer for more than 15 years

@asdjfnljn3 9 лет назад

I wish ISP companies would have CEOs like him who actually LISTEN to their customers.

@Starwarsgames66 8 лет назад

IKR!!! Verizon DSL sucks! But it's the only service available!

@Army20Veteran20 7 лет назад

asdjfnljn3 he doesn't listen or pay attention to his customers or none of his customer service reps, sales associates, store retailers; all of them across the board. I've had my complaints ignored for the past 8 months after 12 years of customer loyalty. I've got a very long list of issues with them.

@asianstud7 4 года назад

Not in this life time.

@floydpackard2466 8 лет назад

Apple needs a ceo like that!

@AlexSaenzvlogs 7 лет назад

neverrr

@digitaldiscussionswthedela3742 7 лет назад

they had one. his name was Steve Jobs

@hacatan24 5 лет назад

Steve jobs screwed his friend..,.

@williamrichards9320 5 лет назад

Omg yes

@adelaidemarie 8 лет назад

I Really like this guy. if I was not already a T-Mobile customer I would switch.

@troubleshooter9313 8 лет назад

he's a scumbag! try and hotspot your account and see how far you get.

@adelaidemarie 8 лет назад

I am hotspotting right now. Yesterday too.

@troubleshooter9313 8 лет назад

+Adelaide Marie Sure but they limit hotspot data to 6gig of 4g LTE then it goes down to dial-up speeds :) on a plan that you're paying for unlimited data period.

@adelaidemarie 8 лет назад

Trouble Shooter that sucks. I don't have the unlimited plan. I have the 6g plan with binge on for Netflix and showtime. I've used about three gigs so far and most of that was hotspot.

@Mr102185 8 лет назад

+Trouble Shooter You're wrong bro. You get 14 GB for hotspot data. if your an unlimited customer such as myself. It's only an additional $15 per month. It's still cheaper than the competition.

@AlphaRakamaTech 9 лет назад

John Legere....He gets it.

@jaydmatacarita 6 лет назад

Yeah your money, he gets it.

@fUjiMaNia 9 лет назад

John Legere (Legend) ..... if we only had a CEO of an ISP company fight light like this to make more options/choices available in every city/state instead of being stuck with one ISP :-/

@victorcoss2600 9 лет назад

dnhyy That's why we have Google Fiber kicking Comcast and AT&T

@andreaverocio1258 9 лет назад

This guy is nothing but a giant windbag, this interview is staged and comical. My god pull the wool off of your eyes people. fUjiMaNia

@MeasuredFlat 9 лет назад

+MDA400 yup, my coverage has improved greatly in my 20 months with TMO...

@staciehearne8433 9 лет назад

t g vet g CHI t ty you vf y

@mastap4713 7 лет назад

fUjiMaNia John Wick

@MosheBariCEO 9 лет назад

I actually talked to him on Twitter, great guy!

@Chopgood168 9 лет назад

I spoke with him on Periscope! If it weren't for him I wouldn't even be working for the company 😀👍

@12mak 6 лет назад

I spoke to him whilst he was doing a live stream when I worked for a MetroPCS authorized dealer back in 2015 lmao.

@BrentKamrath 8 лет назад

I have been w/T-Mobile for now 14 yrs! and am VERY HAPPY! !

@skaterboi65 8 лет назад

i'm going on 4 years and I really love it

@Eugenepanels 8 лет назад

lol i use tmobile as a bragaining to get what i want from my at&t acount hehe it workssss

@The_Archvile 5 лет назад

14 going on 15 this June!

@jasonrutibager7542 9 лет назад

i switched! Left AT&T for good!!!!!!!!!!!!!!!!!!!

@noahdejesus5601 8 лет назад

At&t fucking sucks

@marcanthonyrodriguez3636 8 лет назад

Some may think he is void of class. True or not ... I don't care. He stands out. He gets results. Period. Love him!

@bhmch39 8 лет назад

T Mo has unlimited EVERYTHING for a flat fee- Verizon wanted to charge me 19 bucks more a month for LESS data! Plus Verizons customer service is horrible

@sagitariojahm 8 лет назад

they really listen, 2 years ago I got 0 internet from them in my home,now I can get lte speed where was none data 2 years ago....When they said "we increasing coverage" they really mean it.

@hedga001 8 лет назад

Verizon! You could learn a lot from this guy. Your customer service sucks!!

@brandon9715 2 года назад

Back in the glory days of T-Mobile. Unfortunately I don’t think Mike thinks the same way to keep things rolling.

@Oopseepoopsy 8 лет назад

This CEO has style!

@Speedinginprogress 8 лет назад

Go T-Mobile!!! I'm glad someone is taking on Verizon and AT&T

@nearvanaman 9 лет назад

I wrote him an email and one of his "executive response team" replied and followed up with me several times. I was impressed.

@madebyjennyscleaningservic6819 5 лет назад

How long did the response take? I just recently sent a email to himtoday due to so many difficulties I experienced with the customer service reps.

@l.e.o.1127 7 лет назад

T mobile is a better price but it doesn't work in my area. Unless you live in or near a city it's out.

@harveytrevino2257 9 лет назад

Absolutely genius! John Legere is a phenomenal CEO, I love how vocal and upbeat he is. He is sincerely loving life right now. It is contagious, I have been with AT&T for 9 years, but today, I will make the "Jump" to the Un-Carrier..

@mmanut 8 лет назад

Love T-Mobile & John Legere. You made a big mistake at start of video, T-Mobile isn't in 4th place, they are well ahead of Sprint, took that 3rd spot months ago. T-Mobile has a much faster and stronger network and continue to role out LTE at break neck speed. My speeds are 55mb down and 35 up during day, at night much faster. Every week my speeds keep getting faster due to the crazy LTE role out. 3rd place aiming for 2nd, thank you T-Mobile, thank you John Legere.

@lorenl9262 5 лет назад

If T-Mobile left the wireless industry, I would never own a cell phone and go to any other carrier. I will stay with T-Mobile until the end. Love the company and the CEO

@scrippslarry 9 лет назад

Jim, Great job! I'm a Verizon Customer, but riveted by John. His attitude IS contagious! I watch him on Periscope all the time.

@frederick-nrunkkamara103 6 лет назад

His enthusiasm is infectious. I would subscribe to the network with a CEO like this. I bet he has zero churn.

@crossroadskeeper347 8 лет назад

It's simple. When coming to Seattle on the Greyhound bus through the mountain passes, the other riders had to borrow my phone because they had no coverage. I switched to Boost once and their customer service was one in which they actually lied about their data, so when my phone was stolen I used it as an excuse to switch back. Last major confusion not only was it fixed but they switched me to a better days plan for the same price. Theres been a few times I was going to be late in payment and as long as I call in and let them know if hasn't been a big deal. Truth is, with my kid all the way across the country and so much business being done with my phone, my phone has to work each and every time and I need to be able to deal with a customer service crew that trays me with dignity and helps me fix the problem in a relatively short period of time. T-Mobile provides this. Yes, I have tried to switch to a "less expensive" company and paid the price for it. This is why T-Mobile is leading the industry and at this rate will continue to do so

@lunchbox1130 8 лет назад

switching to T-mobile right now JUST because of watching him right now.

@CoZmicShReddeR 9 лет назад

I love this CEO! Seriously he will help T-Mobile win big if he keeps doing the right thing like he is! The more goodies you offer your customers the better within reason of course! :p

@lsinghca 3 года назад

Because of John Legere..we all got unlimited data plans back.

@randybarlowjr 3 года назад

You are right!! We have him to thank for that!

@lollymanna 2 года назад

He disrupted the entire market and dirupted the verizon and AT&T duopoly

@bigd1223 9 лет назад

I like what they're doing, but they're still way behind verizon and at&t in LTE coverage and coverage in general.

@therambil 9 лет назад

stgz13 He's working with what they have. It's not easy to improve coverage overnight, you have to buy spectrum at auction etc. The true leader makes a way when the rest see only the impossible :)

@hendriks7604 7 лет назад

Dean M att sucks, too expensive

@ProceGivesLs 6 лет назад

Dean M you commented 2 years ago. Now they have a lot more coverage

@Joshua_Lawrence 8 лет назад

P.S. For the people that just don't get it, if what they're doing isn't working, then why is Dumb and Dumber doing the exact same things they are.

@akhiovielaadrienne6325 7 лет назад

I met him last night here in the Philippines. And of all of what he said, the words that really catch me is that when he said "shut the fvck up and just do what they want." Where he is actually referring to our customers. And which we are always doing to make them a satisfied customers. He's the best, he speaks out of his mind, he really care about our customer and us as his employees. That's when he made TMobile growing and successful, it's a revolution. I'm happy that I was given a chance to see him but a sort of sadness because I wasn't able to take selfie with him. lol 😂😊😊😊

@robertclarkguitar 9 лет назад

They HAVE to. They have NO SIGNAL. Lol.

@superelephant360 8 лет назад

+Robert Clark Get a Band 12 phone. You'll get service unless you live in the middle of nowhere.

@robertclarkguitar 8 лет назад

+superelephant360 indeed. lol. Im on sprint the one i made fun of all the years. Until verizon took my unlimited. Anyway. I do not travel but one mile to work. After tmo and att failed at home one tmo. and at work att. I tried sprint. I have not been happier. Faster than my verizon was. And i use over 100 gigs a month. not once have i been throttled or "network congestion handled"...over 1 year and a 1/2 of total freedom for all unlimited for 80 month on note 4.....woooooohoooooo...but bad news is i do not want to live here forever. Dont forget im rooted and have free hotspot. I dont use it really. But i have it. So unlimited is truly unlimited. For me that is.

@LukePlanos101 8 лет назад

+Robert Clark You could get a T-Mobile 4G LTE Cell spot support.t-mobile.com/community/coverage/personal-cellspot/4g-lte-cellspot

@TacticalCastle 9 лет назад

Did you guys literally overlay the entire video with a magenta hue? Because, even your shirt is magenta bro!

@TheK4n4ck 8 лет назад

This guy is so awesome!!

@jamief5256 9 лет назад

Amen!! John Legere is the BEST!!!

@frank-bmtz 4 года назад

If I had better service coverage in my area, I would have never left T-Mobile. Having my own individualized customer service team when texting or calling in for service was awesome. Their flat rates and discounts were awesome too. Hopefully this merger with Sprint benifits both the companies and their consumers. Sprint and T-Mobile have the most loyal customers in wireless, and they deserve that loyalty and dedication in return.

@MeasuredFlat 9 лет назад

imagine if our govt was simple and transparent...

@heperez 9 лет назад

love this guy! I wish he was my CEO!

@benzamin007 6 лет назад

Awesome CEO for my company...👍 You are great sir!!! 👏

@danenakasone7620 9 лет назад

Trivia Time!!! What do you call mountain Dew and one corn on the cob?.. Kelownas!...

@Longshore79 8 лет назад

Tmobile needs to land a nationwide block of 2x10 swath of 600mhz spectrum in the upcoming auction. If they do tmobiles coverage will rival Verizon and AT&T in the next 5-8 years.

@xplics 9 лет назад

This man is the best thing that ever happened to T-mobile, and honestly I feel for the whole USA carrier business. I left T-mobile in 2008 due to horrible coverage in the upper part of Manhattan then went to ATT and started working in Queens and had dead zones at work, and few other places. Which finally lead me to Verizon which is EXCELLENT overall but it is just to pricey for a regular middle class guy like myself. Now I am with T-Mobile again, and my connection is incredible compared to 2008.SO FAR EVERYWHERE I GO! Honestly though feel and think Verizon still has the best service and works everywhere just about after a few years with them. However the price is just too much with Verizon especially when you have four lines.

@jilljillj 4 года назад

Sales guys in the store were not honest. Hard sell guys, total pressure. Disappointed once I found out that I was paying for phone over two years. I was told it was a free phone..just pay $70 tax and whatever... NOT!! Very disappointed!

@clhemming 2 года назад

Well that's one bad-ass CEO

@fknlogins 9 лет назад

John Legere for president he knows what he is doing HE LISTENS TO PEOPLE!!!

@joestriker2100 8 лет назад

Seeing how there are only 4 main carriers.....top 5 isn't hard.

@kolbyslife3795 7 лет назад

T-Mobile has really bad coverage.

@Th33Vultur3 7 лет назад

I had T-Mobile back in Jan 2003 to Jan 2004 in a one year contract and after it ended, never went back. I have had Verizon, MetroPCS (prior to the T-Mobile merger) from Nov 2011 to April 2012, back to Verizon till Nov 2013, then Boost Mobile till this past June 2016. T-Mobile I see by complaints such as yours proves that T-Mobile is still trash even 13 years later after I was last with T-Mobile. T-Mobile plans are good or at least show more promise than Verizon, but they can trash Verizon due to coverage all they want, then why did people leave myself leave them for more coverage and continue to do so even today? My grandma has Ultra Mobile which runs off of T-Mobile and she struggles to make a call to where she has to reboot her phone at least once to make a call. WTF is that? I'm not saying Verizon is perfect, but still light years ahead of T-Mobile. John Legere needs to focus on coverage before running his mouth. If I get barely reception with Verizon where I live, imagine T-Mobile.

@kolbyslife3795 7 лет назад

Exactly. They need to focus more on coverage. I've never had Tmobile but a friend of mine that lives in a different state had it. He said the spotty coverage was very annoying. When he visited us (we live in Cedar Rapids Iowa) he had little to no coverage. Cedar Rapids is the second largest city in Iowa. The only place Tmobile has towers in Iowa is in DesMoines. I don't see them improving coverage anytime soon.

@Kissy7890 8 лет назад

ok. Mr. Legere, you need to do something about those customer services. they are so flake.

@rogersilver8430 6 лет назад

Mr Legere, why don't please look into my case and make it fair. your company made me loose lots of business due to bad service and that not seem to matter to your company.

@acarrillo1084 9 лет назад

Over a year ago I had left at&t for t-mobile and my experience switching over was not as good as they make it seem. First when I first switched to t-mobile the t-mobile employee made it seem that they were going to take care of my early termination fees and that I had nothing to worry about and then after a month a received a bill from att and I still owed the early termination fee. So I called t mobile and they said that I had to do extra paperwork or something like that to actually have the $$ sent to me BUT it came in a t mobile pre paid credit card. And then the service was not nearly as good as at&t's. It was very slow and I lived in a large city! So I got tired of it and switched again

@thelastword71 9 лет назад

+Angel Carrillo Nobody Cares

@JwilliamsAssociates 9 лет назад

Angel Carrillo That is a shame. I have been with them for 11 years and the service is just amazing, truly. I work in IT and it has to be right, has to be quick. Sorry to hear you did not get the same out of it as most people do.

@JwilliamsAssociates 9 лет назад

***** but you get the bonus of terrible service and slow Internet

@blancac.gutierrez6202 9 лет назад

I switched after many years with Verizon. The experience was great! Thank you

@CHAOS3RDEYE 9 лет назад

This John Legere guy looks like he works for the Mob.

@chaoticfungshui4144 9 лет назад

+CHAOS Abzu Productions The network carriers are ran like the mob so go figure.

@mayrapalos9076 8 лет назад

+Dante Sims is ok

@kevinkelly7362 6 лет назад

*run

@technojunkie213 6 лет назад

Go T Mobile.....you will be #1!!!!!

@mauro.6666 6 лет назад

Mr. Legere is so smart. Great men.

@jenniferdowling499 9 лет назад

i have T-Mobile and they have the worst customer service ever.

@mjc1349 8 лет назад

Are you sure? I have had the best customer service experience with them. +T-Mobile

@jenniferdowling499 8 лет назад

I am positive

@akhiovielaadrienne6325 7 лет назад

Jennifer Dowling I'm one of TMo custcare rep. Can you tell me more about what happened? I'm sad to hear that though, because if you say TMo has the worst customer service, all reps are being referred to :'(

@killingjoke535 7 лет назад

I like this guy!

@ariela.877 5 лет назад

Love this dudes style

@bigbudha168 7 лет назад

2017 tmob is number 3 with 76 million,wow.

@SteveWebbbb 8 лет назад

Wow, how much did Jim Cramer get paid for that T-Mobile commercial?

@triplebeamdreaminful 6 лет назад

I wish more companies had the same views as John legere.

@brownthunder999 8 лет назад

They're forgetting one thing people want; GOOD RECEPTION!!!

@atmphil1 8 лет назад

+Br0wN_ThUnd3R that why im leaving tmobile in 2 weeks i never have service and my lte almost never works they told me the problem is my iphone i went to apple and told them that they gave me a new phone and still the same problem so im leaving

@FutureAllenNL 8 лет назад

+Br0wN_ThUnd3R I left T-Mobile years ago in Holland. Didn't think this would still be an issue :P now I live in Germany and people always complain about T-Mobile

@Joshua_Lawrence 8 лет назад

The problem is that the FCC isn't giving T-Mobile the spectrum that they need for better coverage and reception.

@FutureAllenNL 8 лет назад

Well that may be true for the states (if this is factually true) but how does it explain Europe? T-mobile has this problem more than most providers I have seen in European countries.

@joshua5139 8 лет назад

+Br0wN_ThUnd3R Have you been on T-Mo lately? I was on them over 3 years ago, but my biggest issue with them was reception. I tried out a Walmart Family Mobile (T-Mo MVNO) post-paid plan to give them another chance and their reception is way better now, especially if you have a phone that supports all their LTE bands. My wife's phone had LTE coverage almost everywhere except for two dead spots in remote mountain areas coming from Washington to Southern Utah.

@jasonmarshall7401 5 лет назад

This guy needs to be a CEO for frontier they are so bad

@mokeygodIII 8 лет назад

Left T-Mobile one year ago and still dont miss them.

@jirenthegray 8 лет назад

If I wasn't with Verizon, I would switch back fast!

@stevehannah 7 лет назад

The Donald needs to hire this guy.

@harvesthearts6229 7 лет назад

This guy Gets it

@SeptienPatterson 7 лет назад

it's lost on me that Kramer is wearing a pink Oxford shirt

@DeathbyBambi 6 лет назад

I like this ceo's attitude. I may have to switch to T-mobile from Cricket

@VREmirate 9 лет назад

This guy is supposed to be Che Guevara of mobile market? lol

@hey2yogi2 2 года назад

The people that work for him don't answer the phone on the weekend

@kitseywho 11 месяцев назад

“This merger will be a tremendous jobs creator at New T-Mobile and across our county,” ruined the industry

@infinityjacobs456 8 лет назад

does this air on TV?

@imdannymartins 5 лет назад

Love Tmobile 😁 Hated Sprint 🤨💵🤑 why this old video is on my recommendations 🤔

@cloudfa1177 6 лет назад

I work for TMobile and it's the worst. They tell us to think of customers like prey and us as hunters. It's just a big scam except this company also swears.

@ernestoramos3994 5 лет назад

I Love this guy.

@jojodelgado5244 10 месяцев назад

I pay my bill to the T-Mobile store and charge me a fee for paying my bill at the store? Is this right? I never heard of this.? I pay my bill by talking to customer service they charge me a fee again. 😢💔

@JOYCEA 6 лет назад

This dudes cool!! Come visit our store CEO pleaseeeee 🙏🏼🙏🏼 You must like metal 🤘🏼

@SINCITYJ 4 года назад

Cool comment! 👍

@starmkd18 8 лет назад

this guy should be a president not just a ceo

@happy93384 8 лет назад

I would get T-Mobile but the signal is not good I was traveling from la to San Francisco on I5 my uncle has T-Mobile he was not able to make calls and my AT&T full signal I'm be a truck driver every truck driver hates T-Mobile and make fun of it they ether have AT&T or Verizon

@antman8746 8 лет назад

This guy really just gets it.

@peterreiser205 8 лет назад

SO...This 48 YR.Old...Had The Unlimited Plans Explained This Wy. $30 Plan4G.to.2G $50 Plan4G.to.3G $60 Plan4G.to.4G ☆So How Are They doing IT/ Slow...Slow. .

@thebrownguy79 9 лет назад

I ditched AT&T the day for TMO.

@jaccuster8258 6 лет назад

Reminds of billy Mack from love actually

@lydiadiego3913 6 лет назад

John Legere you are a GREAT C.E.O and you run such a GREAT COMPANY.And Thank you for the 55 and over discount..

@jimJim- 7 лет назад

we need a president like that

@macellawestportfightspremi7424 8 лет назад

Who saw the guy with the tye that had a gold apple watch

@BigTime0009 9 лет назад

1:04 a good guy ? what does that even mean ?

@xplics 9 лет назад

+Abdullah Nasser I hear you man, I was like whaaaaa????

@stevenbarber2703 7 лет назад

John is the best ceo tmobile has ever had he cares more about his customers then money

@darkdragonite1419 7 лет назад

And all of this changed with T- Mobile ONE.

@mandraxfilostein 9 лет назад

when free market is truly free it changes the industry.

@LINGYang 7 лет назад

been with 4 years

@tc1uscg65 6 лет назад

This dude looks so much Geoff Tate. Could be his brother.

@user-gf5zo3hp5y 6 месяцев назад

Love John Legere 💗

@KTAC1 7 лет назад

good guy john

@dontaylor4464 6 лет назад

Tmobile has got better n I jus been with them for a year. But I'm bout 2 switch to Verizon faster internet.

@shaeet 9 лет назад

as much as I love Legere, i've been a TMO customer for 3+ years now and i'm about to switch to AT&T cuz the signal outside of major cities is non-existent. Customer service was always excellent & i've never had a bogus billing error like VZ constantly does. IF they work on their network more & get it reaching bumblefk areas then I'll come back but for now the signal is just not that great

@Sushidotexe 8 лет назад

I live in Pensacola, which is definitely not a major city, and I have 4gLTE all around me. Coverage here is great.

@anncraig2598 6 лет назад

Love Tmobile John is the best CEO Ever

@Corruption2Light 7 лет назад

I switched on Dec. 4th, 2016 and was promised several things like, I'd have my previous final bill (Verizon) paid off and $200 credit per line (3 lines) and neither ever happened! I ended up receiving a T-Mobile bait and switch. On Jan 16th I was told to give them 3 weeks to sort everything off and never received a call! Never! I truly hate this company. The thought of this company bringing on new customers under false pretenses drives me nuts. Wish I would have stayed with Verizon.