AI offers telecoms operators a wide range of short- and long-term opportunities. It will lead to a smaller, better-skilled workforce that is able to enhance customer journeys and improve success rates and volumes. But AI adoption will be ineffective without the right operating models. A successful transition to an AI-enhanced business requires all aspects of the operating model to be optimised for that new world, as well as being ready to address the new challenges and risks that AI presents. The additional cyber-security risks and associated liabilities are a significant consideration, and new regulation will make executives personally answerable for failures. TMT operators therefore need to approach the adoption of AI as a holistic reimagining of their future operating models, rather than simply a minor upgrade to existing systems.
16 окт 2024
