The AKWARD Experience Of Servicing My Audi R8 V10 PLUS (Caught On Camera) 

Gotta love techs that don’t know they’re being recorded. Smh unprofessional

Expose them bro, everyone needs to know the jerks

I’d call management and at least let them know what’s going on in the service department

The battery must be in a difficult location and they didn’t want to mess with it...real professional

He was probably jealous and the fact that your car might not start one random day made him feel better.

I'd have a sit down with the General Manager and Service Manager and show them the footage.

Even if you don't return to that Audi dealer for service, you should definitely contact the management over there and tell them what's going on..

Call the GM and show him the video! The techs need some coaching on how to care for owners cars!

I’ll do the favor for you and send this link to their instagram.

I think you need to stop giving the "benefit of the doubt" and put in a legitimate complaint to the dealership. I don't think the brand Audi or this dealership would enjoy having people like this working for them. It's a bad look and if they are doing something minor like this, what else are they doing...

Mike you are way to chill about this!! This is a very serious issue!! I’m a former service department supervisor for a Toyota dealer in the NY area and I cant stand this type of behavior from dishonest techs. I always used to tell my guys in our weekly meetings,you have to work on every single customers car as if it were yours! Because that one time you choose not to will be a complete absolute failure to everyone”. We live in a society where everyone has cameras, so it’s kinda hard to be dishonest when it comes to customer service. I hope that Audi dealer sees this! They should be ashamed of themselves! All the best to you Mike!

I take my Audi to this exact same dealership, so glad I could see this lol

Dude, I would call them & get those lazy tech’s in trouble. They shouldn’t treat a super car like that, nor the owner like that. I wouldn’t tolerate such behavior 😕 You don’t deserve that Mike!

My friend is the general manager of that location so I sent him the video

Mike seems like the most reasonable, down to earth, nice guy. If I caught someone on video telling me to f off for no reason or not informing me my car needed something because they didn’t want to be bothered with it (most likely because it was covered under warranty), I couldn’t be as calm and understanding about it as he was. Really a shame that happened to him at an Audi dealership, of all places.

You need to tell the dealership about this. How many other honest people are being screwed by these techs

Other than making management aware of what happened I would never set foot in that dealership again.

I kind of want a dash cam to keep on eye on stuff like that, but also sometimes ignorance is bliss lol. I'd be so mad.

That tech will be looking for new employment by Monday morning at the latest because I can guarantee someone within that dealership is or has watched this video and having a conversation with him. And also probably making arrangements for a new battery install free of charge 😆

Show management the video. Or ill go personally and show them. I live near by

I’m watching this while I’m sitting at the dealer getting work done…🧐

Clearly an advantage of owning a Ferrari, Bentley, Lamborghini etc. You’ll be treated like a king, not like a schmuck.

Dealerships are the worsttt!!! I always have awful experiences with all dealerships it seems. Sorry that happened man.

The F-You guy definitely knew who you were...he could hear you saying "finally" and that was his response.

Yea I would def be giving a call to the service department.

He knows you're the owner. Why would someone say "finally" if its not their car

I own a professional auto shop and I am always aware of cameras. The guys needs to be fired. I would fire them if they were at my shop. Clean up your mouth and life guys.

Mike he knew u were the owner , when he drives by you he hears you say "finally" . He took that as if you were meaning he was taking long and being slow to service ur car (4hrs) so he's like "alright well F u " and about ur battery, yeah he knows how tinder the battery situation is on that car and didn't wanna do it , not today lol

You’re way too nice. I would’ve had a sit down with the dealership GM....

Expecting honesty & competence out of a dealership tech is like walking into the ocean & expecting to come out dry. There has to be a few good ones out there who actually care, but no one will ever care about your car like you do. Even if you can't do the work, being able to diagnose yourself is what it's all about. Different caliber of car here than the norm though. Respect to you for keeping a level head about it! Not easy!

They definitely need to see this Mike. Terrible treatment!!

Being so kind to the tech must be the Swedish blood in you. :) Hellre fria än fälla. Awesome R8!

Love your videos from Canada

I´ve got an Audi as well, not as nice as yours, but an A6....my experience is that the audi always discharges your Battery, and kills my battery every 2 years somehow. even where it´s called a Sevice Free battery... Since i started using a Trickle Charger, it does not just keep your battery load at optimum, but also checks the Condition, and then Cycles to optimize the Battery Health, this really improved my Battery Life quite a bit...since you now have an audi too, could be an idea to make sure your Battery is kept healthy by such device as well...(CTEK 56-305 MXS)

I think you should show the video to the manager it could have been a safety concern

Sorry to hear that man! I am a sales consultant for That dealer and that’s unacceptable. We are the largest dealer in western PA for a reason. That’s not how we do business. I think it was great that you took a video, this isn’t your every day scenario there. This will help weed out the bad eggs.

Dang, I dont even wanna know what else they do behind their customers backs.

The condition of the service area is pretty appalling for a high end car dealership. It looks like a low class backyard shop. You can tell the owners take no pride in their service area. Speaks volumes about how professional they are.

I don't like how the techs disrespected you like that.....your always in a good mood and nice to everyone....God blessed you and those guys are jealous.

I work at the plant where the Expedition and Navigator's are built and I can confirm that there is no suck thing as a Expedition ST. 😂

AutoVlog Great Video I'm glad you got your R8 V10 plus serviced for the first time and I would call the Management and Complain and about your Bad Experience

Like some others have said, I would at least let the management know. It’s the service department job to fix cars. You could have been on a road trip and had a battery failure and then had a tow bill and so on.

Jag skulle definitivt åka tillbaka och ifrågasätta servicekillens beteende, sen skulle jag aldrig sätta min fot där igen!

Mike, the Audi dealership in the Strip and the Audi Dealer in Washington PA are both owned by Cochran. Their service department is trash at both and I've had bad experiences at both. Your only option left is Sewickley.

Yep I’d be done with that dealership. You are a lot more patient and forgiving than me Mike

You honestly handled this like a true gentleman, you’re are one of the reasons why I own an F150. Great channel and I’m glad you have success so far and wish you more in the future. You deserve it.

As a former dealership mechanic, some batteries can be a complete B-word to do. Knowing how “shop talk” can be, how I interpret what he said was, the car was already there a lot of stuff, much longer than the initial oil change, and adding a battery would add a decent amount of time to the job, he did mark it off on the sheet, I would actually fault the service advisor for not rescheduling you to get in for that. The mechanic didn’t make a big fuss of it because it’s not a big deal as the car starts with no problems. But yeah service advisor should’ve booked you in for a battery replacement on another day. Anyone calling for that mechanic to be fired, I mean, that’s literally how most talk. Mechanics talk like that with each other, they wouldn’t to the customer, he didn’t know he was being filmed. Also most dealerships you’re not allowed to film in, so I’m not sure I would’ve posted this video.

You should ensure the general manager of this Audi dealership sees the full camera video of your service experience. For the extremely high prices they charge for Audi service they should treat all their customers with respect and provide exemplary service. I suspect dealership management is unaware this sort of behavior is going on. It will cost them customers in the end, and may result in customers’ cars not receiving proper care and experiencing greater potential damage in the future from neglected repairs.

@RogueSupercars congrats on going from the M3 to seriously quick M8

A number of journalists/car reviewers when reviewing a quick shifting automatic(with torque converter) nearly always say that it shifts very fast and you don't really need a twin clutch; to an extent they are correct. I had an 8sp auto ZF although it shifted quickly it still wasn't as fast( or as crisp) as my previous twin clutch car. I missed the dual clutch's immediacy of the shifts. I know the ZF auto can be smoother but it doesn't really concern me. I'm now back with a dual clutch. The car shifts in the R8 were superior in every way to the BMW's 8 speed auto. The technician's laugh was very weird.???

where is your ford danger ranger ? I am missing that car soo much

You should be mad at the guy for not saying something about the battery because what if it was something else like bad brake lines or a broken suspension piece that could cause a bad accident. You are right you should never go back to that dealership

Mike - the GM of Audi Pittsburgh will reach out to you Monday

Audi Care Mike...is about $899-1099 roughly depending on the model of the car and can be purchased w/delivery. Covers all major services required by Audi up to I believe 40k or 4yr mark on the car and goes with it to new owner/transferable. So Audi will do initial service, 10k, 20k, 30k and 40k normally under Audi Care given its normal intervals are annually or 10k. Enjoy!

You need to show this the the GM screw those techs ! D bags need to be called out !

I believe the battery change out in an R8 takes about 45 mins to an hour. Although you can see the top of the battery from inside the front trunk, after removing an access panel, removing it completely requires removal of the front trunk liner and all the trim pieces surrounding it. The tech probably didn't want to do it because he knew it was a bit more time consuming than just swapping out a battery on most cars (10 mins). And I'm sure he's been told by the service manager to try and avoid such service work on cars still under the Audi "Care" warranty so he can focus his time on more profitable & billable hours for the dealership.

You said finally when the dude turned up. He probably though you were an unpleasant/ungrateful person by saying that when he turned up. I agree with him saying what he said..

3:09 watched this a week ago and came back just to watch this part. the editing and music is top tier mexico content on this whole website 😂

Damn last 3 seconds of video, generous!!

0:05 This part kills me 😆😆😆

what kind of dash cam do you use?

I would never go back to that dealership.

What dash cam do you use? Thanks

I've been a tech at Audi for 4 years. When you replace the battery you have to calibrate some sensors, its not that much of a job if you've done it more than once. But it does take a hour or so with the calibration. If I was the head of the dealership, I would've given you a free battery and an excuses. ( Battery is located in the front, between the wheels, you have to take out the whole front boot thing )

Greetings from Finland!

Pls check if the entire services they performed were up to the mark or fully legit. No loose ends

Unreal lol

Can an Audi R8 V10+ be serviced at a Lamborghini dealership? Being nearly the same power plant and part of VW Group it makes sense to me. Would be a totally different level of service.

Yoooooo that dude doesn’t know how to step on the gas on that bmw every single time he’s slow at it wake up bro 750 hp don’t b scare🤨🤨

That tech is screwed 😅 we need more of this! Bad techs are why I have trust issues with dealerships...

What I don’t understand is why is he laughing like you’re just doing work. checking a bad battery makes you laugh that much that just sounds evil honestly lol

i used to work in a vw service dept if any of us got caught being that unprofessional instant termination and rightfully so customers trust us with their and their families safety and its a shame you don't live in jersey we've got some really good audi dealerships here no 4 hr wait instant loaner car

The st Is real I work at the plant that they make them In Louisville Kentucky

It is a pain to remove the battery. You have to basically disassemble the entire frunk tub, remove the plastic covers as well as remove the windshield wipers. They could have just told you there was no time to do it that day. That Audi shop looks really sketchy. Looks like a average garage. Figured it would look more like BMW service centers. Neat and clean.

The tech heard you say “Finally” and that is why he said “f- You”.

Mike you need to go back to the dealer and show the management just whats happening in there service department, this is totally unacceptable!!!!!!!

Be a real boss and go back there grab the technicians themselves and show them that. Then proceed to show them your RU-vid channel.... yeah you shame them. Tbh it’s a fkn super car and they should be treating that shit like god. I would never take my super car to a dealership that would act like that. No profession or love for cars

What cracks me up is I work in a shop all day working on cars and I own a 17 R8 Plus. I sure as fuck ain't putting a battery in my car when it needs it. 🤣🤣🤣

Cars like this should be left stock.. why mess with great engineering.. just cheapens it

Handled very well. I had numerous problems/issues with Mercedes service. Finally told them to never contact me again. Even had a terrible experience with Mercedes USA when I try getting my last issue(a recall) resolved. Love my E63, terrible experience with Mercedes.

I think all that guy driving in heard was “finally” 😂

Imagine how many views the full video of the scenario would get... Upload it.

I wouldn't put up with that crap regardless of the car, but Audi service needs to be better. You should show the service manager this footage. Congrats on the R8 BTW! Welcome to the Audi fam.

Dude no harm no fowl, but not going back I’d say. Sheeeeeit!

I bought my 2018 Audi A4 in 2019 (at a Mazda dealership $1000s cheaper by the way). I was able to buy the Audi Care for about $900 at the Pittsburgh location - first owner didn't purchase it. Check out the rooftop on your next visit.

The steering wheel of this car is manufactured in Romania. Very nice and techy steering wheel. Enjoy

That battery was most likely under warranty and warranty does not pay like out of pocket does so they didn't want to deal with it. Also it most likely was in a annoying place but im not to sure. Either way they should have told you.

Sir, you got class not outing these slime balls. For that and the content you deliver, I’ve subscribed.

In PA it is against the law to record anyone without there consent

You can save slot of people from a bad experience down the road!

Unfortunately it’s always a small percent of bad apples. I had a Mechanic at a dealership steal my GPS card to my navigation system like 10 years back and the dealership gave me a hard time about replacing it. I would never go back there. I hope The manager sees this video and does what’s right for the company....

Growing up i wanted to be mechanic but when i finish my program and when to do some training at a Toyota dealer, this is exactly what i experienced. Making me hate the career so i do something differently now

As an FYI you should review the laws when it comes to recording video and audio when a person is not aware they are being recorded. Some states have laws that say both parties must know they are being recorded. And then posting the video/audio on the internet could be a problem.

For the benefit of other Audi owners in your area, please report the dealer. Otherwise, you become the part of the issue when other owners get screwed

Wow! Mike, it's the service advisors responsibility to tell you that your battery needs replaced, and make sure these idiots preform your required service. What a horrible service department. I wouldn't go back there. Idiots like this could ignore a problem that could destroy your car.

Mike !! You need to take the footage back to the GM of the dealer !!! Dont just let that slide.. they're doing this to other people as well.. you almost have an obligation to call them out !!!

The computer says it needs a new battery bc they left te ignition on while servicing.. happens all the time. You actually need to put is on a charger while servicing it. Modern cars have so many electrical users, batteries don't last long when ignition. That's why i think he laugh, bc he knows the battery is fine! The other dude only asked him if he was going to charge you a new battery. I think you should be worried if he did charge you a new battery, bc it's a easy way to make money for most dealers

Yea the battery issue needs to be addressed and that guy needs a spanking. What dash cam you have need to get one.

I haven’t had my first service done to my gt350 yet but I definitely now know what I’m doing when the time comes 😂

I'm on Audi #4 and my experiences with both sales and service have been very good over the years. Most of the dealerships I've dealt with have been top notch - always a nice loaner, services completed with no issues, friendly personnel etc. The last dealership, not so much - similar experience as yours, unfortunately. The good thing is that there's another dealership down the street so I'll be happy to take my business to them next time around.