The iRig Stream Is Not Playing Audio From My Instruments 

This is a problem I have that I can't find addressed online in IKMultimedia forums or any music tech forum.
Issue: the iRig is not playing the audio from the instrument connected to it.
Troubleshooting:
We unplugged and plugged it back in. (Duh you dummy)
All power is working fine.
All drivers are updated.
All cables are functioning properly.
The laptop plays music through the iRig fine.
The cell phone plays music through the iRig fine.
The Focusrite 2i2 Interface receives audio signals fine.
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Pinpointing the issue: The focusrite 2i2 Audio output is NOT sending a signal to the iRig stream.
Which leads me to believe either the stereo audio cables are the issue or the iRig’s input ports are not working properly.
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I will update if I fix this but no one at IKMultimedia knows about this issue yet…they all seem to assume there is some software issue.
There is not a software issue because every single process works fine on the iRig stream EXCEPT receiving an audio signal from the input ports.
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