Right. I was about to send this to my step bro who just started waiting, but then the gun came out and I was like nah lol. But this is too damn accurate. God I don’t miss customer service
@@ihateyou3976 another one of his videos it title is similar to when your religious friend goes to hell. In that video a guy paid god 20 bucks to send his religious friend to hell.
@@the_scarecrow3143 I would hope not considering he's literally copped a feel lmao. And if it is, then the sheer dedication to the bit is hilarious if weird.
"he's stabbed 8 people in his life, but i am more than happy to introduce you" somehow i sense that it is precisely because of that that he wants to introduce him
For the record people do in fact complain to the person who sold them the ticket when their movie sucks. Usually because they want a refund. I had someone ask for a refund because they didn't understand the movie, and another person because the movie and subtitles and they didn't come to the movie to read. But they all sat through the entire movie.
How do you refund a movie? pull their eyes out? But the memory isn't in the eyes! And feels very idiotic to voluntarily _try_ to get a refund then. No, I could get complaining to the ticket guy, but it should only be to have them relay it to whomever orders the movies, as feedback for customer (un)satisfaction. Also, jokes aside, do the ppl you described not realize they didn't pay for the movie, but rather that they paid for the seat? The reason cinemas disallow any refunds x hours before the screening, is because by then it is near-impossible to sell the seat again. It has in essence already been "consumed" even by that point.
@@feha92 I've actually gotten a refund once for a movie. Anger Management. It is the only movie I've ever walked out of. I left the movie within 15 minutes of it starting and the screening was not crowded at all (so plenty of extra seats) and the movie theatre happily gave me my money back, as they recognized that I would have a better impression of the theatre and come back and watch movies there in the future (which I did.) This was also almost 20 years ago so that might make a difference. (Also I didn't complain to the ticket manager I just told him the movie was awful and I had no intention of sitting through it and asked if I could get a refund and they said sure. If I recall correctly I just bought another ticket for a different movie that was starting in 10-20 minutes with the refund and happily watched some other movie.)
As the person who sold the tickets, I would have a field day with them. I would say something like, "Sure, a refund will be provided so long as you return the movie experience undamaged and in its original packaging." That aughta bake their noodle.
As someone who started as a waiter about a month and a half ago, this is accurate, especially the people who leave late. I had a group of ladies stay from the start of my shift to the end (about 4 hours that day). You also forgot the people who are really nice, you learn their names, laugh with them, and then they don't even leave a tip. Thanks Mike.
@@Idkwhattoputlmaoejjdjsdn where I live/work, waiters get paid WAY below minimum wage. (Minimum wage is $12.00/hr and I only get paid $7.20/hr) so we basically rely on tips.
@@Idkwhattoputlmaoejjdjsdn I'm not 100% on this (not old enough to work) but what I've picked up on is it's a common courtesy here and tips are what waiters rely on since they're paid less.
@@bestsquadsmemer3990 he made a video called when your religious friend goes to hell , it basically boiles down to his friend that payed god 20$ to send his religious friend to hell
Worked at a steak restaurant, had a lady say, "I want my steak a *little* rare, but not TOO rare, maybe a *little* medium, but not TOO much..." The cook came out and held up one hand, counting them off on his fingers: "Miss, you have FOUR choices: rare, medium-rare, medium, or well done. Which will it be?" We never saw her again, to our collective relief.
I’d rather have my best friend ether pay or give god good food to send me to the worst part of hell rather than serve the vegan teacher or her daughter.
You forgot the :orders one thing but changes it completely: like, can I get the chicken tacos, but can you substitute the chicken for beef and change the flour shells to burger buns and instead of small diced tomatoes can you just slice them and can you substitute the taco sauce for ketchup? Waiter: so you want a beef burger? Customer: NO! I want the chicken tacos, with a few substitutes.
I had a customer like this but it was them ordering something in a combo. Like can I get a cheeseburger, um some fries and a coke? Me: so a combo? Them: when did I order a combo I just want the BURGER the FRIES and the COKE Welp if you want to pay extra im not going to stop ya
There *are* circumstances where this is only slightly insane -- namely, if there is a special on chicken tacos, but you really want a burger, *and* the restaurant makes "food your way" a selling point. If both of these are true, at least trying to back into qualifying for the deal while ordering what you prefer seems reasonable to me. And yes, I did just that, although I was ordering online so no waiter was involved. I really didn't think it would work, but... :)
At first I thought you were saying when the customer complains saying they wanted a chicken taco but got a burger but sometimes it can even happen both ways where they order the chicken taco like a burger get a burger and complains anyway.
That's nothing. I work at Taco Bell. I will sometimes take an order, read it back to confirm, accept money, process the order, hand over the receipt... and THEN they'll want to make changes to it.
I really like how you put enough time for us to read the description of each type lol A lot of times people only leave the descriptions up for like a second or two, so I appreciate it
I noticed that too. I was initially wondering if I'll need to just rewind once to finish reading or pause to read all. I have a good reading speed. I read a lot. but like 99.9% of videos never leave the text up long enough for me to read it fully. had enough time to read it here comfortably. and while there was still extra time I did not need, it wasnt to much extra time. so feel like it hit a good sweet spot of not being to fast but also not to slow.
Not exactly "waiter" but when I was younger and started working at tommys I had some lady order a chilli cheese dog. She then came back complaining that it was TOO BIG. She said she wanted the smaller one. I asked my manager about this and he assured me that weve only ever had one size of hotdog, but she insisted that she used to get a smaller size. Went back and forth for 10 minutes until her kids asked her to stop. Customers are weird.
5:15 I hate this about America. In my country and in most places around the world, Tipping is customary and waiters and waitress' are paid a salary that's not dependant on the tip. The customer isn't responsible for paying their salary. Tipping is a way to show that you found the waiter's service enjoyable and want to reward them with cash. It also encourages quality service. When it is forced, there is no incentive to do more than minimum and it makes the paying part of the eating a lot worse than what it should be.
can I have a burger, but uhh can you remove the lettuce and tomato waiter - sure we can do that customer - oh and hold the sauce, but we could i also get a side of onion. customer - while im at it can i also have no seeded buns, but id also like a side, a little tiny cup with some seeds in it please waiter - but wai-- customer - oh right, thanks for reminding me, the patty, yah i dont want that, could you also remove that waiter - .... customer - oh and no salt please, kidneys cant take anymore if you know what i mean. Is this what you had in mind
I think the point of the video was about annoying stereotypes, not sensible ones. ...Though it did include ppl not tipping, allergic ppl, as well as picky eaters (same as allergic ones really), so clearly I am wrong about that (since they are the sensible non-annoying kind too).
@@starbladesfury2195 Not a problem, as long as you just say what you want when you order. It's the slow adjustments that are the hassle. "One plain burger, please, no veg or sauce" is valid and beautiful cuz now I have to do less. It's something quite different to do it over the span of 10 min during rush hour😂 Can I have the x -Yes *writes down order* Oh, but without x -That's fine *notes adjustment* Oh, and not x either -Alright *adds another note* Is that all? Yes. *Turns to leave, so I can get you your food* Oh wait! *Fucking WHAT* -Yes Can I have the x instead of the x? -Sure, just a moment *Crosses out a bunch of stuff and re-writes order* -Repeats your order back to you to make sure it's correct because you made adjustments to the meal Ehhhh yeah that's what I said -Just making sure :) Oh hey, can I also get x *No No God No Just Leave No No No I have so many other people waiting* -Of course *Dies*
4:00 felt that one. I have a friend allergic to like a dozen things. Peanut butter to the extent where if he smells enough he enters anaphylactic shock
@@AgentAnime95 still a teenager so mother helps him. He can't eat outfood. The allergies I memorized are Peanuts Fish Shellfish Nickel Milk And another ton of things. He has eppipens on him. Not to mention has bad asthma. Great kid and very nice but I don't think he will live to 30 because of his medical stuff
You forgot the people who order one dish and change almost everything about it. "Can I have the ceasar salad without the bacon?" "Yeah, no proble-" "And does that come with a dressing?" "Yeah." "No dressing please. And do you put any shrimps on that?" "No, it's just a plain cesar salad. So I'll get that going -" "I want shrimps on it." "We don't put any shrimps on our cesar salad, sorry." "But you have shrimps, right? There's shrimps on the menu." "Do we have shrimps in the kitchen? Yeah. Do you want the shrimps instead?" "No, I want shrimps on my cesar salad without dressing and bacon, oh and also can you put the parmesan on the side, I really think your dishwasher doesn't have enough to do." "And I guess you only want to pay the price of the cesar salad for this abomination that'll waste the time of everybody in this restaurant, complicate everything and cost more to make." "Yes, I mean... it's only a cesar salad" *shoots guest* "And what would you like?" "Yeah, you used to have this dish one the menu-" *shoots other guest*
I was never a waiter, but I can relate trhough meeting that one species. In a restaurant I heard over my shoulder how she ordered a salad and worked her way yo make it a caesar salad without sauce. My brain farted out of existence
As someone who's had to deal with both, him shooting the drunks/late comers was immensely satisfying. EDIT: The complicated bill splitters should've been shot too.... after paying of course.
@@GambitsEnd not talking only about the video though, I've seen this "dealing with clients fucking sucks" attitude which just isn't true in my experience
You forgot the customers who aggressively hit on you while you’re on the clock. I love the inclusion of “customers who aren’t paying attention though”. 😁
Especially the senior citizen who is hitting on you to feel better about themselves and feel like they are young again. It is all a power trip for them.
I have worked customer service and never hit on anyone while working or while they are working. I've heard stories of course of where that kind of thing leads to real relationships and I wouldn't be upset if someone hit on me while one of us was working, but I wouldn't do it.
Was at a running Sushi yesterday and athere was a dud who complained that the portions were small and he couldn't choose what came across. He was offered a seat at a table so he could order what he wanted there and they even made plates with what he demanded and sent them out but he still left complaining about how bad the food was. I was there with a friend and I guess we both agreeed that the food was just fine 🙄
Some people just need to vent I think, unfortunately. And not everyone knows how to properly do so? Must be at least part of the reason you have to have strong mental fortitude to have good customer service. Also why some service employees seem like the life has been sucked out of them. A few rude af people can really bare on someone's mind that works diligently. On the other side of that, compliments of recognizing someone's sincere effort, can help a lot. A sincere compliment goes a long way.
should be more common for places to just refuse to serve rude folk, they damage the experience of anyone else there, they should come back after growing up
@@RaraGris you can say to the other person you're with and they'll fix it for you , encourage you or if they are just as shy, people are willing to wait for you to get to your point. And it's usually only the first sentence or word that starts and the rest will flow naturally. Just start by saying hello or excuse me. im an introvert that often has to speak higher than my normal voice. I've repeated the same sentence to a stranger like 3 times before they understood what i was saying. Point is people are patient and you're not wasting anyone's time. It's their job to serve you the right order.
Hit the mark with all of these. I also experienced the prayer one but it was when I had only brought out 3 plates of food and still had 2 to go. I understand some people feel the need to be grateful for everything but it's a little awkward when I'm standing there with 2 plates of hot food burning me through my cloth with other tables to get while they all have their eyes closed and fingers interlocked.
People who do that in a public restaurant are just looking for attention from the other diners. "Hey everyone, look at what good, godly people we are!"
@@cufflink44 I don't do that, but I can think that others don't do it just for the sake of publicity. I can also think if somebody does that in my country, waiter would just set food on table. Why's waiter obliged to hold the plate in their hands while they have their own thing to do, in US is beyond my understanding.
SOMEBODY'S got experience in the service industry! No one who hasn't would understand as much about how bad some excruciatingly degrading dealing with some of the wretched,petty fucks who occasionally saunter right on in through the doors and start some bullshit that you can't do anything retaliatory in response to for fear of your job. This video actually did its job far too well,cuz it WAS funny as hell,but also accurate enough to get me all worked up about things. Guess what kind of work I do for a living!
@@Promses2Keep in a manner of speaking,most definitely. I can truthfully tell you that I have been constructing my own personal private hopeless hell all around myself slowly over the course of my entire adult life with a meticulousness and precision that I have literally never displayed in a single other thing that I've ever tried my hand at. ....not to brag about it too much but the craftsmanship on display is damned impressive,in my own humble opinion.
My strategy for dumb questions when I am oldest staff at work is I go to the back and ask the question loudly any ways. It is not like they could know I asked the dishwasher. And then I go back and say "I dunno". Customers are horrified by the idea that you will always go to the back to transmit their questions so that will make them stop and just order like a civilized person.
I always hated when I'd go out to eat with someone and they'd ask the waiter "Is this good? Do you like it?" They're gonna fucking say yes cuz if not... that _could_ very well cost them their job.
I personally say its "popular, but I like some of our other items better" when its something I dislike. Everyone does have different tastes, someone must like if its on the menu, right? *looks around nervously totally not thinking about that thing NOBODY orders or asks about*
"Eh, i didint tip you much because i need to save some money" is a legit thing. waiters saying they need you to tip them more, is like their expenses being met at a detriment to yours.
never had a waited say I need to tip more. generally do 20% as a base and adj depending on how I feel their service was. I admit, I can't be petty in my mind sometimes. like if I never get asked for a refill of my drink when my glass is empty, and I never get to ask you for a refill because you never once checked in since dropping the food off. I'll reduce my %. like God dam. you can atleast check up once right. don't need it to be too often as interruptions are annoying. but God dam. atleast once before the meal is over so I can have a drink.
Last Week i had a customer order a beer and a bottle of juice for each of his kids. Not seeing any kids i asked him how many bottles does he want. He looked around and seeing that his kids are outside he said "Lemme check." and went outside. It left me absolutely perplexed.
@@rawascz7855 Which proper father will forget his kids? He couldn't even remember how many kids he had!! After buying juice for "his kids", he'll later go out to get some milk...
Allergies aren’t something you can control, but I completely agree it’s annoying when people who are allergic order things they KNOW they are allergic to and blame others
Ok, this is some ABSOLUTE quality content. Side note: I have a lot of allergies so the allergy is kind of me but I make sure I'm not obnoxious. I'm actually allergic to rice though, lol.
Ive spent this past 2 weeks watching your video as my 10 minute break from study every hour (I have my uni entrance exams next week). Zach, your fucking awesome I love you, you absolutately carried my mental health, Id be crazy without this videos. Keep at it please
My family once visited a restaurant while waiting for a flight and my mum goes "I'll branch out and try something new." which is cool. Her drink arrives, she drinks like half of it and decides she doesn't like it. Nothing was wrong with it, she just didn't like it. She calls the waiter over while he's serving a different table, and proceeds to complain that the drink that she ordered wasn't to her liking, and she wants a different one. The waiter, bless his soul, was very patient and ended up giving her a completely new drink on the house. Me and my siblings all stared at our mum in shock, because it was just so rude. I've never been more ashamed. To that waiter, I am so sorry.
@@dwaynepeters4520 waiter was a G and handled it well. Nobody was offended. I agree you should send back food that's incorrectly made or sub-par, but neither was the case. She got exactly what she ordered, well made, and decided she didn't want that and so demanded something else.
The allergic to almost everything is a real thing, one my classmates was/is allergic to almost everything. it's so much worse for those people than it is for the waiter.
You missed a few-the ones who leave chewed food floating in their glasses and smeared on the outside and want refills, the kids who stomp food into the carpet and the parents laugh, oh and my favorite: Whomever had explosive diarrhea all over the inside of the bathroom stall, left six inches of feces nd soden toilet paper along with their underwear on the floor and an overflowed toilet. But yeah, BTDT with some of these. Great vid man. :lol:
0:53 I've worked at a movie theatre and this happened to me, some guy came to me to tell me what parts of the movie we could improve on next time, I'm not joking
should always order medium rare. knowing that every resturant will still somehow cook it as either medium well or well done. better to go under cooked knowing it's most likely going to be over cooked. so undercooked in the hopes they don't insanely overcook it
because USA waiters are actively paid less to morally force customers to pay tips and trick them into thinking the restaurant is cheaper than it actually is. Tips are a bonus, you're not supposed to expect them.
I’m really glad the restaurant I work at has you order up front so I only have to deal with customers as a server. I still see some of this, but very rare. Although It is extremely rare, I hate it when people stay really late, just last week some group stayed 40 minutes after close.
Just FYI an allergic reaction is when your body produces so much of a chemical called a histamine that it causes healty complications. Since an Eppi pen is explicitly an antihistamine, it is medically impossible to be allergic to them... Or at least the chemical within the eppi pen. You could be allergic to the pen itself such as the needle, plastic, etc. However the antihistamine would counteract this so it is incredibly difficult to be allergic to it in any serious capacity.
As a cook, the ones we hate the most are the ones that arrive and stay late. Generally, if we're all clear and nobody has come in, as long as our area is clean and ready for the next day, we can go unless we want to help the dishwasher. But if someone comes in late then it messes EVERYTHING up. Because we'll get a ticket like 20 minutes after closing, and by that point we'll have everything put away and wrapped up and clean. But then we have to unwrap everything and dirty up some more stuff, which also keeps the dishwasher later and usually extends everyone's work by another hour just because ONE table decided to come in 2 minutes before close.
