This is Getting So Bad it's Funny | Fanatec "Apology" Email 

hey bro long time

Go Moza

Ill take cammus any day everyday. Oh I got one already. Flawless for 2 years and going.💪💪💪💪💪

I was planning to move from Thrustmaster to Fanatec but in the end I've chosen MOZA, no regrets at all.

@@orangesimdriversame here T300 to R16 with KS wheel. Absolutely love it 👌👌

Why didn't you just cancel your order on your fanatec account? You don't need to send them any email for cancellation.

@@EarthIsFlat456 Once the order enters status "Handover to Warehouse" there is no longer an option to cancel on the website. This wouldn't be an issue if they had any semblance of customer service.

I don’t see how anyone can defend their practices at this point.

Which is a good thing! Before they basically had the monopoly on high tech sim racing gear so they could have gotten away with treating their customers like the ugly girl at the dance. But they are doing it now when there's heavy competition from multiple players *facepalm.

I have a DD Pro, and on delivery it had a faulty throttle pedal. As described here, the after-sales from Fanatec is as hopeless as their delivery systems. I bought a Logitech G Pro DD wheel and pedals as insurance, and whilst some would say it's overpriced, it is a lovely piece of kit, and worthy of your consideration.

I was a Fanatec customer for several years. I left them due to quality issues and the unsatisfactory resolution that was offered by customer service. I have given my money to Simagic, and the experience has been very good, so far.

Join the crowd. I really can't see how this company can stay in business with this kind of service. I just want my paid for replacements and this fanatec company will never see another dime from me. Mind you they have taken many of my dimes

I love my Alpha Ultimate. Hell of a wheel at that price point and strong enough to remove a limb 😂

I just bailed on my DD1 and Porsche rim and went to Asetek.

Why not Moza? Its fanatecs biggest competitor below 1000€ and the quality is just fucking good, and they have fast resellers

@@Zero.X just liked the look of the Asetek gear more. Absolutely not saying there is an issue with Moza.

I hope they get it resolved as well! Personally every product that I've used from them has been top notch and great. It's just the customer support and transparency that is lacking. Once you do get your products I'm sure you will be very satisfied!

The DD+ is apparently still awaiting certification from Sony, and that is why it in particular is delayed, and anything else in that order will be delayed too.

How? Because I have already placed 3 orders with Fanatec and I always receive it at home within 5 working days.

I feel for you. I have same issues and still waiting for my qr2's (7 weeks and waiting) which should have been covered under warranty anyway. But no, i have to spend another 400 canadian just to fix there faulty product. Will never will buy fanatec again

I cancelled my order with Moza for similar issues only to put in my order with Fanatec instead. -_- Thankfully I got my stuff 6 weeks after I placed my order basically with zero communication. I basically got the tracking number in my orders page 4/5 days before the boxes got delivered but that was 5 weeks after putting the order in.

@@blindaceg I ordered a Moza R5 and got it within 3 weeks.

I wouldn't have gone with Thrustmaster

You can do a chargeback via your bank, or if you paid with Paypal you can start a dispute and escalate it to a claim. If Fanatec do not respond to the Paypal claim within 10 days with a solution then Paypal will automatically side with the customer and give the refund.

they have an ongoing inventory since beginning of this year. i think until 10th, so no shipments until then

@@corE452I lost trust on Fanatec, I am sure there is another excuse to extend the 10th to a later date. I just canceled mine thru PayPal and it worked. I have no desire to use their product as I have experienced their incompetence since 2017. I am now starting on selling all my Fanatec and switching to another brand.

December 31? Like a week ago? 😂 Bro, a lot of us have been waiting MONTHS for our shit. Get in line...

where was this?

DUDE! What's up man! I head over to your channel from time to time to see if you've come back! Hope you're doing good my man! Are we going to see you back any time soon?

yup you're certainly on to something there!

AMS 2

Oh man that's terrible. I had no issues with my CSL DD and it is pretty solid. I really hope they get you squared away soon!

Dude i just started to return my csl dd - they already generated cheapest shipment label for me (i payed like 30 euro when I bought whole bundle with loadcell pedals - more than 1k euro and they still charged the shipping fee lol). I'm just gonna send it to my local store for the fixes instead (my power socket is little loose - when I move the cable it sometimes drops the power).

@@MiPDarnok Good luck is all I have to say. They have had mine for 5 weeks and havent touched it. Got email yesterday from them and sounds like it wont be done anytime soon... Maybe in the next few months because they moved warehouse and failed to train staff properly. I can share image of the email if interested but dont think that can be done via messages here

Glad you received your products! Please keep us updated on how you like them!

Simagic makes fantastic equipment!

How are the pedals?. Haptic motors and hydraulic mod?

Do it man. You won’t regret it.

Credo l abbia fatto una settimana fa..

So do you recommend g pro for great experience? I’m on Ps5 I want Fanatec but worried I will have problems and stress. Logitech seems much more safe. Just not loving no accessories on g pro

Posso chiederti se è compatibile con periferiche fanatec, come pedaliere e freno a mano??.

true buddy😊 I also was working with service desk and SLA is more important then the clients for operation managers and team leads.Looksclike they lost a lot of people .Dan he kind close minded 😂

Not a good excuse for Fanatec. They already had problems with shipping and customer service before black friday and they held a sale knowing they wouldn't be able to handle the amount of customers. They've done it nearly every Black Friday, its just this one is blowing up in their face.

Bathurst Australia

Ohala que te llege tu equipaje rapidamente. Me toco la suerte y yo recibi mi orden en 3/4 semanas pero tadavia reconozco que desafortunadamente eso no es lo normal para Fanatec ahorita. Aun, todavia me quede sin comunicacion sobre mi orden por dos semanas hasta que recibi el numero para seguir el enviaje.

Great to hear another positive story. It does seem like they are getting things back in order as of late which is great news since their products are solid!

Where do you live ? EU ? US ?

@@This_is_Elzed northwest region of US

ordered 13th of april , still no tracking number , got an email on 15th that order is being prepared and thats it. They dont respond to email , they dont answer to calls . I have contacted paypal to make them send the order otherwise they gonna give me my money back.

you're about to make a lot of new friends lol

Sim-lab, SimXperience, Simagic, and Heusinkveld have been great examples of good customer service for me. Fanatec and Thrustmaster not so much.

dude my fanatic order has been delayed for 60 days and counting like they fucking suck

buy moza

i just ordered some stuff from them about 2 weeks ago. placed the order on thursday night then got a response on the following monday. ended up getting it on thursday. so it only took about a week to get here

The problem is that it’s been an issue for years now. They’ve had enough time to address the problem multiple times over yet they’ve still done nothing. They just don’t want to give up any profit to hire the necessary customer service reps and their customers are paying the price for Fanatecs greed. They deserve every bit of the hate they are getting at this point.

jackoffmeier, hahahaha

Feel the hate! I had no issues with my order, 7 days after placing my order, my kit arrived and with the exception of the CSL DD shaft clamp (which I replaced before using using the CSL DD) has functioned perfectly satisfactorily. I, like the majority of their customers, am satisfied.

@@oktc68So because you haven’t had any issues yourself, everyone else should be okay with their own product failures? Your products working means that their horrible customer support should be okay?

I have a wheel that doesn’t work. I have tried to email them 3x. No response after 4 months. No wheel and can't run. This sucks.

The issue with Fanatec is they occupy a space in the market with fairly competitive pricing, a healthy resale market and residual values, and a good product range. They're obviously having serious problems this year scaling to meet demand, they were probably much too compartmentalised between sales/marketing and production management. I think they vastly oversold what they're currently capable of fulfilling for whatever reason, possibly due to unexpected circumstances with manufacturing. I'm not making excuses, I'm also waiting for a full DD kit, but I have experience in complex overseas manufacturing and logistics, even one small thing can totally chain reaction. screw up everything. I hope the situation improves soon and I end up getting a product before April, because it's crazy at the moment.

*their. idiot -.-

You won’t be disappointed. The alpha ultimate is awesome. It’s buttery smooth and more power than I’ll ever really need . Next I’m going to sell my Heusinkveld sprint pedals and get the P1000’s.

Peak power wise yes but even Fanatec themselves have said the Clubsort wheelbases are a better and more precise ffb technology. But only time will tell if that's true I suppose!

ok........

Fuck Fanatec and finatic tho

Nah, they’ve been known for piss poor customer service for a long time. Email them today with a made-up issue and see how long it takes them to get back to you. Bet it’s 8-10 business days at the very least.

@@akfortyfo7024 yeah no surprise. They get so many emails from a community of impatient and complaining people lol

​@@TheoWellington and therein lies the problem. Now consider why they get so many emails

Lol.. Fanatec bootlicker. Feel like I've seen it all now.

Is it a mismatch, some customers like complaining think unnecessary and some don't do their jobs right at work. Is human things.

Agreed ❤

La diferencia es que nosotros hemos tenido suerte pidiendo cosas de ellos hace mucho tiempo cuando su atención al cliente todavía funciona, hay un montón de gente que acaban de comprar de ellos en los últimos meses que no han recibido sus productos ni una respuesta durante meses. Algo que no es aceptable.

@@misterdog7 yo hace dos semanas compré los V2, y me llegaron a los 3 días. Y las pegatinas las compré el miércoles,y el lunes estaban en correos. Supongo que será la suerte que tengas. Pero no es aceptable querer destruir fanatec,en virtud de las nuevas marcas. Todas tienen sus desventajas,y ventajas. Y las que estan emergiendo lo logico es que quieran hacerlo todo perfectamente. El ego de una marca es transferible al de su Ceo,fanatec tendrá que resolver esas diferencias, estoy de acuerdo,pero eso esta muy lejos de encontrar una justificación para hacer este tipo de videos.

Lo que no se puede hacer es agarrar 1000 y pico euros de la gente y retenerlos 6 meses, eso es abusivo. Pones una lista de espera y un pago modélico. El mejor ejemplo lo tienes con la Steam deck, yo la reserve un año antes, pero no pague los 500 euros que costaba, hice un pago de 3 euros y me puse en lista de espera, al año cuando me tocó mi turno y la máquina estaba lista me mandaron un correo, pague su precio menos los 3 euros y en una semana estaba en casa. Eso es una buena práctica empresarial

@@albertogarcia5276 eso es una chorrada de tamaño instrumental. Lo pagas cuando lo pagas porque tienes el ansia de tenerlo reservado solo para ti porque sabes que se acabara el stock rapido,y si quieres una reserva semejante lo pagas. Si sabes que no sale hasta diciembre los 1000€ se te retienen como dios manda. Porque a nivel empresarial lo que no voy hacer es reservar 100 unidades y a ultima hora 20 se echen atras porque no tengan para pagar la luz porque en esos 6 meses de espera su situacion economica ha cambiado. No me contéis bobadas . Sino te sobra la pasta no te gastes 1000€ en una base para jugar al pc o a la play y creerte el kaeiser.

Fanatec themselves pronounce their name as "fanatic".

​@@ChristopherWoodsyou are correct.

Dude have you even paid attention to what is going on lately over at Fanatec? I never had any issues neither but that's because the last time I ordered from them was like a year ago...

It’s crazy that a fanboy of a company is bashing people who are upset at that company’s horrible customer service. These stories are all over the internet so it’s not like he’s alone or making it up. Selling a ton of product at the prices their gear goes for and having such horrible support for those customers is unacceptable.

Doesn't matter.

According to Fanatec, it is actually pronounced like "fanatic". Ring their phone line to hear the nice lady say it if you want. :)

You are wrong. It's pronounced like fanatic....

Fan attack is the most appropriate way of saying it.

Wrong. This is easily googleable lol.

The CEO himself said that fanatic is the correct pronunciation, but he also doesn’t care and you can say it how you want.

There's getting your stuff in an instant, and having to wait for months for a product you bought and which was supposedly in stock at the time of purchase. And that's not even counting waiting for weeks/months to get faulty equipment replaced. I suggest you take a look at their forum to see what's going on lately.

@misterdog7 like I said, it's not the case for everyone. What I meant by that, was some people have a good reason to complain. But not all. Don't forget, a lot of these issues are due to everyone wanting to grab a deal on black Friday, then overloading a small company who has no choice but to run on a "Just-in-time" model. If people want a "Just-in-Case" modelled company, then there's companies like logitech, who can not only afford to stock shelves in stores, with the hope things might sell, but can also afford to absorb costs such as Sony licensing fees. Whether it's Fanatecs fault or the Hoard of black Friday customers fault, we'll that's not really up for debate. But, I still think we all need to share some of the burden. If we all want to buy in the same week of the year, then we all have to cop some of the delay. Fanatec is copping it hard too, they're probably almost failing over this. So now they're forced to ship between real issues, and petty issues, while also desperately trying to address the massive amount of orders. Honestly, if people want their stuff, then let Fanatec do their job and stop wasting their time right now with petty hassles over a two week delay. One month? Sure! But I feel this is why Fanatec feel the need to tell people to prioritise themselves a bit too. If they spend a day looking at tickets/email that say stuff like "why didn't you respond to me yet?" Then that's a day they didn't spend, helping a guy who ordered two months ago! I thought that would have been obvious to some!? But you're almost having a go at them for having the downright nerve, to tell time wasters to fxck off for a while, while simultaneously hating in them for not addressing real issues. It's like they can't win - hence the bandwagon euphoria you're riding

@@GregoryShtevensh Then Fanatec shouldn't market themselves as a Just in Case company with their "estimated processing time" of 5-7 business days. I was in the lucky camp where I got my product in 4 weeks and I was only missing two screws out of the whole shipment that I was able to buy at my local hardware store. There are people that ordered before me that are still waiting on stuff. As another youtuber put it, we also have to look at this through the philosophy of Hanlon's Razor. It is most likely not malice but if it is not malice it is most definitely incompetence. The incompetence is in the way they are handling their communication and logistics. The only way we make it better is by holding them accountable. Telling a family member to get their shit together is not bandwagoning on them. It comes out of a sense of care and wanting better for them because we know they can do better. In the case of Fanatec, I already have my biases because of a past experience 10 years ago though so I personally don't see much hope there but my sentiment is probably shared by 1/100 people complaining at the moment. The other 99 want what they paid for and they want the company to survive so that they still have support for what they paid for.

What a bootlicker you are.

@@GregoryShtevensh it's not the customers' fault for ordering what Fanatec offers. If fanatec is such a small company they should apply due diligence in order not the be overloaded by orders. They had their BF deals open for a whole week and could have intervened at any given time.

He's literally highlighting how bad their customer service is. For someone who will be upgrading his SIM equipment in the near future, I'm grateful for videos like this. As I will not be wasting my hard earned money buying things from a company who think it's acceptable not to invest money in good customer service. I will buy from Camus or Moza instead.

L take. Grow up.

@senahid: Youre such a troll. Of course this needs to be communicated to protect other customers in future. Youre comment is as useless as the Fanatec Support.

I agree mate! Dan's Fanatec hardware is solid and working fine. Therefore he has no reason for contacting customer support. Fanatec customer support are busy helping clients with actual problems. He is just being a drama queen because they ignored his "business request".

Bad take. We need more publicity on Fanatec so it hits them in the wallet, or else they'll never change.