Hope your customers know how fortunate they are mate. Its clear from your videos the pride you take in your service and are always ready to go the extra mile for them. Keep it up.
Thanks for the support mate, I always like the job to be right for the customers, things do go wrong from time to time but I always try to do what's right even if it costs me, that way I find you tend to pick more work up
Just wanted to comment on your videos. I think you do a fantastic job of showing and explaining the "real life" problems in plumbing. I, myself am just an amateur DIY person but you far out class the "professional show it how it's done videos" on RU-vid. Great work.
I spent just over £100 because of you 😀 I keep seeing you using the Milwaukee pipe cutter. I will forgive you this time because cutting 22mm is as easy as falling off a log now. I managed with a hand slice for 50yrs. But one tends to lose grip in the hands after that long 😀 great video again tom.
Money well spent hopefully, I love mine, it takes a bit of getting used to but for the right job it does save time, also you can't lose it under the insulation in roofs as the majority of my normal slices seem to end up missing in action, thanks for watching Rob
You know I wish all installers thought like you! As in you install as if ya had to come back and work on it...amount of installs and no drain offs or cocks & especially when no gauge with a loop seperate from boiler! Does my nut in being S&R !! Kudos geez!! 🤟👊
I always do my best to try and look after the next person, the amount of jobs you go to where stuff has been tucked in behind cylinders and where serviceable are totally inaccessible seems to be increasing. Filters are my pet hate where you can't get the lid off them, thanks for watching mate
What a mess up ...wrong boiler and when you did eventually get it . It's faulty 😮😮..Sounds like technical where hopeless. Why should you have to sign this and that just to get a replacement boiler .😠. But like you say you fitted it so your problem. So you did great to get it all sorted out , Well done Tom. Look forward to see what the problem was with the first boiler .👍👍👍👍👍
Trust me Tom you don't do much wrong, your a great plumber and a credit to the trade... keep it up mate hopefully I'll be half as good as you one day 👍🏼
We have the same boiler in our house mate. If vaillant have had to repair the storage unit (there's a dip tube, shift pump and the prv that all fail) it's a two man job to lift the boiler off the front.
That was a good one Tom. Can't wait to find out what the problem was. It drives me mad the way you can't get anyone to answer a phone, never mind accept responsibility for anything. See you on Friday 😊.
Hi Tom, wrong boiler then a boiler that doesn’t work and no help from the manufacturer, sounds like a manufacturer we all need to avoid??? I understand there can be problems with even a brand new boiler, but how the manufacturer deals with it is a good reflection of that manufacturers professionalism and integrity, I think there is a good lesson for us all to learn here. The installation looked great, plenty copper pipe and soldering, always a great job when you have been involved, well done Tom, take care. 👍👍👍
Thanks for the support as always Chris, I was probably just unlucky but the manufacturer could have been more helpful, the unit would have never worked. I will post an update when I get a chance to edit it, thanks for watching
Their is a 6 bar prv but vaillant UK said no need to use. France has to use it. 2 x 7.5l tanks on the back. Great boiler if you have the flow rate. I have a few videos on this boiler.
That's really great knowledge, the prv at the back would be a right pain to change if it ever went wrong, thanks for the support mate, it is greatly appreciated
Thanks for the support mate, I don't mind so much if stuff doesn't work, we all get problems, it's how there dealt with, simply answering the phone would be a good start
Gutted for you, but its the right decision putting the cutomer first. Nothing worse when new stuff is wrong or doesnt work, infuriating. Keep up the good work Tom 👍🏻
Thanks for the support mate, the hardest part of the job is explaining to the customer that there brand new boiler doesn't work, I don't think manufactures realise the stress and the pressure that causes us as the installers
Mate. I totally feel your pain on this one, some manufacturers or rather their tec (no) help departments really suck. Even I know you don't put valves on a boiler, even an electric one! Just what your customer needs... a potential steam bomb waiting to go off when someone accidentally shuts one or both off. 🤯 Anyway, still loving your videos - a welcome break tbh. One thing with the faulty unit. Has your supplier not taken it back? Your dealings are with them, not the manufacturer. Hope you get it sorted - or just let the boiler manufacturer know your going to shame them on social media. That sometimes works. Respect 👊
Thanks for the support mate, my supplier did give me a credit straight away, I believe they haven't had their money back yet as the unit got sent back to them. It's still siting behind the counter. I know that's not my problem but really they should not lose out on a faulty product.
Tom always a pleasure to watch you just getting it done. I am intrigued by the supply of the EB and manufacturers response with the faulty unit - what did you mean they wanted you to sign contractual documents? You already had a contract with the supplier (not the manufacturer), so in law (privacy of contract) they have the legal obligation unless they have put in the Terms and Conditions - ‘we occasionally may supply you with duff gear but bear no responsibility for sorting it out’. Maybe you should just make these big ticket purchases on the company credit card and stiff them via a clawback through the credit card company. Can you explain the contract they wanted you to sign in the next video?
Thanks for watching Norman, when I phoned them up they tried to make me agree to a contract, I refused and just ordered another boiler from my supplier, things got really bad when my supplier went to fetch the new unit as they wouldn't release it until I signed, I again refused, I would have effectively been signing away all of my rights although I don't think it would stand up to anything in the real world. I don't like it when things don't work and I certainly don't like it when manufactures don't and won't take any responsibility
Loved this video , reminded me where expansion connection goes on combi valve even though I've installed many unvented cylinders , we can forget sometimes. keep videos coming , really enjoyed this one , great work.
It's easy done mate, I know one college was teaching it like that, I had to correct the instructor, that's why I always like to make a point of it because I know for a fact apprentices have been taught wrong, thanks for watching
Great video Tom 👍 Wish I had a pound for every AAV that’s scared me like that ! 🤣 ran around the boiler room, in a panic, looking for a leak many times with that one 🙈
@@PlumbLikeTom No probs mate, BES do a decent alternative filter, the brass Cura one. Probs around the same price point. Think the brand Onyx badge the same filter up as well.
It is a grey area with unvented discharges, I have seen some where they have put a guard around them in the corner of the room, I always think you should terminate to manufactures instructions, that way you have covered your back, thanks for watching as always mate
Nice install again Tom, I’ve fitted a couple of electric boilers a good few years ago, strange things really, long live gas 🤪 , tidy as always, but yet again the reality of Plumbing, and always great when what you order doesn’t turn up or it’s wrong. Keep em coming Tom. 🚽👍
I honestly don't think you will ever beat gas for some jobs, I just watched a video of a heat pump being blown away in the storm we just had, wouldn't have happened with a gas boiler, thanks for watching as always Peter
I’ve had problems with Stromm gear before. I went to a wine and dine event with one of their reps one evening and a few of us started using their stuff which was fine at first. They were making parts for Honeywell for a while for the motorised valves and then all of a sudden all the three ports we had fitted started failing, sometimes within days of install so I’m not totally surprised you’ve had problems.
I had a few of them dodgy honeywell 3 ports just before Covid, they would just buzz, I didn't realise Strom were making them, thanks for watching as always mate
I'm 66 and still doing stuff to keep me active. Been self employed since i was 18 served my time on queen's medical centre Nottingham. Glad to support your chanel mate.
I was dealing with my supplier but for some reason Strom wanted to deal with me and sign a contract, I refused so they refused to release any units to me, thanks for watching
That's the issue with supplying parts , you end up losing out on faulty bits . The mark up on gear suddenly disappears when you have to go back for nothing. You went over and above and I hope you get more work from that customer because you did .
Exactly that, I would still rather supply my stuff though as every time a customer does there are always bits missing, sometimes you do get faulty stuff but normally manufactures do try and help, thanks for the support as always
Nice work Tom 👍👍👍👍very good watch re mine me too check on condensate pipe before it gets buried under the floor to run it into while the waste pipes something else to keep in mind , as my brother said, do you think you’ll finish this job before next Christmas😂 Great vlog Tom I’d still return the electric boiler to them too get a refund or a credit note 👍👍👍👍👍
Thanks for the support as always mate, my supplier gave me a credit for the unit, I know it's not my problem but for some reason it got sent back to them. All I lost on this job was about 6 hours faffing around, the hire of the fan heaters and a bottle of inhibitor
Really enjoyed this video Tom. Great knowledge of unvented and heating systems. Also love watching the soldering process for some reason. Keep up the good work sir.
I've worked on electric boilers for over 20 years and honestly the majority of new ones in the last say 3-5 years that have hit the market have crap instructions and don't comply with the regulations. I almost feel like none of them are actually validated before being sold with exceptions from the Baxi group and some others which have been in the game for awhile.
Thanks for watching mate, it does make you wonder sometimes what you are actually buying, this unit wasn't cheap and and for the money you expect it to work, or at least have a certain amount back up to the installer when things go wrong
We fitted some electric boilers and they’re a nightmare when they breakdown out of warranty , getting spares is a joke and no one wants to touch the bloody things 🥶
I’m having brain freeze but what happens if the prv is situated far away and the boiler valves were to block up similair to what happens on combi valves as they come out boiler
There would have be so many things to go wrong before it got to the point where there would be an extreme failure, it would need the control stat and the overheat stat on the boiler to completely fail, generally prv's fail safe, I don't recall ever hearing or reading about any situations where a heating system has blown up because of a faulty prv. Truth be known I've seen systems that have been close to boiling and auto air vents start spewing water out, hope that helps, thanks for watching
Good video Tom, your a good man and you did really well for your customer. Where do you get all your sizes and regulations, Is there a book you can refer to or do you just get them from the instructions manual?
Thanks for the support as always mate, G3 of the building regs is great document for unvented cylinders, its a free download and has everything in there
I quite like them, I haven't had any issues and they send a full set of spare washers with them as well, the other good thing is you can un-do them with a normal spanner as there is a piece on top, it's handy as you don't always have the large one that fits them, thanks for watching
They certainly tried too, I wouldn't agree to any of their terms on the contract they were forcing me to sign, all I wanted was the unit fixing or replacing, it did cost me a bit to sort but at least the job was right for the customer, thanks for watching Mark
I know mate, they have 70 solar panels on the roof, the site generates so much power once the batteries are full the grid won't take all the energy so there is a kill switch, I'm not that clued up on all the solar pv stuff but they worked out this should be cheaper for them to run than gas, thanks for watching
Aww Tom what and absolute shitstorm from the start 😡 I understand that the wholesalers didn't send the wrong boiler in purpose but it really throws a spanner in the works, and to top it of the boiler didn't work 🤬 Once again you adapted and overcame bud, you're a decent guy Tom not many guys would have went to the lengths you went to! 👍🏼
i think the plumbing industry have the worst suppliers of all the trades, understaffed counters, things turning up wrong or missing, zero interest in rectifying problems. The boiler manufacturer should be taking responsibility & covering ur costs but as always will nvr accept 3rd party losses
I think you are right Scot, with plumbing there tends to be water involved and most manufactures won't cover any damaged caused by a faulty product which is completely wrong, I am fed up of having stuff that doesn't work and having to fork out everytime, I know I make a bit on my materials but it doesn't cover it, thanks for watching mate
It's a tough one Paul, sometimes jobs go wrong and there is nothing you can do, all you can ever do is control what you can and keep working hard, thanks for watching as always
I used to purchase mine from The Electric Boiler Company. Everything was fine till I had a unit that wouldn’t run……..then it all went to hell with them. Only fit supplied units now
I used to use them know end when I was repairing water heaters, they were about the only company that stocked everything for next day, thanks for watching as always Andrew
I have fitted a couple of these before without any issues, they did admit this unit had been sat a while, 2 years in fact as the date was inside, it wasn't cheap either, thanks for watching mate
Of course you can’t be criticised for your work ethic & attention to your customers’ needs Tom. We all seen the Leccy boiler manufacturers, so we’ll be giving wide berth to that shower of shit!! Just a couple of points; did you leave your 22mm Benders at home?....more elbows there than Gazza in the penalty box!!!! Also, you’ve not followed the ‘3 Tees rule’ with the common Return. But hey, these are minor points & your workmanship is excellent. Thanks for sharing. Luv Dick Puller❤
Thanks for watching as always mate, I don't know why I didn't use my benders on this one, I think I was feeling under pressure as I didn't have my boiler and never really got settled on the job
