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Thrown OFF our PLANE! Flight cancelled as we're SAT ON IT! Tenerife Travel Day | TUI vs Wizz Air! 

Charlotte and Joe Vlogs
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We were sat on our flight to Tenerife from Cardiff Airport when TUI cancelled it and threw us OFF the PLANE! We had to rebook for the next day with Wizz Air! Did Wizz Air get us to Tenerife? And what were the queues like at Tenerife passport control? Find out all of this and more in this Tenerife Travel Day vlog 2022, and see what it's like at UK airports right now!
If you'd like to see more of our trip to Tenerife, and what it's like in Los Cristianos, Las Americas, and Costa Adeje at the moment, click the subscribe button and make sure to turn on notifications so you don't miss any of our upcoming vlogs!
And if you enjoyed this video or you found it useful, we would love you to hit the thumbs up button! Thanks so much!

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3 июн 2022

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Комментарии : 87   
@SoulfulAde
@SoulfulAde 2 года назад
PPS - Tui also isn’t ‘going under’ because your flight got cancelled. It’s the largest tourist group in Europe. These things just happen.
@ventibreeze6648
@ventibreeze6648 2 года назад
Guys I’m so glad you made it to Tenerife, brilliant and honest travel report thanks!
@BoStark
@BoStark 2 года назад
Nice to see you could keep the mood up!
@TD3Vlogs
@TD3Vlogs 2 года назад
Their response (or lack of) was nothing short of shameful. Credit to you both for taking it as well as you did and hope you had a good holiday in the end 👍
@emmaSWathome
@emmaSWathome 2 года назад
We are heading to Majorca on Tuesday booked through Tui, but got an email from them last week that they are using a sunwing plane but using tui staff. I've never had a problem with Tui before so fingers crossed it works out for us, we flying from Northern Ireland. Glad you finally got there!! xx
@stevenvamplew7145
@stevenvamplew7145 2 года назад
feel relieved for you both,enjoy your hols
@arthurwetheridge1127
@arthurwetheridge1127 2 года назад
Hi joe and Charlotte, I'm flying to tenerife in July with tui 🤞. Thank you for this helpful vlog, have a great holiday
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
Thanks so much for watching the vlog and commenting! We're having a wonderful holiday right now! We wish you the best of luck with your TUI flight in July! Hopefully things will have improved a little bit by then 🤞 - Joe
@ianjameshodges2999
@ianjameshodges2999 2 года назад
Don't fly with them.. Take my advice and go to Turkey with a reliable airline.. You'll have so much more fun in Alanya. .
@tracyedwards1925
@tracyedwards1925 2 года назад
So glad you got there .. have a fab holiday .. we had three holidays cancelled with TUI .. now use Jet2 .. they have been brilliant .. staff at Stansted were really helpful .. just came back from Majorca and we were through passport control, collected luggage and out the airport in 30 minutes .. can't recommend them enough .. for your future reference when looking for a holiday.
@krisbyrne4231
@krisbyrne4231 2 года назад
Joke !! Lucky you guys got away, Enjoy guys and make the most of your holiday 🙌
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
Thanks very much! We've had a great time so far! - Joe
@rioleigh513
@rioleigh513 2 месяца назад
the funny thing is that after you flew on that Tui plane i flew on that exact same one g-tukf the engine worked for us tho for some strange reason
@samuelknight3826
@samuelknight3826 2 года назад
Glad Wizz got you there! I think they are fantastic. TUI seem to be letting themselves down sadly. I used to be a TUI customer flying from Luton but now always fly with Wizz! Have a great time in Tenerife!
@VK-jo4gt
@VK-jo4gt 2 года назад
Wizz air cancelled my flight on 2d of June, after providing us with boarding possess and taking our luggage. No explanation, whatsoever. They kept us in the gate for an hour, we were waiting for the wizz air representative but no one showed up. Will try to get my money back for the flight and for the hotel as it was too late to cancel. Still waiting for the reply from wizz about refund and compensation..... Will never fly or recoment wizz air
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
Thanks so much! We're having an amazing time here! I don't think we'll ever use TUI again! - Joe
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
Thanks for sharing your experience with Wizz Air! We're booked to fly home with them in just over a week! Keeping our fingers crossed that it goes smoothly! 🤞😬
@emilia.aviation
@emilia.aviation 2 года назад
I absolutely hate wizzair. They charged me double because it said that the payment failed and to try again. It took double the money and I was left with two tickets, and cancellation was made difficult and non refundable. Luckily I have a lot of flights this year so I was able to rebook to another date. And the prices go up every time. I prefer easyjet/tui/jet2/ryanair by far
@chocciechippie4770
@chocciechippie4770 2 года назад
This was a fun experience to watch and both of you seem to handle the palaver extremely well. I still don't get how some of these airlines are advertising holidays away, yet don't have the staff available to handle the predictable mass of travellers after the COVID saga.
@katiethomas9152
@katiethomas9152 Год назад
Glad you got there safe are you going to upload anymore videos about Tenerife please 😁
@Davemc1708
@Davemc1708 2 года назад
Weve just been with tui to majorca from Manchester. Outbound flight apalling. We got to Palma though. Coach transfer apalling. Hotel brilliant and return flight brilliant. Been a Tui customer 25 years back to Britannia days. We are now considering not using them again. Great vlog guys.
@ianjameshodges2999
@ianjameshodges2999 2 года назад
You are quite right.. I gave up on them too.. Had an awful experience with them to Gran Canaria. .had to pay extra for everything on the plane and at the holiday bungalow .. had to put coins in a slot to get the TV and Air conditioning on.. and on the aircraft , pay extra if you want a pillow for your head.. Gone are the good old days of Britannia Airways and Thompson that used to be good.. Dan Air were first class compared to TUI..
@benitobueno3373
@benitobueno3373 2 года назад
Shameful of tui..do have a good holiday and I just subscribed 👍
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
We're having an amazing time! Thanks so much for subscribing! - Joe
@claireyb1
@claireyb1 2 года назад
Sorry to hear about your experience! Delighted to see that you got there in the end and I hope you had a fabulous holiday. Had you booked your accommodation through TUI? We’re you able to keep your booking after they canceled ?
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
Thanks so much! Fortunately we're staying in a friend's apartment, so there was no issue with our accommodation, but everyone on the flight who had booked accommodation with TUI did have their accommodation cancelled along with the flight 😢
@juliet7703
@juliet7703 2 года назад
@@charlotteandjoevlogs8158 wow disgusting..they shouldn't be able to get away with it
@stevenanker2781
@stevenanker2781 2 года назад
This happened to to us at Gatwick. We were on our way to Cyprus for our honeymoon, the plane was delayed by an hour then taxied to the runway, sat on the plane for two hours then told the flight was cancelled. We were absolutely shocked, then had to wait four hours for our luggage. Ended up going to Kefalonia from Bournemouth.
@itsme2024hehe
@itsme2024hehe 2 года назад
What airline?
@stevenanker2781
@stevenanker2781 2 года назад
@@itsme2024hehe We booked with Tui but Easyjet was the third party flight.
@jacksingh4033
@jacksingh4033 2 года назад
U admire your patience I would of went home too much stress also the plane seats looked nice
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
Yeah, if the second flight had also been cancelled we would have cut our losses and written off the whole holiday, but luckily we're here now having a great time 🙂 - Joe
@itsme2024hehe
@itsme2024hehe Год назад
Sorry I’m late but what hotel did you go to I’m in Tenerife playa olid right now!
@gotyou8226
@gotyou8226 Год назад
Gotta be glad that technical engine issues didnt happen in the air. They did the right thing of getting everyone off and refunded, its a bummer but happy its not a scene from final destination 1
@AGlugofOilJanBennett
@AGlugofOilJanBennett 2 года назад
Apologies if I’ve missed the actual original date you we’re supposed to fly, but when was that? We are due to fly with TUI next Friday and we are seriously worried! Thank you for this heads up though. Hope you’re having the best time xx
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
No problem! I don't think we mentioned it, oops 😅 Our original flight was supposed to be on the 29th of May, then we ended up actually flying on the 1st of June. Thanks for watching the video and commenting! And we wish you all the best of luck with your flight on Friday! 🤞- Joe
@AGlugofOilJanBennett
@AGlugofOilJanBennett 2 года назад
@@charlotteandjoevlogs8158 If you did mention it, I missed it 😬 ours is next Friday 24th from Birmingham 🤞🏻🤞🏻thank you again for the vlog!
@Michelle-qd9gm
@Michelle-qd9gm 2 года назад
In 2018 we was going to new York from Manchester and our tui flight broke down they said so we was in that airport all day trying to get somewhere with the staff hubby standing in a line for hours I finished up ringing another holiday company to say look we’re at the airport do you have anywhere for us to go as we were desperate for a holiday they said Spain on the next Monday this day was a sat so we went all the way home changed our suitcases from a city clothes to beach clothes was I upset I was crying at the airport it takes someone who has been through this to understand it’s not fair and it’s very upsetting as your looking forward to your holiday the one that you planned but I am so pleased you got there in the end
@Shepherd999
@Shepherd999 2 года назад
Good luck to you both. Seems you deserve it after that.
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
Thanks so much! After all that, we're now having a fantastic time in Tenerife! - Joe
@Sarahsparkles83
@Sarahsparkles83 2 года назад
When will the next vlog be on?
@ionion3211
@ionion3211 2 года назад
my daughter had second flight canceled , so i buyed another flight for tommorow , plus hotel abt 150 per day , luton....wizair
@Ms.Opinionated
@Ms.Opinionated 2 года назад
What is a premier? Live in USA
@mahmoudayoub3808
@mahmoudayoub3808 2 года назад
I went to Turkey last week no problem for me
@garycorey7668
@garycorey7668 2 года назад
Same thing happened to me with American Airlines. No Apologies
@sharifsayfe1794
@sharifsayfe1794 2 года назад
I was wondering what happens to your airport parking? Obviously you had to take your car out of long stay and drive back into same carpark the day after. Did you have to pay for parking again?
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
We actually don't own a car, but we were fortunate enough to get a lift from my mum on both days. I'm not sure what would have happened in regards to parking I'm sorry - Joe
@ianjameshodges2999
@ianjameshodges2999 2 года назад
Me too.. I just subscribed.. Have a great vacation you two.. And.. TUI is a disgrace. . I travelled with them when they were Thomson Holidays and you get bad service and have to pay extra for everything.. Even had to put coins in a slot at the holiday bungalow in Grand Canaria to turn on air conditioning or the TV set.. and when I asked for a pillow on the aircraft , the hostess said " sorry sir , if you want a pillow you have to pay for one ".. So, take my advice and NEVER FLY WITH TUI .. Gone are the good days of Britannia Airways and respect for customers.. Dan Air was luxury compared to what you get now..
@aaroncooper448
@aaroncooper448 2 года назад
So you was cancelled because of the technical issues? What would you rather do? Fly of a airplane which isn't safe? Or just take the risk?
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
They told us it was a technical fault with the plane, but a quick search online reveals that TUI are saying this to everyone. All of TUI's planes can't have technical faults - it's too much of a coincidence. Also the plane had just flown in from Alicante with no issues. So TUI were lying to our faces. If there was actually a fault with a plane, we certainly would not want to fly on it. - Joe
@nicholasjones2588
@nicholasjones2588 2 года назад
Planes can fly in from somewhere perfectly fine you know. When on the ground they are required to be checked by ground/engineering teams before being allowed to fly again. It’s extremely possible for an issue to be found and happens on a daily basis
@mikoto7693
@mikoto7693 2 года назад
@@nicholasjones2588 That’s exactly right. The planes are checked again by an engineer from Tui, by one of the pilots themselves, the emergency equipment like medical kits and life jackets are checked by the flight attendants between every flight as well. And if that wasn’t enough, even people like the cleaners, baggage handlers and other support staff are actively encouraged to look for anything that “doesn’t seem right” and report it. That being said, the lack of staff in just about every area in aviation is no joke. I’m three weeks in at my new job on ground crew and the sheer amount of chaos due to the shortage of staff and the number of us on temporary passes where we need to be escorted at all times because the security background checks aren’t complete yet, is astounding. I’ve worked in an NHS hospital up until about six months into the pandemic and what the aviation industry is going through now is on par with the worst of the winter pressure NHS hospitals go through every winter.
@tomoshart8353
@tomoshart8353 Год назад
Nice of people not to blame swissport 😂😂😂
@freedomwarrior7319
@freedomwarrior7319 2 года назад
Why do you hate going through security ? They are there to keep you & everyone SAFE
@HUNVilly
@HUNVilly Год назад
A bit sensational, you were not THROWN off the plane, it was cancelled.
@alangibb9785
@alangibb9785 2 года назад
The mask thing over rides your delay issue to me.
@marksimpson9815
@marksimpson9815 2 года назад
TUI have been a total joke the last month or so, I just wouldn't use them ever again
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
Yeah I think it'll be very unlikely that we'll ever use them again either. I think a lot of people are feeling the same, as we had an email yesterday from the CEO saying our £200 TUI voucher each has been doubled. They're really scared they've lost all their customers. - Joe
@mikoto7693
@mikoto7693 2 года назад
I can’t really blame you. As someone working on the ground crew at one of the airports my first three weeks have been an exercise in total chaos!
@ianjameshodges2999
@ianjameshodges2999 2 года назад
Too true.. I had a terrible time last year with them.. Will never use TUI again.. Had to pat extra for everything on the plane and at the TUI holiday bungalows .. coins in a slot if you wanted Air Conditioning or use of an old TV. Pay extra on the plane for a pillow for your head.. Gone are the good old days of Britannia and Dan Air.. but this year had a nice flight to Alanya Turkey with Pegasus Airlines and a super holiday in Alanya - Antalya
@bernese1004
@bernese1004 2 года назад
There was a Technical fault, what do you expect.Planes are complex in design. Got free hotel.
@michaelallcock9363
@michaelallcock9363 2 года назад
I don,t trust 787 dreamliner flexibility got grounded in 2013 but tui seen be having lot problem,s another case cabin burning smell by passanger,s smoke reported had make emergency landing another stuck in air 2 hours going round in curcle,s return back to manchester i got delayed returning by 2 hours 36 with jet2 easyjet wiz british airway,s experence biggest problem,s get worse through summer due to high demand all down staff issue,s ground control airport manager,s who are to blame by sacking off to try recuite cheaper cost which has back fired when going sat on plane waiting over hour for luggage go on even when land take,s 30 min,s if lucky sometime,s can be longer get through passport due to brexit cue,s are lot longer terminal 2 i found worse then terminal 1 when flew terminal 1 flew by fast but when did terminal 2 cue,s were crazy
@mikoto7693
@mikoto7693 2 года назад
I’m on ground crew in another airport and I’ve been truly taken aback by the absolute chaos my first three years have been.
@NOSKIPPIN
@NOSKIPPIN 2 года назад
You can take the masks off now 👍🏼
@Michelle-qd9gm
@Michelle-qd9gm 2 года назад
It all depends if you have a condition and you feel saver wearing one it’s up to the person if they want to wear it still
@Jamb1967
@Jamb1967 2 года назад
Why are you still wearing masks ?
@Lingboysc2
@Lingboysc2 2 года назад
it's actually common curtesy in many countries to wear masks when you're sick or if you're worried about getting sick. it doesn't have to be covid related. Not saying that's what they're doing, but it's not like it's weird.
@bexsmallwood21
@bexsmallwood21 Год назад
why u both wearing masks wen u dnt need to wear them anymore only at hospitals its been dropped in airports
@JDVM-om9oc
@JDVM-om9oc 2 года назад
Why r u wearing a mask
@Jasperismyxcat
@Jasperismyxcat 2 года назад
Because you have to in the airport!?
@JDVM-om9oc
@JDVM-om9oc 2 года назад
@@Jasperismyxcat nobody else seems to be wearing them
@Jasperismyxcat
@Jasperismyxcat 2 года назад
@@JDVM-om9oc ye ik
@charlotteandjoevlogs8158
@charlotteandjoevlogs8158 2 года назад
We just wanted to play it extra cautious and reduce the risk of us catching any bugs during the travelling as we didn't want getting ill to ruin the beginning of our holiday. I'm not sure if it was mandatory in the airport but Wizz Air definitely enforced everyone to wear masks during the flight that did take off. - Joe
@JDVM-om9oc
@JDVM-om9oc 2 года назад
@@charlotteandjoevlogs8158 masks don't stop u catching anything
@SteakBoss1
@SteakBoss1 2 года назад
Great vid, but the thumbnail needs mega work. Dudes face in it is cringe. Constructive criticism 💯
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