On 5-8-23 i called for tech support I was no.18 in line after 30 minutes I hung up and tried to fix my self I called back now no.27 in line after 1.52 minutes i got to talk to some lady that new nothing about hook2 4x after 30 minutes I asked for tech supervisor she hung up on me but called me back 10 minutes later.then made the transfer and now no. 7 in line after 1.45 minutes Im next in line, oh no it's 5pm and they hung up lowrance closed up for the day. If you buy any of their products and have problems I warned you.