Uber - What To Do When A Passenger Cancels In The Middle Of A Trip 

Don't have Uber, don't have a car, don't have a clue why I watched this and enjoyed it

Why does uber allow this? Once driver starts the trip as picked up, if you cancel the ride, you should still be charged for the fare. I don't see why uber allows this...

Some girls cancelled on me because my phone died and they did it without telling me so I just reported it after the trip and got the full amount plus the cancellation fee . She probs gave me a goood rating becaue she thought she got a free trip until she checked her account the next morning ;)

I’m not even an Ovoo javer but I’m still pissed people do this.

Came here after watching ryan is driving video

Uber should disable the cancel option once the driver has confirmed the pick-up.

I don't understand why Uber allows passengers who don't pay the fair on a driver to rate the driver

Uber should change that. You shouldnt be able to rate a cancel ride

Once the passenger has cancelled, they CANNOT rate you. So, if you allow them to re-ping , you are setting yourself up for another scam and poor rating. Turn the app OFF, once they are out of the car, then drive away, quickly.

the passenger shouldn't have an option of canceling the trip while the car is moving and until the ride is completed.

3 years later you're still liking comments? That's honestly awesome.

Happened to Ryan...

Driver should still be payed the money they earned before they cancelled the trip. Why is that not a thing?

How much ya wanna bet that all the dislikes are people that try to rip off Uber drivers?

I have taken them to police station and reported them for theft of service

What i would do is drive them further from where i picked em up and drop them off! Worth the waste of gas

I had this happen to me. I pulled over and kindly advised them I could not continue if the ride was canceled. The passenger acted as if it was an accident, and asked me to help he re request. The trip started at a 5.9x surge, and the re request was 1.8x. I took them home in the 1.8, and contacted upper letting them know this passenger tried to buck the system. Uber looked at the details and facts and readjusted the whole trip to the original 5.9x surge. My advice is, kindly ask them to pull over, ask them to re request you, or request another driver. Most of the time, they get you back at a lower rate, then complete the trip. At the conclusion of the trip, notify uber of the attempted fraud, and they will fix it. Problem solved.

I've watched a lot of videos from different Uber and Lyft drivers, but I haven't seen one that talks about the importance of writing down your start mileage (when you first leave home) and your end mileage (when you return home) for income tax purposes. Uber only tracks and charges for mileage from the pickup point to the drop off point, but they don't track the mileage in between trips, and the mileage to and from your home. It is important that you track those miles because you can deduct 57.5 cents per mile from your income tax. So, suppose your mileage is 50,000 when you leave home and 50,100 when you return home. That means you drove 100 miles. Suppose the Uber miles you drove (the miles for the trips you completed) only add up to 20 miles. When you deduct those 20 miles from the 100 total miles you drove, that leaves 80 miles. Multiply that by 57.5 cents, and that'll give you $46.00 tax deduction for that day.

I don't drive or use Uber. I also don't have a licences. But i still enjoyed the video.

I’m not going to drive for uber or ride with them. I’m not going to risk anything to join an organization that is risky to me in my opinion.

They rage quit on you. I know that feeling.

ive had this and i said get the fuck outta my car.

Why is this even possible? Why can't there be something to "block" the passenger from cancelling the trip once they've entered the cab?

1.2k people either use Lyft, Cancelled a ride, or drive a Prius.

I don't understand how Uber can allow canceling an IN PROGRESS trip. You already picked them up!! At that point the button should say COMPLETED/ABORTED (and charged to that point), not CANCEL. -_-

If you became an Uber driver before September 2015, the commission that Uber keep it is 20%. After that date is 25%. Alert: I had a rider that was either stupid or honest or both, she stated that she always uses pool because is half the price, and once she is in the ride, she tells the driver that she is in a hurry or an emergency, and demands from the driver to not to pick up another passenger. Well, I had several passengers already doing this to me in Chicago. Furthermore, if you drive in the suburbs like I do, 1 in every 20 rides that are pool, will not have a second or a third, so you are making less for greater expense. I brought this to Uber, instead of resolving this issue, I got a threatening email, that my account will be deactivated for refusing pool! I think it is fair for the driver to decide if he/she wants to pick up people that request pool. Also, WTF with those riders that expect a limo service but they pay less than they would pay a taxi, let alone a limo service! Remember: Uber is a 50 BILLION dollar corporation, they are like a pyramid, they make money on the new drivers because they are not aware of the trap. Have in mind that at the end of the year, when you file your income taxes, and because you will receive from Uber a 1099 form, you are responsible to pay Federal income taxes, state taxes, FICA/Social Security and Medicare tax, this is an average 1/3 of your pre-25% commission. One more scam is that the rider fee, Uber place it in your 1099 as if you received it, but in reality they keep it! In the suburbs of Chicago, we have to pay taxes to the city, even if you don't drive in the city!!!! On top of all this, and hopefully you do not get into an accident, and if you are lucky that your regular driver insurance does not find out that you have been using your personal vehicle for commercial porpoises! Just remember 50 BILLION DOLLARS IS WHAT THAT COMPANY IS WORTH! They have their HQ in Ireland, and other Tax heaven, they pay little or no taxes, while you and I are stuck with the tax bill. Final thought: How much are YOU worth for them?

Why am i here? I dont even have uber

You as a driver should be able to reverse a cancellation, then the app would take a selfie with u and the other passengers and send it to the canceller.

I carry a can of raid wasp spray. They try to play stupid I play raid wasp spray. I always carry raid because it’s the equalizer I maces 😜😵

If it's multiple stops you would want the last stop to be the person who has requested the trip.

I don’t play that.. stuff lmao nice save bro

“I don’t play that sh-stuff....”

You can't take 6 extra strength Tylenols, man.

I don't play that...stuff

This is why there are no Uber/lyft drivers in Austin Texas.

I'm just researching the world of uber, I really, really appreciate the heads-up and the information. Definitely worth a subscribe.

6 Tylenol's ?? your liver must hate you lol

I have watched many of your videos. They are all great. BUT this video is absolutely the best one with the best advice I have seen. I would have done what you did but I had not even thought about the insurance issue. That is absolutely a show stopper. Thanks so much for everything you do....

I don’t drive for Uber nor have I ever gotten a ride but this was recommended and it’s 6AM and I haven’t slept so thanks for the information man

That's crime for thief, they should've be arrest for that.

Uber man is right about the insurance. Also, taking cash to finish the ride is a big no-no. It cuts uber out of their cut on the remainder of the trip. I know Uber frowns on that as well. If the trip gets canceled, it's over period.

Interesting about the secret or mystery shoppers that may be taking a ride checking the driver.

Good advice! I've had to pull over many times for cancellations. As for the cash requests there are many people in downtown Denver that offer large bills if you take them instead of your scheduled ride.

I have had an uber pick me up and then it about 5 minutes into the ride the driver said I had just cancelled the ride which I didn't. After realising he had picked up the wrong person and drove them in the wrong direction, he politely asked me to get out. Good work uber you just gave me a free ride to nowhere what I have to pay for to get back to where I started.

Just ask for $2,000,000 that should cover insurance to the most extreme degree.

I'm a fairly new Uber driver in Los Angeles, going on just over 1 month, but I do have already over 400 rides under my belt with a 4.9 rating so you can say I've accumulated some pretty good experience and so far, thank God, it's been fairly pleasant. What this guy in the video has said is absolutely true. Don't risk it, it's not worth it. Just do your job. It's fairly easy. I drive really, really good. Just make sure to try to engage your passengers because your first interaction with them tells you a lot about them, whether they're shy, rude, nice, talkative, quiet, etc, etc and just make sure to adjust to the situation. But if at all you feel uncomfortable make sure to politely handle the situation right then and there and if you feel that things are going south, pull over at a public place with bright lights, if you can and have them leave your car. You have that right.

Just stumbled onto this video having no idea this was AAR, I’m like “Randy is that you????”

hello sorry for the delay I see the video is from 2015 . but I got to ask you something. I am a taxi driver not in the us and I work with gett taxi (I don’t know if you heard about it) but the way it works when once the ride started the passenger no longer can cancel the ride. why is not the case with you guys???

When a passenger does something slick such as cancel after you pick him/her up, go ahead and complete the trip, then click on "Help." Select "problem with the passenger." The last trip you made will appear with a box where you can explain that you completed that trip and include the pickup and drop off addresses. Uber will immediately adjust the price. If the passenger wants you to make additional stops, complete the trip, click "Help" and select "I have an issue with the fare," then indicate that you made multiple stops and include the addresses. If your app won't allow you to submit the information or if it freezes up on you, you can still go on the partner website, select help, and enter the information on the website. (I have found that using the help function works faster than sending an email; and if a rate adjustment is needed, it will be done instantaneously.) All of this only applies to the paying passenger. Once that person gets out, the other passengers have to get out as well; because, as you (Uber Man) said, it's illegal to transport passengers who did not request it through Uber.

The same darn thing happened to me before but what I did was complete the next to drop offs of the requesters friends then went off-line and contacted UBER. I explained in detail what happened and the locations of all drop-offs for that trip and they did a fair adjustment to give me all my money owed. The last drop off even vomited on my car door and they charged the ride requester for that as well. UBER customer service didn’t give me any issues and the entire fare was added within 30-45 min after I reported it. In all I made ($56 Surge fare) + ($80 Cleaning fee) = $136 for that one trip. Costumer Service is awesome sometimes when you have jerk drivers. I’m pretty sure he tried to fight it but UBER never said a word to me about it and I reported it as soon as it happened while all details were fresh in my mind.

Hey man I live in okc and ma works for uber saying she has alot of fun with it! Keep up the good vids you've earned a new sub lol

take em back to the starting point lol

I'm from a South East Asian country. Grab is much more popular than Uber. I'm not sure why cancel is available when the trip has started. We can't cancel once the driver tapped "pick up". If we tap "I've safely arrived" from our app, the driver will charge out credit card and he can chase us off. Uber is really stubborn at these. No wonder Grab is way more popular than Uber over here.

You folks at Uber provide a great service. I am a rider only and I want to thank you. I like to go out for drinks with friends and this is a safe, affordable way to do that. I have had only positive experiences.

Idk why I’m watching this cause I’m 13 and I’ve never even used uber

Man I'm glad my Uber Lyft trips have been quiet here in West Palm Beach. It's been quiet and peaceful. No bs. great video.

548 people have tried this

I once had a passenger do this. The remaining passenger said she was an attorney and would sue me if I just dropped her off in some dangerous area. She offered some cash. It wasn't that much farther than a couple miles though.

Omg this is when he was going to do Uber vids then he went for rebuilds and I’m happy he did

Wow this was in my recommended and how far you’ve came is awesome dude

Makes sense, but you could easily prevent that. If riders say that there are multiple stops, you can cancel the ride OR you can drop off the unscheduled stop first then drop the final destination passenger off last. This safe guards you from the originator canceling the request.

i'm sure 90% of the uber drivers have accepted cash during their time of driving.

I wish if you cancelled your ride you would be charged 50 cents more

So doesuber offer us a free insurance while on the clock or we pay the premium for driving as a living? You mentioned that uber doesnt cover you while the apl isnt running, but does that mean i can have refulsr full coverage in my vehicle and uber offers me a free insurance while on the clock?

Maybe call the police to the location you dropped them off Wow 555 likes :,,,D let's get to 100 gazillion

Great public service announcement. I know in the moment shit is tense and people don't know how to act with stupid people but this is great advice to uber drivers.

Thank you so much for putting this information out there... I didn't know this because I haven't had this happen yet.

i have a question if uber wont take my prepaid card or my pay pal how do i use the app? am i just out of luck? i cant get a bank account till my work offers direct deposit cause i dont live within walking distance of any banks

My first Uber experience was on the way to an airport.... to be picked up from a house clearly marked (nursery with big sign below) and the house on a main junction, near a bus depot.... two calls from the Driver to confirm.... never showed.... good job I leave early for flights... grr Latest experience with Uber is less interesting, they take up all the parking spaces near the Birmingham UK office. ALL the spaces.

woah, caught me for a surprise when you said Edmond and OKC

What if they had something that both the passenger and the driver had to confirm, then the passenger is charged an amount equal to the distance of the optimum path (maybe using Google Maps?). That way the driver can't drive in circles or say they picked up the passenger when they didn't and the passenger can cancel the ride if they WANT, but too bad you already "signed the contract" and you are charged.

Always supporting great content as always keep up the great work

Wow, it's so funny that this is coming up. I was just thinking about this out of the blue the other day in anticipation of the possibility and after I thought about it for a while, I thought if requested to drop off the app purveyor and then passengers after, I'd either tell them they'd all have to disembark with the purveyor and then catch another uber driver OR tell them that the non app purveyors get dropped first and the purveyor last.

Love your videos bro.great info you putting out.

I have a question when passengers tell you to stop by somewhere else before the destination do you have to do it ? And do you get paid for it while you wait ?

I’m in Oklahoma too! What hours do you see as good busy times to drive for Uber ? I am free in mornings before Noon

This happened to me before when a girl allowed her guy friend to use her Uber account. She put the wrong location in the system and the guy who was in my car did not know exactly how to get to his destination. He called her and ask for her to give the correct address. She was upset with me because the guy was still in the car. So she canceled the ride while the guy was still there. I did the GPS system with the correct address and took him to his destination without the additional payments. I should have stopped the car once she canceled the Uber but I felt bad for the guy.

I can’t drive yet why am I watching this

Uber shouldn't even allow that to happen

Departing valuable knowledge. I love it.

People are sitting and studying the system so they can abuse it,,,,meanwhile you getting high on Tylenol

From a nurse, don't take 6 Tylenol at once. Super harsh on your liver! Try 6 ibuprophen instead. That's 2 more than prescription strength, but if you don't take it often (like not everyday) you'll be okay. Thanks for the vids!

Perfect advice and 10000% right! I’ve heard of police having to be called to have the passengers removed

Do u still get paid for the original drop and the drive to drop the others off when its canceled?

good advice

Good advise why I'm paying extra for Geico rideshare insurance. No Gaps in Insurance cheaper then Taxi and commercial to me its worth taking the hit.

Hey I’m from okc as well! Nice to hear there’s a pretty big youtuber around.

I'd never work for Uber but I liked listening to you.

I actually had a bad experience too, I was leaving guitar center with two guitars in my back and my mom with me, I ordered an uber and waited there outside for 20 minutes for some random dude who never came, I had to cancel it and they took me 7 dolars plus 20 minutes of waiting in a raining and freezing day. I didn't report him and then i forgot about it, that was 4 months ago,do you guys think uber would still do something about it after all this time?

I’m not an Uber driver nor can drive why am I here

Bless this channel

Mix Tylenal 8 hour ARTHRITUS w Advil mixing helps for some reason.

I dont know how your keeping it cool while making this video. I made the exact same video and as i was filming i was so pist i just cursed way to much i had to delete it and not upload it. I know how frustrating it is with this people trying to work you and the system.

so there's no cancellation fee? i would make the fee half of the price that it would have cost you to go to this destination.

Forget the exit! Shoulder looks like a comfortable stop!

Uber man looks just like guy from auto auction rebuilds, crazy

I'm watching a video about Uber and i get a Grab Add!😂

I stopped. but I have a tnc license

Question for you. If your passenger texted you stating, I'm blind and I need you to come inside the doors at my destination and assist me to your vehicle, then assist me to the door at my home would you be willing to do that? I've thought of trying Uber because Paratransit rides are so hard to get sometimes. I'm just worried about drivers leaving and charging me for a cancellation instead of offering the assistance I need. Thanks for your time.

To a no cancel button. Also maybe if its through a card. Make it possible to charge a refundable or a base fee for estimated miles. Like a pre charge. So if its cancelled they still get money for time spent driving or what not.