ULTIMEA Poseidon D60 Soundbar/Unboxing and Operation Tutorial Video 

Hello! Thank you for reaching out. To lower the bass level, try using the dedicated bass adjustment button on your remote control. If the sound is still too loud, feel free to contact our support team. We can provide you with a customized software upgrade to help fine-tune the bass level to your preference. 🥰

Hey friend, If Bluetooth is connected in advance and connected via HDMI, switching to Bluetooth using the eARC channel can usually be instantaneous and seamless. 😆

Yes! You can also find the differences between these EQ settings in the help center on ultimea.com.

Heya, Poseidon D60 doesn't support DTS X decoding, you may need to purchase a sound extractor😉

Hello, you can contact our customer service and ask about the installation package of the V109 version. Email: support@ultimea.com ☺

Hello @TheAydinnet, thank you for your order. We apologize for the over a month wait and understand the inconvenience. We are actively restocking and processing your order as quickly as possible. We will keep you informed of the latest status. ❤

Hey friend, if the film source is Dolby Atmos, Dolby Atmos will be displayed. 😉

I have not seen Dolby Atmos displayed either even though I was watching a movie on Netflix that specifically said it was in Dolby Atmos. I tried setting tv to auto and also tried setting it to passthrough. All the display said was eARC.

Hello! Firstly, it's important to note that our Poseidon device recognizes Dolby Atmos content by displaying the Dolby Atmos logo three times at the beginning of playback, after which it doesn't persistently show. Secondly, ensure that the HDMI port connecting to your TV is an eARC port, not an ARC port. Additionally, if your Netflix account is shared among multiple users, and someone else is streaming Atmos content on a different device, using our soundbar to play Atmos content may only show ""Surround"" on our display. Netflix sometimes restricts Atmos playback to one device at a time. There is also the possibility that the movie itself may not truly support Dolby Atmos. Verify this by trying different sources. All these insights are based on extensive testing by our team. We recommend using a Dolby Atmos disc in a player connected to the soundbar to definitively confirm Poseidon D60's support for Dolby Atmos, which should display on the screen. We hope this information is helpful. If the issue persists, please feel free to reach out, and we'll do our best to assist you. Thank you for your understanding and support! 🥰@@rainyday13

YES!

Hi There! You can try resetting it to factory settings by pressing and holding the mute button. If that doesn't work, feel free to reach out to our support team at support@ultimea.com for quick assistance :)

Hi there, Apologies for the inconvenience. Can you contact our support team at support@ultimea.com with a video to explain the issue for faster assistance? Thank you.

Hey friend, it's only one adaptor. 🥰

Hi Marc, It's indeed an unusual issue. We recommend reaching out to our customer support team for personalized assistance in resolving this matter. Please feel free to contact them for prompt assistance.

@@ultimea_offcial hello, yeah it’s very strange indeed, I have contacted customer support and I’m getting help as we speak,👍

Same here

For the most part, Poseidon D60 soundbar is compatible with any model of TV.😉

In the near future, we are working on it.😉

Hi there, Apologies for the inconvenience. Can you contact our support team at support@ultimea.com with a video or images to explain the issue for faster assistance? Thank you.

Hi there! The D60 supports Dolby Atmos, while the D50 does not. 😊

@@ultimea_offcial oh snap! I already purchased D50 from Amazon 😞

Hi there! I'm sorry to hear that you're experiencing issues with the subwoofer on your Poseidon soundbar. It's possible that there could be a few reasons for the lower bass performance. Settings: First, double-check the settings on your soundbar and make sure the subwoofer volume is set to an appropriate level. Sometimes, these settings can be adjusted to optimize the bass output. Room Acoustics: The acoustics of your room can greatly affect how the subwoofer performs. Try placing the subwoofer in different locations to see if it makes a difference in the bass response. Connections: Ensure that the subwoofer is properly connected to the soundbar. Loose or incorrect connections can result in lower bass output. Firmware/Software: Check if there are any firmware or software updates available for your Poseidon soundbar. Manufacturers often release updates to improve performance. Regarding your comparison with the Nova series, it's possible that the Nova had a different design or specifications, which could explain the perceived differences in bass. However, it's also important to note that individual experiences can vary, and it's not necessarily a case of "the lottery." If you continue to have issues, I would recommend reaching out to our customer service. They may be able to provide further guidance or troubleshooting steps specific to your soundbar model. I hope this helps, and that you can enjoy your Poseidon soundbar to its fullest potential!

@@ultimea_offcial can i set the volume of the subwoofer independently from the soundbar on Poseidon D60?

@@deguolaohuang Sure, you can adjust the subwoofer volume using the "BASSMAX" button on the remote control. 😆

@@ultimea_offcial outstanding,I love how you showed the actual size of the system too so I was able to get some little shelves ready. thank you,as the whole video was a bit help to me and I just ordered the system for my little 11ft by 10ft front room. I was wondering though, do you think it would be possible to change the rear speakers for some slightly better quality Dolby Atmos speakers that also have upward drivers, this is something I was thinking about doing but don’t want to break anything.. All the best, Marc..

Wie bekomme ich ein Software Update?

Yes

Sure!👍

It means MUTE. 😝

@@ultimea_offcial 🤣

Our soundbar supports Bluetooth, but it is recommended to use HDMI and OPT to play 5.1 surround sound 😆

No. The bluetooth standard does not support more than 2 channels

Is 5.1 Surround the same as Dolby Atmos?

D50 is absolutely the same just cheaper! 😅

The difference between Poseidon D60 and D50 lies in the fact that the D60 Soundbar has the capability to decode Dolby Atmos. In short, the D60 is more advanced in audio decoding, providing a richer and more immersive sound experience. If you have high requirements for audio quality and Dolby Atmos support, choosing the D60 might better meet your expectations. Hope this helps! 😝

The D50 doesn’t come with the extra 2 surround speakers and the d60 does vice versa

@@JjOpoku55 d50 is absolutely the same as D60. I have it and it has the two surround speakers as well.

Hey friend, unfortunately, we're unable to deliver to India at this time. Our sincere apologies for any inconvenience this may cause

Hey friend, The package dimension is 13.1 x 17.4 x 7.5 inch 335(W) x 442(H) x192(D)mm

In my description 🥰