Upgrading to BT Digital Voice Part 2. Upgrade Day and Phone Set Up. 

You can make and receive calls simultaneously on different handsets whilst making or receiving calls on a third by using your old phones plugging them into the port on the hub. Brilliant!

I got my email nine days ago, new free phone has arrived, just waiting now for switch over date, thanks for making this video. As you say very easy to set up

Excellent videos. My friend is 73 and dreading the changeover and what she will need to do living on her own.

Excellent Sir 🙏 🙏

And if you have an old dial telephones you want to keep using get yourself a 'Dial-A-Tone' - brilliant bit of kit!

Hi we are getting the upgrade in a month. Just wanted to check do have to put all your contacts back on the new phone or doe's it do it it's self. Thanks for your video it helped alot..👍

so what is your hub plugged into? It wasn't connected to the master switch when you unplugged the landline. My hub is just plugged into the phone line coming from the master socket with an adapter. Do they give you a new master socket for your hub?

How do you change the font size please, cos I followed the manual instructions & when I go to menu I don't get an accessibility option as the manual states.

will also have to buy new land line type phones its all very very expensive for some

hi, really well explained, do you know what happens if you want at some point to go with another provider, will they be able to offer digital voice?

They don't start cutting the old copper lines till 2025. What they will do for now is just set it as a dormant line on the system. As the are a number of reasons for this. 1 it's a fall-back for if your fiber plays up. 2 it's extra work for openreach that they don't need to do. 3 the are still devices that use the copper lines like fax / alarms / medical devices / tags for ex-prisoners / and you still need the ability to call 999 in a power cut. BTW if you had got the adapter instead of the phone it has a battery pack in it thats good for more then 24 hours. This will be a better option for some who need to use a phone in a power cut.

Hi, Do not forget to use the full phone number. As the digial volee is like a mobile phone.

I am waiting to go Digital Voice next week. I have logged in to the hub settings through my PC. There is a greyed out telephone icon saying not configured. I take it when it's live this icon will be active to access the router VOIP settings. Checking this setting is an indication whether Digital Voice is live, or not.

we got a (BT Decor 2200 V2) phone with a RJ11 pluged in from the phone to the (EX230v Router) but no tone or anything when I listen to the reciver - but the little green light with the phone icon is on solid & green - but not sure if its all done migrating over to the new sytem yet as we want to keep our old number but the internet part is working just no functional phone use yet don't even know if our phone is even compatible - not sure how long I should leave it before ringing my ISP to ask why its not working or if its working

Don't forget to install a UPS in case of a powercut because these devices won't work in a powercut! You'll need a UPS for both the ONT and the HUB 2!

I decided to switch to Buffoon Telecom Broadband and Digital Voice. I received a vague text message saying "There's a problem and your order is cancelled." They told me there was a problem porting my number to Digital Voice (unusable in a power cut), and that my order was "stuck" in the system! I called back to cancel Digital Voice, and a snotty patronising young man talked to me as though I was stupid, even though I build computers! I cancelled the order completely, and blacklisted Buffoon Telecom along with TalkTalk! Digital Voice? Progress? ... Just hope you don't have a heart attack or house fire in a power cut, with a dead mobile battery! ... We should go back to two tin cans and a piece of bloody string!

Your very lucky.I am unable to connect to my Hub and have been without a landline for 4weeks . Devastating.

Can I take it that you may well have full fibre installed for some time before you are offered digital voice?

I had the same experience just last week - copper line sounds like it’s still there but no calls can go in or out on the old line/analogue phones. My issue is that I have a third party router and it seems you can’t set up Digital Voice phones with a non-BT Smart Hub 2. There are some very technical work arounds online in forums where you change subnets etc which I don’t feel confident doing. What BT needs to introduce is a DECT adaptor you can plug in to your existing router

Imagine being elderly and being told you're being "upgraded" and to have a working phone you have to piss about with hubs, registering handsets and all this crap. The old phone - buy a phone, plug it in...and you're done. Under the new "upgraded" system get your hub working, press buttons on it, register you fancy new handset, hope you haven't got thick walls that means the phone has to sit right next to the hub to work (my house is over 100 years old and has double thickness walls, wifi just doesn't work except in the same room as the router as the signal attenuaton is so high), hope you haven't got massive wifi contention - again, in my area, the wifi frequency bands are (in the words of the engineer who came out to try and fix my slow internet) "absolutely rammed full" - plus your extenion sockets will all be disabled. And oh yeah, your phone won;t work in a power cut and your fall alarm and telecare devices will stop working too. BT had to pause the rollout as apparently they never consdered all of this as a problem LOL. If it was no so tragic it would be comical that they were actually telling people that essentially, a mobile phone was a better option!

Hi, I am due to get Digital Voice shortly and I am receiving the Advance Cordless from BT but I already own another cordless with call protect and answerphone which I intend to plug directly into the Hub. I have a query about the answerphone.. I know the Digital Voice comes with answer 1571 which I currently have on my copper line also but some calls come through and are able to leave a voicemail on my home phone so I was wondering if this is still possible? Sorry for the long message I do hope it makes sense. Many thanks, Chris

does the base ring as well as the handset? or is it only the handset that rings? thankyou

I Feel sorry for the old folk

That wiring near the hub is horrendous you need a sparky to sort that mess out vid was informative thanks

This is all well and good until you get a power cut and then you cant call out. Fine for me, but what about the elderly who quite rightly are anxious about this switch. I cant help but think that having broadband and calls separated isn't such a bad thing.

Hi quick question did both the digital phone and normal plug in phone work together when its pluged in

My phone cable from the wall is too big for the digital voice port, any help with this?

Is it true to say some services on digital voice are still not active yet ie call divert ?

I am a business user and have that version of Hub2. Unfortunately the sticker on the back over the auxiliary telephone port says ‘not avalable’ and indeed it doesn’t work, so I can’t connect my Panasonic DECT base station to it. A waste of four perfectly good handsets. Also the Yealink W70 [or whatever model they are] do not synchronise contacts between extra handsets, so everything has to be entered manually on each, which is a right needless faff and downgrade from the Panasonics. Also installed same system at my mother’s house where she has a Lifeline system with necklace dongle. This will not work with the business Hub2 either. Ive had to reinstate the copper line at an additional cost of £35/month just for her lifeline. Total shambles and downgrade apart from the super-fast internet.

So if your internet goes down and you don't have a mobile and you need to ring an emergency number, you are stuffed!

Does it have to be a smart hub 2 or can it a older one. I have a Bt Hub 6

I have a problem for you please . I have one advanced digital home phone for some months needed a second phone bought one from a local person who had plugged it in but never used it , they sent the hub back to BT and are no longer with them but unfortunately I cant register the phone to my hub as I guess was registered to their hub . Any ideas please ? I've enjoyed your videos . I tried holding down red button it then came up searching for hub so pressed WPS on my hub but couldnt link ,on phone it says no link to the hub after searching .

Do you have to plug it into the hub?

Do you know how this works with non BT routers? I have my own Mesh system

Unfortunately if the electric fails than you cannot use the phone so you have to have a mobile phone already charged up.

I'm having issues with mine, it registers to handset, but once it's loaded up it says unable to make or receive calls

WHAT I AM FINDING CONFUSING IS THAT YOU STILL NEED THE COPPER LINE TO GET YOUR BROADBAND ????...is this correct??.

Can I keep my own phones - I dislike the new handsets, they are awkward, heavy and cheap. Poor guidance from BT or can I opt out without penalty?

Needs a tidy up

well my one with not register its a night mare

dont like the way this is all going. they are probably just trying to save money on copper, and electricity that would normally power your phone that you now have to pay for .

Would be great if these didn't rely on BT's crap hubs.

This video is misleading. For 95% of the BT population they will have their smart hub still plugged into their copper line.

All this assuming you have internet...I’ve refused the digital upgrade, not needed or required. Oh, your new digital system requires to be plugged into the electric...just like the smart meter readout... Whose the dumb ones here?

Just LEAVE BT the rob dogs

It's not a "ba-tree" why can't you say "ba-ttery"