No video :(

Ursa Mini Pro G2 owner FRUSTRATED after sending in for repair (or replacement) for a third time...

Подписаться 4,4 тыс.

Просмотров 2,3 тыс.

50% 1

The Ursa Mini Pro G2 is undoubtedly an outstanding value proposition. 120fps, 4.6k, fast read speed, great color, great dynamic range, intuitive UI, decent onboard audio and industry leading codecs. But after leaving the RED ecosystem for Blackmagic Design, although our BMPCC 6k has been faultless - we’ve just sent our (previously replaced) Ursa Mini Pro G2 back for a third time.
The first time it bricked on us on a commercial shoot, that was repaired. It came back faulty (and the fault got worse) with the screen going either pink or blank and the front SDI port sometimes working or not.
Following that issue and sending the camera in a second time it was actually replaced with a new one. Yay! Then I had this experience (front SDI port died) and we’ve sent our Ursa in for a third time.
What would you do if you were in our position? Would you move to another system? Would you stay the course? I love BRAW and I’m behind Blackmagic Designs mission but I’m frustrated and impatient and although I love the Ursa G2, I don’t trust it anymore...
AFFILIATE LINKS:
Gear we use on Corporate and Commercial work
kit.co/Alucino...
Core RU-vid gear
kit.co/Alucino...
RU-vid Studio gear
RU-vid Camera - geni.us/FujiFi...
RU-vid lens - geni.us/FujiFi...
RU-vid card - geni.us/SDcard...
RU-vid light - geni.us/Aputur...
RU-vid Diff - geni.us/Aputur...
RU-vid Mic - geni.us/Audio-...
Corporate and Commercial Cameras
A-Camera - geni.us/UrsaMi...
B-Camera - geni.us/BMPCC6...
C-Camera - geni.us/BMPC6K...
Cards - geni.us/Cfast2...
Lenses for Blackmagic Cameras
The must have one - geni.us/TheSup...
The stabilized one - geni.us/TheFul...
The telephoto one - geni.us/Sigma5...
The bigger light - geni.us/Aputur...
The other mic - geni.us/RodeNT...
The Greatest piece of gear ever - geni.us/thebes...
The RAID - geni.us/Shuttl...
*Disclosure: We only recommend products we use ourselves and all opinions expressed here are our own. This video description contains affiliate links that at no additional cost to you, allows us to earn a commission.
alucinorproduc...

Опубликовано:

5 сен 2024

Ссылка:

Скачать:

Готовим ссылку...

Добавить в:

Мой плейлист

Посмотреть позже

Комментарии : 88

@daviddejuannavarro291 3 года назад

My ursa got replaced 3 times. It worked flawlessly since then. I love the camera but it is true that my experience with all products from BM has been difficult. Hopefully the company will learn form their mistakes and eventually get their products right. They are a young camera company after all

@AlucinorProductions 3 года назад

I hope so too! Thanks

@adamsmith4174 3 года назад

Also had an urea die on a shoot. Was replaced but extremely worrying. I’m in the exact boat you are.

@AlucinorProductions 3 года назад

Hey Adam, Yeah it's not a good feeling that's for sure. Very annoying! And frustrating as when it works the camera is AMAZING

@felixrudolph7012 Год назад

I agree, reliability is the most important feature of a camera. Repairability is second. Blackmagic really has to get their shit together! I sent my URSA to the UK because of a flickering LCD and after 5 weeks I got it back with the LCD fully dead. They are a service/build quality nightmare and they really have to be careful not to scare off all the professional users.

@AlucinorProductions Год назад

100% we’re on canon and Alexa now. Sold our Ursa but kept our bmpcc 6k pro… which interestingly has been flawless for us. The 12k may have been more tempting had we not experienced the reliability issues we had

@TheContentShak 3 года назад

That’s terrible, sorry to hear that, we just picked up a g2 now a bit concerned. We really needed a work horse outside of the Bmpcc6k. We rent a ton but having one camera on deck is a huge value. Quality control seems to be an issue. Hope this isn’t the case.

@AlucinorProductions 3 года назад

I hope I'm just unlucky. When it works its an absolute gem of a camera. Its made my job easier since moving from Red. (When it works)

@TheContentShak 3 года назад

@@AlucinorProductions will let you know but after watching I got cold sweats:) I remember when red first came out it crashed on a paid shoot and was extremely uncomfortable:)

@AlucinorProductions 3 года назад

@@TheContentShak I know that feeling!! It sucks

@DriftwoodProject 3 года назад

Oh mate! I can 100% sympathise with you. I bought a G2 6 weeks ago and out of the box the EVF was faulty (then replaced), then had audio problems creep in about two weeks in, then had a mic fried by turning on phantom power... the body was replaced and instantly I had the same audio problems and fried another mic... oh and timecode sync wouldn’t work on either body, despite troubleshooting with blackmagic. I 100% agree with you with regards to loving the camera, loving the workflow and loving what blackmagic are trying to do, but I just couldn’t trust it and went about getting a refund to go another way. I’ve not decided yet, but think I’m heading in the C300mkiii direction. If I were you I’d be looking for something else, you’ve gotta be able to trust your gear.

@DriftwoodProject 3 года назад

Oh yeah, and the audio dial fell of on my first shoot...

@AlucinorProductions 3 года назад

@@DriftwoodProject Oh spewing... yeah one of our audio dials has just fallen off. That's a tough set of cards you've been dealt! I'm fingers crossed hoping things stabilise now and the now repaired camera works well for us for at least the next 2 years. It's under warranty until I think September next year. Too late to return I would think, and when its firing - it's sensational. 4.6k 120fps + braw make it a great camera for sometime. But it has me thinking twice about buying another BMD camera (although our 6k pocket hasn't skipped a beat!)... Providing our G2 remains in working order we wont look for anything else just yet. I like to get 3 years out of an A camera purchase and feel, if I can - every second gen is really worth the leap (generally speaking). There's always something new around the corner. But right now if I were to move on it'd likely be the c300mkiii... Will see where I'm at late 2021. For now more likely purchases are some upgrades in the sound department and 3080 cards for the two editing/grading PC's. (I'm on a 1080ti)

@DriftwoodProject 3 года назад

@@AlucinorProductions It was pretty hard to take actually and I couldn’t believe my run of bad luck. I’d bought locally thankfully and the shop have looked after me. Hopefully you hat a better run with your replacement. There’s so much to love about that camera!

@AlucinorProductions 3 года назад

@@DriftwoodProject Agreed. I bought locally too and would def recommend the same to others

@zmts2 3 года назад

We use Canons (C300's and C100's) for our commercial work and Black Magic for side projects. Let's face it, BM has reliability issues and when reliability is a priority you gotta go with a manufacturer that won't fail you.

@AlucinorProductions 3 года назад

You are on the money man. Reliability is a must

@jesselane1207 3 года назад

I was in a similar situation after my G2 bricked itself - moved to the C500 Mark 2 and haven't looked back, really happy with the move.

@AlucinorProductions 3 года назад

Thanks for the feedback Jesse. How are you enjoying the shift to fullframe? Have you felt the difference?

@jesselane1207 3 года назад

@@AlucinorProductions Hmm, rather than the full frame per say, I think I've just really enjoyed shooting with the sensor and what it's delivering. The oversampling has been great and the camera as a whole is just a joy to use - having the ability to make such a tiny, modest rig with the BPA batteries when needed is something I love too.

@AlucinorProductions 3 года назад

@@jesselane1207 thanks for your thoughts. Im leaning towards 300mkiii as cheaper and I use 120fps a lot for corporate content... would love both :-)

@alexlubensky 3 года назад

Go with C300mk III - it’s a beautiful and reliable camera! It’s better in color fidelity and in DR compared to URSA G2, much more reliable and robust, lighter, also built in ND’s. And I’m speaking it being a Red Scarlet MX owner. I’ve shot both G2 and C300 and, while, G2 was never more appealing to me over Epic/Scarlet MX - the C300 is. Autofocus is brilliant for smaller gigs, the log profile can be easily transformed into Alexa Log space and give a really good starting point for a good color grade. It’s just so much better than G2 in color, even better than Epic MX. It’s quite in the Gemini range in terms of DR and color rendition

@AlucinorProductions 3 года назад

Thanks for your perspective! Likely hiring for a 4 day shoot in a week (unless I get the g2 back). If not will be hiring and testing soon... thanks again

@JumpingWill 3 года назад

If you can contact BMD and let them know, I think that would be the best way. It sucks that since I relocated to Taipei the customer service here is quite terrible. I've emailed the BMD customer service via their website, but I only got a response after my 5th or 6th email. My G2 knob broke the week I got the camera. It took me forever to finally got someone from Singapore to helped me. In the end I had to pay for US$45 to have the knob shipped to me. They wouldn't take credit card payment or pay pal. I had to do bank transfer that cost me extra $25 plus the DHL shipping they charged me. Thankfully the knobs were free. I don't get it. I'm a big fan of their products, but I'm also thinking of jumping to the SONY ship now that they have FX9 and FX6. It's a bit frustrating. I've only had the camera since February, I just found out my G2 can't get any info from the lens. I normally use cine lens, so I never needed the lens control until recently when I need to use cheaper canon lenses. I don't know what I should do now. I'm hoping it's just the firmware malfunctioning.

@AlucinorProductions 3 года назад

I'm not sure about the lenses as I mostly use Zeiss ZF (duclos modded) and sigma zooms. They do communicate for push button autofocus/iris... I also find the fx9 and fx6 very enticing. Now braw though... hoping to have some time with an FX9 (+c300mkiii) soon

@Justin_Allen 3 года назад

I thought about these same thing before getting the BMPCC 6K and ordering the 12K. For me, in the end, it came down to the ecosystem. I think that BRAW offers an advantage and that makes the potential issues worth it. I also feel that it's on me to make sure I have backup's of all essential equipment and I view that as a cost of doing business. And honestly when I started building out my new production company I looked at both Arri and Red cameras but honestly could not justify the ROI. I'll have 2 6K's and only 1 12K to start with, but plan on getting a second 12K in about 6 months to cover myself. So, it's not a perfect world and I do feel that the quality on BlackMagic cameras could be better, and I worry about things like this all the time. But the end result for the price makes it worth it. Sorry

@AlucinorProductions 3 года назад

I totally understand and get you. Braw is AMAZING! And we could almost have two g2's for the price of a c300mkiii. Certainly something to think about. Part of my worry is also what happens when warranty is up... what would the costs of repair be and how likely would I be to have issues a fourth time...

@Whaever_1981 3 года назад

Since you feel so tied to the Blackmagic post-production pipeline I'd say hold on to the G2, get yourself an A7SIII and wait for the G2 successor. The A7SIII is not too expensive, will pack small and it'll always come out handy to have such a tiny full featured camera on you, even after the "G3" comes out. I'd also experiment with seeing how the Sony A7SIII in PRORES RAW works for you and matches with the G2. The 12 Bit Log RAW of the Sony should have noticeably improved DR data information than its in-built 4-2-2 codecs (and maybe be better than the Pocket 6K DR too? No one has done extensive testing of this alas). Really hoping the URSA Mini G3 will have an RF mount!!

@AlucinorProductions 3 года назад

Thanks for your thoughts man! Hadn't considered this... so much to weigh up. Cheers!!!

@Designguidetv 3 года назад

I would give it up, try both fx9 and canon, see what you like best in post and be done with it.

@AlucinorProductions 3 года назад

Thanks for the advice. Will have the Ursa coming back from repair and will keep for now (I think) but will try both cams (fx9 and c300mkiii) in the coming couple months. Then see what we want to do after testing them. It'll be a matter of staying with Ursa till end of warranty (as Acam)... selling and purchasing one of those or an as yet unannounced camera... or keeping ursa plus getting something new... we'll see. I just wish the Ursa was reliable because outside of these issues I adore the thing

@Designguidetv 3 года назад

@@AlucinorProductions i have a feeling the colors of the fx9 will be more neutral/natural looking. And from my experience Sony is super reliable

@AlucinorProductions 3 года назад

@@Designguidetv good to know! Thanks

@JoshuaKirkNZ 3 года назад

We have had the G2 for 2 years and have used it a tonne and haven’t had any issues. Only thing we have had a problem with is the external SSD recorder that has corrupted a couple of SSDs. How has it been going with it since this video?

@AlucinorProductions 3 года назад

Thanks for sharing. We actually recently totally switched to cfast 2.0 cards... which reminds me I need to take the ssd recorder off. That said, I've had zero issues with it... but it'll be nice for the camera to be a little lighter and free up those sdi ports... we've had no issues for the past year. Planning to release a 2 years later video on it in a few weeks

@madacenyc 3 года назад

Did you try changing the SDI resolution to 1080P? i think one of those SDI's has that has resolution output. Been running the URSA g2 for well over a year with no issues knock on wood. The image on it is really beautiful especially when well lit.

@AlucinorProductions 3 года назад

Didn't. But the output was a 1080p signal before it stopped working. I agree... the image on the g2 is superb!

@mochouinard 3 года назад

Seem pretty reliable versus a Red :p

@AlucinorProductions 3 года назад

Have you had bad experiences with reds? Mine were rock solid

@mochouinard 3 года назад

@@AlucinorProductions I've met Red owner in person and lot of them on YT reporting having to send their camera multiple time. My personal experience is mostly a waste of time with issue with boot time, calibrating taking hours when moving from hot / cold location, noisy fan, and just last weekend, weird video issue where part of the video is out of sync (This could be only on SDI output, they just rebooted the camera and it seem to be fined after that). It also super annoying, for example, when you switch to monitor false color, it change the video output, so your monitors will lose connections and try to resync(A bit like BM when switching from Recording to Playback). Location of the Timecode and SDI port suck (require more addons to make it a bit better). Require expensive Media, expensive monitor... But I just hate Red as well because of their previous CEO, and unless they apologized with screwing their customers on their gear and specially media card (which are super cheap card internally and they do fail (Lot of video about this online)). For me, for the price, I must say the Sony FX9 is the camera that would interest me outside of BM and Alexa. For BM, I must say, I'm disappointed with the performance of the 12k from the video I saw... It look to be noisy, beta OS issues to handle that new sensor (different bitrate and sensor resolution), moiré issues (Mostly when scaled down, so I'm not sure if it a software issue instead...). I would personally would like more a 6k full frame with good sensitivity and DR rather than the 12k Super35 ! Improve the body a little bit more and I would pay the 10k$ of the 12k for that !

@AlucinorProductions 3 года назад

@@mochouinard thanks for taking the time to fully respond! Appreciate it. Man I hear you. I would love a 6k FF Ursa. I havent checked out a lot of 12k footage yet since the first batch came out. I'd imagine I'd stick with shooting 8k... but if that introduces moire or aliasing that's a shame. But perhaps a rawlote filter will come out and help with that.

@danielwylie-eggert2041 3 года назад

How are you powering your accessories? Do you use any d tap splitters or a BDS?

@AlucinorProductions 3 года назад

No splitters. Just zacutos dtap /sdi dual cable to the gratical eye from dtap on idx vlocks. Monitors when used have their own batteries.

@LiveUPMedia 3 года назад

Hey how has it been 8 months later?? I'm looking to get one

@AlucinorProductions 3 года назад

Still a fantastic camera (when working). Just finished a 4 week sttetch of shooting on ours. I'd just recommend getting an extended warranty if possible. I got 2 years (instead of one) which will be up this September I think...

@MyronDavismd 3 года назад

Theses tools are not indestructible. This is where renting seems to make a lot of sense. If you’re putting hours on your camera and gear but you’re also making money. So renting may ease the pain of owning a $6000 “Brick.”

@AlucinorProductions 3 года назад

Very, very well put

@AdamSzarmack 3 года назад

Ironic. My Ursa G2 has been fine while my P6K had the screen die after only 3 shoots and I had to send it back.

@AlucinorProductions 3 года назад

Oh that sucks I feel your pain

@AdamSzarmack 3 года назад

@@AlucinorProductions my guess is, BM is able to give us these really cheap prices compared to ARRI or Red because they use lesser quality internal components. Also, I had a pretty big DP tell me once that ARRI for example manufacturers all their cameras in some air tight super expensive room that has to be dust free whereas, BM isn't going to that extreme level which brings overhead costs way down. Not sure if that's true or not but it would make sense.

@AlucinorProductions 3 года назад

@@AdamSzarmack makes sense. I wonder if its just the QC in place too

@treedudes1 3 года назад

seems like cable came off when u put it down, there a multi pin cable from camera cover to main board ... probably not quite seated when BM looked at last time... thats what happened to me

@AlucinorProductions 3 года назад

Yeah everything else working fine so seems it's a loose connection... its just its the third time returning one...

@treedudes1 3 года назад

Did you have powder to the viewfinder

@AlucinorProductions 3 года назад

@@treedudes1 yes. Tested other monitors and multiple cables. Sdi Connection not working at all

@treedudes1 3 года назад

@@AlucinorProductions the power and b4 are on same cable to side of camera so may not be that.

@AlucinorProductions 3 года назад

@@treedudes1 yeah sorry misunderstood you. The sdi port is gone. Not working at all. Tested on multiple devices with multiple cables

@GetUpTo88 3 года назад

Hey, have you had any issues with support sorting out a repair or replacement?

@AlucinorProductions 3 года назад

Hey man, ive been advised it was repaired on I think the 29th and is on it's way back. Hopefully smooth sailing from here. Providing I get it back in time Im taking it on a campaign shoot up North next week. If not I'll be hiring something I guess.

@GetUpTo88 3 года назад

@@AlucinorProductions Okay, please let me know if you have any more issues.

@AlucinorProductions 3 года назад

@@GetUpTo88 thanks mate will do

@AlucinorProductions 3 года назад

Got it back :-)

@GetUpTo88 3 года назад

@@AlucinorProductions Let me know how you go with it. You can find links to my insta/twitter/etc on my about page so feel free to hit me up direct

@user-nu8bf3bf9m 3 года назад

Do you find moire on Ursa Mini Pro G2 bad? I'm thinking about getting one but I'm worrying about moire..

@AlucinorProductions 3 года назад

It wasn't bad but can happen occasionally. I never encountered major issues but Shane did use on a medical shoot once and at a certain distance the medical coats/gowns were showing moire... that was before we got the rawlite OLPF which I'd highly recommend just getting with the G2. Our main local rental house has bought them and installed too

@user-nu8bf3bf9m 3 года назад

@@AlucinorProductions thanks! Did you install OLPF for other black magic cameras that you own such as 6K?

@AlucinorProductions 3 года назад

@@user-nu8bf3bf9m No we haven't. We have the Magicbooster on our 6k and use an external Hoya UVIR filter (very needed). If we didn't use that then we would... And our 6kpro just arrived today. Haven't tested the IR contamination on the ND's on that yet

@user-nu8bf3bf9m 3 года назад

@@AlucinorProductions Thank for the reply!! So basically Hoya UVIR filter cuts out UV, IR and even moire?

@AlucinorProductions 3 года назад

We experienced it noticeably on one occasion. Much less of an issue than I expected... but I'd still recommend the rawlite olpf

@CREADORESRD 2 года назад

Soy de república Dominicana y me esta pasando lo mismo, es fustrante e veces envío la cámara con el mismo problema, envía una solicitud diciendo que me devuelvan mi dinero o me hagan el cambio a 12k, no se puede confiar con esta cámara he perdido dinero en producciones confiando en la blackmagi fue mi peor elección al comprar esta cámara, es una decepción.

@AlucinorProductions 2 года назад

Desculpe ouvir isso. Que dor na bunda! Sim, foi incrivelmente inconveniente para nós e é uma pena, porque quando eles estão trabalhando, as câmeras blackmagic design são ótimas. Principalmente pelo preço. Recentemente, adquirimos uma Canon C70 e r5c e teremos alguns vídeos testando-os ao lado das câmeras BMD (deve ser na próxima semana). Definitivamente estamos mantendo nosso BMPCC 6k pro... Íamos vender a Ursa, mas agora potencialmente mantendo como uma B-cam PL Alexa.

@CREADORESRD 2 года назад

@@AlucinorProductions pero no te repararon tu cámara ursa? o te cambiaron la cámara por la 12k?

@CREADORESRD 2 года назад

@@AlucinorProductions otra pregunta, recomienda usted la 12k en caso de que me la puedan cambiar?

@AlucinorProductions 2 года назад

O primeiro problema que tive (o bricking da câmera) eles consertaram. Então eu tenho uma tela rosa no monitor. Então eles substituíram... então na substituição a porta SDI frontal parou de funcionar e isso foi corrigido. Eu não usei o 12k, então infelizmente não posso aconselhar sobre isso. Dito isso, descobri que ter prores na Ursa G2 é útil para sessões de freelance quando o prores é solicitado. Embora se eles oferecessem uma troca eu tkae os 12k eu acho... Mesmo por curiosidade

@rumorscameras Год назад

blackmagic never addresses these videos or issues. they re aware and no care

@AlucinorProductions Год назад

I would love it if their cameras were 20% more expensive and much more reliable with extended warranties. Interestingly our 6k pro hasn’t had a single issue (so far)

@rumorscameras Год назад

@@AlucinorProductions yes it seems like 6k pro is ok. But in general we re better off with a canon or a sony but for what price 16 k

@AlucinorProductions Год назад

@@rumorscameras Agreed

@girafingo9280 3 года назад

hah but you clearly want that 12k!

@AlucinorProductions 3 года назад

Hell yeah! Hopefully a reliable one :-)

@AnimeZone247 3 года назад

@@AlucinorProductions just bought one, comin tomorrow :)

@edgenumbers 3 года назад

I think you just need to make a decision and act on it or your business is going to suffer.

@AlucinorProductions 3 года назад

Our intention is to be very honest and open about our business, video production and filmmaking journey. Understand if thats not for you

@AlucinorProductions 3 года назад

Agreed, we do need to figure out what to do...

@mpcbeats 3 года назад

@@AlucinorProductions I own the Ursa mini pro G1, and Bmpcc 6, no issues so far but I had to return the 6k once because the f Stop and auto focus wasn't working , I would suggest that you tell Blackmagic design that you would shoot a professional commercial showing the quality control issues with their camera platforms then in the same video show off the difference with their competitors. One main issue I have with Blackmagic design is that they jump ship on their cameras , when the first Ursa came out they promised us that we could upgrade the camera sensor guess what they jumped ship and abandoned the camera all together, again I agree with you I love the image quality and Braw is amazing , but damn to spend 5 to 6k on a camera just to have it malfunction when you need it sucks and non-acceptable , the only camera that could compete with the Ursa in the same price range is a Used RED, Canon is good Sony is good , but Braw and the color science IMO Canon nor Sony couldn't compete , one thing I do wonder if you ask Blackmagic to look up the serial number to your Ursa and it should have a date of manufacturing and if you research the date and year then that could tie into a whole community of people that returned the cameras during that time and tell BMD you want a Ursa from a specific date of manufacturing

@AlucinorProductions 3 года назад

Thanks for the tip mate!