a small trick you can try to lessen or eliminate these incidents would be to buy a programmable plug/outlet from your local hardware store or Walmart. You can program it to shutoff for a minute or two early in the morning just give the unit a fresh reboot everyday. Plug the power supply into the outlet and set it for like an hour before you wake or start working for the day. These reboots serve to "clear the cache" so to speak and also allows the unit to install any updates it may have recently received.
You should be able to possibly reboot the router at certain within the software. I’ll have to check it out when I get mine in a couple days and report back.
I experience occasional disconnects when devices are idle, such as computers asleep overnight. I quit and start Wi-Fi and am immediately reconnected. Since these are cellular devices, I have taken the step of going into the Verizon app once a week, approximately at the same time, and restarting the router from the app. This is similar to restarting a cell phone to clear the cache and any glitches accumulated. Using the app eliminates the need to physically unplug/plug the power supply. My typical speeds are generally around 320 Mbps down and 15 - 20 Mbps up. The speed, reliability, and data allowance far exceed the T&T DSL service at 5 Mbps download and 150 GB monthly allowance I had before. I don’t do video calls, so occasional interruptions are minor inconveniences. I too picked up VHI in December 2022.
Thanks for sharing! I couldn't find where to reset my unit on the Verizon iPhone app... I have the ASK model so perhaps I can't reset it from there on that model...
@@disablemycable you are welcome! It’s not easy to find. I go through the Verizon app on my iPad. We do have two phones with Verizon too. Here is how I get to the restart: Account>Devices>Home>Manage 5G Home>Network Settings>Verizon Internet Gateway settings>Account and router settings >restart router
Thanks for the info! On my Verizon App, the "Network Settings" link is greyed out, unfortunately for me. I have the ASK gateway. Which model do you have?
Had mine for about two weeks now, only rebooted it once speeds are excellent, I see almost no difference between this and Spectrum Cable Internet but Verizon costs less than half every month.
I just signed up and took advantage of the free Xbox Series X, and also looking to leave Spectrum. Their price just doesn't make sense. Is it worth it? Good for gaming and streaming movies?
Mine went down last night for the first time. Restarted it and problem solved. I think I’m going to restart it every morning before I leave for work. Not ideal, but for the money I’m saving it’s worth the 5 seconds it takes to unplug/plug it back in.
Interesting, thanks for sharing. The previous reviewer suggested attaching it to a cheap timer to power cycle it every night. I'm not at that point yet, but might try it if it gets worse. - Brian
Thank you for the clear and honest report! I'm moving to a somewhat rural area and will be giving this a try. I feel like it's a better option than satellite internet.
Thanks for the review. I think it's time to regulate internet service as a utility. Nobody would accept power or water companies changing their rates all the time, not having near 100% uptime and poor call center support.
Except they pretty much do. I don't like the telecom industry either, but more regulation isn't going to suddenly make things better. The regional monopolies that the government created are a major part of the problem we have already. We won't get better service with more government. We need DEregulation so we get better competition.
I ordered this today as my backup to my Comcast, which is reliable. But when Comcast is down it can be for a few hours. My wife and I both work from home so his hopefully be a great backup if needed. The 5-year Verizon price cap means I do not have to worry about an increase for a while.
I have about 99% uptime. Speed and latency has improved in the last couple of weeks; I assume from the FCC allowing providers to activate the bands they acquired.
I have mine for 5 months now and I reboot once a week to avoid slowdowns. Seems to work. I have the ASK model. Set it to pass through mode (green light) and use a new Netgear router. I have 3 TP Link Deco X55 mesh set up as access points after the router for wifi. I turned the radios off in the router. So far, on ethernet, I average 345 mbs. Very satisfied. Signed up for $45 a month and $200 gift card. Up load speed is about 20 mbs. Which is fine for me. Wifi is about 300 mbs. Still good.
Internet is so gianormously expensive now with cable, I can foresee people will be going this route in droves. Myself included. Currently paying over $160 per month on local cable with no download cap, provider is COX. I am going to order this and silently switch it out to see if my family complains or not. If not, then dumping COX, thank you for the review.
I'm in Vegas. Verizon and T-Mobile home 5g both were lousy with constant outages. This was last year, perhaps I will give it another try if they offer a trial period to test if their service is acceptable.
Thank you for the video! Im getting my Verizon 5G Home Internet today to use for work from home and keep all your notes in mind! I have mine for $45/month because i already have a Verizon Mobile plan(at least i think that is why im getting that rate). Youve earned my subscription good sir
Wow great price! Hope it works great for you! I will say, keep your existing Internet for a bit just to make sure everything works before canceling that. - Brian
@@disablemycable I just moved to an apt complex that only has a local broadband company with terrible service ratings and poor reliability. I decided to try out the Verizon first because I've been using a Verizon Hotspot to keep me afloat while I wait. The hotspot itself handles everything pretty well in this area so I'm thinking the 5G Home Plus will work pretty good. I've even gamed on the hotspot with decent ping!(85-90 ms, so not great, but playable for sure).
@@disablemycable hey! So far it's great. I've just had a video call conference with my team that went swimmingly (about 11 of us in a call usually). Played games last night without a hitch either. I think I'm just in a great area for it tbh, but it is also only Day 2 of having it, so I will try to hold my breath a bit longer. Once again, thank you for the great review!
Lots of RU-vidrs suggest to call Verizon as if a live person is actually waiting for the call. Perhaps a video showing "exactly" what number they are dialing, then how many hoops they have to jump through.
I had to call Verizon customer support about three times so far. In each case, I was eventually able to speak with a live person. I don't remember the exact wait times - at least once it was pretty quick. The others maybe 10 minutes at most. I called the number supplied on their site after logging in, which is 800-922-0204. - Brian
I’m still enjoying my VHI. Have had it about 6 months. No interruptions. And speeds of 300mbps plus. How do you reboot? Through the App or just unplug and plug back in? Thanks for keeping us updated.
Thanks for sharing, glad it's working for you! Yeah, I just unplug and plug back in and that fixes it. Luckily, it doesn't happen very often for me. - Brian
On 10/23 I started using the gateway with the basic plan here at Merritt Island, Fl. The highest speed I was able to get was 39Mb/s down and 10Mb/s up. Conversely the speed dropped to 20 Mb/s down/ 1 Mb/s up. for some of the time. I discontinues the plan after 2 days and am now back with Spectrum.
Had the original cube for about 8 months. I had allot of down time and speeds as low as 3 Mbps for extended periods. Many calls to support and reboots every day. Even when the speed test showed high 200's my TV would buffer to the point of not being able to watch comfortably. Limit of 10 smart things on 2.4 GHz band. Had to add a pricy mesh router to overcome limits. Unit had a pattern of getting stuck in extremely low speeds after 300 GB of usage every month. "Unlimited" ? I don't really know. I even tried upgrading to the higher tier service and saw no improvement. Sent box back after support tech telling me I was using too much data and this solution might not be for me.
i have heard this sentitement before too with unlimited data. As much as i hate comcast and their prices/promo pricing. At least they don't lie to you and tell you straight up what the cap is and you get full access to your speed the whole way. Alot of these 5g home internet companies are very vague and don't tell you what they determine to be "heavy use" to enable throttling, its very vague on purpose and i highly suspect that when you hit X limit they determined, you get deprioritized (throttled) even more then you already are by being a home user vs a mobile user.
My download speed is all over the map. The low was 0.73 Mbps on 9/12 at 6:21 P.M. The high was 98.28 Mbps on 9/16 at 2:25 A.M. It is usually bad in the evening. When it gets really bad, I cannot stream live sport events. A Verizon engineer told me that there was something wrong with their equipment and/or network and they would e-mail me when they have it fixed. That was a month ago and I have not received the e-mail. I guess they are still working on it.
@@yanyong3 That's terrible! Thanks for sharing, and sorry to hear it's so bad in your area. You might need to start planning to switch providers, unfortunately...
Try to find someone in your neighborhood who has it and see if it is working well for them. You can check Facebook or Nextdoor, or just ask the ones you know. - Brian
Be aware, if you have a problem with your Gateway, they will not allow you to keep you original price for 300 Mbps. You will have to choose to pay more for 300Mbps service or only get
Thanks for sharing. Yeah, I've heard some other people report that as well. I also heard that some were able to keep the same deal, but that may no longer be the case. - Brian
They came to my door last night decided to go thru with it so I’m over here watching reviews all day to see if I got scammed so far seems like a legit product bc I already have speeds at 500mb however I live with my family and so a lot of the times it gets interrupted while they work from home and I’m using 3 monitors or gaming and videos so I’m hoping il love able to put this in my room and be able to have only my pc and consoles and tv connected bc I live upstairs and my router is in the living room downstairs
Have now almost a week. So far I'm happy with it. Have the 5G Home Plus plan and get between 300-350 mbps download and 20-30mbps upload. I've kept my slow DSL, just in case. I have many many WiFi devices, question, I understand to use the same SSID and password on Verizon as I have on my DSL. When I was in trial period for T-MOBILE, I did this but it kept connecting to my slow DSL. Was I doing something wrong and is this something I can do without have to change each device (that would take me 1/2 day)?
Wow, you're getting great speeds, thanks for sharing! Yes, all you have to do is turn off your DSL and the router associated with it, then all of your devices should use your Verizon router. No need to change all of your Wi-Fi passwords. - Brian
@disablemycable great, I have so many Amazon devices, smart plugs, doorbell, etc etc...I was concerned on having to manually change all of them individually.
Wondering if I should get it? My MIL has Xfinity as her home Internet service provider and they suck ass. Our home Internet went out yesterday and we have to wait until a service technician comes out (tomorrow afternoon) to fix or replace the home Internet router. Sigh.
I'd say Verizon 5G is worth a try. Yes, it's true that it doesn't work for some people, but it works great for a lot of other people. If it doesn't work well, just return it; don't mess around with customer support. That would be my advice. Let me know how it goes! - Brian
That how our goes there day it nice speed and there days were speed it very slow and that when are streaming starts acting up we have the 5g plus home and never get the high speed of 300 and we have it for like 4 month that we already had a replacement box .. so i dont what do so we can have the same speed all day and night .
Hello. I have had the original cube since spring ‘23. Game changer in a small town. Does anyone know if Wireless security cameras are compatible with the cube?? Thanks for any info.
my speeds went to crap whenever it rained. Verizon isn't all that. And trying to get them to honor their agreements/promotions when you sign up is like pulling teeth.
Thanks for the report. That doesn't happen with my service (or else I would be seriously screwed). It might be best to choose a different internet provider in your case. - Brian
My ARC cube's WiFi just went completely went out. They would not send me the new gateway and only send me another ARC cube. I tried hard to get them to send me the new Gateway but they said the system will only send the gateway it chooses and it's not the new one.
I assume they're stealing your Wi-Fi? Make sure you have a good password and that it is set for WPA2 encryption. If you haven't changed your password, do it now. You may also want to change your SSID and choose NOT to broadcast it; you'll have to type it in manually on your devices. - Brian
How much download/upload data are you using per month? I currently have Cox and average around 1.3TB a month. Hoping Verizon 5G Plus can keep up with that volume.
@@disablemycable thanks for the quick reply, have 30 day trial of the 5g home internet I just started, hoping for a good experience so I can drop cox 🤞
If you have this internet in San Antonio just know this service is garbage I experience a so called outage everyday and I call and they come up with the same excuse so ima pay off my phone, break the contract and go with spectrum because they don’t even try to help
How do you sign into the gate way from a computer? I’ve tried the my.router method with no success. I’ve tried using the info at the bottom and that doesn’t work. Idk what to do.
Actually, I just started having this problem today! It was working yesterday for me but now I can't access the gateway either. I'll research more and let you know what happens. - Brian
@@alejandroshernandez2525 I don't think they removed the panel; I posted in Reddit but didn't get anyone else with the same problem. A factory reset might solve the problem, but I'm holding off because if it doesn't, I might not be able to get my router back into passthrough mode.
I finally did a factory reset by using a toothpick to hold the reset button on the bottom of the unit (for 3 seconds), and that upgraded my firmware and now I'm able to access the gateway. Probably the same for you. - Brian
Would it be good for a family that uses a lot of devices? I'm a gamer with Xbox, Switch and mobile alongside my brother and mother who streams shows and play games.
My advice is to keep Spectrum for up to one month at the same time you're trying Verizon, especially if your home internet is critical to you. Verizon works great for most people but there are some for which it just doesn't work. - Brian
@@disablemycableThat's what I'll be doing. I currently have Spectrum, but they keep throttling my speeds. I pay for 1Gbs, but every three days my speed drops to below 100mbs to around 93mbs which hurts my connection terribly. Also, most recently, my internet started to go down every night after 10pm. That's unacceptable. So I'm ordering the 2000mbs from Verizon, and even though I'll be paying more at least they promised constant speeds and also 2000mbs for upload speed. I will update this in a month.
I don't use all the shopping networks, not much on sports and don't use all the church or music. I like msnbc local news and me tv. Why do I need $180. bill. Verizon claims I can get internet, wifi but I need to set up a landlines. Blah blah and more. I tried the in window radar. Lol no good. I just want internet then I can pick what I want not xfinity. Or maybe I'm just old and should go back to am radio. 10 transistor. Ok I vented, ty.
I hear you. If you want to use a streaming service for MSNBC, Sling Blue is probably your best bet at $40/month. You can enter all of the channels you want into this tool and it will tell you all of the services that carry them: www.disablemycable.com/streaming-service-finder/ - Brian
