VW Discover Media PQ - Repair/Diagnostics-touchscreen issues (aka Phantom Finger, Ghost Finger) etc 

The Nav/Infotainment system in my Passat has started acting up with the Nav screen freezing on a location and refusing to move or the proximity buttons on the bottom of the screen staying up even when your hand is no where near it. When you tap on the buttons nothing happens either. Fortunately, my car still has a factory warranty and I was able to bring it into the dealer while it was acting up since 2 hard resets only briefly fixed it. They are telling me a whole new unit has to be put in.

My US VIN does not work in your form. Are you EU only?

It's like trying to get a direct line to the President of the United States talking to this company. The web site doesn't recognise my vin number so that's it, no way round it, nobody to talk to, just telephone option dead ends.

How did you connect it to electricity on the test bench? Just a 5v power source?

Yes, tnx for the solution, i will come from different country to UK just so u can fix my system. *sarcasm*

I have a Korean screen, can you help me?

hello, I have problems with the touch screen on my tiguan 2016 radio, the lower left side of the screen, what can be done?

how do you remove the radio from the car? I'm having problems with the touch screen not working. the buttons and radio work fine, but I can't program my phone via bluetooth. The touch screen asks me to tap "connect" but it won't respond. I tried using the knob on the right to make the selection manually, but the knob only allows me to cancel and won't move the selection to "connect". I reset the radio various times already. The reset used to fix the issue. Now it doesn't help. I took my car to the dealership, and they say I need to replace the radio and want to charge $1800. Can you recommend other troubleshoots?