I’m a life long kubota owner here after moving away from Ford then Case back in the early 90’s. Have never ever been disappointed from the dealer experiences to the machines themselves. I think in all the years the only thing we ever had an issue with was water in fuel obviously not the tractors fault. I have noticed though since relying more heavily on the dealer here recently in many purchases this year alone they tend to really stand up when I walk into the store and even text, call, and email when I need something but you shouldn’t have to spend tons of money to get that attention.
Almost identical tractor issues with a new 2016 75C I bought except my dealer is awesome people. By the time my 2 year warranty had expired it had been in their shop more than my farm after which my salesman made the remark that he was sure he could get Case to give me a extension on warranty but his words were " I don't think that's really gonna help you ". Then gave me the contact number directly to Case where I spent 5 months back and forth arguing with them till the best I got wad they offered me $500 over very top trade in value and they delivered me a 2019 model .
Chris, I hate that this happened to you. I had a similar experience with a brand new Ram, I did go the attorney route and it cost me $11,000 and 7 months of stress, headache, and hassle. I ended up selling the truck off before the legal system got me anywhere. The dealer has deeper pockets than most of us do and they absolutely will stall, roadblock, and do everything they can to run the customer out of money to keep fighting, especially when the customer is right.
I remember you had lots of trouble with your Ram, but I didn't realize it had gone that far. And your exactly right- the manufacturer has way deeper pockets than I do, so the best I can do is tell my story and hope it helps someone.
One of my local Case dealers doesn't even keep the A line on the lot, too many issues with them. I've talked to quite a few local operators with multiple Case C line units and they've all been solid machines.
I’m also getting ready to purchase a new tractor. I will definitely stay away from the company that has caused you so much pain and suffering.Thanks for the heads up. I’m definitely going to research the company that I’m considering buying from.
You're welcome. This situation was worse because the manufacturer didn't do a good job of standing behind the their product AND the dealer was not overly helpful either. Finding a good dealership to work with is the most important thing, I have found. They will support and help you the most- long before the manufacturer will. Good luck!!
Unbelievable! I would have just about lost my mind. You tried to make a sound decision for the farm and your business, and not a single good thing came from it.. and it's all out of your hands the whole time. I know that feeling! I am impressed with your patience and self control!
I sold my Farmall 95 at my farm auction in 2019. Although it was a decent machine, I found out after the fact that it was built in Turkey. After I retired I bought a new Kubota M7060 and have never been disappointed. It was built in Georgia USA.
I did almost the exact same thing with a 18 2500hd dodge. It's a work truck and I had taken it to the shop, under warranty, 6 times in the first 3 months, each time it was in the shop for a week plus. The dealer messed around for months and I finally talked to my lawyer, it took about 4 weeks and I got a refund for the truck and 50% of my lost wages, under the lemon law provision. It did cost me about 10k with legal fees but I easily lost that amount without the truck. I did buy a Chevy and have been very happy. The thing I had learned about new equipment that is part of your livelihood is to get legal counsel as soon as they start messing around, it costs money but being without costs more in my experience, and nobody even a multi national company wants a legal dispute.
I commend you for sharing all the details of this fiasco, it must be hard to go back over all this. You went way above and beyond what a customer should be subjected to. I think someone else's comment is on the mark, seems like you are only assured of a quality product if you spend $100,000+ on a tractor. The Case IH JX95 (engine from Italy, chassis from Turkey) cab, 4X4 we bought in 2006 was fine while it was under warranty, 4 months after it was off warranty the seal on the transmission input shaft went out and took out the clutch. We paid the dealer to fix it, 10 months later it did the same thing. This along with a bunch of other problems. I asked the mechanic who came to pick it up about these tractors, he said the quality of them seemed pretty spotty; they had sold 4 other ones, two of them never had a problem and two of them were in the shop constantly. I don't know what the answer is. The answer for us was to sell the JX95 and buy a 1086.
Thumbs up to u on being nice and came I would have lost it. The dealership would have hated me. I will say CNH should have fixed the problem from day one. When u asked for money back u should have gotten it. That dealership was terrible sorry but that is totally unexceptionable. I hope that u got everything sorted out. Glad that u shared that with everyone. Was looking into CNH but not no more I’ve heard from many people that they had problems to CNH. God bless and looking forward to your next video
Thanks for your video. I was at a Case dealership just yesterday and was seriously considering a 55A. Now I may reconsider my choice. Sorry for your dilemma.
Sorry to hear that you had that trouble. Nothing worse than scrimping and scraping to save up money to an equipment upgrade and then not be able to use the equipment because it's broke down and you're waiting for warranty or it's broke down and you can't afford to fix it this year. I am so glad that is Ziegler stands behind me when I deal with customers on issues like this. This is my day job to deal with your situation. Or part of it. One quick example a customer called with a question on a bill. Turns out we forgot to Bill him a few hundred dollars for something in 2018 so accounting sent the bill through. I emailed it back up the line saying wouldn't it have been better for us to just keep this mistake within our group and eat the $300 then looking like complete idiots to the customer and trying to recoup $300. They agreed and we credited them $300. I guarantee we will get that $300 back this summer and the customer is very appreciative. I have told all salesman in my area if I can help it not one machine gets delivered to the customer before I get a chance to drive it around the yard and do a quick little inspection. And then when the customer is ready to use the machine for the first time we set up an appointment and I go out ahead of time and we do some walk around and operational stuff and getting it ready so on their first day I can come back we can go to the field and everything works good.
It sounds like you are a very important part of a great team. I wish dealers around here had a similar system. Customer service is very important, and small problems can very easily get out of control when people dont care. Wish I lived closer, I would buy a tractor from you!!
@@dehavenfamilyfarm my kubota dealer only one has a best good 5 stars rateing wich kubota stands with there product plus my neices mom is the cheif inspector officer in thailand that inspects every kubota equipment before goes to all the 500,000 kubota dealers in the world
I just was looking at a Case at Exeter Mercantile, , Thank God I just watched this. The only difference would be Exeter Mercatile is awesome to work with they are always good to me. They sell Kioti also I might look at them. Thanks for the Information
I’m looking in to buying a CASE farmall 125A 2013model with front loader. After watching your video, it has dramatically change my view on buying it now. Thank you for sharing your story we appreciated. But you should mention the dealership that did this. We already know is a case tractor.
Hello, I work in the service department at a CNH dealership, the tractor you have is unfortunately made at one of the worst cnh tractor factories, the factory name is Turk Tractor, they make these ones in turkey. We have had another model from there and it’s been nothing but problems from day 1 and we just got some tractors like yours and now after hearing your issues I wonder if this one will be a lemon.
I’ll never buy a CaseIH product just keep using my trouble free IH tractors from the 70s ! They are reliable with good care ! What a mess u went through !
Wow, just got caught up on all this... I have had people ask me why I buy parts aftermarket, well I don’t want to support places like this. The aftermarket and used equipment lots should stay in business so these guys have to be a little honest anyway.
When a person is buying new tractors he is actually buying a dealership.Ours is deere.we have had problems with equipment and have been treated great.Dealer always picks it up or sends service truck promptly. They keep us running.Point is,research dealer as much as brand.
Good advice, hard to achieve-- In my marketplace due to multi location ownership that covers a 200 mile radius for Deere and about a 50 mile radius for Kubota, everyone else, scarce as can be.
Thank you for sharing your story, I honestly believe that it's just best to buy used equipment that you can test drive and check the service history on. There should be a lemon law for this type of situations, but unfortunately, it's up to the dealer if they want to take care of you or not. I had a very similar experience with a 2010 Dodge 5500.
My advice to you is always have more than one loader on a tractor preferably without payments in the position that you’re in and you can’t afford to not have 2 to 3 loaders even if the third loader sits on a jackstand most of the year
Hello young man, I would not have been as patient with this as you. Personally, I would have gone straight to the top of CNH and not bothered with Customer Service. I have found it is better to send a letter to all the top director's of a company (I have had problems with banks and suppliers in the past and done this successfully) advising them of the issues and asking them to resolve them and not just pass the book down. In smaller cases, I have taken people to court myself using the Small Claims Court system we have here in the UK and won. The way to win is to keep all correspondence polite, factual, chronological in order and send all correspondence via recorded (IE tracked postage and signed for) mail. It is different for a commercial claim and of such as high value but I would still have a go if it was me. Though I do understand laws are different in the USA and Canada. Such a shame a brand like CNH want to treat people in such a bad way. All the best, Jon.
@@JonDingle kubota are great company plus my neices mom is the cheif inspector for kubota coroporation wich there inspected from ground up makeing sure its good and safe before goes to dealers
@@michaelmactavish1728 Kubota have a good reputation. Pity that CNH don't match Kubota in build quality or customer service. When it was CASE IH it was much better just like when Ford made their own tractors too. This global giant CNH cannot touch the like of AGCO, John Deere, JCB, Kubota and others in my opinion.
I would have sued them in small claims on my own. Free legal aid might have helped guide you. They were dishonest. The manufacturer didn't stand behind their product neither. I'm so sorry this happened to you. God bless you
New tractors over the past decade always will have issues to get resolved; happened with our Massey and with the TS6.130. Since getting them resolved within the first year or two, they've been rock solid. In your case, I don't blame you for wanting to get rid of that Farmall especially since it developed the same issue again, and having similar issues with other models in that same series (quality control is horrendous the way it sounds). Back in the early 2000s when dad bought our current Allis 8785, it was a demo tractor, so it had some hours on it but got it at a reduced price to make it more affordable. Long story short, it had clutch issues (electronic stuff) where we couldn't even drive the tractor along with issues the loader had. Luckily, after several visits out to the farm, they took the tractor into the shop and thankfully gave us a similar tractor to use for the time being. They finally managed to fix the issue. However, with some other things with the Allis early on during the purchase and throughout the first year, and recently with some warranty work on the Massey several years ago, we will not have any dealings with that said dealership ever again. We got another dealership to step in (actually had a district rep sort things out luckily on the Challenger division side, the Massey district rep was non-existant), so now for anything AGCO related we've been going straight to that AGCO Challenger store instead, seem to be way more knowledgeable and just wanting to help as well (or even giving the Iowa dealership where I did buy the Massey directly from a call for any questions or parts as they were good to deal with for being 600 miles away to top it off LOL). Have similar stories with a few other dealerships on the New Holland side (both good and bad), but it really comes back down to which dealer will go out of their way to make things right. Including my dad, I kinda can turn into a bit of a "hardass" at times when working on purchases or selling things. If they can't handle it, I know not to deal with them, but the ones that do and all works out, in the end I'll joke with them. Pretty much thank them for "putting up with me" and I know who to come back to for possible future purchases; building rapport goes a long ways! Were once loyal Massey customers due to my grandpa, then were loyal to New Holland due to a good private dealership before they were closed down. Currently, even though I still prefer blue or red machines mostly, that doesn't mean that I will never buy a JD. I think the only brands I will bleed colors of is either Vermeer, Rowse, or MacDon; at least with them they are very quick to get things right. We've had terrible luck with CNH help as well in regards to the T7030 and my TS6.130... it came back around to "who you know." Luckily have a couple go-to guys that know what the heck they're doing in dealing with corporate.
It definitely seems like all the mom and pop places are disappearing. I had a very good new Holland and case dealer (two separate places) near me, and they have closed up. They were both places that knew their customers and would go out of their way to help customers out. It really is a shame they got pushed out, and I am left with more corporate style dealerships further away.
@@dehavenfamilyfarm I think that's one of the biggest mistakes CNH, Fiat, or whoever is in charge; allowing for bigger corporate dealerships to fizzle out the smaller ones. New holland was growing in our region a bit and was starting to finally see a decent mix of blue and green. Now it is starting to go back towards green again. At least can give John Deere props in that department with (I believe) they only allow a specific amount of dealerships under one name. Main issue with me going to any green machine has been due to their EGR emissions issues in their tractors and their repairs if something goes wrong; at least with AGCO and New Holland we've been able to fix things over the phone with a dealership or having a mechanic emailing service procedures to calibrating something or getting diagnostic info without much time being wasted waiting for "someone to plug in a laptop to fix it." Even some of the Deere guys up here are getting tired of it for the same issues over and over again with the engines. If you don't mind saying the price of the Farmall, I'm curious what the price range is on those models to what it compares to some higher HP series...
Thanks for the rundown, Chris. You've been quite patient and trying to complete daily land chores without your tractor was/is a chore in itself. So good you made copious notes of all transactions in this tractor debacle. I didn't see every video but knew you were having serious issues with the CNH tractor folks. After hearing the chronological list of events, you've been more than patient. It's been 13 months of pure craziness and sorry you've gone through this. I hope tractor buyers do as you suggest prior to purchasing a new or used tractor. Thanks again. Have a fine week.
After all of that you left us without knowing what the light was on the brand new 75? I am astonished at your level of patience. You said that it cost you in so many ways, but you must be tired and sore from being raked over the coals for so long. They certainly do not deserve you as a customer. I would advise you to never go back to that dealer…. Or that you use or own another CNH product. We bought a Kubota from our neighbor 6yrs, 165hrs old and it has never been back to the dealer fro new. The neighbor is on his 7th Kubota tractor without a problem, and recently bought his 1st Kubota excavator. Brand loyalty only can stretch so far.
Kind of a odd thing that for all the people you had talked with seem to have a different story or excuse when logic suggest that these guys all knew what was going on. And I can see where it was a machine problem since it was not actually a CNH made and built product since most of everything under the Maxxum Range is LS based built on CNH specs and its been told to me by many other CNH employees that the smaller CNH tractors are built to sell on Price and nothing else. As for looking at other brands you have to really look as to who makes their own tractors which makes a big difference in how problems get fixed and solved . And coming from me I run large case tractors and combines and any of my Problems were Fixed very well and I had Engineers From the Plant going to bat for me when the dealer struggled. And how I got to the engineers was so easy and I was straight up honest and nice to them at the National Farm Machinery Show and within 3 days of our chat the issues were fixed. It also shows me that the companies treat the large tractors much different than the small utility's.
Hate to here that happening to ya. I bought a new New Holland TN75DA a few years back...Nothing but a headache from the time I got it till I got rid of it. Even though the dealer was acting nice...warranty work at the dealership; I found, usually gets done when they haven't got anything else to work on.
Ok Chris, I did what you said... Put you in my pocket 😁 I've kept up on most of the story as it's played out.. bad situation all around!! Sadly, too many people in the line, don't know what is going on. A misunderstanding here and there changes everything! New tractors are just like new cars, there is no or very little parts support, because parts manufacturing is only making enough to support production of the car... In this case, tractor. Even happens to older equipment, Went almost a full year of without our 1968 Massey 135.. power steering pump went out... Product no longer supported by the manufacturer. Only available aftermarket. Bunch of 💩 made in China or India, somewhere in that corner of the world. Three new pumps, had to wait for each one to be made!!! Last one was finally working properly!!!! Not saying someone didn't drop the ball for you!! But I know first hand, lots of things can happen behind the scenes, some good, some bad. Dealer inventory.. LOL, we've thought we had equipment bought before, multiple store dealership.. they don't always mark things sold..... Someone goes through once a month and updates the list. Bunch of 💩💩 💩!!! But that's how they do it 😪 We always have made sure they tag anything we have bought, at least then, if someone else is looking, they know 😎 I rattled too much 🤣😂 Thanks for the rundown Chris!!!!!
LOL Thanks for the ride along!! The only good things about bad new cars is the Lemon Law, which unfortunately does not apply to tractors. Most of the family owned, single location dealerships are gone. Now its all multiple locations and no one talks to each other!!
@@dehavenfamilyfarm yup... Usually if you do get a lemon, they'll try to do something.. Big multiple location dealers are the spawn of the manufacturers.. they don't want to deal with the little guys anymore. John Deere started it, totally ruined the dealerships here!!! Had four good JD dealers within 40 miles.. now, it's all one dealership in the valley. Some good people, but really crappy to deal with!!! The old timers that work there, are just riding it out until retirement 😪 So, for us, no JD... Our Case-IH dealer is a co-op, still multiple locations, still some of the crap that comes with being big, but each store is run separate, they all have access to company inventory, but it works.....
I have had my mahindra for 2 months now. I love this 1626 t.l.b., and guess what ? It is red also! T.y.m. is red, r.k. is red , my 1958 ford 841 deisel is red . Why do you keep letting them ABUSE you ! Kioti is an excellent value and quality.
Seems they sure don't make things like they used to. I'm a John Deere and Massey Ferguson guy *BUT* mostly the old stuff definitely *before* all the emissions garbage.
Without hesitation "the salesman " would have been drug over his desk within 3 weeks . You have far to many patients, a time and a place to get angry and this is prime example of when to drag people over the counter.
Not good with CNH. It’s too bad, I read the specs on the 75A and the New Holland equivalent and on paper they look pretty good IMHO. But if they are plagued with issues, it means nothing. To bad a CaseIH dealer under a different ownership isn’t around to work with. Good luck!
Man I'm so sorry you had a bad time with that dealer, and I feel your pain . I've been thinking about getting one of those tractor, my tractor has a Regin after so many hour around 50 . I have try several Time to fix it when it till you but for some reason it will not go into Regin . And that's the only problem I have with this tractor. So I think you for putting out this info on your trouble . I won't be buying a case. Good luck with the new one. Ron from Ga.
WoW I am so frustrated for you it is scary that you could pay $50,000 for a tractor and not get to use it at all . I highly recommend that you get a billboard and tell your story . Until you get your money back and pays for your losses . But you’ve done really good with this RU-vid video .
You think Case IH is bad, deal with John Deere we went through crap with a brand new 7930 a few years back and lost just over $100,000 and a bunch of time had to get our neighbor to come and chop haylage same time he was chopping his and that cost us a bunch of money to hire our neighbor to do our work. The dealer gave us a run around didn't want to fix the tractor and Deere its self came to farm looked at the tractor then 11 months go by tractor still sitting in shed not moveable and no answers and we had to get lawyers involved and after 3 years of fighting we only got back like half of our purchase price. We no longer deal with deere in any way and our farm was all deere we have sold off most all of our deere equipment and tractors keeping just the old 4020 my grandfather bought new. We went with Kubota and Fendt and they have been great so far the dealer calls every now and then just to check up and they send a guy every week for any parts we may need even if we don't buy anything they stop every week to see if we need anything and their service has been top grade and very professional. We have never thought about leaving deere we been with them for generations and spent millions over the years with them and then we buy the most expensive tractor we have ever bought from them and they screwed us on it the tractor was dragged off the farm with 125 hours on it and the plastic still on everthing in cab after it sat in the shed for 3 years while we fought with deere to fix it or make it right. We now have a Gleaner Combine and we think it way outperforms the deere we had and it's been way cheaper on operating costs
Sounds like they made more than good on the deal to me if they gave you a new tractor that is a bigger model. If the loaner leaks oil run it till it stops.
They left me without a usable tractor for months. Meanwhile I was still having to make payments on a broken one. All totaled it cost me $20,000 of lost revenue for the year. The larger tractor they gave me had a warning light on two minutes after they delivered it to me, but I was able to get rid of it quickly and since it was new and a larger size, I was able recoup $5000 of the $20k I lost. There is so much more to this story.....
Shit happens I farmed I’m also a small farmer with a Farm all H and a Farm all M because all my tractor broke down I know it wasn’t a new tractor but sometimes you just have to deal it does sound like things went really south but sometimes you just have to pick up your bootstraps and keep going
The issue with the Case Farmall series and the New Holland Workmaster series is that they are made in I think in India and shipped over hear. It is generally known that these tractors are hit or miss in terms of quality. The only tractors I would buy from NH and Case would be the one’s built here in the US. We bought a T6 after owning a Workmaster and the quality between the two is a staggering difference. I don’t know what Case dealer you went through whether it was Monroe, Empire or White’s which is the dealers I know that are around us that are Case dealers, with White’s being the worse of the bunch due to their owner being extremely scrooge like.
I did lose it once- when the salesman called to tell me the second new replacement tractor I was supposed to get had already been sold. What a nightmare this has been!!
Oh wow I work for an Ag manufacturer and for them to treat you like this just....wow. Your using this equipment for your lively hood and a couple of weeks down is inexcusable never mind months or over a year.
@@dehavenfamilyfarm yeah my kubota dealer here has a nice m8560 with loader here wich the m60 series month is $456.00 plus 0% for 60 months with a free $2,000 cash customers instant rebate and 6 year warranty
Sorry for you problems, I stay with my believe, Ford should stay Ford, Case IH as they was and Fiat as they was, New Holland as they was as a hay making company, this CNH brewed product let me think twice
Wow... I hate it when someone tells you this is what they are going to do and then they don't do it. I think a lot of times they have no intention of doing what they say, it's just a way to keep you quiet. Lost his phone. Yeah right. So are you still selling the replacement.
I agree!! Yes, plans are in the works for the replacement tractor to leave. I just cannot deal with CNH or the dealer anymore. In fact, I haven't touched the tractor since the day it was delivered because I am afraid it will break down before I can sell it lol
sollco were planing on buying a 171hp m7-171 with a loader,bucket,forks,blower and a blade for $129,000 at my kubota dealer wich the deere here wanted $290,000 for 120hp with loader and bucket
@@John1911 we have poultry houses and we have tons of electrical problems. My 5075e the rearend melted the fuel tank. The hydraulics messed up one time and a few other things. One break petal would work and some 9ther things
It's partially the dealers fault also, Stop being nice to them. They lied they kept pushing you off without a real true story from day one. You was to nice honestly.
These tractors are made in turkey the new holland t4s and this case are the same woman just different dress any tractor under 70hp is made in turkey or india now the basic 1s
Your experience sucks. I have a reputable Kubota dealer I used when I bought my tractor. I would take issue with something you said about not missing payments. If you finance a piece of equipment, car or whatever, problems you experience with the item are irrelevant. If you had not continued making payments, you would have had it repo'd as well which would have affected your ability to finance any other piece of equipment. Again, I hate you had to go through all this. But with experience in the finance side of things, my comment needed to be made. Good luck with your future endeavors. I do enjoy your videos.
I spoke with a lawyer (which I explain in a video after this one) and was told that it could easily cost me $20,000 in fee's in CNH drags things out, with no guarantee that I would win the case against them. Not a gamble I was willing to take. Not sure if any lemon law would help because I live in PA and the tractor was purchased in NY- which made matters even more complicated.
I have had three of this series tractor in my possession- the first brand new one I purchased, the brand new one they gave me as a loaner, and finally another new one they gave me because they couldn't fix my original one after it sat broken for 6 months. Maybe since then they have corrected some of these issues, but my experience was terrible.