Really great summary. I'm a bit surprised data didn't come up more -- BI is a core of biz ops everywhere I've worked -- but I love your synopsis as "it's where value is added."
Glad you liked it :) Data has a role in most modern operations but for non-data focused businesses (eg team of data analysis contractors), data is collected, analysed and acted upon to support and improve the operations. As you emphasized - the business operations are where the value is added/ created for the customer.
Hello Rufas. I dont have any videos specifically on call center operations Im afraid. If you have industry specific questions on this topic though, please post them in the comments.
Thank you for the compliment! If you have any specific suggestions or if there's anything you'd like to see in future videos, feel free to let me know. Your feedback helps me improve and create content that resonates with you. And if you think others would enjoy it too, don't hesitate to share the video. I appreciate your support!
