What Does a Carrier Sales Rep Do in Freight Broker?

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While it's the sales team or brokers that sell their services to customers, many brokerages have a separate team that focuses mostly on the motor carriers that actually haul the freight. That is the carrier sales department, and this video breaks down their role in detail.
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Опубликовано:

8 сен 2024

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Комментарии : 4

@BannerSound Год назад

What would be the difference between a Carrier Sales Rep and a Dispatcher? I assume less grey area for CSR (Operations) than (Independent) Dispatcher? Do smaller brokerages actually have a CSR department or hire a third party to do this only, leaving the actual freight marketing and finding shippers to someone else?

@Freight360 Год назад

We just answered this in an episode that releases Monday at midnight.

@Freight360 Год назад

The short answer is that most smaller brokerages don't have dedicated departments or carrier sales reps. They'll have either one person or a few people that only cover individual loads that come through. And then onboard individual carriers with the help of software. If it's a cradle to grave brokerage, meaning the broker is responsible for all of the tasks in running a load. They'll do this themselves as needed. Dispatchers, work directly for a trucking company. And their job is to find better loads for that carrier.