What to do if your Amazon package is stolen? (hint: Don't call your Credit Card company) 

I live in a large housing development, can drive around and see packages from Amazon, Dell, Newegg, Walmart and so on all sitting by the door of tons of house's. It amazes how these packages aren't stolen more often.

A different problem is when the delivery is to the wrong address in your neighborhood, nice photo, just not my front door. Fortunately I've had honest neighbors bring the package over. But not everyone uses their front door, I don't. Happened with Amazon and FedEx recently.

I got caught in that scam with an eBay seller that was drop shipping from Amazon. Their listed shipper was a fake shipper "Aquiline" to get around eBay rules. But, they provided a USPS tracking when I filed a claim. Good news is USPS had a picture of the label and neither my name nor my address were on the label. Took a bit to get eBay to contact the USPS investigator but, in the end, I got my money back! Now I know this is not Amazon but these scammers are using Amazon and eBay to run this scam.

As an amazon CSA, This video is an excellent resource explaining our policy! Just a couple of things, 1. Before an a to a is filed there has to be 48 hours of no communication from the customer to the seller. Sending a hundred emails daily only delays the process. 48 hours after the last email sent they did not respond is the first criteria for an a to z negligent seller claim 2. If a police report is required that indicates a customer who has abused our “system of trust” I e history of missing packages or non delivered packages. We will process that refund or replacement without question until a history develops and the. It moves into the more documentation required to prove a missing package Be honest and do not get on that list as it is a pain Other than that. Awesome job, especially the matching the weight of the package versus the hat was ordered. 🎉

I've been buying from Amazon for over 15 years and they have been excellent in handling any problem that has arisen. Not many items were damaged or seemingly stolen, but when it did happen a few times they were courteous and easy to work with. The tips about what to look for when dealing with third party sellers were really great because not everyone would think of doing this.

The way I see it... if it's not put into my hands, it's not delivered... And it's time delivery companies understand this. I never ever check the "authority to leave" box.

This is why I use the Lockers.

Beware. Some carriers do not deliver to postal boxes. You might want the sellers free shipping, etc. But ALWAYS know if other delivery options fit your location.

As an Amazon Flex driver, Amazon BLAMES ME when people steal packages! And then Amazon punishes me by denying me my benefits in the program. It's sick how many delivery drivers and porch pirates take packages and then I get punished.

I've had 2 packages out of 100+ disappear from in front of my door at my condo unit. Amazon promptly replaced them. One package was worth around $30 and the other was worth around $15. The funny thing is, one time over $800 worth of computer parts in 2 large Amazon boxes sat in front of my door for over 24hrs without being stolen. (I was delayed getting back home while traveling.)

Oh scams are all over the place in every way, shape and form. Thanks for your informative channel.

The host is 100% correct out credit card or even bank card are the last resort but even the Amazon policy on returns and refund are a pain in the neck and you have to be careful what you buy no matter how good the seller ratings are Amazon has gotten very belligerent and if your not careful or conscious of the actions going on Amazon will take the side of the seller.

Amazon drivers used to leave other people's deliveries in our driveway because the street ends at our house and the map app they used showed the street continuing to go thru to the next neighborhood. One day a notebook computer was left so I took the time and drove to the right address and when I knocked on the door a guy opened it with a little girl behind him crying her eyes out because they received notice that their pkg was lost. Was great to do them a favor and when I got home I called Amazon notifying them that I delivered the pkg, then told them to knock off leaving stuff at my house, so they started leaving stuff at my neighbor's place😖

I ordered a new fan for my XBox Series X and after it said it was delivered and never showed up, amazon nicely replaced it with another fan. Then about a month after the new one arrived, the original arrived! I called Amazon and they said to just keep it since the case was closed. I don't agree with a lot of practices Amazon does, but their returns are SUPER easy and they generally do take care of you if your item is gone.

The plastic container was an eye opener for me. Thank you for sharing great information!

Thanks for a great explanation on this topic!! 👍🏻👏🏻

Ive only ordered from a third party thru amazon once, sent wrong size, called 3rd party refused to do anything and tough luck. I was livid, called amazon was refunded immediately. I no longer order unless its fulfilled by amazon. Way to go AMAZON, my 1st choice for online shopping.

What you can't account for is when your mail delivery man puts the wrong packages in the wrong postal boxes...which happens where I live. That is where we depend on the goodness of neigbors to return what isn't theirs...unfortunately not everyone is so honest. 😡

When we get packages that did not come to our house even though they said they were delivered You call Amazon and Tell them and then they will refund your money it's as easy as that.

I get a lot of lazy contract drivers who deliver my stuff to a neighbors house. They don't bother to look at the house address if their GPS should stop 50 feet short of my home. Or they go to the back door even though their is no pavement there, just grass.

Good info! I'm an Amazon Vine member, so I get a lot of packages regularly. Luckily the only issue I've had is my package being delivered to a neighbor a couple of times.

Once again amazing video love the orientation keep it up.

If I know I not going to home I have it delivered to a amazon locker it’s only a couple of blocks away. Dont know why apartment people don’t do that

I have overlapping cameras filming my porch. There are three views and it is impossible to approach without being in at least two of them at any one time. I also have my 'road cameras' that record footage of every vehicle that passes by my home from three angles. I have snapshots of a vehicle's approach, side view and license plate at the same time. There are people who say my 24 channel DVR and array of cameras is overkill, I say it is peace of mind....lol.

Yeah, he's a hero.

I'm a seller on Amazon. It sucks that I am out the product and the payment. It shouldn't be at my expense when someone else steals. Not to mention so many people now know how to cheat the system and say they never got it when they did.

So far (several years now), Amazon has been pretty easy to deal with in the few cases where a delivery went poorly. Most recent was a lawn mower where the 3rd party (Fleet Tool) actually put the right model number on the shipping label but perversely put that shipping label on a wholly different product (a pole saw). Took 3 calls to Amazon customer service to get a prepaid label for the return and several days to get the refund (Amazon points) processed, but it got done, and everything within Amazon's control was done well and promptly. A bit less impressed with Fleet.

A to Zed.. Thank you

Here an Aramex driver just chucked our parcel over our 6 ft fence and both friggin gates were wide open

Good tips Liron! I know many will be quick to call the card company for a refund but as you pointed out that should be a last resort. Fortunately, I have been lucky with Amazon deliveries, but one of my coworkers in IT ordered a brand new Intel 13900K top of the line processor, which retailed for about $600 at the time via Amazon. It was a third party seller that was fulfilled by Amazon. Amazingly, when he got the box it was EMPTY! It just had packing peanuts, that's it! The box was super light and the declared weight was too light for it to be an Intel processor. So, he called Amazon, who actually made the packing error, and they refunded the card. He then ordered the processor elsewhere, I think on ebay.

this is why all my mail goes to a po box. i live in a rural county so all except a medical ( they do only in house personal. no third party delivery ) or fed up. .. er…a fed ex. i love the tracking from ups, usps, amazon, but everything is kept behind lock and key at a fed post office. sure big/ odd shaped very heavy. do go to my porch. but here tracking shows when it will arrive. at least the day it will.

What would be swell would be if Amazon drivers followed delivery instructions. Over 50% of my deliveries are left out in the open, contrary to my delivery instructions. Move it over a few more inches and it’s not visible from the street…but nope! 😡

I live in northen Europe and this thing to just leave the package on the porch seems pretty nuts to me. Where I live the delivery services have a cooperation with a local supermarket. I get a notifikation and go pick it up when shopping groceries.

amazon needs more of those lockers. constantly not available. or I have to goto the other end of the city to use a locker

So many people I know have missing deliveries and when they ask for the photo it's not their door.

I live in Australia and we don't have Amazon delivery here. Only third party and often these use sub-contractors. Took me 4 months to get a refund and ended getting it from the seller. Amazon said it was delivered. After investigation, when Amazon said it was delivered it means delivered to an Australian Port. Once at the port a courier is contracted to pick it up and take it too their warehouse. It is then contracted out again to be delivered. In my case it was picked up at the Port of Melbourne, to the warehouse, then taken to Sydney. It then changed couriers to the Sunshine coast (Queensland) and then to Toowoomba (my city). It then change courier again to be delivered but never arrived. They traced it to Sydney where they think it was lost between Sydney and the Sunshine Coast even though tracking said it was in Toowoomba. I rarely use Amazon as it's too expensive, very limited selection compared to E-Bay and hard to get a refund.

I have got refunds from Walmart and Amazon (in the USA) for packages that their site says was delivered, but were not found by me on the doorstep. Either stolen or possibly misdelivered to wrong address. But, this has not been true with stuff purchased on eBay. eBay does have a guarantee, but if the shipping company shows it to be delivered than eBay did not reimburse me like Amazon and Walmart did.

I ordered a motorcycle jacket from Amazon and it never arrived. I called Amazon and they voided out that order and started another order. The second jacket didn't arrive either. I called Amazon again, and they said they would refund my money. It took 6 months and many phone calls to actually get my money back, haven't used Amazon since and won't use them for anything EVER again!

Thank you Liron

Amazon has in their system the option for you to give specific delivery instructions. I have a 90' long driveway. I do not want packages left at my mail box on the street nor at my yard gate. I entered in their system for the driver to walk up the driveway and place packages next to the porch. In 10 years I have only had 2 packages disappear, both times they were left in or at my mailbox. If I was in a city, I would use the Amazon drop box exclusively.

I ship to my shop. Cameras all over, set hours. So ive been fortunate. I did recently have an item ship and amazon showed it basically lost and auto refunded it.

If they delivered it to the right address, and there were no special delivery notes, well screw you. If it were delivered to the wrong address, yes, refund or replace.

Thanks for the video my friend 😊

This is a common sense and ethical issue. I use a package handling service, others pick all their stuff up from an Amazon location, and if you absolutely positively must have packages delivered to your home when no one is there, we have yet another amazing solution besides feeding porch pirates. Live in the 90% of the US where there aren't any. Apparently Denver burbs are ground 0.

Sometimes they deliver it to the wrong location. A youtiber said they didn't deliver his at all and marked it as person wasn't home

Do amazon refund ur amazon prime fee back if you haven't used it internationally, as I've taken the monthly/early membership which was £75.00p at the time, but i never bought anything,as i used my debit card to pay for it,and that was a complete waste of money which i could have used to buy something i could have used

I try very hard not to buy items on Amazon

It is important Liron that you emphasize that you are referring to US consumer laws. The US is surprisingly just one country and many other countries have their own laws. The IQ level of many will assume that your claim is categorical across all borders, which of course it is not.

Also, it’s very common to get counterfeit items from A, if it’s a 3rd party seller, regardless of who delivers it. NGK single or double iridium spark plugs, as well as Shimano 10, 11, and 12 speed chains. There are videos out there on how to spot both.

I only had 1 package delivery issue recently. Summer of 2023 I purchased 1 item on eBay from a 3rd party seller. The package said delivered but showed a door of someone’s house. I failed to contact the delivery company in time. I lost out on $20.

One Christmas we ordered a Nintendo Wii. It was marked delivered but we didn't get it. A replacement was sent and we got it. 4 months (springtime) later our neighbor knocks on our door and hands us a box, the Nintendo Wii had been thrown under his stairs and then covered in snow. It worked fine and the seller told us to keep it when we offered to return it.

I received a package that was empty. The envelope end somehow did not seal properly or came unglued. Called customer service and a replacement was shipped out.

This is why I don't buy from 3rd party sellers if I can avoid it.

I lost the clip you sent me about how to ask a particular question for advice. Please re-send thanks.

Best

Ugh, package thieves are the absolute worse

A certain site seems to knock my unit off But rest of address

i once got a refund for an item and i was allowed to "dispose of it" aka keep it, because i said i couldnt return it (i was lazy)

Amazon has replaced several stolen/lost items. No problems!

Set the Americans straight! It is "Zet" not "Zee" haha. I am amazed at the process there where home delivery does not go hand to hand. Here in SA we have either direct hand-hand or the lockers to get your package. Sometimes even the hand to hand requires a pin they send you to provide before they hand it over. Shows how big the business is when they can carry all those losses. Well, we probably pay in the end, but it still amazes me.

I’ve had Amazon deliver a package inside my apartment and then w/I mins come back and take it.

I do thanks

Something allot don’t know. All food items automatically are non refundable but it doesn’t mean you are out of luck if you get something you absolutely hate. Contact Amazon and explain what the issue is and they will refund you and tell you to do what you want with the item. I’m sure people try and take advantage of this situation but Amazon prefers good customer service over dishonest customers. One time I ordered sugar free red vines and they accidentally sent regular licorice that I don’t like. I like the strawberry flavor. At first I thought I was out of luck because it said non returnable but I contacted Amazon they sent a replacement and said I can do whatever I want with the wrong item. Another time I bought these low carb wraps that were absolutely disgusting 🤢 and Amazon refunded me after I contacted them and said give them away or do what I want. They went in the trash as I wouldn’t feed them to a dog 😂😂

So a third party seller is held responsible if a package is stolen?

I have Amazon deliver to my garage, of course you have to have a smart garage hooked to Alexa

Since Amazon is a US company It's always zee and never zed when referring to the A to Z guarantee.

This just seems like a bad system asking to be stolen. In my country amazon, fedex delivery drivers don't just drop your package on your front door, they make sure to hand over the package and verify it has been delivered to you by either a signature or some kind of delivery pin.

It wasn't delivered, it was left in a porch and they then went away. It ain't delivered until you've received it.

note: if you paid with a debit card you get no protection. another reason credit cards are king, if you pay wholly or in part with a credit card the bank is jointly liable for the contract of services.

or you dont buy from amazon at all

5:13 If Amazons platform is so untrustworthy that i am required to do this type of vetting for sellers prior to a putchase, ill just prefer to opt out of using Amazon in totality.

In my country in Europe, courier services never ever leave any kind of package in front of the door. That's only US invention. So don't cry people...

👍👍

thoze wordz exactly. from another law firm i have another appointment monday

I have a BURNING question... If British people pronounce "Z" Zeb... How do they say Zoo? Do they say Zeboo?

👍👍👌👌

like and share as alway my youtube friend

If an item is OVER $100, Amazon will send you a code on the day of delivery, which you must give to the driver.

I was just thinking about this and a video pops up in my youtube feed. The timing is scary. Edit: I just found out you can return items to Amazon and get a full refund a week ago.

how is amazon responsible for theft from your doorstep ? or , for that matter , your credit card company . I'd say tough luck to you

A picture of a package on a doorstep is not proof of delivery

if your package gets stolen, no company or seller should have to take the hit. Your product was delivered so as much as it sucks, you shouldn't be entitled to a refund or replacement item. It is not their fault there are scummy thieves out there.

I have never, nor would I ever buy from anything amazon! the ceo already cheats his workers of their pay!

Why do people use credit cards? Credit cards were invented to put people into debt. Just use cash or debit. It's safer.

1. Don't buy from Amazon because they are a crap company 2. Pay with PayPal because getting action on a credit card is a total pain in the butt. PayPal has always refunded money to us within 7 days.

I just received a package yesterday that came with a thank you for purchasing card and the front of it had a picture of the most miserable looking little girls.... In the back of the card it explained how my purchase was made by a single mother with the help of her 2 girls that were happy to help..... My first thought was child exploitation my second thought was child labor laws

Great info thank you for all the great work you have been doing over the years.. @LironSegev, with all new phones and apps I was wondering if you could go back and put a series of videos together about apps what are the worst for tracking you online, when your out and about maybe shopping. What apps we should get rid of and rep them with. I would much rather pay for using apps than my information to be sold on to the highest bidder. The reason I'm asking you to do this is it's one thing to get a cold call but when the person calling you know your full name and from the conversation I imagine even know my address. Thanks again for the brilliant work you do