Nah bro we just send customer to a bot or a different department to go and be Someone else promblem, the only ones that can cancel You out and erase your account are downgrade that if they don't put You in hold
@ManzoAlexis worked for my dad. He had 75 maps and paid $80 a month. He was going to cancel and they offered him $85 for 2 unlimited lines that have unlimited data, and 400mbps. Everything for $85ndollar. 2 year contract
Because when we get a customer asking to disconnect and we ask why, they start throwing tantrums and cussing saying it's none of my business.. so we're just trying to respect y'all decision. if you wanna have a better deal just say what's the available deals. as a CSR I'm not having any benefits in making you pay more.. in fact whenever we offer the available deals we sometimes get commissions
@@Manybreadcrumbswell they wouldn’t throw tantrums if they would not have to wait an excessive amount of time on the phone talking to a bot to finally get ahold of someone who keeps trying to talk them out of it
Lol as a comcast sales rep i always offer lowest price theres no incentive in overpricing so if u want something cheaper then ur better off going to a stockholders meeting and pitching in
No you don't you fuck. You both are the same company. Quit lying. And when you calls sales or representative you get disconnected even if you type in all the right numbers. You good for nothing lying asdhole.
as a former xfinity employee this is a bullcrap hahahahahaha xfinity most of the times have most competitive prices and if they offer you something better is because they are always creating promos, not because you threat on leave, actually we don't care if you leave and probably if your bill was high is because your promo expired and they offered you a new promo, which is going to expire again in 12 months, my best recommendation is just to call and ask about new promos, you don't need to be an asshole with threats and talking "hard" to the representative you speak with, they don't modify pricings, even managers don't do. they do not offer you the lowest one at first because anyways you were going to ask for something lower and because they could get a commission with the first offer.
Speaking as a former employee, it's ok if you work for Xfinity, due to the discount. However, if you don't work for them...RUN RUN RUN away as fast as you can! They are flat-out liars and crooks!
@@ckdeserthow fortunate you people are, former employees! I am still stuck in this hellhole 😭 I am tryin to get another job but these retards have changed the policies, Now y’all have to serve 60 days notice instead of 30. How TF am gonna handle and hold my budget for 60 fuckin days. All these are just some cheap tricks this company is adopting so that agents spot resign and then they wouldn’t have to give us our relieving letter and other papers. They are the living example of monsters in real life.
Xfinity Customer: "Upgrade my service or else!" Xfinity Support: "Call me after lunch! I'm finishing my rice and curry with vegetable samosas and chutney. It has gigabytes of flavor!"
Not “Upgrade my service” bro it should be “Fix my service” if you’d say upgrade it makes them think you are there to upgrade the current packages or add any other add on services.
I used to work for Xfinity customer service and i can tell, not all account have the offers.. and the software Xfinity uses is different for different location so you can either get a good offer from a representative and the next moment yo aint getting the same offer from a different rep. Some accounts even have 1200 mbps of speed for just $40 and some get it for a outrageous amount of $116 lol :) but yeah people are pissed off and happy as well.
while other products or services go down xfinity goes up in price they are terrible to deal with either over the phone or in person. quick to collect very bad to return. we all suffer xfinity 😂
Optimum would NEVER do this. I just got off the phone with some dude from Pakistan with a party in the background talking trash to me lol they don’t give af
I've done it and it works, there's also a "Make It Right" dept and many other things that Xfinity uses to keep their customers. When you threaten to leave all of a sudden great deals start to pour. I was only paying $75 for the fastest internet and best cable package for years because of that dept.
Trust me on this thing this is not true just because I was a former employee there and there is no way in hell you can get fastest internet and best cable in $75
This is complete bullshit. The only time a promo is available is if a promo is available and if one is available it’s the same one that’s available on the app.
Xfinity Employee be like: Like bro! We don't care. 🤣 As long as we get our salary complete. We're good. Hahaha. Got a lot of friends who work at Xfinity as Tech Support and they always complain with me like they can't modify na prices of Xfinity especially the speed that the customer has. They don't have control with it, yet the Customer talks to them without thinking that they are only a TSR who only do TS remotely. 🤣
The key for this to work is you have to feel out the rep you speak with because in order to get the satisfaction you need is to have that rep that has a passion for their job and appreciate you as a customer and trust me you will receive that Grade A customer service.If you don’t get that rep try again.Maryland showing ❤
I had Xfinity Mobile and I thought I was getting the promotion price for iPhone SE 2022. It turns out the promotion was over and I was paying full price for the cell phone. So I took the iPhone SE back and cancel service. Also they tell you your current cell phone won't work with Xfinity but it does. I had a Verizon cell phone and while I was testing out the plan I put the SIM card in my old Verizon phone any it work. TCL phones work on Xfinity. They tell you Apple, Samsung and Motorola only work on Xfinity to get you to buy a new cell phone. When you do a look up for your phone it says it's not compatible with Xfinity mobile that is a lie. It does work with Xfinity mobile. Unlock Verizon cell phones work with Xfinity Mobile.
Verizon is Comcast’s partner on xfinity mobile. They literally use their towers. Now. Try it with a Nokia phone or some other phone that doesn’t use android or iOS, and maybe then it doesn’t work. But as far as I it’s just an OS thing.
Ok people listen to me but your own modem and router so you don’t get charged a extra 15 bucks a month and if you think your WiFi is slow that’s because of the gateway they gave you replace it save money and enjoys faster WiFi
People dont realize the amount of devices they accumulate over time further dividing the bandwidth yet always blaming the isp's when they're too cheap to upgrade.
You guys make it sound if we gaved you the lowest rate like it's gonna be detucted from our salary or somthing , you know what we love finding you promos and to lower down your bill as well , one more thing we are getting paid if your are HAPPY if you are frustrated its gonna be detucted thats our main job , you have all the right to vent out we totally respect that but you don't have to insult someone because he is not from the us and got an accent even amercan's got an accent , SPREAD HUMMMANITY PLEASE
Technically, this is not correct. Speed is measured in either mega or gigabits per second. Bits are a unit of size measurement, not speed. 8 bits is the equivalent to one byte, 8 megabits is the equivalent to one megabyte, same for gigabits to bytes.
Agreed 😂 lad doesn’t know agents or managers cannot modify pricing, My American Pals if y’all try this you’ll get “Ok” or “Alright” in response. This shit never worked and never will 😂😂
xfinity cs is amongst the worst there is, its absolutely terrible because they pretty have a monopoly in areas where fiber isn't available...they know they are king of cable internet, nobody comes close.
That is the biggest lie ever because they will increase every month five dollars every single month and then annually +10+5 every month but what would be useful for people that are actually wanting some guns is what core streaming service is the best with an existing Internet connection and Xfinity or FiOS. Nobody cares you just bounce back-and-forth like a tennis match between whoever gives you 100 Mb minimum and the rest doesn’t matter. That is all but you need to worry about unless you are like hosting seven streaming RU-vidrs in your house or something which nobody does so this whole gig ethernet is a distraction that nobody needs ---
Did Xfinity pay you to post this or what? lol - just leave it and hit Verizon to Xfinity or whoever and roll back and forth. Also get direct connection to the multiplexer on the house-- do not accept their box at all. Buy your own router - they will claim you need a moca device -- no you don’t because streaming all is the way. Don’t buy their entertainment services at all. Internet only direct - no moca - streaming services. Done. ✅ never use their email either - get a Gmail account
When did you make this video? 2009? Xfinity doesn't let you cancel, somebody who barely speaks English will tell you that you will have to pay some ridiculous fee to get out of their contract. So your video is bogus.
I live in Houston. I lost my job because there internet kept going out while I was working. Happened everyday. Almost lost my home and got behind on things because they are “supposed to be the best” they aren’t people. Big money grabbing company. So sad man. They don’t care either.
