When a customer finds a hair in their food… 

I'm a chef with dermatitis, I work with other chefs with dermatitis. It's normal. To dumb it down it's from hand washing striping your skins natural oils etc. If anything it's a sign of a clean chef (or in this case baker), not a dirty one 🤦‍♀️

The way you look down and say "The last time I checked" is hilarious 😂

The health inspector should just rent the office upstairs at this point

Had that happened in the U.S. Carol not only would have been legally ban forever, but she would have also been sued. The courts would have decided exactly how much damage she caused and loss of revenue for the bakery and made her to pay the bakery back for those losses.

who is to say that pink and purple dont go well together? They are off their rocker!

Carol needs a full psychological assessment. It's honestly overdue.

My father has psoriasis. He never worked in a bakery, because psoriasis is different and flakes, but he never went swimming around anyone (public or private) because everyone looked at his skin like he was infectious to be in the water with. He’s also a small business owner, a carpenter. He finally made enough from the farm and the carpentry business that he was able to not only get on a good med to help clear his psoriasis, but also build a beautiful pool and hot tub. I swam with my dad for the first time when I went down to visit last year, despite spending so many hours fishing and on the water with him as I was growing up.

the poor health inspector

It is incredibly unrealistic that Carol wouldn't be just flat out banned from the place after pulling something funny like that more then once.

Honestly seeing this fills me with so much inner rage... I know patience is needed, but there is a limit... At least I really love your voice, so that helps me find some peace

It isn't a pleasure seeing Carol AGAIN at the FromScratch Bakery love your vids!

Carol needs to be banned from your establishment.

Why does the hygiene department still accept calls from Carol?

11 minutes, yay 🙌🏾🎉 Re: pink and purple not going together, I’m literally sat here in a pink top with a sheer purple overlay, Carol knows nothing! 😝

most people don't realize just how often you should wash your hands when working with food. if you are doing it right, you will get dermatitis

The deadpan 'I cant say' 🤣🤣

The person/people that inspired the character of Carol in this are the epitome of society.

Sue her for defamation...

I'll pass on to you some wisdom from back when I was in restaurant maintenance - 1. Some people will do whatever it takes to get something for nothing. 2. Never underestimate the stupidity of people (esp. incompetent criminals)!! Also, I have heard from a number of clergy members that they would rather do ten funerals than one wedding!

The expression on her face after she said “it’s from a regular caller” 😂

Well, Carol is a right C U Next Tuesday! Stumbled across your shorts earlier this week, I love the "things people have said to me as a baker" series! I think I've seen them all at this point lol And good on you for having your own bakery at such a young age! When I was 19 I had no idea what I was doing with my life. Thanks for the content, looking forward to more!

didn’t Carol own the bakery before? if she hasn’t heard of (or had) dermatitides before, i’d say she was a piss poor baker!

5 years in a bakery from packing to wholesale and I swear this video almost gave me a coronary

"Sorry can't do thay, she pays our checkes" 🤭

"No, I'm sorry, we can't do that. She pays my wages." Well well well how the turntables...

I love your videos and how you roleplay. :D it's just so good!

Your sketches are the best! And for the record, I think your pink nails are lovely, and they would look great purple, too.

Flawless Video. i hope your Bakery recovered from this customer.

I love this. I cannot love this more!

As a butcher who got dermatitis from working, I fully sympathise with you 😂

Absolutely love the pink and purple ........ it suits you perfectly

a hairy baguette please! 🤣

She has amazing skin 🙂

I love your stuff everytime Alice, perfect acting skills and your voice is so sweet and clean + you have impeccable articulation. Have you got any other youtube channels? Some ASMR or bed time story reading?

These 2 are real Frenemies ❤

I just love your posts.

Love your accent ❤ greetings from Mexico

O shush! Brought me right back to my Granny. I had no idea it went so deep

No idea what Carol is thinking, pink and purple look great together.

Love your videos ❤

Alice... working with these people I'm surprised your whole head isn't gray! 😅

supporting you

The way the girl looked up when she said "it looks........ infectious" 😂

When you have a large crowd, you can serve elephant stew. You should also have a few rabbits ready, in case there are any extra mouths to feed, but be careful because many people don't like to find a hare in their soup.

I want an award winning jam croissant now. :(

Alice is such a lovely lady. She puts up with so much. Im in usa. Years ago my mom told us this man had Aids. He worked in a restaurant we went to years ago. I was sad when i read they closed the restaurant.

Only true fans know its re-uploaded

I'm in California but I wish I could go to your bakery right now🥰😀

Can you actually stay that calm during these encounters? I could neeeeveeeerrrr

Start a fundraiser campaign for a defamation lawsuit against Carol.

as a victoria myself, i need even a quarter of victorias sass lmao not all heroes wear capes

19 and owns a bakery. I'm 19 this month and im still unemployed, :/

I know it’s not the point of the video, but in America Victoria would not be allowed to discuss Alice’s dermatitis with Carol because of HIPPA. I don’t think that even Victoria would be allowed to know about it, as long as it’s not contagious. Carol just needs to keep her mouth shut and opinions to herself! edit: I also wouldn’t sell her anything when she came back.

It baffles me how there’s people that act like that, refuse to self reflect, and yet get offended if the person said they would treat them the same way they treated others. How do they function with so much loneliness and bitterness inside them???

I am glad that I am behind the walls quality checking my strudels and nit being the one who has to speak with all the Carols out there. Big prop to you! I would advise though to have tweezers or one use gloves around to use for picky customers, it helps to eliminate the concerns of the "washed or not washed hands" question in the heads of people.

Wow. I mean, at least this was amicable. That whole situation would've gone VERY differently where I'm from. LoL :)

I have dermatitis & I'm not a baker (i wish) but i know the feeling of being observed by strangers like y u have the plague or smtg like that 😂

Damm and I thought I had a bad day!

They're always so desperate to eat the food they say is not good enough

im going to make art i think of all of the characters u have like carol and alex. also were can i find ur bakery? :D

Ughh CAROL. 🙄

Yippee new post

😱 bakers in Ireland answer "what would you like in your bagette?"?? I thought that if the bagette has something inside you ask for a sandwitch.

Pink and Purple go together like Lent and Advent, Young Carol or Alice? Already forgot who disliked that nice Color combo.

You got a little Scarlett Johanson thing going on, but in a lovely manner. Cheers.

I worked at an industrial bakery in the mixing department, and my dermatitis was so bad I lost some of my grip because of the skin peeling.

After Carol's comment, the bakery can add it's reply to the complaint.

Also, the volume of these videos is lower than many other channels. At first I thought that Alice was soft-spoken. Now I see that I need to turn the volume way up. Alice, is there a way to increase the volume of these excellent fun videos?

7:02 Alice and Victoria have the same "dermatitis". It's spreading!

"There's a baguette in my hair!"

Can you do one about crackheads coming into your establishment and changing their dressings in the toilet

A girlfriend with dermatitis is perfect

Anyone who'd still serve any of those people would be a fool after being treated like that

When I worked in a restaurant, I was prohibited from wearing nailpolish. I am curious - do you utilize preventative measures for its chipping into your baked goods?

Soo Carol is basically the typical Reddit poster.. :)

In Germany Alice would get fined for defamation 😅

One time I found multiple long straight black hairs in my sandwitch. I nicely talked to the guy who made the sandwitch, and he told me that the hairs were definitely mine. I have curly light blonde hair. This guy had long straight black hair like fabio and wore no hair net. I told him it couldn't be mine because the hair was black and I'm blonde. He said "that's not my problem." He didn't remake my $15 sandwitch that I had only taken two bites of, and I threw it away. Honestly, after talking to him, I didn't even want him to remake the sandwitch because he seemed a little unhinged and I was certain he would spit in my remade sandwitch or FAR worse. Needless to say, I never went back to that deli.

Just by putting on glasses and changing your hair you look like a completely different person

My niece is called Alice.

Ifk how it is in the UK but in americ im pretty sure she would be banned from the bakery and get charged with truss passing.

I’m surprised Carol has not been told to never come back. Oops. She did.

Hope this isn't based on a true story. Either way it was handled way more gracefully than if I owned my own business. ❤

Haha funny

Employers in Ireland have a medical book of the conditions of all of their staff?? That’s not allowed in my country lol

How do we in public facing roles, stay sane? Simples, we have padded, sound proofed rooms!

Alice claims there was no outbreak of dermatitis, but Victoria seems to have a case of it as well. Something doesn't add up. 🤔

Deja vu

Can people really call the health inspector out of nowhere?

Is this a re-upload or a collage of other clips? I swear I saw most of them already... Am I getting crazy?

is this a repost?

It's called a bagoot!

It may be the American in me but I would have been talking to a lawyer about damages from her malicious postings

Do you prefer pink or purple nail polish Hmm, purple. *Actively wearing pink nail polish*

Should just ban Carol from the bakery, never allow her in.

As long as you wear some gloves you're good. I really hate Karen's like Alice. Sadly in American we have to make the nice and bribe her.

Do you need us to all call Carol

😂😂😂😂😂😂

I hate karens. I wish that they could all shut up and are stripped of social media so they can’t cause more harm.

She doesn't wear gloves when she makes the food so does she not worry about piece of the chipped nail polish falling off into the food? I know when I worked with food we wore gloves and we still weren't allowed to wear fake nails or nail polish for that reason.

Is it straight or crinkly ?