Interesting video. I have 1 gig with virgin, the hub 5 does have 2.5 gig ethernet port on it. As you are on full fibre your ping times should be around 3ms. Even on virgins HFC I get between 9 and 13ms. I do believe that with virgin its to do with the capacity at your local cabinet. In my case I got virgins external contractor to wire a direct connection from the cabinet to the hub with no breaks in the cable. This makes a huge difference in my opinion.
I'm also with EE @ 1.6Gbps. I've never tried the stock router and always used my own equipment. Shocking that EE didn't provide equipment that could handle the speed of the service!
I have recently upgraded to the TP-Link Deco BE9300 Wi-Fi 7. A video review of this router mesh system can be found at ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-aWFEHH2g9k0.html
If your in a city fibre area use one of them far cheaper than bt ee. It amazes me that bt still refuse offer symmetric fibre packages , the network needs an unbunded policy forced on it by ofcom so no matter who installed the fibre your not forced to remain with them yet still get the symmetric performance
Great video & subbed. Just ordered the full fibre gigabit essential package & awaiting for an engineer to install the upgrade. On question, when the engineer installs the optical network terminal (ONT) do I get to choose where it is located?
Thanks for subscribing! I have had an ONT installed from scratch in two properties that I have lived in. In one, it was installed at the site of the old BT master socket. In the second, I asked for it to be installed on the second floor, which the engineer accepted. I suppose there is no harm in asking on the day.
Openreach engineer here 👋 Absolutely! On the day if you mention to your engineer where’d you like the router placed, they’ll scout out a connection route and normally 99% of the time it can be easily installed downstairs or upstairs. We however do not install ONT’s in attics or cellars 😊
@@VarissNI Great to know..... A question, well an assumption. When the ONT is installed can I just connect the LAN/WAN port directly into my home network, i.e. do I need a BT router at all. p.s. I currently use a TP-Link AC-2100 as the router for the BT service (I will keep it as a wireless access point).
@@grahampearce2405 Hey Graham! We get that question a lot from customers using their own gear, the answer is yes! You can connect your 3rd party hub directly to the ONT, however you will need to configure the PPPOE login and password to the ISP you choose (Just google BT, Sky, Vodafone PPPOE Login to find the username and password for your provider). Any questions at all shoot me another comment, or failing that contact your Provider :)
I’m trying to get this package however still in contract with BT I ask to be moved over as they are the same company they said not yet so hopefully in a few months
I have looked on the BT forums and it says 'The cancellation fees are waived on switch BT to EE'. It might be worth giving EE a ring. Let us know how you get on.
i switched from virgin to ee and ee covers early cancellation fees uo to £300. you sent them the final bill and they will credit your account for future payments.
I've just switched from BT 1 Gig to EE 1.6 Gig as I couldn't order from BT and had to switch to EE to get the 1.6Gig. As others have stated they will cover exit fees up to £300, my final BT bill is around £96 so I will ping that to EE. On a sidenote I'm loving the faster connection, using DUMeter I have ran a speed/bandwidth test downloading a80 gig file and DUmeter reports 1.6Gig connection is pulling down 11gig a minute, that's 660gig an hour. I have also installed my own ASUS router RT-BE88U and this router is a joy. Have fitted a 10gig module in the back of my router 10Gig SFP+ port then ran the fibre from the upstairs home office across to the 2.5Gb/10Gig SFP+ switch, then out of the switch to my network points and now have my PC connected at 2.5gig on the lan side and getting over 1600mbps as video shows ...ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-YUBj-GAGy7s.html funny thing where the Openreach guy came out to swap the ONT I confirmed that I didn't need to change the username or password on the PPoE connection from bthomehub.com and he said that was correct, so whilst now on EE 1.6 Speed test still shows BT, and my router is setup as PPoE directly plugged into the ONT and user the BT username and password, not fussed as connection is great.
I'm curious what wifi 6 speeds you can get. I get 800-900 on my trooli 900 connection with there router and my own router with unifi 6 pro ap. the pings on Trooli are much better around 4ms.
Upload is a joke ! Why no symmetric connection? I have Vodafone full fibre for over 2 years 940mbit/s up and down 👏Avoid VirginMedia at all cost!!! Very bad customer service.
Open reach uses G-PON fiber 2.5Gbps DS 1.25Gbps US they can’t do symmetrical at those speeds. CityFiber, Netomnia and most others AltNets use XGS-PON fibre 10Gbps DS 10Gbps DS but almost of them won’t take full advantage of that except Netomnia YouFiber
Two reasons, they using GPON which is quite limited, but also they protecting their ethernet business. They wont want entities migrating from lucrative ethernet products to much cheaper FTTP. Cityfibre as an example do 1gig/1gig on GPON.
@@mahammad for them yes, because they have to replace all existing fibre. Or they slowly roll it out and use old full-fibre contract profits to pay for it. On average ISPs only start making profit after the 16th month of a consumer contract
@@pedrofortunas Interesting, I'm assuming they'll use the new version at some point or already do but to simplify their broadband plans they'll restrict everyone to asymmetrical speeds across the nation. Explains why Hyperopic and Community Fibre can do it as they were founded very recently. Or I guess in 10 or 15 years in the future when they do their next iteration of fibre, some places will have symmetrical speeds assuming they allow it. I guess that's what happens when you're the nation's network infrastructure company.
i just had this installed and im only getting 1150 download over cat 6 via asus router, my actually download speed is slower at like 90 MB/s compared to bt 900 that was 110 MB/s, really am hoping this is just first day problems with EE not even hitting guaranteed speed of 1.3.
Hi Liam. You must set up a PPPoE connection from the PC/Mac to the ONT. It cannot automatically connect. The PPPoE settings you need for EE can be found at ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router
Do I need to buy another router or does it come with everything I need to set this up to get advertised speeds? I have a very good PC that has a 2.5gb ethernet socket@@studioidris
You cannot get 2.5 Gbit speeds using ethernet as this router only has 1 Gbit ethernet ports. You would have to buy another router - I am currently testing one and will upload a video shortly.
@@studioidris thanks for the reply so I can get the full speeds if I do the the PPPoe settings on my pc correct? And I will be sure to sub for the other video to are doing
I considered the EE 1.6gbit but in the end didn’t think it was worth the money. I have Vodafone Pro II Broadband, I pay £46 a month but with that I get a WiFi 6E router and 6E Extender, also have a 4G backup incase the broadband goes down. On my iPhone 15 Pro which is also WiFi 6E I get 930mbps down and 110mbps upload.
Are you sure the WAN port is restricted to 1GB? If you are using a CAT6 cable then you will only be able to get 1GB max as that is the limit of the cable. You would need a CAT6A cable which is rated at 10GB and that eliminate that bottleneck if the WAN port is 2.5GB. I would be interested to hear if the instruction manual clearly states there is a limitation. EE/BT should be using upgraded equipment for this speed.
The ports on the BT router are 1Gb (Giga Bit, not GB = Giga Byte) Mine is about to be installed, hopefully I will not need the BT router and will be able to use a 2.5Gb switch (with 2x10Gb ports) allowing me to connect it to my 10Gb local Network. I am assuming that the BT router is unnecessary. fingers crossed (I'm not using it anyway, I use an alternative router).
@@studioidris I have seen 1.4Gpbs over WIFI from the box so its defiantly 2.5Gig WAN. Is it WIFI 6 or 6E? And also I guess their approach is capacity not speed so it can hold more people on the hub without anybody slowing down.
Is ee worth it ? I’m not the most tech savvy person 😅 what would the highest WiFi signal the ee would give you ? As most people won’t be plugging in directly. I have community fibre but it seems weak in alot of rooms. Does ee get to all the rooms ?
This depends on the layout of your house. I have the EE Smart Hub Plus and one Smart Wifi Plus device, which gets a Wi-Fi signal for most of my house. Problems are getting it to an EV outside the house - but this could be the EV rather than the router.
This, in practice, is due to limitations to the underlying Openreach products on which this service is based. However, ultimately, it is due to a lack of competition and possibly a lack of demand for higher upload speeds.
What speeds do you get from the EE hub from the four Ethernet ports I’ve just got virgin media hub 5 and I’m getting various speeds from the different ports I’ve tried different Ethernet cables from cheap ones to expensive chord company epic 5 meter cables £820 each I feel like I’ve just wasted nearly 6k on these cables
Have EE removed the bottleneck yet ? found issue where i decided to replace BT smarthub with a good wifi 6 router and i found that managing of the network and general speed is heads and shoulders above the smarthub, but digital phone is not an option which is a bit unfair if you do require some form of house phone.
The bottleneck will remain unless EE upgrades the Smart Hub router. EE allows you to use a third-party router, which will help you overcome these bottlenecks.
I am sadly in a new build area and I may have to wait until the end of 2026 to get full fibre connected 😪 so I am stuck on 56mbps download speed for another 2 years.
@@studioidris I am on EE and my mobile signal here is so weak too, so it will be no good, I have complained many times to EE but they say the nearest transmittor is borderline of too far.
@@studioidris that's rapidly changing with all these providers popping up. I'm with a small company called county broadband the customer service is virtually non existent as you can get hold of anyone but it's the only option for fibre where I live at the moment. Best I can get via the BT line is 60 which for most is fine anyway I only got it to download ps5 games as they just eat space other than that our 60mbps connection was perfect.
Lots of issues with the smart hub plus I would not recommend it to anyone they basically rushed the hub out and EE even admits there's lots of problems like disconnections, WiFi problems, router after a few days stopping all Internet on devices so need to continue to power off and on and the WiFi controls on the app don't work and I have had a further 2 hub replacements and same issues so going back to BT and back to my faultless smart hub 2
I too on my fourth smart hub plus router - keeps triggering a ‘line fault’. 6 visits from Open Reach later and now being put back on the previous smart hub. OR say it’s the hub, EE deny there is an issue with their SHplus router. And all for 10 mbps supply 🙄
i wasn't sure if it was just my PC so i pluged a laptop into the hub and i was getting over 1.3 on all ports, i called EE up and got handed over to the next-gen engineers and i was told they are relating a new hub that can give us the full speeds we pay for on all ports so i problby got lucky and got them the new hub.
@@studioidris no it looks the same as the one in the video. Only problem I had was there isn't any voip on the package and my current gaming access point didn't have 2.5gb ports so it was being wasted. I've had to swap to bt for a 1gb pack with voip. I'm hoping when the 1.6 has voip and I can swap back over and they send another hub out. Another problem is u can't separate the WiFi bands, u can only disable them.
It's rubbish ee don't allow you to use your own router, I have a full mesh plugged in but as soon as I queried the speeds I was getting they said they won't fault find it unless I plug in the ee router. Spent weeks arguing with them with even openreach finding my package was incorrect to the house. Then suddenly it improved itself after they investigated it. For info I was only getting 350mb from my 900mb package. Yet when I was with Bt on the 900mb package I got 700-800mb
EE does allow you to use your own router but will not support it. Details can be found at ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router I used these settings to get my TP-Link Deco to work.
@@studioidris ee doesn't provide you any support if you have an issue though unless you swap back to the ee one. I know I fought for about a look with them
Who needs 1.6Gb/s? 50Mb/s is enough and is provided over the BT copper. Unless of course you play online games which I find a bore. The BT copper line is also more secure and better quality for voice conversations, as well as providing emergency facilities, and does not fail when there is a power cut. Also Fibre is VOIP which really should be free but some providers still charge for TALK useage and rent. Where fibre scores of course is the massive speed and there be the thing.....Why not share one fibre between a whole street or a block of flats...But they don't....They just charge as many customers as possible. 1.6Gb/s divided by 50Mb'/s = 32 customers with perfectly good broadband.
@@nigeI We’ve been using 50Mb/s and even much less for years using copper lines from a nearby BT road green box and it works wonderfully well. What’s your problem?
I agree that a lower broadband speed is reasonable for general day-to-day use. However, a faster broadband speed improves productivity for certain users, such as those who download large numbers of high-resolution video samples for editing or those who have multiple computers at home requiring multiple updates of larger files.
@@maxthemagitionI have kids that play online, a TV in every room with 4K streaming on all streaming platforms, Sky Sports UHD, a security camera and smart appliances. 50mb/s won’t cut it
@@kelbee8974 I have only 1 Gbit ethernet ports on the Smart Hub router that EE supplied when I signed up. If you wanted to use the full 1.6 Gbit on one device, for example, your PC, both your PC and the router would need faster ethernet ports than 1 Gbit to handle this speed. You would likely need to buy a router that has at least a 2.5 Gbit ethernet port.
I've watched a few of your videos now and why do you always put a picture of yourself with hair in the thumbnail? 😂As for EE, thats a huge oversight only having 1gb Ethernet ports 🤦♂️
115mbps up is an absolute joke with those download speeds and pointless for home use. You should build yourself a pfsense box to get full speeds and block EE from seeing your devices.
Virgin now does 2gbps download and 200upload for £84 or you can pay £6 to get same download / upload so £90 for 2000mbps down and up. This is only for XGS PON areas! But you can pay £6 on any xgs plan to get same download and upload like 1gbps down n up for example.
Virgin customer service is really bad, I’m glad I left virgin, had problems with the broadband couldn’t give me a timeline to fix the issue, they lied to me and about me and also hung up the phone whilst I was trying to get the problem resolved. Best advice AVOID VIRGIN MEDIA AT ALL COSTS
Great video and quite a few eye opening things you mentioned there! I'm currently on Plusnet, however Quinns/Openreach have just deployed the fibre optics here. I think all that n eeds is for Openreach to come out, inspect the duct and then sign it off to get the area 'lit up'. but thinking of possibly going for the 1.6gb line with EE, however, can you or anyone please tell me if which routers out there that would allow the full 1.6Gbps over a single wired connection (i.e getting the full 1.6Gbps to say a PS5 or a PC)? Or if i did this wireless would I get the full 1.6Gbps over wifi? The 1.6Gbps will seem as overkill, however I am a software tester for shall we say a "well known" video games company and need to download the applications quickly due to strict testing times when working from home. Any help/ advice would be greatly appreciated! Many thanks!
Interesting Video. I have just signed up for the full EE Fibre Broadband package. I note ythat you suggest for a domestic environment the backup should broadband fail might be a wasted expense. I am thinking you could be right, I received today the router and wifi extender but nothing else. my engineer is booked in a few days time so wondering what else he will be bringing.
I have used BT Broadband for years and EE for several months, and it rarely goes down. If it does, it tends to be in the middle of the night and only for up to 10 minutes. You should check the download speed of the EE 4G mobile connection that will be used as the backup in your area. Using the backup connection outside your home is against the terms and conditions. In addition, there are now 4G modems available that would allow you to use any network provider as your backup connection.
