Why Tim Hortons Has Gone Downhill 

The quality of customer service has gone down dramatically

In my home town Tim Hortons has become the least diverse employer. We went from a workforce ~40% Anglophone, ~30% Francophone, ~20% Native, ~10% Foreign to pretty much 100% homogeneous foreign temporary workforce from one single country. I will not support a company who wants to generate all of it's profits in Canada but will not hire Canadians.

Great thumbnail! I make these complaints in my videos all the time, unfortunately there are still people that are hard-core fans. It's just not good anymore. Still highly addictive...

It seems as though, since the sale to Burger King, they've "lost touch" - customer service is completely gone, quality nobody really cares about and they've lost their identity for menu items as well - Pizza? Really? We don't have enough pizza places now? I've just stopped going altogether. Last time I did, I placed my order in drive-through, got my almost hot coffee and they literally tossed my wrap and greasy potato thing to me (I guess they're graded on how long a customer waits in lineup).

Seems pretty accurate. For me, Tim's is pretty reliable and reasonably affordable. I like some of their wraps and I like the wedges. The coffee is decent if you have reasonable expectations. In my local Tim's here in Scarborough it's 95% Indian workers who speak to eachother in Hindi, and about 90% Indian customers. I don't care who they hire, but I do believe they should speak English, even behind the counter. I was never one to care about these things but lately it just feels like a different country and one that barely welcomes me. Customer service is pretty bad. The other day I was waiting for my wrap and the two ladies were just joking with eachother and having a great time, while i stood there waiting, until eventually I asked if my order was still coming, and then she realized she left it in the toaster the whole time. Kinda sad.

My cup holder is always full off coffee by the time I get around to opening it. It’s an ongoing issue. Move on to the McDonald’s style cups!!

Interesting!

She got that 80s vibe down check

The American stores over the border are even worse. We have 3 kinds of timbits, 2 kinds of muffins…. I look Forward going to Canada even for a cheese croissant

Cheers to U 🍻🍻

Tim's gives me a paper straw for my plastic cup! I HATE paper straws!!!!

Still so much better than Dunkin, that coffee has no flavor and tastes like hot water.

I got a wrap there, and it was so viscerally disgusting I had to ask for a refund, something I never do

Everything is pre-made disgusting shit. It's over priced. The largest thing for me... It's the staff. There isn't a single Tim Hortons I've been in in over 6 years where the staff speak fluent English. I haven't had a full, correct order satisfied.

5. Wrong. It was bought by RBI, which amongst other things, owns Burger King. 3. You seem shocked that putting chocolate in a bag on a hot day results in melted chocolate. I learned that in grade 4. 1. The lids always leaked. They leaked 30 years ago. My cup this morning leaked. Stick to sippy cups if you must. The rest of us manage. Tim Hortons HAS gone downhill, but much of what you're stating as to why is WAY off base.

Sooo, capitalism.

Mass immigration is why Tims has degraded to a trash franchise. Nobody wants to pay for bad service and bad coffee. The food is garbage.