Why we have these setbacks

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For Crystal Light local dimming shipment, please visit:
pimax.com/pages/crystal-light...
This page will be kept updated over time. If your headset should have shipped, but hasn't, please email to support@pimax.com and we'll look into it.
For the non-local dimming version, please read:
pimax.com/blogs/blogs/about-t...
You will find our bi-weekly updates here:
pimax.com/blogs/blogs?ref=imc

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Опубликовано:

14 июн 2024

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Комментарии : 321

@PimaxVR 15 дней назад

Update: pimax.com/blogs/blogs/pimax-progress-update-june-28

@shadowcloaksimulations1015 28 дней назад

I haven’t ordered one yet, but this is the sort of communication I appreciate from a company. Good on ya!

@youju26 29 дней назад

I appreciate the honesty.

@user-mz1su7nu5n 28 дней назад

I'd rather have a delay than a faulty headset that is negative time consuming and costly.... I take my hat off to you for being honest, that's a rare quality these days.... my order is Light with Local Dimming

@mikepinard8230 24 дня назад

100% in agreement with you. Not enough of this honesty going around these days. I felt that Jaap was in front of me with a hand shake telling me that the product he is sending me is getting extra time and effort to get it right. You just don't get this from anybody anymore. I too, will now order a Pimax Crystal Light (I have a Rift-s now)

@Lonewolf23-26 14 дней назад

@@mikepinard8230I ordered mine about a week ago, I too would rather wait! Totally appreciate the honesty! I also have a rift s currently!

@Johnny-kn2pp 27 дней назад

Being up front and Frank is gold to the VR community. "This" alone WILL result in more users trusting Pimax and in turn result in MORE orders. Well done. Fantastic, communicative video ❤

@JaapGrolleman 27 дней назад

Thank you!

@bobr8766 28 дней назад

As a person who worked for Daimler and Volvo Trucks, bringing out new products is work. So many things that set back the time table. Thank you for being upfront, transparent, and honest.

@gcampagn 29 дней назад

Well, I am one of those lucky people who received the Crystal Light(mine with local dimming and controllers). I just received it last night at 8:08PM central time. I had pre-ordered it on April 17th and paid it in full on May 15th. I was very patient because I do really understand what happens when a new product is developped and manufactured: There will be problems that pop up. Now, I have not tried my headset yet because it was quite late last night and I had other things to do. But right this minute, I will be trying it out. I sure hope that every thing will go right and that I will have no problems at all with it! I have full confidence that Pimax indeed did their job well. This is my very first time experiencing VR and I must say, I'm very excited in trying it out! I will certainly keep you updated with my setting up and using the headset! Wish me luck!

@keithbriscoe99 29 дней назад

Report back soon. Dcs or msfs, or both?

@gcampagn 29 дней назад

@@keithbriscoe99 I am using MSFS 2020.

@HeadsetHistorian 29 дней назад

@@keithbriscoe99 both at the same time. DCS with MSFS on a screen inside the cockpit.

@gcampagn 29 дней назад

HERE IS AN UPDATE TO MY PREVIOUS COMMENT: Everything is working as it should! And WOW ! WHAT AN EXPERIENCE ! After I did all the software setups and firmware updates, everything started work perfectly! The pimax software immediately detected the headset and the controllers were already paired to it! My Crystal light also works perfectly with my Alienware m18 R1 laptop(which is a beast of a machine); no issues there! The only hiccup I had was that I had to register my Crystal Light to my other email address because for some some reason, I could not login to my primary email address and I could not register my VR headset to it. but apart from this problems, everything works perfectly! I tell you: when I first put on the crystal light, it was literally like entering a complete other world even as I was just sitting on my couch! WOW! What a rush! I know I'll have to learn how to use the settings but right out of the box, IT IS AN INCREDIBLE EXPERIENCE !! I must say that Pimax certainly did not disappoint. And the resolution, fov and frame rate are indeed indeed incredible on it! Thank you Pimax for a fantastic product! I recommend getting a Crystal Light to anybody who happens to read this comment! Get one!

@claybomb1064 28 дней назад

Elite dangerous in the crystal is like having a mystical out of body experience. It will blow your mind.

@itaikndoro 28 дней назад

Thank you for this, the team at Pimax. We need more of this kind of honesty, transparency and accountability in the industry. I will continue to support you!

@Rascalibur 20 дней назад

Thank you for being honest, you may have just won me over with that, pimax! ❤

@MrBreakthompson 23 дня назад

Wow, appreciate the honesty. Will wait till issues are resolved then.

@SkyKing-Opa 29 дней назад

Good job keeping us informed and Goodluck Team Pimax. 🍀 ❤ Love your products. ❤️

@danceoffAsh 29 дней назад

Thank you, Jaap; this is how to communicate with your customers when setbacks occur. Please continue to be pro-active. We will be frustrated about the setbacks but understand that quality control surpasses the speed of delivery. Looking forward to the Bi-Weekly update and keeping us updated through these videos, too, as they have a pure human element to them. I was also wondering if you had a community manager who could handle most of the communication across all your social media while you focus on marketing operations.

@markhelyard6664 28 дней назад

Your honesty is refreshing, it show’s integrity! Its made me decide to purchase one !!

@Dreadbyte 29 дней назад

Keep it going this way please ;)

@tomc1380 27 дней назад

Thanks for your honest updates. I’m really looking forward to the Pimax Super OLED version. Cheers

@delahaije25 28 дней назад

thank you pimax team. i havn't ordered a crystal light but im verry happy to see my favourite vr company to grow so much. good luck and much love

@kennymoss7089 27 дней назад

Thanks for the communication and for being honest. Can’t wait for mine to be delivered.

@redrumcoke2363 27 дней назад

Wow, this frank discussion is really a nice step in the right direction for Pimax. I applaud them for doing this. You must speak honestly and set the correct expectations. However, saying is not doing. If these words are backed by tangible, meaningful improvements, Pimax and its clients will be all the better for it.

@JaapGrolleman 27 дней назад

Agree with you!

@redrumcoke2363 27 дней назад

@JaapGrolleman Holy biscuits, the man himself! We're rooting for you, Pimax, and the whole of the VR industry, Jaap. Best of luck to you and Pimax. You can do it!

@JaapGrolleman 27 дней назад

@@redrumcoke2363 Thank you!

@Whisky148 28 дней назад

All for Pimax. Seems like better communication would be better for everyone. Thanks

@gert944 23 дня назад

I'm interested in the Crystal light and I really appreciate this kind of communication! Just be honest and peopla will understand!

@DrEd1ard 29 дней назад

That is a big step up. I like this new humble approach. I am personally looking forward to my order. Happy to wait if the quality is the aim.

@jeffb7244 22 дня назад

About to jump into the VR trend and was waiting till fall, seeing this just made me more confident in waiting, and making the choice to get a Pimax for a headset.

@StuartBoyer 28 дней назад

Thank you for being frank and informing people, good job.

@b12jak51 28 дней назад

I love the upfront honesty, makes me want to buy pimax and i will.

@nedavis 9 дней назад

Got my preorder in a little bit ago and just saw this clip. At first was like, ah shit here we go...but by the end felt even happier with my decision. Stay humble and keep working hard. I want a good product and awesome experience. I can wait.

@PimaxVR 8 дней назад

Thank you sir/madam!

@pyroscot 25 дней назад

Very well done and thanks for the honesty and explanation.

@pablosalazar2258 26 дней назад

I’ve been waiting patiently. Not in a hurry since this is replacing my reverb g2. Quality matters. Thanks for being honest about the current issues. I’m sure you guys will figure it out.

@PeteV80 28 дней назад

I ordered a few weeks ago but I'm perfectly happy with delays as long as you're communicating and transparent

@mirusvet 20 дней назад

Great stuff! All the best!

@TPont7089 28 дней назад

Good One. We all hope you prevail after so many problems because you guys have a huge potential.

@SimHangerFS 28 дней назад

A welcome initiative, and somewhat overdue from Pimax, well done. Encouraging.

@dancinspace 28 дней назад

Thank you for the honesty, and please keep pushing the limits!

@nunosantos2015 26 дней назад

I will order mine around September after everyone gets the light, no rush but I'm very excited for it 🎉

@immrchris 28 дней назад

This makes me want one even more now! good job Pimax

@SweetCherryGrower 25 дней назад

Well done for this video..hope more bigger companies do the same

@mtbross100 28 дней назад

I’ll take honesty and delay over another HP experience every day of the week. This is actually making me even more excited to get mine.

@Megaace9 28 дней назад

Thank you for your sincerity and your intention to improve. The number one priority should be quality. Nothing is more frustrating than buying a headset, and it doesn't work, or something breaks after two months. I think most customers will accept a delay if the glasses work the first time out of the box and don't break. Finally, communication with the customer is essential. The worst decision is silence. If you tell a customer that his order is going to be delayed for a month, and explain the reasons, he will understand. But if there is only silence, he will be very angry.

@tattoodude8946 4 дня назад

I, for one, greatly appreciate this video. I wish more would do this sort of thing rather than just either shipping faulty products to kick the can down the road or delay without any word at all and force me to contact customer support, blah,blah,blah... Keep up the good work and I look forward to my first Pimax headset!

@hanskrohn 27 дней назад

My respect! Very frank and honest explanation. Good luck with the Light, and later the Super (which I am VERY interested in…)

@nyannyan123456 28 дней назад

My pimax 5k plus still works good. A little rough on the comfort front but, it was a great piece of tech. I'll be purchasing from them again.

@alecmillea4539 27 дней назад

Openness of communication is one of the most fundamental and important parts of a good company that people trust. People are willing to listen and sympathize if they have an understanding of why things are not going according to plan. As long as people don’t feel like they are being left in the dark and potentially scammed then you are less likely to get any complaints.

@Snakkers 29 дней назад

Got my shipping code yesterday. In a happy man.🎉

@dpierres81 28 дней назад

That’s great to hear. Open communication is key. I personally don’t mind waiting a little longer for quality to be ironed out. I’m in no rush and would rather have a perfect product rather than having to return a problematic headset.

@donniedonnie639 28 дней назад

Thank you for the update. I was going to cancel my order because I felt ignored but for now I will continue to wait.

@vangoghoff5521 28 дней назад

That niggly feeling i had saying don't preorder!! It was right.

@adrenalinejunkie3828 28 дней назад

Some customers already have their Crystal Light delivered (they're posting on Reddit) . Fortunately, only a minority ordered the non local dimming version, which is delayed.

@charterflug7181 28 дней назад

Important is, you are honest 👍 this is the way thinks work. Just keep this and continue developing high quality/high end VR Headset for costumer. The community will appreciate and honor it 😃

@Anakin-dl6eb 28 дней назад

Great video, I really appreciated it very much!!!. This is the way.....😊. Continue like that and the future of Pimax will be bright! Please also develop PCVR headsets with the size of a PICO4 (or even smaller like the Bigscreen Beyond) and a 2.8x2.8k resolution, because the very bulky size of Pimax headsets isn't appropriate for 2024! There is definitively a market for this! Besides, concerning the upcoming Crystal Super headsets: It would have been better to just announce the LED version and concentrate to release it as as early as possible instead mixing things with a Micro-OLED version. For the Micro-OLED version I would prefer a much smaller housing!

@3rflyingcom 28 дней назад

This is refreshing to see. A simple explanation, no BS. Thank you.

@ToureTaylor 28 дней назад

This video is great for communicating with consumers.

@PiersLehmann 28 дней назад

what a great update - keep this transparency and keep your videos coming

@ImmersiveGamer83 28 дней назад

I respect this video. Thank you for your honesty

@Dillon737 24 дня назад

Wow, I love this. This company is going to be great at least until some bigger company tires to buys them out do to their amazing success (Alienware comes to mind). I await my new headset with great anticipation. Great job Primax on the honesty and heads up! You guys are a class act other companies should model.

@Jogngood 28 дней назад

Just like the Kickstarter, demand was underestimated. This is a good thing and a nightmare all at the same time for a small company. 5k backer here willing to wait, well not like we have a choice😂. Thanks for your continued hardwork

@shmafoo 24 дня назад

I was just wondering what happened to the 3-4 week shipping info. A friend just forwarded me this info video. Appreciate the honesty and I'm totally fine with that. I'd rather wait and get a good quality product than having to deal with any kind of RMA process (I'm a VERY lazy person). Also, it's probably too hot here right now to use a VR headset anyway. Take your time. ;) /Edit: Also, this is much better than having to listen to the usual damage reducing corp bullshit that says nothing and big companies use. Please stay like this.

@deltacompeticion 27 дней назад

I prefer delay to having something disastrous and defective, transparency is valued. Thanks.

@dazbike3247 28 дней назад

A great step if you do provide a Bi-weekly update. Lets see.

@JaapGrolleman 27 дней назад

Just published a new one!

@_MarkV_ 28 дней назад

Excellent video Jaap. People don’t realise how hard Pimax is working to be the leader in the VR space. I am part of a team of very passionate moderators on the Pimax Discord server. We volunteer our time to help Pimax users troubleshoot their equipment. Sometimes we solve the issues, sometimes we don’t. When we are unable to solve it ourselves, we have the resources to quickly escalate the issue to official support. We have weekly meetings on all sorts of matters. Transparency was one of those. This shows the Pimax does listen and does care. Keep up the great work guys. Haters will always hate but the true supporters will be there for the long haul 👍

@somerandomperson8282 28 дней назад

Yes we do realize Pimax are working hard, but that means nothing to the end user if the business practises and communication are not good and cause so much frustration. Pimax need to look inwards, like they are doing now, and improve these things. If they do this then the community feelings will certainly change positively.

@_MarkV_ 28 дней назад

@@somerandomperson8282 That's exactly what they're doing, hence the video.

@somerandomperson8282 28 дней назад

@@_MarkV_ my point is that your post sounds like nothing more than pimax PR cheerleading , and talking about 'haters hating' and 'true supporters being there for the long haul' is absolutely cringe-worthy and actually not doing pimax any favors.

@theegodelpozo 28 дней назад

@@_MarkV_ after taking our money, sure..

@johngogan1115 28 дней назад

I've been looking for help with my crystal for months and nobody ever replies not hating just saying I just gave up on the headset

@markcunneen8525 2 дня назад

Well done Pimax, quality over demand is the right call. Be patient viewers.

@gizmo104drives7 27 дней назад

Props to Jaap! Amazing to see

@socke011 27 дней назад

Thank's for the better communication now. I hope the 60G module will be not forgotten. Although I use a fibre cable I would prefer wireless. I can wait if the product is better at the end. The software is also getting better since the last updates.

@Bergie_78 27 дней назад

I am yet to buy a crystal but appreciate the honesty here - I will still get one at some point

@MrPXOMan 27 дней назад

Appreciate the video and the communication! I first bought the Pimax 4K, many years ago. It was actually my first VR headset. As a big Flight Simulator enthusiast, I was always looking for ways to improve the immersion. At that time other VR Headsets simply didn't have enough resolution. I then went through Samsung (Odyssey, Odyssey Plus), then HP (G1, G2), now Quest 3... but I am still waiting to experience that great resolution for MSFS that I still haven't been able to experience so far. Even HP Reverb G2, was not good enough. So, you guys can imagine how much I am interested in the Pimax Crystal Light, and hoping that it has lots of success... finally I think you have something... no base stations needed (with the inside-out tracking), good price, good resolution, good panels and good sweet spot. Please, do communicate and be realistic on what can be achieved... I will for sure buy the headset once the capacity to produce it has been stabilized and I am able to receive my headset within a reasonable amount of time.

@NathanSweet 17 дней назад

This is a good video and helps me be confident in spending on Pimax. Make sure you follow up with what you say. The only thing worse than no communication is communicating, but then not doing what you say.

@cannedolives 28 дней назад

This is fantastic! Thank you for this video!

@alexanderrech4591 28 дней назад

Honest statement - respect

@karstencook7976 29 дней назад

I hope this is the turning point that launches Pimax to the next level. They have and just communicated a vision to improve, now time will tell their execution. Feel a lot more hopeful after this. Just hope it's not all talk

@gaminginstilllife9429 29 дней назад

my shipment is on the way, just got confirmation. i ordered may 15th. I hope mine is ok

@cheekyboy8865 28 дней назад

Ordered 3rd June and I'm in Australia. Going to be another 8 weeks by the looks of it (fingers crossed it's earlier but I'm happy Pimax responded and are taking their time with quality control)

@gaminginstilllife9429 28 дней назад

@@cheekyboy8865 I have a good feeling about this one

@JohnDoe-gq4jf 27 дней назад

It’s great to see an updated OLED HMD finally in the works , although LCD provides resolution it doesn’t have the black levels and everything looks washed out and grey by comparison so I personally fail to see the benefit of LCD’s resolution in a grey washed out environment.

@GoingVroom 27 дней назад

Thanks for the honesty, and I'm happy the Crystal light is popular...however, can you please finish delivering on the promises of the original Crystal? Wide lenes, 6G, Standalone, to name a few? And a couple weeks waiting for a Pimax isn't much...I can't even remember how long I waited for my Crystal....months? Years?

@seattime4075 28 дней назад

Not surprising when you are pushing boundaries, but from pass PIMAX experience , decided to be patient this time and wait for the production bugs to be ironed out, before I made a decision on purchase.

@UkeJavi 28 дней назад

This was great to see, hope to see soon news of the next products 12k and super

@maddogtungate6740 24 дня назад

Just ordered the crystal light says 8 weeks to ship. I am good with that if the quality is what it says it is. Thank you

@LTHRacing 28 дней назад

Cant wait end of year and get Super!!!

@SimVRRacing 29 дней назад

Thanks Pimax 🙂

@outspoken78 29 дней назад

Awesome, this is the transparency and honesty we've needed. Thank you @pimax for the update!

@pariodeusex 27 дней назад

I'd rather wait a few weeks than have a defective headset I need to send back, so worth the wait, thanks for the update, better to be honest than ship fault products. Also the software should be even more polished by the time a get it so I see it as a win win.

@Godfather1010 28 дней назад

12,000 hrs in VR, My first Pimax Headset was a Crystal and its almost perfect and the Crown in VR

@gyasirossmusic 28 дней назад

no stress guys excited to get my headset when ever you all are done with it

@DramaFreeGaming 29 дней назад

Just keep communicating with us more often and being transparent. Thanks for the update. Patiently waiting on my Pimax Light.

@exponentialbet6292 28 дней назад

I'm waiting for my order, which I'd expected to be sometime in July based on my pre order time, but I appreciate the openness of this explanation, and I'm okay waiting a few weeks more. Keep the communication clear, and your customers will always respect and stand by you. Thanks for the vid.

@sinenomine6074 28 дней назад

FWIW I had no trouble with the headset I bought off these guys years ago. Most of what you hear is when someone is unhappy because the happy people are busy enjoying the product lol. I haven't tried the Crystal because I'm still satisfied with my last purchase, but Pimax is what I will be getting when I upgrade.

@antjones2281 29 дней назад

Is this in response to MRTV's video?

@scarryharry1 28 дней назад

Sure it is. Sebastian triggered it. Nice that the Company answered. Clear Communication is needed when targets on time management fail. 🎉

@petebravo7180 29 дней назад

Thanks for the update I’m on my second shipping email hopefully it’s shipped soon but I’d rather get a delay and get a good unit for sure

@juliensimracer 20 дней назад

in the futur I will order a no local dimming without controller, I think we are a lot like me

@UTubeSL 29 дней назад

This is tremendously appreciated. Setting realistic expectations and being open, transparent and honest, is so much of the battle. In other words, don't feel so bad about the delays; make the expectations of when people will get their kit REALISTIC and then DELIVER against them. All the best (from a Service Ops lead).

@hughmac7423 28 дней назад

Good video, keep up the good work and making great VR headsets. I have the 8KX and I'm still very happy with it, as it is one of the very few headsets that caters for my 75mm IPD.

@franciscoborges9591 29 дней назад

taking the right path its always the best thing❤ ill be waiting for the super❤

@RacingPCs 28 дней назад

Appreciated video!

@SerialDriver 28 дней назад

Some brands should take this video as a great example of transparency towards the customers.

@edldsplpilot 29 дней назад

Now I am looking more for my Crystal light. I am rather waiting for mine with a proper quality. You make it right.

@Nobody-Nowhere 29 дней назад

Yeah, quality control pays off when you have to ship internationally. Returns are expensive.

@paulct91 29 дней назад

...They also ship from Amazon Warehouses, though yes quality control is important they should've already been doing it, unlike with the slow release of the Wide FOV lens, WiGig, 12K, and other issues.

@Nobody-Nowhere 27 дней назад

@@paulct91 It takes time to develop stuff, all people do is demand stuff.

@jcugnoni 3 дня назад

Good choice. Quality first is a better user experience.

@Rlmfx 27 дней назад

I have a suggestion for you pimax. Focus on the crystal super being simply a higher res QLED headset. This will reduce the design, complexity and production of it, no longer needing a modular compartment. Then, next year you could think about making a new dedicated OLED headset with a small form factor, possibly with Gen 2 stand alone processor and see if you can get the meta store on it. Let robin consider this. As it would make fulfilling the Super much easier and simple. And I would be interested in the future in a quest alternative that could run the meta store, but with OLED, smaller form factor, and possibly display port connector

@Kamilo310390 28 дней назад

Good luck!

@StekuVideo 29 дней назад

Great first step in improving the communication. Please, this time, keep your promise and continue with these updates. And please, don't announce product availability dates until you are sure the development is complete enough, the manufacturing capabilities are ensured and quality control/logistics are ready (with a plan B if you will have more orders than anticipated). Be honest about the availability of Crystal Wide FoV lenses (you still owe me my credit as I decided for Wide FoV instead or high-res lenses for my Crystal), 60G module, and the Crystal Super (I guess you will need to admit that it will be ready for mass production much later than you originally announced).

@erikwillems6466 4 дня назад

What do you mean you don't hope to become a boring company? That's exactly what you should aim for. Being predictable, a steady stream of products coming out, no drama's.

@keithbriscoe99 29 дней назад

Fair enough. Get it right, before you get it out. Keep learning, keep communicating. Patiently waiting for my Crystal Light.

@OzDeaDMeaT 28 дней назад

Respect for calling out their failings.

@kencoble3012 29 дней назад

I cancelled my crystal lite with out local dimming 2 days ago if you had been so honest as this video shows your comments I am now back on the fence but I won't re order yet ...Will purchase again in the future, wish you and your company success

@tlosbarranqueros 29 дней назад

Did everything on first day, pre-order, payment… received and email to confirm my address about two week ago and nothing about my shipping date! Looking forward to upgrade from my G2!