Woman Says Dunkin Donuts Coffee Burned 30% of Her Body 

“He spilled the coffee all over me”, she made it sound as if he did it on purpose. I hate these types of people.

She was eating something, grabbed the tray with one hand and dropped it on herself. I actually completely believe that employee, he was so calm and his eyes and body language indicated he was being honest.

as dunkin worker i can speak for all of us by saying that we know the coffee is hot and we know how to properly handle the carriers. spills because of clumsy customers happen more than you think and i 100% believe the worker is telling the truth

From now on, the staff needs to have body cam as well, just like dash cam

I 100% believe the employee. During the 911 call she said "He spilled the coffee all over me". As if he removed the lid and poured it all over her intentionally. She was too quick to point the finger at him.

She makes it sound as if the employee intentionally 'threw' or 'spilled' burning hot coffee on her to burn her. But hearing the employee's side of the story, it sounds like she was being damn stupid receiving three coffees with one hand while stuffing herself up with the other hand, thus, she burned herself.

The way she said " he spilled coffee all over my lap" made it sound like he took the cups and poured it all over her lap. Made it sound as if it was on purpose.

The burnt coffee is similar to that McDonald coffee incident. Whether it happened due to clumsiness or not, is the coffee temperature even acceptable to begin with?

The audacity of blaming others for her own mistake. Embarrassing 🤡

you’d be surprised at the amount of people who grab drink trays with literally one hand even if the tray has more than two drinks its so astounding imo

I love how she made sure to say *_He_* spilled when calling 9-1-1

Why did the dude hold coffee's like we don't know what it is? LOL.

this isn’t anyone's fault but her own, she should know how to hold a drink carrier.

I feel so bad for the employee who was blamed. He did nothing intentional! It is called an accident for a reason.

As someone who worked in the industry myself, I second a lot of the points made by ex/current employees about her role in the exchange. With that being said, there were a number of policies that came out of the McDonald's case, including serving coffee below a certain temperature. I do agree on improving tray designs, even for transport in general. Hopefully they can move towards a safer caddy system to prevent the next case.

Inside Edition said "McDonald's," but the video title says "Dunkin Donuts"

I'm about 96% sure this was mainly her fault, I bet she needs the money and was looking for someone to sue

I feel so bad for the employees. They did literally nothing wrong and know they have to get backlash for that. Edit: to the people who don’t believe me, she is literally suing for them to have different carriers because she’s so embarrassed, she did it to herself, grabbed it with one hand and dropped it. The coffee being hot really isn’t the situation here, even if it wasn’t that hot she still would’ve gotten burned. There have been cases of people getting their faces burnt when people throw hot coffee at them. It’s not like coffee can’t give you any degree of burn already.

911 what’s your emergency? , My bad, thought this was my lawyer….

This is ridiculous. What a drama queen.

Her lawyer: "if this has been used, Samantha would not been horribly burnt." No if Samantha wasn't stuffing her face and grabbing the tray like an idiot, she would not been horribly burnt.

I feel bad for the employee , it's not his fault 🤨 ...she burned herself because she didn't hold it good ...and blaming him when she was calling the cops is a SHAME .

Next time I'm carrying a heavy object out of Walmart and drop it on my foot, I'm suing.

Honestly props to the employees, they give us fresh hot coffee 🤨

I 100% believe the employee. I work at Starbucks and we have the same trays. I’ve had customers who weren’t careful when taking it into their car. However, I’ve always made sure I remind them to be extra careful. Many still do it carelessly. It stresses me out so much. I’m thankful it hasn’t happened.

That's what's wrong with people these days. Nobody takes accountability for their own actions. Would she sue herself if she spilled coffee on herself at home??

This is ridiculous. People knows the coffee is hot but people is careless and now she wants compensation? 🤬🤬🤬

Soon, retail employees will need to wear body-cams 🤣

She had a lot of nerve to say he spilled the coffee on her. Them police came charging in the restaurant automatically thinking someone probably threw coffee at her when she spilled it on herself

I felt bad til I heard her say “before I could grab the tray it spilled”. That’s exactly what someone would say when they want the company 100% accountable. This is a money grab that’ll hopefully fail and sadly ended in burns.

Whether or not she spilled them accidentally or not, coffee should not be hot enough to do that to you.

Her husband knows she’s lying

I used to work at a Dunkin and the amount of times people who order in the drive-thru grab these trays with one hand is beyond ridiculous. I completely believe the employee who said she was eating with one hand, it's beyond common. I've always hated their cup holders, the one the lawyer showed is a way better design.

I knew shes a Karen when she said "He spilled the coffee all over me! " As if that is intentional?? this lady is unbelievable. Do not order hot coffee if you dont know how to handle it properly and blaming others because of your mistake. smh

I love how some folks dont recognize that the original McDonald's coffee lawsuit, wasn't a stunt. That woman was very severely burned. This is also no joke. She was given nearly boiling, definitely scalding level hot coffee. 30% of her body was burnt...that should be a sign of...."the coffee was too hot and most likely given improperly". Its wild. I hope this poor woman doesn't require skin grafting, and if she does, I hope its successful......Think of burning your hand whilst cooking, then make it a scalding liquid not easily cooled, then it is 30x your body area. You'd be upset too. So many crazies here. Really sad

I’m sure she saw the McDonald’s coffee incident and decided this was her moment.

She's 100% in this for the money. Poor employee. I hope they had CCTV to show what happened.

People don't ever tell the whole story of the McDonald's law suit. First, the employee at McDonald's said they would pay the victim's medical bills. Second, the victim was elderly which made the burns worse because of thin skin causing her to be in the ICU. Third, McDonald's only offered to pay less than $1,000 of her bills. Forth, when the victim decided to sue it was to cover her bills (they never asked for millions). Fifth, The jury decided to award the large sum of money, surprising the victim and her lawyer. I think the jury punished McDonald's because they had been sued a few times prior to that incident for the exact same thing.

Im a Dunkin' donut employee now. that's why i make coffee professionally and cautious.

That new tray idea makes perfect sense. The current design seems idiotic by comparison.

I read the full story that was published in the local news. There's more to the story than what they covered here. She ordered food and three coffees. She received her food at the drive thru window and was told to pull forward and her coffee would be brought to her. I believe the employee who stated she was eating and grabbed the tray with one hand. She should have been more careful. Also, her husband was not with her. He arrived after the coffee was spilled. Therefore, no one should have even spoken with him.

As someone who grabs drink trays with one hand, I can concur that the employee was telling the truth.

“Coffee hot, coffee be like dat, don’t be a dumbass” -Dunkin Doughnuts

30% of her body? By coffee? Give me a break

She calls 911 and the first thing she says is, "He spilled coffee all over me." Not, I've been burned, I need help. I dunno. This is like when the murderers give their alibi to 911 instead of asking for help for the injured/dead person.

It's not only the coffee that burns, it's also if there's sugar in it. The sugar burns into your skin. Happened to my daughter when she upturned a cup of coffee without milk onto herself. Doctor said it was the sugar that did the most damage.

Normal people: that's bad Me : wtf LMFAO this is hilarious

100% her fault. I feel bad for those employees. They did nothing wrong, she’s now looking for a cash grab which is just gross.

Never fails to amaze me how quickly people who sue due to their own clumsiness. I am sorry she got burned but she can’t blame anyone else but herself.

When you can’t handle embarrassment so you put some one else’s job in danger

Getting burned by coffee and calling 911, I will take a bath in coffee lol

Honestly when you order hot drinks, that’s your choice, and the way she described the event saying “he spilt it on me” disregards any responsibility from her meanwhile she should have been ready at her window to receive the drinks not with one hand but two. I hope she doesn’t win.

That sucks, but I don’t think this was intentional. I hope she recovers okay. I met a cook who lost half of his face from scalding hot water. It was a small kitchen and he did not blame anyone for it. It was a bad accident.

Them folks always suing somebody smh evil

Any updates on this?

I work inF&B and that cup holder the lawyer wants Dunkin’ Donuts to use is even more dangerous. They actually pop of the coffee cup lids

Only an idiot grabs a drink tray with one hand 🤦

Bruh it’s been 30 years since the OG mcdonalds coffee case? Someone throw me on the trash, I’ve become old. 😂😂😂

Dear Congress: is the coffee hot when I get served? And is the WiFi in my car on when I drink coffee?

As someone who worked in fast food, the woman’s lawyer alleging that this drink carrier would have prevented this from happening is incorrect. The bottoms of those drink carriers can break in multiple ways. It didn’t happen often, but in 4 years of working in fast food, the carriers suggested by the lawyer broke at least twice to my knowledge. This was negligence on the accuser.

I worked at Dunkin’ before when I was in my early teens. Had a customer aggressively grab a cup of hot coffee as I handed it to her through the drive-thru window. Ended up burning both our hands. She blamed that the lid wasn’t secured on the cup properly when she’s the one that squeezed the living thing out of the cup forcing the lid to come off and hot coffee to spill out. Sometimes it customer negligence.

Omg I will need update to it

I'd sue the cup holder manufacturer, if anything. Not Dunken. If I were to sue.

I believe that man is telling the truth about her eating and grabbing the coffee with one hand. It's her fault for being careless

Her attorneys going to have a hard time explaining how those trays would make a difference if someone drops the tray by accident.

Doesn't matter who you believe, no coffee should be that hot

She got burned but theirs no apparent evidence like video of intentional injury by the employee. This is entitlement to the finest.

she deserves nothing except possibly a remedial class on how not to handle hot beverages. most of us learn these kind of lessons when we're 6.

"He spilled the coffee all over me." 🙄 I'm sure he wouldn't risk his employment to spill coffee all over you 😩

"You cannot go into a Dunkin Donuts without hearing a slight Indian accent." -Joe Biden 2008

It was her fault, not the employees. She made a mistake and it happened to hurt her. I feel bad for the store facing backlash when they didn’t do anything wrong.

That's sad. She wants to sue them when they didn't spill coffee on her. That's unjust. She spilled it on herself. I hope she doesn't win the case.

Behind every case like this, is an ambulance lawyer.

I worked in retail once that had cupholders like this. The amount of times people take it with one hand and expect it to be fine baffles me, I had to hand it to them super carefully and even when I did they fumbled and didn't pay attention to what they were grabbing, so even if I was careful and made sure they had it, as soon as it left my hands and onto their clumsiness, and luckily I didn't get any people spilling it on themselves, I would get the blame even if I did everything right to hand it properly

It is people like her that force companies to place warning labels on everything. Did she expect the coffee to be cold?

I have seen customers take their cup of coffe and hold it against their chest and pop the top off to look inside and proceed to spill it all over themselves. Like put the damn cup on a steady surface.

I do not feel bad for her whatsoever I feel bad for the person who got blamed for the coffee accident

She's the type of girl who refuses to blow her hot food when her parents ask her to.

You literally can’t do anything now without someone trying to sue and ruin anything.

It’s sad that businesses have to design special boxes with side rails & handles because a few adults don’t know what to expect when handling “hot coffee”.

There’s a reason why it says it’s hot.

1:31 I hate how this officer 👮‍♂️ is talking 🗣️ he sounds so sarcastic

You know how many times I’ve accidentally spilt my he hot coffee on me working at Dunkin.. plenty of times but have I sued them for my stupidity? No

This is Samantha’s Fault ! He did not spill this on her. Her carelessness and eagernesses to get out of there resulted in her spilling it on herself. Do not put the blame on this employee. 😤

That is the look of a man who just agree with his wife knowing it's wrong lol

I hope there’s a video that shows what happened. Don’t they have video cameras in the drive thrus?

This was a clear accident, the lady picked up the coffee tray with one hand and spilled it all over herself. The lawsuit against DD is so dumb, most fast food chains have trays like that and they work for 99% of customers, this was a freak accident and the lady is exploiting this injury (again was most likely her fault) to make a potential profit 🤦‍♂️

when I'm getting served something hot I always make sure I'm being attentive.

This reminded me of an episode on Seinfeld when Kramer tried to sue a company because the coffee was too hot 😅

I think it was just a mistake however coffee isn’t supposed to be served over 130 degrees Fahrenheit and that was confirmed during the McDonald’s trial. While the employee is not at fault the company may be. I do believe it was just an honest mistake and I hope everyone comes out happy

My mom and little brother got coffee spilt on them by a lady at McDonald’s (it was her first day) their burns weren’t as bad but I still remember hearing my baby brothers screams as the coffee landed on his legs. Same with my mother but she kept calm while we had to clean up the mess. They gave us a couple happy meal toys and that was it, a lawsuit did nothing since the coffee was labeled as “hot”. They went to multiple doctors appointments to treat themselves. My little brother doesnt remember but he has a little scar on his leg.

Regarding the McDonalds lawsuit, the woman who got burnt was given coffee at 190 degrees Fahrenheit, which causes 3rd degree burns within 3 seconds. The standard temperature (following that lawsuit, and in general) for hot coffee is between 155 to 175 degrees Fahrenheit, which causes 3rd degree burns in 20 seconds. They measured that sample coffee at 168, which is technically within the standard. So yes, burn threat is always there, but in the McDonalds case, the temperature was so high it caused immediate damage, and the company knew they were serving it waaaay too hot!

Also hi I work as a barista and the bottoms on those try’s also have grippers that click on when you push the drink down it’s to prevent y’all from spilling but apparently not

The fact that her first words in the 911 call were "HE SPILLED COFFEE ON ME!" just shows her intentions from the start... BLAME SOMEONE. Might be a stretch, but I bet she's a total narcissist.

What a great example of what’s wrong with society today. “He spilled the coffee all over me”. She won’t ever admit she was at least 50% to blame, and now Dunkin’ will have to start installing body cams on their employees, so get ready for more expensive coffee because this b.

So let me get this straight, she picks up the tray with one hand knowing it's 3 HOT coffees and wants to blame the DD. SMH

How anyone can have faith in humanity at this point is mind blowing.

lol i was about to say "1993 called they want their lawsuit back" LOL

"If Samantha hadn't been that clumsy, she wouldn't have been burned."

I work at a fast food place and the amount of times the customer carelessly grabs the food or says yes to an order that isn’t even theirs is crazy