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Many thanks for this video, and especially for the comments on the environmental impact of Shark's business decisions. Let's hope the EU's Right to Repair legislation can start stamping out unethical manufacturer behaviour like this for at least one big international market.
Thank You so Much I am sitting here with my Shark Rotator unscrewed and about to order a new power cord from Amazon. This one frayed at hte base of the unit. I went to the shark website and knew something was up when I did not see the cord for sale for my unit. Now that it appears that I can not even get the current cord off, It seems as if I need to throw this away. I WILL NOT be buying another Shark vaccum and making social media post about it. Glad I found this All The Best!!
OMG. I ordered an after market belt. It fit, but taking the base plate off caused some malfunction with the battery connection. I was losing my mind. Then, I found this video. This machine was made to break if you mess with it. That totally makes sense. This is my last Shark. It's time to go get my rainbow out of storage.
Good morning from the UK - we are a small vacuum repair business and guess what the only vacuum cleaner we refuse to repair is..............? you guessed it Shark. 100 screws when 4 will do and lots of moulded parts. You can guess my comments when customers ask me what i think about them. They chose the right name for their business!
This is very useful information thanks! Just like my grandpa John used to say, “if you have all the right tools with you, you’ll be able to do the job properly.”
cool cool. It's also available from the link in the description. Glad Jeff got some more cash for his rocket though. Gotta keep those billionaires in space.
There is something in the roller. I can see it. No more sharks for me. Have had 6 different ones. This last one was 500. And it is worthless now. And it is 3 years old.
It was, I refuse to buy a new one and want to fix mine myself. Don’t want to dump a perfectly good machine in a landfill somewhere. I kept mine nice and clean all its needs is minor repairs and your video was very helpful and saved the environment a little! 👍
Interesting to know for the future. We got a Shark NV801 about six years ago, and it served surprisingly well. Recently the lower hose finally cracked, though I got by wrapping it in tape. I just called customer service as it was still under warranty, and they are sending us a new VZ2000 for just shipping cost. On doing my own cleaning maintenance of the old unit I saw all the quirks you describe. We will seek other options when this next one dies and it’s time to invest in another vacuum.
Currently using a Shark Wandvac which has stopped working. The battery does not charge and the charging port is not charging it. Could it be the battery itself or the charging port? I am not sure. Every possible measure has been considered. Any advise?
Absolutely GREAT RU-vid VIDEO!!! Clear, consise, perfect amount of detail with SOLID explanations. If ALL RU-vid "Producers" did videos with the same approach as yours, life would be perfect(but a LOT of repair shops would not have enough business to stay open. (NO danger, however, as MOST people are TOO LAZY to watch RU-vid Videos,...so relax you HAVE JOB SECURITY!!!). THANKS AGAIN!!! 10 STARS instead of 5!
In a matter of 3 months I had 2 Shark vacuums play up/die plus a Shark steam mop no longer steam. One vacuum has an electrical problem at the on off switch. When the power head is turned on you get a blue flash and get a shock. I rung Shark and was told by the lady that I needed to take a video of the issue. My response was you want me to video my son getting shocked from using your vacuum!! You can guess what my next suggestion was for her. The items are great while they work but I'm not going to keep buying a brand that cannot be repaired.
Hi great video, I have a dc14. The brushes don't seam to touch the carpet or make the seal pulling on the carpet like you showed. Seems the brushes are too short or the sole plate won't seat right. The front of the sole plate doesn't want to hook into anything. The tabs don't grasp anything. Could I be installing it wrong?
Thank you for this. I'm a Harry Homeowner that repairs everything, not so much to save money but to reduce my ecological footprint. The T15/T20 deeply recessed screws on my RV100AE/UR1000SR seemed downright evil; even after I found the bits, the channel is too narrow. I bought 3 bots for 3 locations, thinking I could act as my own repair shop... and because the stand-up Shark I have is really a quite excellent design from a consumer POV. Now I have to rethink my brand allegiance pretty heavily.
I know what you mean, it was difficult to get the 8 screws out of my Shark NV360. I used an allen wrench (hex key). If you hold the allen wrench perfectly straight you can get the screws out, may have to grab the allen wrench with pliers. I think the allen wrench was 1/16" size. Anyway, I went to my local Home Depot and got wood screws to replace the OEM "studded" screws. They fit perfectly, the screw size was #7 x 3/4 inch by Everbilt with a standard Phillips head, they even came in a convenient 8 pack. From now on, if I have to open the vacuum to get to the roller brush or belt it will be much easier.
Thanks for the great info! We had a rainbow growing up that was always cool/gross. I just had a shark die on me and want to buy something that will last. I'm also the contractor in the truck thinking about getting the backpack vacuum for my house. 😂 if it's commercial grade it must be amazing for just a house, right??
Thank you for a great video! I'm very into right to repair and keeping my stuff running. The suction motor on my shark just stopped and this was the 2nd video that came up. I'm glad I didn't just dive into a repair assuming there would be parts available. Sounds like I'm on the hunt for a more durable and repairable vacuum!
What about Shark's 5 year warranty ? I have just purchased my first ZU 102 Rotator. Not a lift away. Seems like a good vacuum. They are THE ONLY company that has live customer service that answer the phone within 1 minute and they promise to repair or replace the vacuum within 5 years. NOT TRUE ?? Hoover and Bissell ?? WORST customer service! That is a deal breaker for me. Shark at least seems to provide support. Thoughts? Quick Update: So because of your video I called Shark cust. service and had someone within 1 minute. Explained my concerns and kind of what I expected. She said within 5 years if something goes wrong I pay $23 for shipping { not bad at all } They will fix it or send me a new one. Has any of the Non- Shark haters received that kind of service? Anyone, at least somewhat objective. I could see where this type of service would piss off a service center cause the only people bringing them to you are idiots who did not use their warranty and you are not getting paid cause you can't fix it. If they truly back their product Shark customers won't need a service center. INTERESTING. Time will tell, I guess
One hour and I earned my degree. One big problem is that I live in a place where there are no vacuum stores. Thank you for the information. Do you do any phone conferences since I am still wondering what would be the best in my budget? There are lots of choices in each brand.
Thank you for this. Luckily, this is the first video I checked out re: the roller brush on my Shark which quit working. Now I know it's a dead end. At least this is the only vacuum I've had for 10 years. I hate their business model and will tell others not to buy them. It's a horrible "business model" (if they want to call it that) for exactly all the reasons you listed. Will go check out your other videos now.
I just recently retired my Sebo x2 upright for a Sebo Felix. I remember questioning spending so much at the time I purchased my first Sebo, but it was well worth it, lasting nearly 25 years. After killing a Hoover upright when I vacuumed coins that damaged the motor and struggling mightily whenever I had to change the belt for the roller, I looked at Sebo’s design and decided it would be worth the cost. In particular, the “gear-like” design of the Sebo belt meant that it would last MUCH longer (I replaced it just one time in 25 years). I also found that many components are replaceable, so you can essentially rebuild it. My original Sebo was due for replacement of the handle and cord as well as the flexible hose. I’d just moved into an apartment and decided it was time to retire it and chose the Felix. At this point, I believe the Felix will outlive me :) Also can’t beat the extended warranty when you purchase from an authorized dealer; at the time I was shopping, the store was offering 20% off. As an added plus, the handheld turbo brush I’d purchased many years ago for my Sebo upright also fits my new Felix!
So replacing the hose was the easy part, I managed to figure that out myself, but since replacing the hose the clean water tank is leaking from the seal??! Did you do anything special when screwing the plate down for the clean side with regards to the seal? It didn't leak before, and now it does, and I can't see why it's suddenly leaking when I put the clean water tank on
At the 5:00 mark, what happens if the tab breaks off? Yup, just happened to me as I was trying to replace the clutch. Edit: Never mind, I just called the Dyson service center near me and they said they no longer have parts or support for this model. I bought a new vacuum and will return the clutch to Amazon. Great video though.
In store if that happens we eat it and replace the entire clutch with a rebuilt clutch. If it is your machine you are working on you CAN duct tape and glue it together. It's not an ideal fix and not a good enough fix on our bench but it will work for a while.
you can order a rebuilt unit here if you need www.vacuumsrus.com/product/cleaning-2/vacuum-supplies-cleaning-2/vacuum-belts/dyson/renewed-dyson-clutch-w-belt-dc07-dc14-dc33/ they are built to order so will show backorder 2-3 weeks. It normally only takes a couple days for us to get them rebuilt and sent out.
Its such a poor business model you would think it would fail right away within a few years but we forget theres always some innocent consumer that for the first time knows nothing about this issue and purachases a shark. They most likely only survive on new business. Any consumer with half a brain would know better after trying to reapir these machines that it wouldnt be wise to invest into the company any futher. Shark is banking on naive consumers who dont know any better. Anyone who purchases another shark vacuum after realizing they have to buy a new one for a very simple reaplcement part gets what they deserve because of their ignorance. Right to repair isnt just vacuums. Its spreading like Covid. The only way we stop it is if Congress outlaws such designs and requires everything corporations sell to be repaired for the wearable parts like brush rollers and such but we all know thats never going to happen because of lobbying. These multi billion dollar companies know they lose profit when you can simply buy a $10 belt vs another $200 machine. Its such a scam honestly I cant stand that its even legal. It just proves how corrupt this nation can be when it comes to consumer products. I for one will NEVER buy another shark. I really hope others catch on so Shark is forced to change their designs or claim bankruptcy. Its pure GREED and its EVIL.
Good knowledge b4 replacing easy parts on most vacuums, except Shark. I'll look first to see how to change lower hose on this Navigator I believe. I thought it read nv300-26, but it was in the center for parts and this was on the side with small & long plastic connections.
Designed obsolescence is an incredibly wasteful, offensively exploitative tactic intended to lure American consumers back every 2 to 3 years to buy another piece of garbage.
You are spot on. Junk. Our UV850 duo clean Shark has a burning smell. Most likely the belt. But you cannot get to it, nor does Shark sell the part. Never again will we buy a Shark. POS....
