Intermatic is a global manufacturer of control and energy-management solutions for electrical, HVAC/R, pool & spa, and OEM markets. Our video library features educational content, instructions and quick tips on how to install, program, and troubleshoot, and learn more about our products. New videos are being uploaded all the time. Stay up-to-date on the latest innovations and time- and money-saving solutions by becoming an Intermatic subscriber.
Hi, @hellokitty8552! Thank you for sharing your feedback! We are happy to learn this video was helpful. Let us know if you ever need assistance with your ST01. Thank you for being a customer! LG
Hi, @arashrasouli2268 ! Thank you for the feedback! If you need additional assistance, please contact our technical services team by calling 815-675-700. They are available Mon-Fri from 8 AM to 4:30 PM, CST. They can troubleshoot over the phone. Thank you for being a customer! LG
Hi, @mmckay1980! Thank you so much for the kind words. We're happy to hear that this video helped you set up your ST01 timer. If you have any questions or need more help, feel free to get in touch with us on here or call our tech support team at 815-675-7000. They're open from 8 a.m. to 4:30 p.m., CST, Monday through Friday. Thank you for being a customer, we appreciate 🤩 you! Have a great day!! 🌞 LG
Hi, @pn3940! Thank you for the question! We recommend you contact our technical services team so they can assist over the phone. You can reach them Mon-Fri from 8 AM to 4:30 PM, CST, at 815-675-7000. Thank you for being a customer, we appreciate you! LG
Hi, @PMRJVR! Thank you for your kind words! 🌟 We're thrilled to hear the tutorial worked wonderfully for you! Thank you for being a customer! LG 😊 #Grateful #TutorialSuccess
Hi, @Mbonzo44! Thank you for the question. We are sorry to read you are having an issue with your DT620 timer. Based off of your description, it sounds like the knob shaft may be broken. But that would require someone being forceful with it. I would recommend you call our technical services team to troubleshoot over the phone. You can reach them by calling 815-675-7000, Monday - Friday from 8AM to 4:30PM, CST. Thank you for being a customer! LG
@@IntermaticIncorporated thank you for the help, but it recently just completely broke after I fixed the motherboard, it just does not seem to work at all anymore, we are going to order a new one.
Trying to replace one of these old-style timers with a wifi smart-timer, can't find a single video explaining how to replace the solenoid system with a smart 4-zone one. Anyone?
Hi, @hcadena3874! Thanks for the question. I wish we could help you with this one. I spoke with our Technical Services team, and they recommended you speak to the manufacturer of your smart timer. Thanks for being a customer! LG
Hi, @universaldonor3100! Thank you for your question! We appreciate your interest in our timers. Though we don't have wiring instruction videos for these timers, we know they're helpful. We do have instructions available on our website, and I would be pleased to post a link here for you. Of course, I would need the exact model number of your timer. If you have specific questions or need further assistance, feel free to reach out to our technical services team, who can walk you through it over the phone. They can be reached at 815-675-7000. Their office hours are Monday-Friday, from 8 a.m. to 4:30 p.m., CST. We’re here to help! Thank you for being a customer! LG
Thank you for the kind words! 🙏 We are happy to know this video was/is helpful for you. If you ever need further help, don't hesitate to call 📱 ☎️ our award 🏆 winning technical services team at 815-675-7000, Mon-Fri, from 8:00AM to 4:30PM, CST. Thank you for being a customer! LG
Hi @pi3830! We're sorry to learn this isn't working for you. Is there something specific you are looking for, or need help with? Just ask, we'll do the best we can to help you. Thanks for taking the time to leave a comment. LG
I talked to our electrician. Turns out there is a latch underneath the cover on the middle but it was very hard to move. It caused a slight scratch and hurt my finger. I'll leave it like that until winter to be able to use it often.
You have the best quality products in that arena. Still wish you were making them in spring grove Illinois instead of Mexico though. There are plenty of mexicans living there now.
Good morning! Thank you for your feedback and your support of our products. We understand your concerns about the location of our manufacturing. Our decision to move production was based on various factors, including economic and logistical considerations, to maintain the quality and affordability of our products. We greatly value all our customers, and we're committed to ethical practices and supporting diverse communities both locally and internationally. Thank you for understanding and for being a valued customer. We appreciate you!
one of the only manufacturers of electrical equipment that does not post ANY electrical specifications for its product. No point in making a video without its rated VA, or volts and amps separated. HP can be reviewed by finding nominal motor ratings but is an unnecessary burden on the consumer or contractor. Heavy duty in 115v application typically refers to 20 to 25 amp rating such as outlets. if its 15 amps that is standard duty.
Thank you for your detailed feedback! We understand the importance of having clear electrical specifications available for our products. Although the information may not be available in this video, we do have the information available on our website. Here is a direct link to the technical data sheet, djuly1j3idynn.cloudfront.net/userfiles/images/inriver/original/174509_intermaticvendor1_hb11k_technical_data_en.pdf If you have any further suggestions or specific requirements, please let us know! Thanks again for your feedback! LG
Thank you for taking the time to provide feedback. We are sorry to read that there wasn't enough information relating the the zone setup in this video. Please know we are here to assist you when you need more information, or even just a little assistance. Please feel free to call our technical services team at 815-675-7000. They can troubleshoot over the phone, and walk you through the setup as needed. Their office hours are Monday - Friday, from 8AM to 4:30PM, CST. Again, we appreciate your feedback and thank you for being a customer. LG
A HUGE shoutout to Intermatic Customer Support. This video was so straightforward, but after programming this at least a dozen times, I called the technical support and reached Joel who was so incredibly patient with me and figured out my wiring was the issue. He walked me (72 yr old) through how to correct the wiring and verified my timer setup. When you have to get this done to go on vacation, Intermatic answered the bell. Small things matter to customers that and totally frustrated. Kudos to Intermatuc for having support resources like Joel and this video with the support team number included!
Good morning, @debbiebrooks3749! Thank you so much for sharing your wonderful experience with Intermatic Customer Support! 🌟 We're thrilled to hear that Joel was able to assist you with patience and expertise, ensuring your wiring and timer setup were perfect. Your kind words highlight the dedication of our team to provide top-notch support, especially in moments of frustration. We're glad Joel and this video were able to make a difference for you, especially before your vacation. Your feedback truly matters to us! I shared your message with Joel's manager and the rest of the Quality team. 🏆 From all of us at Intermatic, we wish you a happy 😄 and enjoyable 🌅 🌄 🤽 vacation. Thank You 🙏 for being a customer, and again for your shoutout! 😊 #CustomerSupport #HappyCustomer #Intermatic
These are the worst timers ever I had my uncle who’s a top engineer in Boston Massachusetts. Try to program this timer and it was still difficult. Keep in mind. My uncle is one of the smartest people and if I may suggest whatever you do do not buy a timer from this company, we’ve tried to program it twice and it still does not work and instead the light goes on during the day instead of the night I even had my master electrician come over and electrician try to program it and the same thing happened. We even tried to time at the opposite, figuring it might reverse and it still Did its own thing. Whatever you do I beg you to please do not buy any timers from this company. It’s so difficult to read because everything so small and it’s just a complete nightmare to program it and it still doesn’t work. I don’t know what these people are thinking at this company, I don’t know how on earth they think regular people can program these. What a bunch of idiotsss
We are very sorry to hear about your frustrating experience with your timer. We deeply regret that it isn't meeting your expectations and has caused so much inconvenience. Your feedback is very important to us, and we take it seriously. We would love to assist you personally in resolving this issue. Please call our technical services team, so they can either walk you through the setup/programming process. Their number is 815-675-7000, office hours are Monday - Friday, 8 AM to 4:30 PM, CST. Again, thank you for bringing this to our attention. Thank you for being a customer, we value your business, and hope to have the opportunity to make things right. LG
Hi @jeffcook5314! We are sorry that your experience with programming the timer has been frustrating. We are here to help you. Please call our technical services team at 815-675-7000. Their office hours are Mon-Fri, 8AM to 4:30PM, CST. They will walk you through the programming and set up. Thank you for being a customer. LG
Thank you for sharing your feedback! We are happy to know the video was helpful. In the future, if you ever need more help, our technical services team is available to assist. You can reach them by calling 815-675-7000, office hours are Mon-Fri from 8AM to 4:30PM, CST. Thank you for being a customer. We appreciate you. LG
Hi, @ask1209! Thank you for the question. If the event you have programmed is currently in the "OFF" position, (for example: lights should be off because it's daytime), then the current state will be displayed on the screen as "OFF". However, if you have it programmed for an "ON" event and the lights are on, but the display continues to show' "OFF", then we recommend calling our technical services team to troubleshoot the issue with you over the phone. You can reach them at 815-675-7000, they're available Mon-Fri from 8AM to 4:30PM, CST. Thank you for being a customer, and thank you again for the question - we appreciate you! LG
Hi, @prestond! Thank you for the question. I spoke with the Technical Services team and they believe the EJ500 should be able to go past 2013, of course it depends on the age of the device. However, to be sure, they recommend you give them a call so they can troubleshoot with you over the phone. Their number is 815-675-7000, and office hours are Mon-Fri from 8AM to 4:30PM CST. Congratulations on your new house! We have a lot of devices to help automate and protect your new home if you're interested. You can even ask them about that if you're interested. Welcome to the Intermatic family! Have a great rest of your day. LG
Thank you for the comment! We are delighted to know the video was helpful! Let us know if you ever need additional assistance or have a question. We are here for you! Have a great rest of your day! LG
Great video! I'm a bit puzzled. If I need to schedule just an ON/OFF event under the "SET FIXED" for the water pipe, how can I deactivate the Astro and other sunrise/sunset programs? For instance, I want the water to run for my system every day from 11:00 AM to 11:30 AM, for only 30 minutes.
Hi, Pankaj! Thank you for the question. 🙏 Please call 📱 our technical services team at 815-675-7000, they can walk you through it over the phone. Their office hours are M-F 8 AM to 4:30 PM CST. Thank you again for contacting us, and thank you for being a customer. 🤩 LG
really, latitude, No wayyyyy.. It was complicated and complicate it more, I understand that, with these configurations, the device is more specific, but I feel that it is complicated.
We appreciate you taking the time to provide feedback. We take all feedback seriously and apologize for any inconvenience this may have caused you. Please know we have a technical services team readily available to assist or troubleshoot any issues over the phone. You can reach them by calling 815-675-7000; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. Thank you again for the feedback, and thank you for being a customer. LG
Good morning, @MrcocoRD! 🌞 You are welcome, and Thank You 🙏 for the update. We are happy 😄 to know you got your #ST01 timer set up and programmed. Thank you for being a customer, we appreciate you! If you need anything, we are here for you. ☎️ 📱 💻 ✍️ Have a great day! LG
Hi Goldie! Thank you for the compliment! We appreciate you stopping by to let us know this video was helpful! This compliment and knowing you're one of our customers absolutely makes our day! Thank you! Have a great day! LG
Hello, Nazari! Thank you for the question. I am including the instructions on how to remove an event for the ET1700 series timer, and a link to the downloadable instructions sheet below. Use this procedure to clear the settings programmed for an event. 1. If necessary, press the MODE button repeatedly until the words SET ON/OFF EVENTS are shown on the display. 2. Press the ENTER button as necessary to cycle through events that have been set until you see the event you want to delete. 3. Press the + and - buttons AT THE SAME TIME to display --:-- -- 4. Press the MODE button to exit. Link to instruction sheet (PDF): bit.ly/4bdqRAT If you need more assistance, please contact our technical services team at 815-675-7000; their office hours are Mon-Fri, 8:00 AM - 4:30 PM CST. 🙏 Thank you for being a customer! LG
Thank you for the feedback. We are sorry the video didn't provide you with the information you are looking for. This video is simply an introductory video. However, if there is specific information you are looking for please don't hesitate to ask us. You can also call our technical services team at 815-675-800, M-F, 8AM to 4:30 PM CST; or visit our website at www.intermatic.com/Catalog/us/Products/In-Wall-Controls/Spring-Wound-Countdown-Timers Again, thank you for the feedback, let us know how we can help. LG
Hello, and thank you for the question. We do not recommend forcing them off. Doing so could damage the spring. We do have count down timers that may work better for you. That is if you need to turn a timer off versus it completing it's cycle. Let us know, we are happy to help. Thank you for being a customer and thank you for contacting us. LG
I can't see the stupid timer. You think maybe you could put a light in the device to highlight the screen. THe video is fine the timer not so good to see,
Good morning! We appreciate you taking the time to share your feedback with us. We're sorry to hear that you're having trouble seeing the timer. Your suggestion for adding a light to enhance visibility is a fantastic idea, and we’ll make sure to pass it along to our product development team for consideration. In the meantime, we want to ensure you have the best possible experience with your ST01 timer. If there are any specific settings or programming you need help with, please let us know. Your input is what keeps us on our toes! And of course, if there’s anything else you need or have more cool ideas, just give us a shout. We’re all ears! Thank you again, for bringing this to our attention, and for your patience and support. Please don't hesitate to reach out if there's anything else we can do for you! LG
What if the switch I installed is missing the SSID number? I installed two of these recently at the same job. First one had no issues. The second one is blank where there should be an SSID number, and I can find it under the WiFi networks. Any ideas? I tried to reset it but that didn’t change anything
Thank you for the question. Please contact our technical services team by calling 815-675-7000; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. They can troubleshoot the issue over the phone with you. Thank you for using our products, and thank you for letting us know about the issue with your timer. LG
We are deeply sorry to hear that you had a negative experience with programming your timer. We take all feedback seriously and really appreciate you taking the time to share yours. Please know we have a technical services team readily available to assist or troubleshoot any issues over the phone. You can reach them by calling 815-675-7000; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. Thank you for being a customer, and please let us assist you if, when needed. LG
Calgpld49, We’re sorry to hear you are still having trouble programming this timer. Please contact us directly at 815-675-7000 so we can assist you; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. We look forward to resolving this quickly. LG
Hi! Thank you for the question. I have included a link to the instructions for this timer below. If you need further assistance or have more questions, please feel free to contact our technical services team at 815-675-7000; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. Thanks again for stopping by! LG Link to instructions: dtrermj9469s.cloudfront.net/userfiles/images/inriver/original/9770_tn311%20instructions%20en.pdf
Hi, Thank you for the question. The common connection is the input power line. If you need assistance or have more questions, please call our technical services team at 815-675-7000; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. Have a great day! LG
I do not think that the basic consumer could ever get this controller programmed with just the printed instructions that are included in the package. This video at least made it possible. I wish I had purchased the ones like I had programmed in the past. I will be vigilant to not purchase this controller in the future.
Thank you for sharing your feedback with us. We're sorry to hear about your experience with programming our controller. We understand that clear instructions are crucial, and we apologize if the printed instructions fell short of your expectations. We appreciate you mentioning the video guide, and we'll take this into account for improving our instructions in the future. It's always our aim to make our products user-friendly and accessible to all customers, and we're disappointed to learn that we missed the mark in your case. Please don't hesitate to contact our technical services team for further assistance if needed. You can reach them at 1-815-675-7000; their office hours are Monday-Friday, from 8:00 a.m. to 4:30 p.m. CST. Once again, we apologize for any frustration this may have caused, and we hope for the opportunity to regain your trust in the future. Thank you for being a customer. LG
I have installed and programmed a few of this type of controller. The others make sense to program and I don’t need the instructions again. Even a year later I do not need the instructions. This one is VERY complicated even with the instructions. I will search RU-vid now for instructions that make programming this controller possible. I apologize if you purchased this like I did.
Hello there! We appreciate your feedback. We apologize for the difficulty you are experiencing with programming your timer. Please contact our technical services team to walk you through it over the phone. You can reach them at 815-675-7000. Their office is open Monday to Friday from 8:00 a.m. to 4:30 p.m. CST. Thank you for being a customer! LG
Hi there! Thank you for the question. I would recommend you contact our technical services team. They can troubleshoot over the phone with you. Give them a call 815-675-7000. Their office is open Monday to Friday from 8:00 a.m. to 4:30 p.m. CST. Thank you for being a customer, we appreciate you :) LG
Hi there! We appreciate your feedback. We apologize for the difficulty you are experiencing with programming your timer. We want to assure you that our Technical Services team is ready to help you with any programming needs. Just give us a call at 815-675-7000. Their office is open Monday to Friday from 8:00 a.m. to 4:30 p.m. CST. We appreciate you being a customer! LG
It is not that complicated? There is an instructions Manuel that comes with the kit,. You should be able to use that and get whatever you need done in minutes
Hola y gracias por la pregunta. El candado significa que el temporizador está bloqueado. Para desbloquearlo, mantenga presionadas las flechas hacia arriba y hacia abajo al mismo tiempo. ¡Gracias por ser cliente! Déjanos saber si necesitas más ayuda. LG
Thank you for the question. We recommend you call our technical services team to walk you through replacing the batteries. You can reach them at 815-675-7000. Their office hours are from Monday to Friday, 8 AM to 4:30 PM CST. Thank you for being a customer. LG
Hi! We appreciate you telling us about your experience. It sounded more like a workout than a shower when you took the first one. Please, do not hesitate to contact us at any time in the event that you require assistance with your timer. Until next time, stay safe and no more showering in the dark, take care! LG
