Dude I cant find that One Book he was referring to Hugs Mutha Fkr, Ive tried different terms amazon of course and every search, I dont think thats the complete title of the book...
@@jacobbarka7646 I don't know where you from but to me here in north carolina, the price is $25k. Look for a local lawyer who specializes in franchises talk to them and compare them, see what they offer and also the support from them. Don't go for the first one you meet. Good luck 👍
1)don't spend a lot on your website 2)upgrade your website as your business grow 3)spend a bit of money on advertising 4)people follow what other people choose, so make sure your customers are your first priority
This is awesome I just started a cleaning business in July my wife has been in the cleaning industry for over 17 years working in the fire restoration industry and other restoration companies want her but they say they can't afford her she has such a great reputation because she is very detailed at what she does and as a eye for what she does she worked her way up from a service technician to a production manager and i finally convinced her to start a cleaning company located in mn a residential and commercial cleaning services and we've have some accounts we are a subcontractor for a restoration company doing post construction cleans. And being a new company is definitely a challenge getting people to trust us.
I was laid off after working from home since Covid started. I always thought my line of work was safe in the healthcare field but apparently CVS feels differently. I have a degree, I’ve been a supervisor for years. So much experience and years of school that I built up and for what? My kids that just graduated high school were now making more money than mom. Then my rent went up due to Covid and bills were pulling up. I applied to every healthcare job I could find except as a CNA since that’s just my fall back. Jobs are saying no one wants to work but in my case it seems like no one is hiring. So I had to rethink what can I do that I like and make good money and cleaning came to mind. I instantly looked it up and found an ad for Merry Maids. I was instantly hired for that and when I say instantly I mean instantly the next day! I was excited like yay I love to clean and I’ll make just as much as my last job!!! Well it’s been four weeks. It’s all been a lie and Im not making anything near what they said! I have still been trying to make it work since I just started a candle business on the side and damn Im getting good at it! As you know it’s hard to start a business so the cleaning job isn’t cutting it to have enough money to keep the candles going. I seen this video and spent all of the money I had to get a cleaning caddy, supplies and a backpack vacuum which is coming today! So Im now going to try cleaning for myself and make candles to see which one does better. I really don’t know which way I should go now. If you have any suggestions I would love to hear them! Hopefully within a year or two this could be me and my children on an interview like this!
I have tons of experience running a cleaning business 35 years I own a large one, but you can always learn something ALWAYS... Thanks for giving me some nuggets I will use.!
Im from France and building my cleaning company. Im so happy to discover your Chanel . Its like a free real-business-with-no-bs education in less than 5 years. Keep going
I’m glad I’m at the point in my business I get to have these conversations in masterminds with successful entrepreneurs all the time. It’s crazy how similar a lot of these businesses are ran.
@@UpFlip two things. First, congratulations on your show 👏 🙌. I watch it every time I need new ideas and inspiration. Spruce cleaning is my inspiration since I own a cleaning company as well and after seeing the first interview I'm looking up after them, great story and inspiration. I almost double my business in a year after first interview. And secondly, would it be possible to help me and others the book he's talking about in this interview please??? To us, the ones following a leader would be of great help. Thanks again and much more success in this 2022, happy new year 🎉 🍾
I've owned a commercial cleaning company just over a decade now. And was an amazing business financially and afforded time during the day with my family. However this new economy created from COVID has destroyed the commercial sector. All but 1 account have cut back thier routine cleanings by 90 percent. Due to obvious reason that companies don't need 10,000 sqft office space $$. Remote workers are fast becoming the norm now. So the phasing out of commerical office space will continue and be a cliff note in the strange time in history. Hope this post helps shine light on your new path in life. Cheer's
Hello Austin, I own a residental cleaning company in NJ. Before covid I have 5 girls working for me, after it was just myself and one girl. Everyone was cleaning 1 home a day with each clean taking about 3-5 hours a day. My issues is not getting clients, it's been finding reliable people to work for me that actually know how to clean. I have turned away about 37 clients since mid last year. What can I do to find people.
Sounds like you do not have any training for new employees. Even if they have hotel cleaning experience or school janitorial experience they will need to be trained to understand: They are paying for you to actually disinfect, dust, sweep, wash, wipe etc. It could be for health reasons, to assuage their personal germaphobia or because they like the smell of a freshly sprayed and wiped window. I have seen employees come out of a public bathrooms thinking "Oh good it might be safe to use since the janitor just left." Only to find nasty toilets but full toilet paper holders. The training is on you.
I would recommend offering insentives. Performance reviews and apply bonuses. My past work experience was with a fortune 500 company and talent develpoment was one of my duties. I will say you can hire anyone if you set up a training program. Cleaning may seem like common sense, however no one is going to know what your standard of clean is if you don't teach them. . I hope this was valuble.
Our cleaning company has been doing very well which I am thankful for and have 2 employees currently. My question to Austin or anyone who is familiar with this aspect, is how do you track conversion, and your CPC with yelp? I am still learning a lot and I am trying to improve all my processes and know my numbers for once.
nick w, I was there in the beginning as well and if you don't want to invest in a software you're gonna have to it manually, yep, manually. Your business is still young I think, but once you learn this you'll be learning as you grow and once you're ready you'll be able to add software with your knowledge. Good luck 👍
So as an outside sales person I can say. You have your list of clients in a spreadsheet or CSM of your choice. You should have weekly stats of calls, conversions and sources.
@@freshl2spam595 Hey Fresh, we pay employees per hour but give them a bonus if they finish faster. We also charge customers a travel fee which includes a percentage of the cost to have our employees get there and gas. The hardest thing about scaling a cleaning business is employee retention. The way we keep employees is by paying above industry hourly rates and offering those bonuses to our cleaners. It helps us retain workers much more.
He can pay $22 an hour cause they are 1099 contractors, not employees, so no work comp, payroll taxes, unemployment, medicare taxes. They probably drive personal cars too. That's why they have a contractor handbook towards end of video.
I use 1099 contractors also and demand they carry worker comp, before bringing them on, they operate as their own mini business, because they dont have to wait on me to get work...
@@msway836 same with me. They each a franchise and can hire own employees. I just provide office service, branding, marketing help, consultation, logistics and pricing help
I live in Richmond, VA. I'd love to run his franchise here in my area. I'll have to inquire to see how soon he branches to the East coast. Great video as always!
I’m always hesitant, and honestly, a little discouraged when I see the amount of cleaning services that are already available in my area. I don’t doubt my ability and willingness to work hard to succeed. I’m actually thinking I should start this as a side hustle in addition to my full time job (Nurse) and scale it up from there. Im like OCD with organizing and cleanliness and have always been told I would be good at this but I’m also very hesitant in taking risks. I’m at the point now where I feel I need to be more willing to take the leap of Faith. Would definitely get with one of these guys to get one on one coaching and make sure this is done right Also wondered if doing the Franchise route would be a better option. Any suggestions? Thanks to UpFlip for this wonderful resourceful channel.
Thank you for the interview. I have called them about 10 times for last 2 weeks and nobody picked the phone. Left franchise request 3 times - no respond. Not sure if I want to work with them after this kind of attitude
I’m curious to anyone who might have more insight on the business, how do you know how much to charge for cleaning services? And what is included? Like for wood and tile floors do you include mopping etc or do you have add on packages?
I suggest calling a few companies in your area an asking for quotes for specific services you offer and then adjust your prices within that range. Just a quick tip from someone that's just starting my own cleaning business
There is so much to this question. I could write pages in order to answer it. I personally did not look at other companies when deciding what to charge. I’ve been in the industry for years so maybe that’s part of it. I just knew the minimum of what I needed to make per job to make a profit and went from there. Mopping no matter the floor type was always included. I feel like basics are dusting, wiping down all surfaces, vacuuming and mopping. Anything over that such as laundry, doing dishes, making beds, and cleaning refrigerators/ovens, are all extras. I had a checklist tailored to each customer and extras with prices would be listed. Hope that helps.
Simply Awesome!! I would love to work for SPRUSE, learn the ins and outs and open my own little SPRUSE franchise. Thank you very much for all the info, and so much advise. Be Blessed and keep spreading that wonderful energy. Much love and positivity.
I would really like to know how RIGHT AT THE START where did the money come from, decisions made, how did he enter the cleaning market, what equipment did he start with. It's great hearing the success of now but I would like to know the detailed beginnings of all the great entrepreneurs you have interviewed.
Hey H2 seven, most businesses start with a detailed business plan. This will map out all the factors you just spoke on. A lot of start up with invest a majority of there money in a great business plan as a first step. A detailed business plan can also allow you to get investors, loans, and grants for your business. I hope this helped
We found out people they don’t value cleaning business but being cleaning at the time parties of your faithful & also Almighty Allah loves clean thank you everyone for sharing
Very informative. I watched video 1 and 2 before this one. I’ve been looking at franchise opportunities and this one stands out. I submitted a request for more info. Looking forward to learning more!
Glad you love this video! Your appreciation means a lot to us and motivates us to continue producing content like this. Do you have a business topic you want to see next on the channel? 🤔
Hey Austin, great video. Congratulations on your success. I'm currently running a Trash Bin Cleaning company trying to get into different areas. Would you be able to show me how to use Yelp to get customers? TIA.
Sorry, but this seems to be a total fluff piece. How can 45% profit be real? I don't believe he's running a labor based business, paying employees more than his competitors, paying workers comp insurance, paying a lease, paying for cleaning supplies, paying travel costs, paying for ads, paying office staff, paying himself a salary, paying employment taxes... and then pocketing 45% of $100K per month... all while charging less than his competitors. His claim of servicing 450 clients, 60 to 70% of whom are new, per week with a staff of 20 is bogus. Just the customer service logistics behind these numbers are staggering... people cancel and reschedule constantly, so your utilization rate per employee is no where near 100%. Penciling out some of his numbers... even if all 20 employees were cleaners, he'd have each employee servicing 4 clients per day 6 days a week. His customer acquisition costs on $2000 a month would be... $2000 a month spend divided by 450 customers a week x 60% new customers x 4 weeks per month = $1.80 per customer. Come on... He grossed a million... pocketed $450K... so he ran the whole business on $550K for a year? If his ONLY overhead was 20 employees... that's $2300 per month per employee... with no taxes, no lease, no insurance, no ad spend, no cleaning supplies... that's $14 per hour. $70 average per job... really? I can't book a job on your site for the smallest house for less than $93, so he must be talking profit. Profit or gross... either way the numbers don't pencil out. 450 customers per week x 52 weeks x $70 is $1.6 million in profit annually. The other feature you did on Queen Bee cleaning was much more real. He's busting his ass to eek out 15%... that's real. UpFlip should vet some of these numbers before putting up content that makes no sense.
Did he say his franchise cost was $ 35K ? Can someone confirm? what about other fees ( annually, etc ) & rules / regulations of running it ? Where can we find the info...
I would love to know where he goes to get his products made! i own a commercial cleaning company and would love to begin to start to selling my own products
I just came across this video,im wanting to start a cleaning buisness, i dont know were to start exactly and obviously i was concerned it would be over saturated with cleaning businesses but its something i enjoy and im set on trying!
Started black ribbon homes during covid , I just quite my job at the pst office and I’m taking off, no website, I’m in Tampa Florida. When can I hire more help,and what do you do when people think your prices are too high, they think a clean is 100, we also organize and do interior design, and people try to put organizing and cleaning together for $100
ZipRecruiter is good to hire more people. As for price, try to explain to them your cost and value and maybe even break it down to an hourly rate and that's why you have your prices that way. Hope this helps!
I think its Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results - Jack Mitchell Jack Mitchell wrote three books Hug Your Customers (2003) Hug Your People (2008) Selling the 'Hug Your Customers Way' (2018) Although, I too am confused of the title of the book mentioned in the video so this was my best guess. Hope this helps
hello sir im a cleanear my self for 15 years now here in canada and i felt like its about time for me to put up my own cleaning company, but i need help any advise from you. thank you very much.
This is wonderful to hear Nanny G-G. Congrats on taking the first steps into owning your own business.😀🌟👍🏼 Just take it one day at a time. You'll do great. We'd start with creating a business plan and then researching businesses in your area that do the same thing to get an idea on pricing, services, etc. Have you started filing your business documentation?
Thanks for watching and good question! Finding great employees can be challenging but improving your hiring process and work environment can help. Paying within or above the industry standard on your state is helpful for retention as well
@@sebastianlarios6545 I hear you. I was attracted to the cleaning industry because of its low cost to entry. I was profitable in just a few weeks. I always advise people to at least looking into starting a cleaning company.
Honestly, biggest thing I want to know is Who did you website/socials? Building one for my Mobile detialing business and I just dont have the time to do it myself also got employee questions, but thats a whole other beast lol
Hi, My husband and I own a Cleaning and Maintenance company with various cleaning services. We would like to grow our business but have had a hard time with marketing our business online. If you can please link Austin’s Yelp course. We would definitely like to learn how to advertise our service business online better. Thank you.
