Great presentation. My only issue is with Samsung. I have had issues with Samsung phones and TVs. I bought a Samsung TV at Target, it lasted exactly 2 years, and I had to throw it away. I called technical support and they told me there was nothing they could do. Sony, on the other hand, has one of the best customer service in the industry. Comparing Samsung to Sony, is like comparing Ford with BMW, no contest!
Kevin - this was excellent!! I have been using your book Strategic Brand Management and this lecture was a great "capstone" incorporating all of the key points highlighted in your book! Thanks from NC State!!