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I just dropped my gateway off at a T-Mobile store today. I've been an internet customer over a year and my speeds went from 400+ Mbps to 30 last week. Yes, 30!
What kind of alternatives are there now for people who live in the sticks? I don't want to move but I'm beyond sick of being flagrantly fvcked by all of the corporations (there are only 3 that I know of) that offer me any kind of service at all.
hey I have Straight Talk. Yeah, I know they only advertise 100Mbs download....but I recently got Spectrum internet service (I have Straight Talk as a backup for my grandkids to use). Anyway I bought a Wifi 6 PcIE card, and I am getting 200-215 Mbs from Straight Talk. Considering cancelling Spectrum altogether.
They advertised, pushed, begged etc. but now that they are selling it in spades, they decide to not only raise prices, but throttle bandwidth and I call BS on many being grandfathered in.
Yeah and what about people who travel to weak areas a few times a year. My mountain property only gets two bars of signal. I can watch a RU-vid video without too much buffering. There is no cable Internet up there, my phone works in spotted areas but not a T mobile phone. I cannot afford star link which would work anywhere but the cost is too much for how little I would need service. Hopefully someone would comment on how their service works in weak areas that they may travel into. 73
It’s killed their speeds. I have a post paid line from a friend and I used to see 300-900 down and 30-150 up speeds tests all the time. The past couple of months, their speeds have been as slow as 30/1 and I rarely see over 250/60 anymore. Meanwhile Verizon’s C Band is staying much stronger, but they also haven’t pushed their home internet as much either.
@@ronb6182Get a Visible line for $20/months which includes unlimited 5/5 hotspot? Or you could pick up one of the after market gateways that has been shown on this channel and use a tablet or phone sim in them, both options are less than TMHI for $50/months
@@NaterTater1.5TB with one day left on my cycle. I contacted them to complain, and they informed me it is because all the towers in my line of sight have became overloaded with high-priority data users and that my gateway can’t connect to any of the towers to the north of me because of the terrain (I’m located on the south side of a steep hill/mountain. They did credit me with a month of service off of my bill.
Thanks for the info. I check my speed every morning when I boot up. The last week or so I have noticed a major drop off. It has not noticeably affected You Tube TV or my computer which are my two main points of usage. I just checked my data usage for the last six months and I never hit a terabyte as I was in the 700 to 900 gb range. I am grandfathered in as I have had the service for over 18 months. I am not a heavy user by what was defined in the document on the website, yet I suspect my speed drop has something to do with the stated change on their website. Reading other commenters seem to confirm my suspicions. My experience with T-Mobile thus far has been very positive. I hope they can implement what they claimed in the document. I expect to see my speeds go back up because I am not nor have I ever been a heavy user by their definition plus even if I were I would be grandfathered in.
My speeds slowed down after Black Friday i remember because they had that promo going on at the time etc. And im also not a heavy user (i usually do about 600-400 gbs a month
Tried the 5G internet service. My speeds were great from about 5AM till about 11AM (450MB). Then it would drop dramatically all day/night to about 10-15MB. I wanted it to work to save $, but returned after about 7 days of testing. Sucks they implemented a cap since that was a big selling point at least to me to try.
As for being deprioritized - On my 5G gateway, Grandfathered plan, speeds are usually between 220/60 & 480/80. It rarely goes below 100 down. I'm also on Mint Mobile that uses T-mobile towers and I never once had a problem anywhere with the exception of at a large concert where social media slowed down but calls and texts were still fine. Speedtest on my phone right to t-mobile towers have always been impressive where I live, lots of towers here.
same here....my speeds are comparative and my mobile speeds are even higher....live within a mile of three 5G towers.only once or twice since i got TMo internet did my speeds drop and that was for maintenance i was told....
It's actually 1.2 TB at QCI8 then drops down to QCI9. Have a grandfathered plan and noticed a bump in speeds lately, looks like they bumped everyone up to QCI8. It's not a throttle, they just re-organized the data priority levels.
I canceled T-Mobile 5G internet months ago and I'm happy about it. It worked great for a while and then it just stopped working great. Speeds were down and the signal would just go away for days and days. I'm not gonna pay for that.
That is crazy. I tried the 5G service for about 2 weeks, could barely get 15Mbps download speeds. Sticking with my AT&T Fiber, no data caps, 950Mbps up/down speeds, includes HBO Max, $80.
My first month I speed tested and streamed and have two roommates and we went full bore, and still only hit 900 GB. I guess if by the end of the month I cross the terabyte we can slow down a little. Might be nice to go for a walk and see outside!
Stream 4k TV. Just leave the streaming running for a full month even if you are not watching. 900GB really easy even at 1080p. Try just leaving the weather on.
I opened an account in November. I have ONE Google camera attached to the network (house is new construction and we haven't moved in yet). The usage for last month was 33.24GB. This cap would be a significant restriction if I had moved and had my entire network, automation, work from home going on!
I thought the TOS before just didnt give a GB number for what heavy data user was but did say they would deprioritize them? I'm just glad the throttle point isnt
I’m an “existing customer,” but I’ve been throttled. When I’ve called they claimed it was a network issue that always miraculously resolves itself with the new billing cycle. I found I can’t use the service for remote work, streaming, and gaming. I had to go back with satellite tv.
Wasn’t there an understanding that there would be no changes at T-Mobile when they agreed with the federal government and allowed T-Mobile and sprint to merge?
Yup, ive been with t-mobile home inerernet ever since they have realeased the service in my area(about 2years). Now theres times where my t-omobile router looses connection two times aday. No kidding. Ive cancelled and joined Frontier fiber.
I just checked my usage on my account. I've got four days left on my billing cycle. I'm one person, I often fall asleep with the TV on, streaming 4k. That said, at the current time, I'm at 390 gigabytes. This isn't a game changer for me, but I can see an issue if a household with more than three people, it'd be an issue.
I have had the 5G home internet service since it was first available in my area. But they have been throttling me for the last year or so. I am not a heavy user but on weekends, I do a lot of video downloads for education. I was always thinking my gateway unit was going bad because I would be in the middle of something and everything would simply freeze up. When I tried another computer, it was getting the same results so I know it was not my hardware. I am about ready to just pitch their 5G service because it is slower than the old dial-up AOL service from years ago.
Hi Nater, always love your informative video. But for this one, if I understand this correctly from the T mobile statement, it is actually the good move for newer customers. What T mobile doing is redefined Home Internet in a similar hot spot tier, with first 1.2T usages being on the same high priority as rest of t mobile wireless users, and then dropping to the current lower priority as we have always been. Which in fact, as grandfathered home Internet users, we are stuck in all time lower priority without distinguishing before or after 1.2T usages. There is still no cap for home Internet which is the only difference compared to hot spot plane. On the other hand, for newer customers, your speed would be in full potential for the first 1.2T, then between 72 - 245 download in average, as grandfathered plan will always be in 72 - 245. I am using over 3T every month in average, I will see in next few month if anything changes. My average speed are 400 down and 50 up so far.
So for myself, I am on track for 700 GB or so of usage (14 days left, currently at 329.61GB). If what you are saying is correct, is it possible for me to get into this new prioritization so I can get the high priority data? Since I would very unlikely exceed 1.2TB
@@howardzhao4685 T-Mobile uses QCI levels of 6-9 for data. 6 Is the priority data, 7 is Essentials/Prepaid. 8 is now Hotspot/HINT and potentially heavy data users, 9 is HINT after 1.2 TB. At least that's how it should be due to the re-structure if I'm reading how it's worded correctly. It is correct it's a re-structured priority system because the new terms specifically state it's ENTIRELY "due to data prioritization." If it was a throttle, they are required to specify what the throttled speeds are, not "data prioritization" (like they do for prepaid/Metro and the 128k throttle)
This makes sense why my T-Mobile phone service sucked people were hogging the data using the internet (unintentionally I assume). They made this change because it’s affecting mobile phone users. Too much data must have been clogging the lines some how. I noticed a change in being able to access my phone data last summer. This sucks for internet users, but it sucked more for mobile phone users.
hey bro did you ever try to see if you can hook up for then 1 Router to the 4x4 external antenna im going to try it.i have 2 Routers. I'm thinking with thicker and shorter cables. I like your channel keep up the good work
I just got T-Mobile Home Internet and I love it. Luckily I fell in just 5 days inside the grandfather parameters. Dumb luck I guess. But even if I didn't i don't think I'll ever use more than 1.2 TB of data.. have to see though. Even if I went above that theshold I doubt getting knocked fown in priority will bother me that much.
It also depends on where you live we live in a Rural Area which is probably better because less people and less likely that the Tower gets congested. If someone lives in a City then yeah your more likely to have your Speeds reduced or throttled do to Tower congestion.
Grate video Nate t mobile getting greedy they need to limit the number of accounts on a tower like Verizon and go back to home internet not mobile internet
They will definitely start to lose customers for this service, its a matter of time now, even though i am grandfather in, i can see them in the future trying to do something similar to old customers, sad and i have been with service since the beta testing with only LTE. (Wrong move T-Mobile).
Been a customer since the week of the very first Nokia…. I’m currently fortunate to live only one mile from an upgraded tower they spent 1-1/2 year’s building up and later running fiber out across the desert to it …. Not a lot a users out here so our speeds are very consistent…..
I am in the same boat here, they upgraded the tower which is a 1/4 mile from my backyard, I can see it while sitting in my backyard. It took about 2 years to finally finish the upgrade, the only T-Mobile tower for the next 13 miles, several Verizon and AT&T towers around here but just 1 T-Mobile tower, it's crazy. I guess I was in the lucky spot, very consistent service and great upload and download, I guess good things always come to an end, eventually.
It also depends on where you live we live in a Rural Area which is probably better because less people and less likely that the Tower gets congested. If someone lives in a City then yeah your more likely to have your Speeds reduced or throttled do to Tower congestion.
I currently have 2.4TB on this month's usage(ends in 4 days) on my almost 3 year old account. Speeds are varied throughout the day, but I can still get 700+ down in speed tests.
Maybe that's my issue, somehow I got bumped to the bottom. Ive had their home internet since June 2023, so I'd be grandfathered in if I understand correctly?! But I've gotten home from work twice now to no Internet, until I restarted the receiver device.
Im on the Grandfathered Plan and just got a new router, trying to make my service better. Since plugging in my router I'm only getting maybe 100mbps, that I'm lucky to get. Thinking about taking my tmobile internet back...
Hello nate how have you been? I have a question could you help me out on the t-mobile home internet what frequency is better on the 5ghz the low or the high please help thank you
High has more bandwidth/speed capability but shorter range and doesn't travel as far. So the answer is it depends. Just test both and see which works better for each device/location.
Just lost my Sonic Internet connection today, service tech will be out to resolve the issue on Wednesday, but I was shocked by how much slower the T Mobile Network is since the last time I used it to tether my phone to my desktop......
@@bryandawkins4984 - probably the same thing they did to me when i still had sprint after the merger, when I needed to replace/upgrade the equipment I was told I would lose my unlimited plan because they won’t be offering it anymore. Needless to say, I ran it until it died, closed my sprint business account, got the tmobile home internet and used it until my 2+ year starlink waitlist finally ended and now just use the tmobile internet for my security cameras. Starlink has been a game changer for being in the middle of nowhere. Fiber will be here later this year so I will be getting rid of tmobile when it does, it is cheaper and it will be my new backup.
True most people won't use anywhere near that much Data that's a heck of a lot of Data to go through you'd have to basically be Streaming 24/7 or doing some heavy Downloading. I don't even use 50GB's of Data on my Phone with T-Mobile as my Carrier and that's supposed to slow down if I go over 50GB's but I never have.
@@JoshF151Techthanks because I thought about getting T mobile for my phone also. I would never use that much data. I'm not running a business or working at home. I just watch RU-vid videos and listen to music apps and one radio station. I'm not data hungry on the Internet. 73
No wonder my speeds dropped. I've literally tested speeds under 1mbps at times. I haven't seen anything over 50mbps in months. Looks like I'm switching.
Got my 5G Ultd Gateway about 7 months ago at a nearby TMobile dealer. Although the advertising promised "unlimited", they capped it at 100GB/month without explanation. Have tried to get more. They are willing to charge $75/month for 150GB/month. I live in a 5G Ultra Capacity Zone. And at least 3 three T-Mobile CSR's have told me that there are NOT too many customer in my area. Hmmm
hello , i was talking yerterday with t-mobile costumer service and they said that this 1tb caps is only for new costumer or contrats, for people with old service no have that limit , any idea about this ??
I have been getting throttled for the past month or two. Been a customer for two years. My up speeds used to never be less than 10mbps. Now I get speeds of 4 or 5. Pure bullsh!t. I used to average 20up regularly.
I use the most expensive truly unlimited, never throttled, T-Mobile phone plan in the Cheetah. They give you a phone if you sign up for two years. I'll unlock the phone after that. I'm happy with it. T-Mobile upgraded their service in my area a few months ago, currently getting 205Mb down, and 100Mb up.
wonderful... :( I literally signed up last week. Not sure of the exact day, need to check. Really hoping it was the 17th or earlier. I also notice that the pricing on their site just changed. It used to be $30/$45/$50, now it's $40/$50/$60. ☹
@@NaterTater Turns out we called them on the 16th, and received the gateway on the 18th. So no idea when the service started officially. Guess I'll find out when i get the first bill. Though to be honest, I have a feeling that it won't matter much. As they could really throttle/deprioritize whoever they want, and just blame it on network congestion. 🤷♂
This is misleading. There are no caps and the honeymoon isn’t over. For the first 1.2TB you get QCI8 prioritization, after it’s QCI9. By default it’s always been QCI9, until this change. TMHI was always the lowest priority, but now you get better priority for 1.2TB then back to normal.
This is my understanding as well, it's not a negative but a positive for new customers. I think Nate may have jumped the gun to get this video out before fully understanding the change. To be fair it's not easy to get the full picture on the changes with the data T-mobile provides.
That’s what I am getting. They basically putting the Home Internet Plan into the similar Hot Spot tiers, first 1.2T with higher priority as of now, then back to current lower priority as to regular t mobile cell customer.
I'll be monitoring it to see how it actually pans out for customers. If it was a positive change, you'd think they'd advertise the "higher priority" TMHI plans. I'm assuming they're just shifting around their priority list and effectively adding a new bottom tier (I understand QCI9 already existed).
What did they think people were going to just use it for checking email and browsing. People subscribed to get lower costs than cable internet to stream movies This is going to be a lose-lose situation longterm for tmobile.
I guess we have to be careful. As a T-Mobile cell customer, I had to call them just to verify our Magenta-Max plan wasn't on the automatic upgrade plan a while back. However when I came right out and asked them, the rep said yes! I told her, please lock me in, I do not want to be upgraded! We love T-Mobile, but if they keep up these shenanigans, they are going to lose customers! I tried the Home internet about a year ago, but just couldn't pull in a strong enough signal to keep it.
I'm in an area that is not great speed. 10-45mg down. Not a 'heavy' user on any one of my three routers (ie 60, 50, and 350). About to return one and checking speeds this morning. Was about the slowest I've seen this morning. (2-5gb down). Back to 'normal' now (20-30). I don't know what they are using for 'user', each router or the total? Might keep the older Trash can as it's the oldest. No verizion at my location so T-Mobile is the best (cheapest) for now. I hotspot off my verizon phone when T-Mobile is down.
What about me. Ive been a tmobile home internet customer from the beginning in my area. I had the 4g white box. I just upgraded to the G4AR gateway. Also they are charging me for both. I had to use the sim from the 4G box because its unlimited. What does that mean for me now?
So what's really going on here is that TMHI data WAS already at the lowest QCI 9, but what will be happening is that TMHI will be on QCI 8 until that 1.2T threshold and then moved back down to QCI 9 (so back to how it was before the change.) Many users are already reporting faster speeds on average up until that threshold.
Including existing customers, like myself. It also looks like they moved HDUs to QCI8 as well with how the terms are worded. So it means everyone except HINT after 1.2 TB will be no lower than QCI8.
I'm about to go back to Xfinity. I have had Tmobile home internet for the past nearly 2 years. Recently my speeds are so horrible i can't even use anything matter fact I've worn the USBC port on the gateway out from having to constantly reboot the gateway and I'm no where close to 1.2 TB.
Also, if you you are grandfathered in and have a warrant exchange with your gateway, they will try to assign you a new number which would void your current grandfathered contract! PLEASE TELL THEM NO AND YOU WISH TO USE YOUR CURRENT PHONE NUMBER!
I have the T-Mobile 5g portable thing 100gb and that thing uses gb like crazy after a few weeks it's almost gone. Even though they don't charge you for going over but this thing sucks and it's slow
We bought ours 2 years ago and it worked well for about 3 months and then bam....horrible internet! We gave it back and got Starlink. Many others have complained about the same issue. It does not matter if you have "unlimited" data if you are deprioritized!
I have Verizon home 5g & it's been great up till now, because Verizon is IP blocking me streaming from certain iptv providers forcing me to use a VPN, so I will probably drop them from my home 5g & all our verizon cell phones too , I pay them $200 month but will change to another carrier soon
I should definitely be Grandfathered in I've had them for about two Years now but I did do a Gateway Exchange at the T-Mobile Store a few Months back and they put me on a New Line for some odd reason instead of just putting my old SIM Card in the New Gateway? Either way I should still be Grandfathered in since that was done a few Months back. Here's some advice though if anyone needs to do a Gateway Exchange I suggest making sure they don't put you on a New Line because then you'd no longer be Grandfathered in. I don't expect the 1.2 TB Data Cap to be a major problem especially if you live in a Rural Area but if you live in a City then yeah you could end up having major slowdowns or problems. I know quite a few people that go over the High Speed Data allowance on their Phones and they never complain about major slowdowns but we also live in a Rural Area so that's probably why so it definitely depends on where you live and how congested the Tower closest to you is.
@@NaterTaterOh wow yeah that's most likely why but if I have to do a Gateway Exchange again I'll probably just buy a Third Party Gateway instead of opening a New Line it would be more expensive but at least I would know I'd still be Grandfathered in. Are Third Party Gateways worth it? I've been thinking about getting one anyway just to see if it would be faster and more reliable? Is there any that you would recommend or the one that you use?
Grandfathered here. 1.6tb last month. Love T-Mobile still. If your new here then it sucks you didn't sign up sooner ??? Lol😂😂😂😂. This doesn't effect us. Lol
@@NaterTater I work from home. My dn speed avg abt 100mb throughput the day. But it drops down to anywhere bet 30mb to 60mb during prime time. I guess that’s when everyone is home. The result is fairly consistent everyday. I have excellent bars w G4AR. So I think T-Mobile artificially cap the speed so they can sell higher speed at the next tier. Those w large family using multiple streaming will be impacted. That’s my unscientific observation.
I've had the service for over a year and speed is not reliable. I put my old antena up just to watch football without all the lag. :) There service is cheap and it shows.
@@NaterTater Thank you Nate, so it sounds like I'm grandfathered in. That's good because I use more than 1.2 terabytes every month. BTW, Comcast also has a 1.2 terabyte limit, (no coincidence I'm sure), but I think they charge you for additional data.
I have had the 5g home internet for a year. I can defiantly tell our internet comes to a crawl at the end of the month for about 2 months now. I have the outdoor antenna and when we first got the service it would fly. Was at like 500 down with ethernet and like 250 down on Wi-Fi. For the last week we get 100 down on ethernet and only 50 on Wi-Fi. Its been very unstable this month as well, a lot more times with no internet. Really sucks since I stream and my wife works from home. I refuse to live in town so I cant get fiber in my area. So I guess we are grandfathered in as to unlimited data but they will still slow us down, really sucks.
I have my phone and pc both on wifi and same distance from the unit. Pc gets 20/30 u/d, phone gets near 300/30. Wtf. Also add in no port forwarding and even at $25 month idk about keeping it
We do not have cable. We stream everything. It’s extremely easy to go over 1.2 terabytes in a month. And then add in gaming, and it’s definitely going over that amount way quicker than a month. Most families have multiple tvs, phones, iPads, etc. that stream things at the same time. It really doesn’t take long to use that much data.
Visible ain't like it was when they had the party line special. They didn't raise my price but want me to upgrade to a more expensive plan. As of right now there are many times I get no service. Even at work my phone goes offline. I use our Wifi but there are times when neither type of connection works 100 percent of the time. I don't have anything good to say about Visible Verizon right now. 73
I did this for a while, but kept being throttled even when I played with settings and TTL. It costs a lot more, but I use the most expensive T-Mobile plan, for truly unlimited never throttled data. I live rural, so I don't have great options.
T-Mobile Sucks we were early adopters and speeds started slowing to almost a stand still.Support told me to get used to it because more users were utilizing the towers.We fired them!
Of course some people would ruin it for everyone it’s why we can’t have anything nice. The employees are to blame also selling Gateways even with fake addresses attached to them. Why Game streaming will never become reality
You can add all the people pushing 3rd party modems !!! People don’t have to have a qualifying address and they use higher priority sims . The network is slowing down everywhere . This wasn’t a problem a few years ago , but you can bet the farm it becomes a problem when the RU-vidrs push this stuff. The RU-vidrs have been the fall of a lot of great things for years when it comes to this type of data . I’m not blaming anyone in particular but I’ve been messing with this stuff for about 10 years now and seen the RU-vid crowd ruin a good thing more than once !
No. The legions are to blame for jumping all over $25 plans thinking they could replace cable wire line or fiber with a cellular device. It was always untenable and unsustainable; cellular has a finite radio capacity.
@@NaterTater For sure. But the reality is that cellular simply can’t handle that volume of traffic. It was never going to be a wireline replacement and I suspect with the price hikes and data limits/throttles the pendulum will swing back now. I see an awful lot of performance complaints about TMHI over the last 6 months or so (well in advance of this) and it’s not a surprise why. $25 unlimited gigabit home internet sounds great but it’s not sustainable and even less so on a medium with finite capacity (cellular).
i have Enterprise Grade Business Extended 5g, and all of a sudden ui am losing connection and getting throttled down to like 1.5 at times!!!!!! i use a new e320 cradlepoint router, a 2x2 mimo with 2 more regular cellular antennae in the router. went from 9-10upload to 5-. i have top priority other than emergency services! i do not get the net i need now for my service on a regular basis. so every day it is a wonder if i am able to live stream or not.
no. i am not sure what to say. again today i go from .5 upload and 25 down to about 2 upload and 5 down. i dont know why it keeps flipping me to servers in california and nevada when i live in washington state and why the drastic reductions. and i dont know what to say to them? @@NaterTater
I’ve been grandfathered in and my data threshold won’t even let me send a picture text message. I’ve used 60 g this moth. Anything after 50 g it shuts down. Such a asshole move by T-Mobile
You should not have a green checkmark in the title. Instead use a warning sign or something like a red checkmark. I haven't ran into an issue YET. Doesn't mean I won't though. I had unlimited verizon the was grandfathered in and basically was a heavy user for ten or so years until they decided I used too much data and they never responded to me when they sent a notice.
@@NaterTater Sorry for the late reply. I did a hot take about a football game from all the loving responses and I turned off my notifications for two weeks..🤣 The first few years it was 1TB. Then it grew to 2TB/month and one time I did 3TB in 2020. I even talked to Verizon reps over the phone in those years and every time my data usage was "perfectly acceptable. " The one day I got an email stating it was not and verizon refused to even talk to me on the phone or reply to requests for me asking what I could reduce my usage to. The thing was I had just paid for the next month three days before the email.
Hey T-Mobile emplemented home 5g internet for the reasons of quality speeds for the purpose of being able to do those things, they retracted their deal now it is corporate greed, it has nothing to do with users.
What I am wondering is T-Mobile shafted people if a class action lawsuit could happen. They basically lied about their services or conned only to go back on their word for profit.
