😱 HERMES SERVED ME A CEASE & DESIST - Why I Stopped Shopping in the Boutique 

Seems like they were keeping a file on you (what you’ve bought/sold) and you were already blacklisted before you asked about the gift.

@@giannas1096 I think so too x

Yeah the race thing is weird, it should just go to the highest spending customers

That is LUDICROUS!!!!! That is absolutely the first time I have ever heard of such an issue. It's laughable that Hermes would actually admit the Chinese NY gifts were only given to Chinese clients. REDICULOUS and I don't believe it for a second. Honestly - my opinion is the opposite of what you said. I believe they sent you the correspondence because of the bag sold on Facebook. Aren't you wondering who, on your personal FB would take the time and effort to screenshot your Post selling the bag and forward it obviously to perhaps their own SA at Hermes........ You have done nothing but speak so highly of Hermes, etc. It seems that perhaps someone is envious of your collection and spent their time bringing your FB post to Hermes. We can all sell our products. Period. As you mentioned, you weren't attempting to make a profit in which case, I am certain Hermes would definitely be pissed. But that happens every day! I do love my Hermes bags and enamel bracelets, but I most definitely enjoy other brands as well. What they did is horribly wrong!

Exactly, I can do what I like with it. They pick and chose who does the wrong/right thing! X

There are lots of resellers who resell bags as a business whether it’s theirs or others and they still get offers from H. I somewhat have noticed a trend of who can (allowed) to do what in australia in terms of Hermes without having issues . It’s quite sad what’s happening in australia when we were known as the lucky country, the free country, I feel some of these brands are taking that liberty away from us even though they are not the government and don’t have the right to do so! I know I still shop H but I’ll never pretend there isn’t an issue with how things are being run in aus and some of it is apparent in other brands too like Chanel.

Look at it from a different point of view. They sold the bag to you as final consumer not as to a reseller. As a consumer, you buy something from them with the intention of using it. If, in 5 months, 1 year or 10 years time, you sold it on, then you would have kept faith with Hermes as someone who bought and used the bag as per their intention. But when you buy the bag, giving them the impression that this of for your own use, but actually you have no such intention, then aren't you deceiving them? You should have the courage to say you didn't want the bag. They would have given you respect for that, because that takes confidence. Instead you lied to them. Not Nice.

@@ChildofGoodFortune I get what you’re saying but that’s not why I’m annoyed. There’s a Pinned comment I wrote on the video that should appear at the top of the comments section that explains my point better as some parts got cut out in editing. Basically, it’s the fact that they retaliated with the letter due to the timing it for me asking for the gift etc.

But Hermes can do whatever they want with their products if these are "special products" that they sell only to selected customer, you cannot say anything if they don't choose you to have a bag.

Agreed haha x

I heard from someone that they actually hire a group of people just to monitor our social media... XD

@@sweetwins5054 organisations can actually pay for a service which automatically skims certain media looking for key words (such as organisation name). A daily update of who is communicating about you is then made available. This allows them to develop marketing strategies etc.

Thank you so much 🥰🥰

I didn’t feel pressured to buy it, but thought I’d just sell it to someone who would want it more but couldn’t get it :)

Yeah exactly!!!

Well, their tactics are the real cause of the whole retaliation thing… i believed now they use their bags for money laundering Nobody will ever understand why a bag with non exotic leather would be x4 more expensive just by going out of the store Blv me it’s bigger than a that….

Legit!!

Hahahaha exactly!!! We’d be Flintstoning it 😂😂

💯

Well on cars.... if you buy them via a company discount program, there can be a period of time where you aren't allowed to resell them.

You can sell the bag. Hermes cannot do anything about it. But they won't offer you another one, and that's their policy and I think it's fair. If these bags are made for special clients and these clients give so much importance to these bags, they're made for life and there's no point in reselling them. If you resell them, you either are a professional reseller, or you don't think that bag is so special, so Hermes is right not offering you another one and maybe give it to someone else. And their policy is what makes those bags so special in the eyes of people who buy them (to me they're just awful grandma bags).

Oh welcome :) thank you so much, glad I’m able to help ❤️

Yeah it leaves such a bad taste in your mouth hey. Sorry you had that poor experience x

So sorry to hear that, what an aweful experience - was the SA asian herself? Just wondering which SA it was since I shop there myself (and I’m not asian either, lol)

@@charlotteg4374 yes she was Asian as well. Which made it that much more awkward. Side note, I was there on February 12th.

@@lolipena8051 thanks for sharing your experience - and again how aweful to hear this, this is a shame for a brand like Hermes!

That is actually illegal discrimination. I would first report it to her manager and then to corporate. You can not discriminate on the basis of ethnicity. She should not be working there with that attitude and if its coming from the top down they need to be sued.

Incredibly unprofessional x

Aren’t they just for customers spending a certain amount, or for the first people who buy items at the store till the packets are all gone?

@@Skyebright1 the red envelopes I wasn’t too phased about and yes generally they’re available until they run out of stock :) the actual gift for the Autumn Festival is normally a trinket or ornament made by Hermes in special packaging, which historically speaking is for high spending VIP clients of the boutique. Whilst I wouldn’t say I was a super high spending client, I had spend over $26,000 in less then 6 months which was above average I’d say (this included a lot of highly commission items like homewares). I totally was expecting the response of “the Autumn Festival gift is allocated to VIP customers” and would of been 100% fine with that as I know people spend 3-5x the amount I have but as you know that wasn’t the response I got haha.

@@THECLOSETbyConnor yeah the racial thing is weird, it’s a free gift from a store, it’s not like it’s a menorah, it’s a round paper lamp, the Chinese people wouldn’t have any issue with other people owning and displaying them

@@Skyebright1 exactly. It was more just a terrible justification that made me feel less than a $26,000 spending client lol. Bigger problems in the world I know but nether the less!

Thank you xx

Thank you xx

Welcome to my channel! It’s big trouble here too but it’s all hush hush 😕😕

I have heard in USA this sort of thing would be a big deal but here in aus Connor is right even though it’s wrong it’s kept hush hush. It’s so frustrating it’s like all our liberties of being the lucky country and land of the free is being taken away by the decisions being made at these luxe brands and it’s not just H too

@@Purseonfleek And they get away with it.

@@dawnlovescouture2644 100% it’s so fkn wrong. And it’s like no matter which brand u go to there is some level of this happening . I have friends across Europe that said to me in their countries locals who shop regularly are treated well (I was told even in my case the way I was loyal to H for many years if I lived in Italy it would have been totally diff for me I would have had SO offers everything etc) but here it’s like particular factors like money and culture matter as to whether u will be a valued customer or not…

@@Purseonfleek In the US, it’s a matter of luck and whether you click with an SA or not that will determine how you are treated. I have never asked for anything major, but at Louis Vuitton I have had trouble having an SA call me back despite being a customer at the same store for 20 years. Honesty,I’m not even motivated to go to the boutique. I can get what I want online and not worry about it.

100% agree xx

Yeah they’re very intense! I love a good analogy haha thanks for watching hun x

@@THECLOSETbyConnor and I thought my Hermès experience wasn’t positive 😅 feeling much better about it now 😃 Have a lovely week 💖

@@claudiakalkbrenner4148 you too hun x

Thank you for watching ❤️❤️

Right? France needs to check what is going on there!

I 100% agree with this too, they can’t impose unrealistic expectations of goods they no longer own on their clients, it’s ridiculous.

Exactly babe! You are proof that they have no rules hahaha

@@THECLOSETbyConnor that is the sole truth!

Aw thank you 😚😚😉

Correct!

💯

Yeah that’s how it works in a lot of places. There’s a few places in India where only white people are allowed.

Chinese is not just referring to nationality, a lot of times it's the ethnicity

I swear they’re ex secret service haha

FACTS hahaha x

Aw thank you so much!!! X

Hahaha sex and the city got me hooked! I seem to have a desire to always want what I can’t get 😂😂

Hey! Thanks for your comment :) If I had received that letter straight after selling that Picotin, I would have been like oh well it is what it is, because I know how ruthless they are. The reason why I believe the Cease and Desist was in retaliation was because of the timing. I had sold the Picotin bag 6 months prior to asking for this Chinese NY gift, yet received the letter 3 days after asking. I didn't make this point clear in the video but I told my SA to let her manager know that this wasn't fair nor was I happy, which I believe prompted the letter.

@@THECLOSETbyConnor Ohh ok. So it was just to get you back for the whole Chinese gift incident.

@@Skylife335 yeah :)

Thanks hun xx

Thanks Daniel, totally agree xx

😂😂😂😂

You’re not missing out on much 😂

Thank you for watching hun, I think the SA wasn’t supposed to tell me that 😝

I’m not actually banned at all, I’ve still shopped in Hermes since this incident :) The reason why I believe the Cease and Desist was in retaliation was because of the timing. I had sold the Picotin bag 6 months prior to asking for this Chinese NY gift, yet received the letter 3 days after asking. I didn't make this point clear in the video but I told my SA to let her manager know that this wasn't fair nor was I happy, which I believe prompted the letter.

@@THECLOSETbyConnor thanks for the clarification!! Totally makes more sense now. Definitely a massive overreaction on their part.

@@LulaWestLuxe indeed! Xx

You’re too kind xxx

Thank you for watching 😍😍

Why wouldn't they just say that, though? That it was only availanle in China. Not specify that it was for Chinese clients only?

No no I could have simply said no and there would have been no implications, but I chose to take it knowing I could sell it to someone who might not be offered the same opportunity, that’s all :)

@@THECLOSETbyConnor Oh…gotcha! I totally misunderstood that part, sorry. It all seems so petty to me. Hermes goods are beautiful, but…🤷‍♀.

@@Jiffypop oh don’t worry, I shouldn’t have said in this video “we all no how you can’t say no to an Hermes bag” but I was being sly! Haha they have beautiful bags but the drama ain’t worth it! X

100% you’re right, it’s ridiculous x

Yeah I don’t think it should be a real reason, it should just go to people who spend a certain amount of money in the store

Well said xx

Glad you asked this :) I actually edited out a part as it didn’t flow well but the Picotin bag I purchased and listed on Facebook happened 6 Months prior to me getting the cease and desist, which happened three days after me asking xx

Also, I had told my SA how ridiculous I thought that was and told her to ask her manager why that was fair

@@THECLOSETbyConnor that makes total sense now thank you :) Glad you took it in stride and didn't spend a second on this whole issue.

Im allowed to sell it, I just don’t be welcome in the store anymore hahs x

@@THECLOSETbyConnor I’m eye rolling, masses of people resell designer bags, it’s one bag

Completely agree! Dior offers the best customer service, the store experience is luxury to the highest extent, the bags are incredible quality, and people are still begging Hermès to take their money?! 🙄

Exactly! Thanks Jenni!!! Glad you saw my point of selling it to someone who couldn’t get it themselves xx

100% x

Yeah they’re just trying to frighten people with legal letters

I see it everyday within my surroundings x

Hey Nora! It wasn’t so much about me not wanting to say no, I could have easily said no and no harm would have been done. But I knew I could sell this bag on to someone who’d really want it at no premium (which is what ultimately happened) x

100% x

It was to be retaliatory! I still love their products and bags, but try to stick to preloved where I can x

Oh 100%!!! Thank you for watching xx

Agreed! X

This is the thing! I could have been raised within a Chinese culture where these holidays are second nature to me. Just ignorant!!

Or you may be European blood but born and raised in China so identify as Chinese!

Yes it was shockingly racists!

Yeah I grew up in Hong Kong and got red packets, every child no matter their nationality gets one

Great point. Another reason to never shop there

That’s it! Moving forward hehe x

That’s right! One of the PS I work with was advertising to pay for “beautiful well dressed women” to go to Hermès to buy Birkins or Kellys! People make fortunes (money that Hermès could make themselves) on the resale market, and they are coming after the private individual that sold one single bag?

I have refused bags before and in my case it prompted my SA to try even harder to get me the exact specs I wanted. Although in Paris it is difficult to reject items since getting an appointment in the first place is so difficult!

You can refuse bags. I didn’t go on the infamous ‘Hermes’ journey which many influencers like to talk about but I still get my bags. To me, the journey thing is too odd.

Girl they didn’t come to play hahaha thanks for watching xx

Hi Amelia!

I think you’re spot on with this, which is why I received the cease and desist right after asking, not 6 months after me selling the bag in the first place xx

@@THECLOSETbyConnor I 🤔 something also commented and echoed my concerns of trolling/tracking what we decide to do with our purchases. Smells too much like a encroachment of personal use. I do understand the Hermès policy but once you take ownership, it should be considered personal property 😉

@@mollypapazian4423 agreed!

It’s his property at this point. Listen to yourself.

Passive aggressive from me or them? Haha x

@@THECLOSETbyConnor LOL you do what you have to do to survive! Cease and desist? What the heck? LAUGHABLE! IMO and that's a reasonable conclusion to reach and is my personal opinion. This is for shopping for handbags and being too polite to refuse their offer in case you put them offside for future transactions? And you got zero financial benefit from the on selling, a fact that has eluded them?! Unreal. I can't stand the French sense of entitlement in situations like this and slavish application of rules to the exclusion of sound principles and commonsense. Some of my family think Paris is the centre of the Universe and we're all savages in Australia. I would think Hermes is border-line in restraint of trade actually but I'd have to research it and the sheer pettiness is making me too crosseyed to be able to think. Also they cannot issue unilaterally a term of a contract that's already been executed, retrospectively. Which is why they're trying to introduce a term of sale into future transactions. IMO but this is not legal advice, just my provisional impressions. French warship, you know what to do.

Thank you ☺️☺️

Thank you hun xx

Yeah they should just go to the highest paying customers, it’s a lamp to hang up from a designer store, it’s not like it’s a specifically religious item