I think a 2 way dash cam is a must to protect yourself from road issues accidents and problematic passengers... In case there is a doubt or argument you watch the videos. Everyone who spends a significant time on the road should have one.
100% agree! My wife recently got in an accident (fortunately with no one in the car) and the first thing we were thinking is how much we wish we had a dash cam!
3000+ trips and I think a camera might have helped me about 4 times. Not going to worry about it. Life is too short and I don't want my passengers thinking their conversations are being recorded. What happens in my Uber stays in my Uber. I am taking a risk but I am a big boy and I can handle it. Plus you always get some cool stories to tell people about your worst Uber riders.
I can agree with that. Up until this point, a dash cam would have helped me 0 times, but never say never... I think it would be fun to have recordings of awful passengers personally.
1:47 #1 Buy all weather mats 3:50 #2 Buy air neutralizer/deodorizer spray 5:14 #3 Buy individually wrapped candy in bulk 6:59 #4 Buy bottled water 8:21 #5 Playlist with good music 10:04 #6 Car cleanliness 11:26 #7 Promote conversation 14:02 #8 Dress appropriately 15:22 #9 Ask rider if they have a preferred route 17:18 #10 When trip finishes, make eye contact and thank rider
All really good tips. I had not thought about all weather mats, but will be buying some once I hit my second $1K in earnings. Watching out for them on eBay now... Bought my dash cam with my first $1K in earnings. Love the candy in cup holders idea. Already doing most of these. Really nice to have other customer friendly drivers confirm best practices :)
Haha! People ask me about that sometimes, but honestly, I just love the way the music makes me feel. If I'm by myself I'd probably choose 80s rock sometimes, but it's not always a fan favorite.
I have a 4.93 and I don't offer water/juice/candy/gum. I ask passengers how their day/evening/night is going, respond accordingly and get them where they are going. The only thing that I do when I drop them off is ask them if they have their phones, wallets, keys ext, and tell them to have a good day/evening/night. Other than that I just keep the car mostly clean inside and out and make sure it doesn't smell bad.
That's awesome advice especially for driving at night! I left my wallet in a Lyft in Hawaii and didn't have it until 3 days later when I was leaving I finally got in touch with our driver. Was a horrifying trip!
California Rideshare, ignore these haters. I think what you're doing is great and don't ever stop. You seem to make a phenomenal experience for not only the rider but yourself also. Hope you keep killing it and keep making videos.They are very interesting to me.
I'm not too concerned about what other people have to say. I'm fine with people disagreeing as to what makes someone a top Uber driver, but there really isn't a fair metric to use besides driver rating. I recently took a ride from a driver with 11,000 trips. His car was filthy, but he was a pretty nice guy just trying to make a living. I gave him a 5 and tipped him like I do every ride I take. Most people obviously don't have a problem with him because I think his rating was like a 4.81, but it's plain to see a few little improvements would help him stand out and probably get tipped more often. If you're going to use Uber as a second or even a first job, you might as well treat it like a job right? Costs very little to do the little extra that I do and it yields results.
I have a 4.96 been driving 4 years over 5 thousand rides. Did none of them. No candies no water. Good music, iphone charger, and good conversation. Remember, its nor a limo service. They know that. You don't have to go all the way out. People will rate you 1 just because they dont like your hair lol.
I agree 💯 I am 4.94 Uber driver in San Diego And do exactly the same thing and I was shocked when u suggested reggae. As playlist because the same idea you mentioned that made me chose reggae over any other type of music. KUDOS 👍🏾
Great video man! I use a great business module and have success, but something told me to watch your video. Sure enough, 1-9 I exercise but you left a great tip with 10. Great 101 training session👍🏼
Thanks for the compliment! I'm sure there are many things other drivers utilize to help them out. I am sure I can improve by using other's tips as well, these are just things that have personally helped me and I'm glad I could add 1 to your arsenal!
Great advice, pal. You are very articulate in explaining your recommendations and you obviously understand "professionalism" and "customer satisfaction". If Uber has any kind of "training" program, they should promote you to be a trainer of the newbies. Good job!
Thanks for the support Jodie! Seems silly, but I constantly think to myself "would my parents be proud of the way I conduct myself or proud of my driving style?"
These are really good tips for the newer drivers and for those with low ratings. I always have water, snacks, tissues, and phone chargers. These actually help a lot when you have a long distance trip. Another thing I started having on my car is emesis bags (those are the blue bags you see at the hospital for vomiting) they come really handy for those riders with motion sickness or your typical drunk late at night. I have a first aid bag with a few OTC medications. I work EMS full time so I can relate a lot when im doing uber.
@@TroveLessTraveled_ Yes ! last night one of my late night passengers started vomiting instantly but I was glad he got a hold of the bag in time. Nothing spilled but the awful smell was in the air, he was even nice enough to tip me 12 bucks on a 2 mile ride. Honestly its a lot better having those because they're small and you can close them to cover the smell. I cant imagine going out of service because you need to clean up, been there done that and it sucks. best luck to you !
I have 4.97 with 1240 rides in less then a year (which im proud of myself for so i understand)... However love the video i think all drivers should naturally take pride in whatever work ya do and do all those things you had listed... Great list! Need more drivers like ya!😎
Thanks for the support! Obviously you're a great member of the rideshare community and it's people like you that make it possible for people like me to create a livelihood using the Uber platform!
4.99 rating in Lyft. Smile. Don’t be an asshole. Keep your car clean. Drive well, keeping as much of a distance between you and the car ahead of you as possible. No sudden stops and fast accelerations. All stuff you’ve heard before but it’s really the most important. Make your car smell nice but don’t overdo it. I use organic essential oils personally. Ask your rider how he or she is doing/how his or her day is going. Their response gives me an idea if they want to talk or not about 75% of the time. I also play casual and relaxing music.
lol i have 20k rides and my rating is at 4.97 my car is rarely ever clean, dont offer chargers or snacks. just 1 good advice i can give is to be a good peoples person
If you know how to communicate with people you'll rarely have a problem being successful in life. Most people are probably not as gifted as you Ezra. I mean that will all sincerity. For those people who drive and struggle with a language barrier (maybe an immigrant who doesn't speak English well yet), someone who is a bit introverted, or maybe just isn't a confident driver, these tips may be invaluable for them. Thanks for the comment! I hope you continue to make Uber an incredible platform for part-time drivers like me to benefit from, both as a rider and a driver.
I don't know who would dislike your video. You have a solid rationale and you're a clever businessman. You know that the customer is boss,and you put yourself in their shoes in order to see what they would and wouldn't like. Thanks for your video.
I appreciate your comment! Anytime I'm working I try to take it seriously. Obviously as a part-time driver (and I'm sure all part-time drivers would feel the same way) I hope there's a day I don't have to drive at all! But until my other business pursuits get to that point I'll keep hustling and netting over $20/hr on a side gig that is mildly enjoyable!
Brother,thank you for your advice. I learned few things from your video. However, my rate is 4.99% 98% acceptances and 3% canceled ride. I guess I can consider my self 1% uber top driver.
Great profile, I’m 4.98 with 500 rides so far, just kind and friendly to riders and I always ask them what music they want on, of course keep the car clean and yeah that works pretty well.
I just started last week driving for Uber part time and about to hit 100 trips here soon. All the tips you have provided I’ve been doing and definitely works with the riders giving me a 5 star rating (except for one 4 star.) Good customer service goes a long way at making the riders trust you and making their ride as comfortable as possible. All I can say really is to stay consistent and have them leave with a smile. Mahalo from Hawaii! 🤙🏻
Hello Eric, I just subscribed to your channel. A very good video you put together here. I am with you on ALL 10 of your tips. #11 would be to offer charging cables. 5 STARS!!
Thanks for the tip! After another 500 trips I've been thinking for a few more tips I can suggest to people and that may be one of them. Also thanks for subscribing!
It's a miracle worker right?!? Most people don't even know how much they smell but I would really hate if the next person in my car thinks it came from me!
It’s hilarious! I’m such an innocent, I didn’t know that was a pot smell. I thought those who smelled that way had been drinking a lot of gin! 😆 I was like, “Damn! How much gin did they drink to smell like that!?” Finally, I figured thinks out. Marijuana is NASTY, smells NASTY! Ugh! I’ve also had drunks get in my car that wreaked like a whiskey bottle! Gotta keep the car smelling good!
Number #2 made me laugh so much! I will take this in consideration considering were legalizing here in Canada soon :) Thank you for your time and great advice -
i uber full time in LA...(14 months) 4,646 rides... 4.92.................... febreeze is best.. i used to give water but most open it then put it back,.. nasty,, no more mints, they leave the trash everywhere,, or throw it out the window... or spit it out in my car.... done... no aux cord... just chargers
I have had 2 instances where people opened a water and then put it back. Can't understand what these people are thinking sometimes, but it's the nature of the job. People tend to do 1 of 3 things with their trash: put it in the cup holder, put it in the seat back pocket (not a big deal), or take it with them. I just keep an eye out and try to keep it clean. It pays off!
Heavy construction and congestion is my killing ratings in Chicago! Plus customers trying to bring too much luggage for a small car. These people act like they ordered a limo! Also most drivers don't have room to waste with water bottles and a cooler to keep them cool. I feel the review system is broken if you have to bribe customers with freebies! Just not right!
I've had that happen a few times to me as well with the luggage. I had passengers bring 5 suitcases for 3 people in my Prius for an UberX. They wouldn't fit in the trunk so I reasoned with them. I explained it would probably be a more comfortable albeit more expensive ride to cancel with me and take an UberXL or they could each put a suitcase on their lap. They chose a suitcase on each lap and left me a tip afterward. As far as bribing customers, for me it's twofold. Yes, it improves my ratings, but in my opinion (and the numbers match) I make it up and more in tips. I don't solicit tips or ratings. I just invested in myself and it's paid off. I'll tell this story again. I took a ride recently with a driver who had 11,000 trips. His car was filthy but his rating was still a 4.81. I think that was largely due to his kindness. I had no problem leaving him 5 stars. So if the only thing you can do is increase your happiness, that will probably be sufficient for most people. Thanks for the comment Nic and good luck out there!
You Sir are indeed a top driver. Very professional and very logical. I'be been driving since October of 2017 and I also follow those rules myself. The 11th should be under no circumstance should the driver answer his phone and carry on a conversation. When you are driving pax it is all about them and there comfort and safety. You call them back when you drop off. Thank you! Great video😊
Thank you for the overwhelming support! I think if everyone were to view their rideshare driving as a professional experience they would see far better results, network better, and just overall feel better about themselves. I agree on tip #11
Great video. I especially liked the info about all weather floor mats, your reggae play list and how listening to that is like being on vacation, and about making eye contact when you say thank you for riding with me.
In LA you have to pretend you're on vacation to help you get over being in traffic. It helps lighten the mood when waiting at stop lights as well. Thanks for your support Cappy!
The Uber trolls will try to bring you down with 1s. Just rise above. I get them too. That's why it's important to me to get as many satisfied people to leave a 5 rating, hence all the little things I do.
Hey I was a passenger you picked up a few months ago and I enjoyed your prompt service. Btw I do appreciate the water but didn't take it only because I didn't know if it had been tampered with. Same goes with other drivers that offer candy or snacks. You just never know as a passenger.
No way! Whereabouts was I when I picked you up? I have heard people whisper in the back wondering if I drugged the candy. I suppose you can never be too sure. at least with the waters if the seal is unbroken then you should be safe, but you're right you just never know with anyone these days. I hope at least I left a good impression on you and you're encouraged to continue using Uber or Lyft for your transportation needs!
Good tips. Good video. One important tip is to know when a rider doesn't want to talk. I've been in rides where I'm clearly busy and the uber driver is still trying to talk to me. It's infuriating.
100% agree. I think that comes from experience. Most people are pretty introverted around new people anyways. I just ask a few quick questions and based on their responses I'll gauge if they'd just prefer to play on their phone in the back. Certainly, a skill to know when to shut up, but my wife is pretty vocal about it so I've been well trained!
Closing in on 5400...your rating...pleased to meet you...lol...it is always great to meet a fellow Customer Service Professional...some of these jokers think this is just a job...
I'm about to order those mats for my new prius. By the way you're making a great video, don't stop making them... you rock and i can see we both respect the hustle!
I hate Uber so much got fired 4500 rides 4.92 and got fired for safety concerns . I never got in an accident . I went above an beyond for every rider in Boston
I have done over 1,100 trips with Uber and my rating is 4.97. I've done 7 of the 10 things you have suggested in your video. I three I have not done is have any wrapped candy, asked a rider if they had a preferred route, and I normally listen to sports radio and only on a few occasions have I been asked to switch to a music station.
I've definitely thought of keeping the Bill Simmons podcast on when passengers get in the car but I'm a fan of providing a neutral experience for riders. I think candy is a great way to improve your tips and I've found it to be helpful in growing my bottom line, but to each their own. As for asking a preferred destination, if I'm taking someone to work or taking an older local who I assume has a routine I think it's a good practice to ask. Older people tend to not rely on GPS and may not be familiar with the route the app provides. Other than that it sounds like you're killing it out there! Keep up the good work!
2300 trips and 4.96 rating 1500+ 5 star ratings in Orlando Florida It CAN be done I detail my car, inside and out, EVERY DAY. I get many compliments on my vehicle cleanliness and car smell. I average 18 - 20% tips
I picked up an old guy this morning with his 2 grand daughters. He was baby sitting for his son and taking the oldest one (5 years old) to school. The youngest was a baby and I helped the guy install the carseat in the back and unhook it later. I had to take my son to school a little later. I took them to school and waited with them at a nearby gas station until another driver could pick them up for the return trip so I could leave for my son. The next driver was a real piece of work. Car was filthy inside and out. Young thuggy guy. Never offered to help with the rider's things and car seat. I felt bad for the old guy having to go from me to the other guy.
Michael, just shows how important it is to always be professional right? If your experience was positive enough to outshine the negative experience he may have had right after you, he will probably still choose Uber/Lyft in the future. For that, all of us in every city benefit. If he takes a trip to California and his experience with each of you was terrible he may choose another means of transportation and that affects me. See how we're all really on the same team?! Keep up the good work!
All you need to do is take your air circulation off in your car and your car Will Smell fresh, the reason why most cars keep oder is because 96% of people keep the air circulation on in the vehicle don't realize that it actually traps the air in the car, think about it, make sure that U arrow shape is off😉
4.96 with over 4500 rides, two plus years, most of your suggestions are great, would not use reggae however, I use light jazz, instrumental only, very soft volume.
Thanks so much for video!! I do uber in Laredo Texas and San Antonio Texas I always have smooth Jazz playing in my car and so far every one likes it but I always ask them if they want to listen something else !!! My rating is 4.94 1020 trips in a year !!! 😊
Glad you enjoyed the video! Thanks for being an asset to the rideshare community! It's people like you that help the passengers have a positive experience and keep coming back no matter what city they're in!
I'm on my 50th ride and so far all I do is just ask hows everyone's day is going, find common ground conversation. If I get short answers and their stuck in their phone I just give friendly goodbye/good day.
You’re absolutely right. Within about 15 seconds I can tell if I’m going to have a good conversation with the passenger or it will be mostly silent. Either way doesn’t bother me, but it’s certainly more fun when you get to interact with new people from around the world!
#6 - - Find a car wash that only charges a dollar to wash the car yourself and stop by every couple of days. Takes five minutes and costs next to nothing. And vacuum if necessary.
Here here! I started doing that recently. There is a car wash near the house that is $1 for 2 minutes. I'll just put in $1 and give it a quick soap and rinse. It's just like doing dishes. The quicker you get to cleaning the quicker you get the dishes clean. If you only wash your car once every 2-3 weeks it takes longer to clean. $1/week problem solved.
I have just over 11,000 uber rides with a rating of 4.92, i never offer any water/gum/mints or ask them if they prefer a certain route. Just ask them how their day is going and talk to them if them want to talk and say have a good day
If you driving for Uber it's at your own risk especially full time you get in a accident they will leave you in dust doing the bare minimum James Rivers will do the best to screw you out of your just do you will be worst off after driving for them best to just bite the bullet and get a part time job as the best alternative you'll think you'll for having to work for less but the upside of not being screwed over will be the best for you.
Bath and Body Works room sprays are perfect for keeping the car fresh...they are small but just two sprays gets the car smelling fresh. Everyone that gets in my car says “wow it smells great in here!”.
I did candy at Halloween one year, but people are on vacation in my market...too many wrappers cluttering up my car! Not worth the hassle when I'm busy. Would rather have a clean car!
Congrats on the rating! I'm in Dallas and fluctuate between a 4.94 and 4.95 on Uber, and I have a 5.00 on Lyft, after about 600 rides total. I agree with your points on cleanliness, conversation, dress, safe driving, etc. Just FYI I don't offer any water or candy or anything to riders. I actually do not have one single sticker or sign on my vehicle for Uber or Lyft (only sharing as FYI, my wife won't let me put any stickers on the vehicle and riders have never mentioned the lack of signs even once). I drive a 2014 Escalade ESV Platinum black/black but I don't do Uber Black or SUV. I focus on XL, Select for Uber, and Plus, Premier, Lux and Lux SUV for Lyft. My advice is to save your money and get a larger black vehicle ASAP for $20,000 that will allow you to drive in these categories. I run a net profit rate after gas of 84%. I only work 20 hours a week and net over $2,000/month after gas. I think the key is that when someone gets in my car their expectations are immediately exceeded. I am extremely friendly and patient, and will pretty much do whatever the customer wants within reason (stops, go to different location, etc.). I get tips on probably 80% of all rides.
California Rideshare I kid you not, for example last night I had my biggest tip ever! A group of wealthy couples asked me to stop at a burger place on way home. The guy handed me a $100 bill for being patient and making the stop. I always make extra stops, always. 90% of customers will tip big when you give them a great experience. I made $125 total on that one hour ride!
I do not talk unless they start! Anytime anyone tells me to go this way, I'd certainly follow. And I've reached 5.00 three times but it dropped quite quickly! I got scared when it reached down to 4.80 or 4.75! Most of the riders are friendly.. My car is clean inside, I clean outside as often as needed, simply wax it at least every 2 weeks, my driving is perfect, so I do not understand why the rating can go down quite fast! To go up is rather slow!
The one tricky thing about Uber ratings is that it only takes into account your last 500 ratings. Older ratings after 500 drop off. So if you recently received a 1 or a 2 it will replace a 5 that drops off and you'll have to work back up. I clean the outside as often as necessary, but keeping the inside clean is mandatory. A little small talk can go a long way to making the ride better for people! Keep working hard and the results will follow!
I hate drivers who put on too much perfume. I had a driver who had 3 air fresheners on the vent!! And that gave me and my wife headaches! Just keep it odorless please! And I am just a rider!
I'm a driver, and clean my car prior to driving. I hate all scenty things, so, you'd only be smelling a windex or light cleaner scent if you got in my car. I check it after every ride, and I'll stop, get out, and clean shake carpet just so when the next rider gets in, it looks fresh and clean.
Thr amenities are great. I was an uber passenger for 1 year. I have a 4.98 rating and I took about 600 rides and EVERY Uber/Lyft driver got a 5 Star rating from me just for getting me to my destination SAFE and timely. I even argued with a woman who was speeding thru the park (25 mile zone and she was doing 40) at 5:30 a.m. no less (I'm a nurse omw to work). I just warned her that the cops WILL lay in the cut and you Will get ticketed and if you were exercising in the park or your kids are playing etc...you'd want safe drivers. She apologizedgized. This combative itch got me to my destination SAFE. I gave her 5 stars. I'm not that darn petty but unfortunately some people are.
Idk what happened to me but my rating fluctuates greatly. And I think it depends on the type of passengers I get tbh. I was at 4.78 and I took pride to fix my driving style. And the ratings represented that because I eventually jumped to 4.91. That was my last rating 4 weeks ago. From that time to now I've gone down to a 4.85 (I'm at 2,100 rides). Which I just don't understand because I haven't done anything different since I've mentally checked-in to become a better driver. I'm less aggressive, I drive as smooth as I can, I keep the outside and interior clean at all times. Granted I drive a stick shift car, but that shouldn't have a major impact since I went from 4.78 up to a 4.91 back down to a 4.85. It's like the damn stock market. And I dead ass, would feel bad to see my rating go down lol and stress out about it. I guess just don't focus on the rating and drive safely and you'll be fine. At the end of the day, good rating or bad rating you're still getting paid! 💰 💰 💰
Remember that only your last 500 ratings count towards your score. They fall off after that! So it's possible you had a lot of 5s fall off and then finally some old 1s fell off and you're leveling out. Keep striving for 5s and the tips will follow!
It's crazy to see your rating drop when someone gives you a 1 star. When I started, I was at 5 stars for a couple of months. But then one night I had a problem finding a couple (2 men) who address led me to a cul-de-sac and I couldn't find them. Well I called them and found out they were about 100 yards away from me on the other side of the brick wall at a taco bell parking lot. So I eventually found them and apologized for the delay. But to make matter worse, they were arguing with each other for the whole 15 minute trip. Then when I was arriving to their house, one of them ask me where am I a going since I just passed their house. I showed them the Uber navigation, showing that I was going in the right direction. Anyways I turned around and got to their house and said bye and good night but they just got out without a word. Immediately I said well there goes my perfect rating and sure enough I received a 1 star. My rating dropped to a 4.8 and in the next couple of 100 trips I received a couple of 1 stars more. Not sure from who but there is nothing I can do about it. Now I'm at a 4.81. Oh well, I'm polite and keep my car clean so I'm trying my best to control what I can do. Since I only drive sometimes in the weekends from 10 PM to 2AM. I figured a lot of people forget to rate you anyways since they are tired and just want to get home.
@@ABBAManon Unfortunately every driver gets 1s for no reason. I'm confident there is rarely a time a driver actually deserves a 1. Do I deserve a 3 or a 4 every once in a while if I miss a turn or something? Possibly. But, I've never deserved any 1 that I've received. I always try to make conversation with someone because it's much harder to leave someone a negative rating and much more likely they'd leave me a positive rating and a tip if I simply try to make a friend. I think the key is getting more satisfied customers to leave a rating. Kind of like those bumper stickers on trucks, "How's my driving?" - with a phone number. Only upset people are calling that number. My effort is to change that by over delivering on service.
I really want to commend you on the pride and honor that you take in your work. In this day and age, it's pretty rare seeing anyone who is willing to go the extra mile and not expect to be compensated, awarded or commended for doing it. You have a superlative work ethic which definitely makes you an asset to Uber, and I sincerely hope that they recognize you accordingly for earning that exceptionally high rating that you have. I think that there are far too many people in this world who are only willing to do the absolute bare minimum that is required of them at their jobs... And unfortunately, it's that insipid type of attitude that is becoming more and more of the expected 'norm'. Thank you for being such an exemplar role model, and as an Uber driver and as a rider myself - I applaud you & appreciate you very much!!!
I think being a safe driver is super important. Also, make sure your AC works in warm climates. I had an Uber driver in Las Vegas whose AC didnt work 😥
You are doing very good job my friend I tell you now is it very hard to make riders happy I have a 2017 Honda accord Touring with a black leather seat and heating rear seat my car is always clean but some riders still give your 3 to 4 stars because of the temperature in the car this is very easy to fix tell the Driver to change the temperature to the way you want. I completed 1620 rides with a 4.95 stars.
Man, you are so right! People these days are just passive aggressive. Just simply ask me and I can accommodate nearly any reasonable request. Instead, they don't ask and just leave a 3...
I wish I would have known about the referral code prior to signing up. I definitely would have used yours. Your video covered it all. Well done. To me it's all common sense, but sadly...a lot of people out there don't have that. So thanks for sharing, hopefully many will follow your lead. Looking forward to more of your videos as I begin my Uber journey.
Great presentation. I do Uber in New York. For me it is hard to maintain a high rating due to passengers who are in a rush getting to their destination. I have to obey all traffic law. When a passenger is late getting to their destination, I get hit with a bad rating. I do get a lot of 5 Star trips but not high enough to maintain a 4.9 rating.
Thanks for the compliment! The one thing I'm trying to work on is getting more people to leave ratings. Less than 50% of my riders leave any feedback at all. Typically upset people always remember to leave their 4 or 1! I want to work on getting a greater percentage of people to leave feedback. I think I can move the needle that way.
That is the same issue I am dealing with here in Dallas TX, the vast majority of customers that are happy with the service provided do not take the time to rate or comment but we can always count on that guy that is never happy to leave his 1 Star rating with a long rant about how he or she did not like some small thing that no one else even cares about. As of today 09-29-18 I have over 3700 trips completed and have received a rating by only about 1800 of those trips so less than half of all my riders have given any kind of indication of their satisfaction regardless of what they have said while in my vehicle. If it matters I do have over 1600 Five Star trips.
Bo, that's exactly right. 50% of your satisfied passengers simply get out of the car and forget about you. I think if I'm able to provide enough friendly perks in my car they'll serve as reminders to the passengers to leave ratings for me! I should keep track of the percentage of people who leave ratings for me over the next 100 and make a video on that.
Sir your video advises are the real deal. in my case I figured everything you said on my own, and do it, but still got slammed with few bad ratings. All it was, I used Aqua Di cologne, just wanted a special feel in the car for the riders, but guess what, that cologne is so good, and so much underlines "expensive" that drives riders jealous, and they slam with bad rating. I stopped using it, and rating went up!
I like your tips! However, I am also an Uber driver and my rating has been a 4.98 for a substantial length of time. I have given almost 4,000 rides. just commenting because you said you'd never seen anyone over a 4.94. hey! And that is a great rating!
That's awesome! It's tough to get those 1s to drop off! I think my last 500 is 484-5*, 12-4* , 4-1* I must be close to getting a few of those to drop off though! Awesome you're killing it for the rideshare community!
@@TroveLessTraveled_ I hear you about those pesky One Star ratings. I was a 4.98 all summer in Ocean City, Md where I drive full time in summer. It was late August when drivers became more scarce and I started getting those One Star ratings. I have figured out how to avoid some of the one stars (been driving 3 years almost and never had a One Star!) I dipped down to a 4.93 for MONTHS in the off season. Just had one drop off which put me back at 4.94... hoping it will bump up soon! I do a lot of the things you do and was listening while driving on a long trip. Keep getting after it! You sound like a great driver! Cheers!
Some passengers are way too picky and they give a 1 🌟 rating.for the dumbest stuff they dont realize how much it hurts a drivers rating..like a dirty windshield. Great video i just drive safe and clean car and drop off were they have to be
That is so true. I have had a few times I haven't recognized someone was cold straight away and I could definitely do better at assessing the needs of the rider! Thanks!
I'm not suggesting you can't be professional in pajamas and a night cap, but for me personally, I just try to be 1% better in every area, and the way someone is dressed does send a message. That's not debatable, however the way you conduct yourself speaks much louder than what you're wearing, I do agree on that.
Great video. I am wondering what do you think about,when a rider slams your car door after they get out? Do you tell them to not do that, or just give them 1 star, as well as if they love kicking the back seat?
Hahahahaha if I have someone who loves kicking my backseat I'm definitely giving them a 1!! I don't usually have an issue with the door sometimes I'll just say "be careful with the door" if they slammed it getting in.
Orlando Uber! I keep Coke, sprite and bottled waters in my car. My car is kept clean like new and my car is a carpool karaoke car! I try to keep things fun and professional. I love what I do!
For me, I am not into having long conversations with the drivers and more so, when they are too pushy. If it is just a regular Hi and two words i am cool with it. Sometimes people are not in the right mood to be engaging. lol
How do you know who is middle class and lower vs who is rich? Not everyone dresses like what they actyally make. I've seen millionairs in a basic tee-shirt, jeans and baseball cap.
@@bakadeshi_aunstudios Well I grew up in South Central LA and I know the neighborhoods that I pick up from most of the time in the LA area. I personally lived in So Cal all my life and have a pretty good idea of the person financial status when I pick them up and talk to them.
Uber markets that have UberPool and ExpressPool make pennies per mile on those trips, so to suggest any additional expense (water/snack freebies) for drivers is completely absurd.
I buy waters in bulk and including the CRV I last paid 12 cents per bottle at Superior in Huntington Park. I figure if 1 person out of 8 gives me a $1 tip it pays for itself. I eat half the candy I buy and the same principle goes for the candy I buy from Winco as well. Every passenger eats an average of 10 cents in candy, it only takes $1 tip out of every 10 passengers to break even. That's a below average number for me so I figure it's worth it to increase tips and increase my chance of getting good ratings. Not too absurd.
I can see both sides of the argument but in the end there are way more ride rs NOT worthy of the consideration than there are. and IMO, Uber and Lyft should be charging same rates as taxi's at this point in time.
@@mtxman6988 Bodega in my language means something of dubiously low quality akin to garbage. Saying something is a bodega in Portuguese is the same as saying "it is a piece of sh_t."
Uber says that it takes a lot for a driver to receive a one-star rating. In fact, as of 2014, only 1% of driver ratings are one-star, and 5% of trips are rated three stars or lower. The leading causes of one-star ratings are fights or harassment, a problem that Uber has repeatedly struggled with. Average rating is 4.8. Want to be on top? Be nice, clean your car, drive carefully, as you would an infant or senior citizen :)
Outstanding advice! I enjoyed your hints and tips. I'm starting my Uber/Lyft adventure tomorrow for the first time. I'm excited to make extra income to help a family member with a special needs child.
I hope you can glean even just a little bit from me and add it to your own unique flare. Every driver is different, but I find the 2 most important things are keeping your car clean and having quality conversations with your passengers unless you get some verbal cues from them they'd rather be left alone.
Regardless is you are driving part time or full time, at the end of the day, Uber charges 25% of your earnings, then you have to set aside 40% for your taxes. That adds up to a lot of money deducted from your earnings, not including wear and tear on your car, racking up thousands of miles on your engine and everything else, you have to pay for gas constantly, after three years or so, you will need a brand new car, if not sooner.
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