A BLOWN UP EV Charger, A Misleading Product And A Day Of Carnage.

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Today I Investigate if these 'so called' EV charging sockets are REALLY EV Charging points or just a posh over the top external socket.
I also investigate two faulty EV Chargers, one of which had clearly blown up inside.
Hope you enjoy!!
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I’m Adam the electrician based in the south of England (Portsmouth).
I make videos that show my everyday working life installing EV charging points along with other electrical installations hopefully sharing some useful information and tips.
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8 июл 2024

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Комментарии : 168

@mikeselectricstuff 14 дней назад

One issue with normal outdoor sockets is that granny chargers have fairly chunky plugs which don't physically fit some 13A outdoor sockets, or don't allow the cover to close properly to maintain the IP rating

@ABa-os6wm 12 дней назад

One nice solution is to use blue P17 sockets 32A. Cheap EVSE are available. Whatever the socket, I revommend adding a Chargehanger to manage the cable.

@rlfvacslakenheath 14 дней назад

hager not really selling the prouduct in the best light. due to the rise in ev charging from 13a plugs a new standard for bs1363 sockets was introduced for sockets that charge evs. they are built and tested to a higher standard so they dont burn out under a large load for long periods of time. they will be marked bs1363-2 EV and have a message on the front "suitable for ev". this is mentioned in bs7671 section 722.

@StefanoFinocchiaro 13 дней назад

If a plug states 13a that mean that you can pull 13a continuously as stated from previous standards which doesn't set any time limit on the 13a socket, this is just some BS made to make EV even more expensive.

@rlfvacslakenheath 13 дней назад

@@StefanoFinocchiaro this is not 100 percent true alot of appliances that are designed to run for long peroids of time cut back on the wattage like ev granny chargers are max 10a ovens and hobs sold with a 3 pin plug are 10 to 11A. appliances that run at or very close to 13a a good example is kettles that have a short duty cycle and are not used for hours at a time. the difference of a ev socket is the further testing required. if you look in the british standard document bs1363-2023 13a plugs, socket-oulets adapters and connection units page 59 section 28 cyclic load testing which is 230v at a current of 13.4A for 28 continuous cycles consisting of 8 hour on 1 hour off, 8 hour on and 7 hour off. they are then retested to make sure the pin tolerance has not changed and they are tested again for temerature rise has not changed. the price diffence is the testing you get that alot in specialised areas some marine and aviation prouducts are tested to a higher standard and are certified for there application. this is no diffrent.

@StefanoFinocchiaro 13 дней назад

@@rlfvacslakenheath There are heaters that uses the full 13a constantly

@rlfvacslakenheath 13 дней назад

@@StefanoFinocchiaro thats true dimpex do one i hadnr considered that.

@ABa-os6wm 12 дней назад

Put a 32A P17 instead

@dsesuk 7 дней назад

It is just a posh outside socket, BG also make one. Their design is supposedly more robust than standard exterior outlets which often aren't designed to carry high current loads (10A+) for long periods. The 13A rating tends to be for short loads like a kettle rather than constant loading. I get a few melted outdoor sockets from granny chargers or hot tubs and, supposedly, these won't fail quite so readily. I did see one melted BG unit though, although closer inspection of the client's granny charger after the fact showed it was a no-brand affair sourced from one of the dodgy online souks and was pulling up to 16A which would be enough to get the 13A fuse hot for long enough to cause damage to any plug and outlet. I think there is a place for these things for this sort of customer who doesn't require anything faster or more powerful.

@toyz66 14 дней назад

You can buy the BS 1363-2 EV single 13A socket for £4.49 . I bought one and it is manufactured by Hager. It can be mounted in any standard single socket outdoor enclosure. Charger plug pins are just warm after many hours of 2.8Kw charging. Hard to know if an ordinary socket would fare much worse without trying it. The better 'granny chargers' have thermal sensing in the 13A plug to ramp back current draw if overheating is detected.

@slideybackfast 13 дней назад

We found another solution, rather than a 3 pin 13A external socket. We also didn’t want a 7.5 Kw charger or the associated expense of fitting one as our EV has a relatively small 50Kwh battery, so looked at alternatives. We went with a 16A charger from 3rd Rock Energy and fitted an external “Commando” socket, similar to what you’d find on a camp site. The longer pins and greater surface area I believe mean it is better suited to long charging times and won’t get hot running at 16A. We manage fine with overnight charges and the cost was a fraction of a full 7.5Kw EV charger plus install. Definitely an option for some folk.

@sotaelectrical 13 дней назад

Great information!! Thanks for sharing!!

@michaelgoode9555 9 дней назад

Snap.

@redjohn20001 3 дня назад

I have charged my EV a 50kWh MG 4 on a granny charger since i took delivery of it 18 months ago. The granny charger plugs into an external water proof 13 amp socket. I have had no problems, the socket is fed on a fused spur to a very substantial ring main. I only charge at 10 amps and constantly check the plug for heat, it only runs finger warm. I once detected a hotter than usual plug this problem was rectified by changing the 13 amp fuse for a new one. I never leave it charging over night. This works for me but takes a day time charge to replace half the battery. I am parnoid about causing a fire hence my precautions. Note - this only works as i am retired and the car spends a lot of its life on the drive. Love the videos by the way, very informative.

@sotaelectrical 3 дня назад

Thanks for sharing and thanks for watching!! 👍👍

@mdshovel 14 дней назад

The Blue socket ... they have a deeper cover to accommodate the larger 3 pin plug and cable that "Granny Chargers come with. I understand that they are also tested for safely maintaining a continuous 10amp load

@sotaelectrical 14 дней назад

Interesting thanks for sharing!!

@mdshovel 14 дней назад

@@sotaelectrical yeah, My Volvo "3pin "Granny" charger will not allow the cover on my IP66 outside socket to close. I've been waiting for good weather to change it

@rogerphelps9939 3 дня назад

10 amps is 2kw or thereabouts. I would not recommend charging for long periods at 13 amps.

@mdshovel 3 дня назад

@@rogerphelps9939 but you don't charge at 13amps - that is why Granny Chargers operate at 10amps and have a thermal cut-out

@mondotv4216 13 дней назад

I would say the important thing is to put it on it's own circuit as it will constantly draw 10A. Personally I would have advised a 15A socket so they can potentially use a 3.5kW granny charger. That's whar I did originally.

@ericthelan2188 9 дней назад

About 50 years ago, we used to install 15A BS746 sockets for sterilizing sinks which drew 3kw constantly, 13A sockets tended to overheat due to the fuse heat generation.Ever wondered way stage lighting uses BS746 sockets as standard?

@garymurphy2463 14 дней назад

Loving your work Mate. Genuinely look forward to your updates every day now.

@sotaelectrical 14 дней назад

Thank you mate 👍👍

@mikeselectricstuff 14 дней назад

That fault looks more like something has gone behind the PCB and shorted, or a short ( ?surge protector perhaps, maybe even an insect) causing a current high enough to blast off the PCB tracks. - the blackenning on the case looks like copper - this is characteristic of when copper is vaporised & deposits on nearby plastic, as opposed to heating due to a poor terminal connection which would also show some melting of the terminal and/or cable.

@mikeselectricstuff 14 дней назад

Did you fit PEN fault protection with that fancy 13A socket?

@keithwilson8971 13 дней назад

I recently went to a house who had been charging their car in an out side weather proof socket and the overheating was evident and had burned the live port completely. Also same customer had been doing the same in a hot tub, the inflatable type and burned that out. Standard sockets are not designed or tested for max load for many many hours. The hot tub was in for days and the charger for 20 hours at a time. That Hager socket is designed and tested for the purpose.

@DTech101 14 дней назад

Nope warranty issues Indra have been good sent me out a new product for my fault, the test of a good company is how they deal with problems! Good job Indra!!!

@sotaelectrical 14 дней назад

I agree!!!

@O.i5 14 дней назад

They’ve been very catty with me and just cutting me off, same with eo, I’ve had nothing but disrespect from them

@sotaelectrical 14 дней назад

@@O.i5 sorry to hear that!

@sergiofernandez3725 14 дней назад

That Indra has a design flaw. Lever connectors should be the other way eg down to close and lock. Fail to safe

@craigbutler6243 13 дней назад

That's interesting, Sergio. Last Friday I removed & reinstalled an indra for my customer as he was moving house. Charger was reinstalled at the new address, all working & connected back on my customers app. Got a call the next day, charger dead. Went back to site & found d the live had come out of the wago terminal. I kicked myself obviously but in my defence I pigged tailed the ends to take any strain off the terminals buy it still came out.

@johnwarwick4105 8 дней назад

Arr the electricians nose you are lost without it. I am not joking, lost my smell with Covid still can’t smell much nearly 3 years on. Was working on a control panel that was blowing the control fuse and had to get the customer to do the smell test to find the problem. It’s crazy when you can’t smell a burnt out motor 😱

@sotaelectrical 7 дней назад

Smell is definitely a sense that us sparks use more than we think!

@GeorgeAdams918 14 дней назад

I've fitted one of these Hager sockets for a client after I visited the Hager factory in Telford and spoke to the clever chaps there (unrelated), basically it is rated to have a constant load of just over 13A over a long period of time without the contacts in the socket heating up and failing.

@sotaelectrical 14 дней назад

Great info thanks for commenting!!

@devonfuse 10 дней назад

My 13A EV charger (granny charger) limits the current drawn to 10A, therefore ANY external 13A socket will do.

@LarsDennert 12 дней назад

In the USA we often use 14-50 outlets for EVs. These are 50A 12kw (9.6 continuous) but some are rated for more insertions and also better heat resistance as others have noted. Generally industrial ones used at RV parks are better than one for an electric oven that rarely gets unplugged.

@RB-lt8kt 8 дней назад

A standard UK 3 pin socket is rated at 8 amps continuous power and 13 Amp peak. Many hybrid / EV granny chargers can be 13 Amps so I would fit a 32 Amp commando socket.

@ms.electrical 14 дней назад

Love hagers response ….basically confirms its just a blue case … would be interesting to see the difference between the normal single socket and that bet its f all - hager single socket in a blue enclosure 😂

@GrahamWoodward-ww1zf 13 дней назад

It may be obsolete and disconnected and is nothing to do with your install but the Memrex Senior switchgear at the mains is 80+ years old.

@chrisaris8756 11 дней назад

That blue socket is a rip off! Charged plug in hybrids off a normal 13 amp outdoor socket with no trouble at all. Why not get you a little magnet on a stick from Amazon to get the recessed screws out of those EV boxes?

@AndrewLumsden 14 дней назад

Blue socket: It's called profiteering! 🤣

@TheEulerID 13 дней назад

I assume that a 13A sockets expressly installed for EV charging must use TT earthing, not TN-C-S or have PEN protection, as there is the same danger of the car chassis going "live" that there is with a 7kW charger in the event of a broken PEN.

@sotaelectrical 13 дней назад

You got it

@EdwardBretherton 13 дней назад

perhaps a locking tab over the lever connectors would prevent them from well doing that , would be a sensible feature just like the way the wago junction boxes work , that is obviously for the few who know how to use them 🤣😂

@s.kxx1956 13 дней назад

Fairly certain most sockets can only take 10A continuously where as this maybe can withstand up to 13, also Have noticed these make it clear that it is for ev charging so people dont get confused and plug something else in where it could be controlled ie on an off peak tarriff etc

@iambenmitchell 14 дней назад

I don't get why someone would hire an electrician to come out and install this instead of spending £300 more and getting a full fat 7.6kW charger. When you eventually go BEV, you'll end up paying more to have it replaced with an actual EVSE in the long run, vs if you just did it from day 1. Not to mention most hybrid cars now take 7.4kw or so and if friends or family visit, it might be useful for them to use. Worth the £300 in my opinion. If you can't afford the extra £300 then I'd say buy an EV and IP rated extension lead and use a regular 13 amp socket from your house and limit the current to 10 amps or so. Then in a few months maybe re-consider an actual EVSE. At the very least if you're going to overspend on a fancy plug, at least have them install an EV ultra cable to it for the future so you can swap It out easily.

@edc1569 14 дней назад

Assume these are so house builders can stick one on the end of a buried 2.5mm and claim they've installed an "EV charger?

@toyz66 14 дней назад

Looped suppy and a useless DNO taking months to sort it out.

@David-sb7fd 14 дней назад

I have a hybrid and chose the Hager socket as the cheaper alternative my reasoning being it takes roughly 4 hrs to fully charge my battery giving me a 35 mile range this I can do comfortably if need by using the cars app to set the time from midnight when I get my EV cheap rate to 4am and have a fully charged car no need for a 7.5 KW charger works for me and no I wont be upgrading to full EV hybrid gives me the best of both worlds.

@paulj342009 14 дней назад

Ive had same issue with ohme home pros. We change unit as like you say cant access internal wiring.

@AdamLove-p7x 14 дней назад

I have also looked into this,the socket itself is a standard Hager sollysta range.The blue socket is no different from the grey Ip sockets other than stating on the front it’s suitable for Ev charging.(think this is mention in bs7671 that it has to be on the front) You can download the conformity from Hager that lists the part numbers of the sockets that meet the British standards.

@74HC04 13 дней назад

That's right. Toughleads UK also sell this Hager socket and have a copy of the declaration on their site.

@thezone8912 13 дней назад

You're welcome for the help. I never knew I would be on a youtube video after the call! Haha

@sotaelectrical 13 дней назад

You legend

@Ethanthesmallcontentcreator 12 дней назад

You can buy the Hager faceplate online for £15. Means you can put it into a decent looking housing.

@dazzafat 12 дней назад

Did you have to TT the socket and seperate it from the pme

@ukbullylife7968 14 дней назад

Good work keep it up putting a lot of work in 👍🏽

@sotaelectrical 14 дней назад

Thank you 👍

@alvina69 11 дней назад

The Hager technical guy didn’t have a clue what he talking about and tried to feed a load of 💩

@christastic100 11 дней назад

So why the heck isn’t a standard 13 amp socket outlet rated for 100% duty?

@tombarrett1487 10 дней назад

Hager's technical support absolutely traumatised after the Dave Savery AFDD fiasco 😂

@picobyte 6 дней назад

The charger is in the car, the home box just tells your car how fast it can charge.

@sotaelectrical 6 дней назад

Yes we know, just the terminology used 👍👍👍

@thevideoark 13 дней назад

Shouldn't the socket be marked on the back "EV" if it has been upgraded, tested an passed for use for an EV.

@TheYohtube 13 дней назад

The ones i have fitted (cant remember the make) have a dp type A rcd module next them and state they are rated as an EV connection point. If it shows thermal effects then it will be covered by warranty whereas a standard 13 amp single socket would not be.

@rhiantaylor3446 12 дней назад

I'm no expert but I understood that recent-ish changes to EV charging regulations in the UK require an earth spike to be used as part of the installation to deal with the risk of supplier earth faults. I can see no reason why a 13a outside socket should be any different to a full external 7kw EV charger in relation to this risk. Do you install with earth rod ?

@sotaelectrical 12 дней назад

Yes we do

@MrChrishatcher 13 дней назад

Great work as always 👌🏻

@sotaelectrical 13 дней назад

Thank you 👍👍

@its-me-Claus 13 дней назад

I don't know if it matters, but in my country, we say that full usage, for example 10 or 13 A, is the maximum for 2 or 4 hours (I can't remember the rule 100 percent). Could it be because the blue one is approved for 13 A for a longer period?

@sotaelectrical 13 дней назад

Interesting info, I’ll find out 👍

@ABa-os6wm 12 дней назад

Hager also forces us this kind of nonsense on France by using normative requirements. People get by by using blue P17 sockets (16 or 32A) which are loads better and more robust than dedicated products. Just install it at height to avoid children hands, as it has no shutters. Whatever the socket, add a chargehanger to your setup 😃

@duncanbuchanan218 13 дней назад

For most people (doing less than 8,000 miles pa) an EV rated 13a socket like the Hagar will be enough. Charge slowly 2 or 3 times a week and you will always be OK. Example - 8,000 miles pa / 365 days is 22 miles a day @ 4 miles per kw = just 5.5kw of charging per day. Of course some days you will do a load of miles - just make sure on those days you start full. If you have 2 cars it may get tougher to live with the 13a but its still worth a go.

@DTech101 14 дней назад

Oh on another note if I where you I would feed back the design of the wago style connector should be rotated 180 so they need to be lifted up rather than flipped down to release. Heat expansion contraction vibration and gravity for a release mechanism like that personally think it should be as I described really.

@sotaelectrical 14 дней назад

Thank you for the feedback!!

@reeceevmez4106 14 дней назад

They are rated to handle the 13A load for extend duration of times, I fitted many and never had a issue with them, had many other standard sockets burn up

@sotaelectrical 14 дней назад

Good info thank you for sharing!

@michaelgoode9555 9 дней назад

We have an ev but we do not need an expensive home charger so I had my sparky install a 16a blue commando socket with associated wiring back to the consumer board with it's own breaker. I bought a commercially available charge lead which can be set for a range between 6a and 16a charging. Bonus is that as it has the blue commando plug that is used on campsites, we take the lead with us when we go camping. 👍

@sotaelectrical 9 дней назад

Just some advice for you, make sure he has installed a separate board for PEN fault detection, or earth spiked it, installed a separate circuit and provided type A RCD protection, if not you have a potentially dangerous installation

@patthewoodboy 3 дня назад

tripping out .. sounds like fun

@johnf3326 6 дней назад

Thanks for your help - what help? He was winging it!

@sotaelectrical 6 дней назад

Nothing wrong with being polite 👍👍

@Ant86744 10 дней назад

The copper is increased in size on a competitor’s model. The lad on the other side of the call was not 100% on the question so blagged his response to get you off the call. The product though should have gone through additional testing and be appropriately marked up to state it is okay for ev charging. The socket should be individually fed though and not supplied off any other circuit Atype Rcd / afdd. Going by the latest ev guidance notes

@Lewis_Standing 11 дней назад

I thought the regs required a product being sold specifically for EV charging, PHEV or full EV has smart capability installed.

@planespeaking 13 дней назад

Cheap outside sockets tend to breakdown under UV light (sunlight) so it maybe more durable, also maybe slightly higher grade conductors and obviously tested. There seems to be a lot of unnecessary profit on some EV products

@PhilipHudnott 14 дней назад

Enjoying your videos. With the Indra charger I would have put a lock out kit on the cu for added safety just incase someone else came along and reenergised it by mistake (belt and braces), interested on your thoughts on this.

@sotaelectrical 14 дней назад

Well it physically won’t turn on anymore and their are no kids in the house, customers told to leave it alone and they are sensible people who don’t like electrics hence calling me out when their was a problem, let’s be realistic about these things

@sotaelectrical 14 дней назад

Thank you by the way 👍

@cynicaltiger463 14 дней назад

From what I've seen I'm guessing it's better at dealing with the thermal output of long use with a EV charger. Have seen alot of people say that when using a 3 pin charger it can over heat standard sockets

@sotaelectrical 14 дней назад

Great info thanks for commenting 👍👍

@chandreshvarsani2190 14 дней назад

Looks like a normal outdoor IP66 single socket, not obvious electronics or anything to detect over heating due to prolonged usage. Hager didnt really sell it well :(

@mikeselectricstuff 13 дней назад

Most granny chargers have temperature sensors in the plug, to reduce charge current if temperature rises too much - reducing current isn't possible to do from the socket side.

@Hitstirrer 13 дней назад

I thought that any installation that is to be used to charge an EV has to comply with the same regs as a proper EV charge point. Such as PEN protection and a different trip system. As this is actually sold as an EV socket why hasn't it got the PEN protection built in?

@sotaelectrical 13 дней назад

Doesn’t have to be built in but needs installing 👍

@Hitstirrer 13 дней назад

@@sotaelectrical That mandated protection would take the cost of installation to almost the same cost as a proper EVSE charge point. Perhaps a ground earth spike to create a TT situation would work instead of a PEN device but at a cost. And even then the extra work in the CU to change to reg trips is at a cost. TBH I'm amazed that the seller of that 13amp 'solution' is not advising on the mandated regs for EV charging.

@David-fj5lz 4 дня назад

These boxes will be the new target!!

@kevinpickett7249 11 дней назад

This is the issue with EV’s or Solar equiptment failure so poor sparky back to the job when there is not a lot of profit in the job in the first place and that's not allowing for membership fees and insurance

@DTech101 14 дней назад

Hanger branded bet nearly cost as much as a charger 😂

@paulf3353 13 дней назад

meh, barely just over a good quality outdoor socket

@AndyFletcherX31 13 дней назад

13A plugs/sockets suck for EV granny chargers as the constant high load means the fuse in the plug gets hot and some poor quality plugs/sockets can end melting. I ended up changing the plug on my granny lead to a blue 16A connector and use an interlocked socket at home. I also keep an adapter for the times I actually have to use a 13A socket.

@sotaelectrical 13 дней назад

Good info thank you 🙏

@curtsk19 13 дней назад

Did they offer you a fee to change their faulty unit? I've never ever heard of a manufacturer willing to do that. I guess that socket will be the same reason why we fit 20a double pole switches to water heaters.

@sotaelectrical 13 дней назад

All the manufacturers pay to replace, you just have to ask 👍👍

@neilwright4515 14 дней назад

I thought they recommend an unswitched 13amp socket for ev charging the switch being the weakest point??????

@bryansmith3353 13 дней назад

That guy u phoned had no clue at all and I bet there just trying to rip people off

@fredEVOIX 7 дней назад

if you have an hybrid you don't need a charger, you have a plugin "hybrid" which is an EV I blame no one other than the manufacturers for that mistake HEV PHEV FHEV EV BEV it's like they make a new one every 6 months

@rogerphelps9939 3 дня назад

A plug in hybrid is a pretty poor excuse of an EV though.

@philtebble4390 14 дней назад

Great channel mate 👍

@sotaelectrical 13 дней назад

Thank you 👍👍

@anthonylangton3664 14 дней назад

It's not the connectors, they are fine. It's a failure in the lacquer covering the soldered connection onto the PCB. This is a very common fault with new companies. In my previous company we came across a similar product from an Italian Manufacturer. They had not taken into account the moisture and oxidation and quite rapidly they had 10's of thousands blown panels usually on the back of the mains terminals.

@sotaelectrical 14 дней назад

Very interesting thank you for commenting!!

@jasedeed8771 14 дней назад

Only one faulty...... I've been out to as many faulty ones as I have new installs.... I've fitted good volume of the most popular chargers and.... Well guess the rest.... Always been good on the support though 👍

@smc812 14 дней назад

eFixx did a video about EV certified sockets, as required in BS7671. Yes the physical difference may well just be in the testing that's performed, but that's still a valid difference.

@sotaelectrical 14 дней назад

Good info thanks for sharing! 👍

@djgoode 14 дней назад

@@sotaelectricalfrom what I gather it’s because it’s blue and has EV label

@sotaelectrical 14 дней назад

@@djgoode maybe so!

@peterandrewwilson976 14 дней назад

It should have a label / embossed mark on the front of the plate saying suitable for EV. Fully visible to anyone looking at it. I think that's to meet BS7288. I fitted a few of the Masterplug Mode 2 13A sockets years ago for use with hybrids; the Masterplug one had an RCBO fitted to the left of the 13A BS1363 socket.

@smc812 13 дней назад

@@peterandrewwilson976 Yeah, nothing in the standards about it being in blue enclosure.

@user-tl8ol1gu9t 14 дней назад

A little tip with the Indra covers, undo the screws then put some insulation tape over the holes.stops them falling out.

@sotaelectrical 14 дней назад

Superb tip sir!! Thank you!! 👍👍

@jasedeed8771 14 дней назад

Best tip for indra.... Don't install them👍

@scott4shell 14 дней назад

Bro you should have disconnected the cables out of the rcbo, customers say they’ll not turn it on but it’s not worth the risk.

@sotaelectrical 14 дней назад

It literally won’t turn back on mate don’t worry

@scott4shell 14 дней назад

Fair point I’m not having a go love the channel

@sotaelectrical 14 дней назад

@@scott4shell that’s cool mate I didn’t take it a bad way, thank you for watching, really appreciate the support 👍👍

@southcoastev 13 дней назад

Great video mate

@sotaelectrical 13 дней назад

Thanks mate 👍

@southcoastev 13 дней назад

@@sotaelectrical I've seen that on one indra before but typically they've been ok in that regard

@sotaelectrical 13 дней назад

@@southcoastev I got no issues with them, very helpful

@BillsCountrysideAdventures 14 дней назад

Hi mate, I've got ohme pro and fitter from ohme replaced it as one was faulty and done it in pooing fat rain, the inside of box was wet, he didn't give a crap, funny water tracked up the cable and condensated on screen. Ohme failed to come back to me. Brackets are shit. App is OK, could be do much better.

@richardwilliamson3624 13 дней назад

Does everyone that calls Hager technical now leave their name as David Savery? 😂

@sotaelectrical 13 дней назад

🤣🤣 definitely

@faustogrilo1749 6 дней назад

The person at customer support has to deal with a whole host of products and enquiries, that person did not design the product, he's not the most knowledgeable person to respond to your questions. I'm not saying that this socket is different, but I would assume it was beefed up to take 13A for many hours continuously, and the regular socket isn't designed to take full power for hours and hours.

@rogerphelps9939 3 дня назад

The charger tthatt made the popping sounds is awful. Lots of exposed PCB. My own charger has an EVSE module, a contactor module and a main switch/RCD module. Everyhing is inside a module and it works just fine. The EVSE module in my charger is less than £100 and tthe restt of ittis prety much bog standard. Regarding granny chargers and 13 amp sockets I had an overheating problem charging at 3kw so I now charge at 2kw with no problems.

@tomengineer1467 13 дней назад

Hi. There are a numbers of EV 13amp sockets on the market and they are built over rated …. ie… Hagar is built to 20amp ( internal components) larger contacts larger springs….. and high heat rated plastics…. So just over engineered…. Or look at it another way… your kitchen toaster works fine on normal socket … but leave it on for 8 hrs and it will burn out the internals of socket but since a toaster only runs for 3 minutes at a time there is no problem …. Run it for 8hrs and it will fail

@sotaelectrical 13 дней назад

Great info thanks!!

@chrisardern4594 13 дней назад

You skipped over the part when you asked if you were going to get paid under the EV charger manufacturer warranty were you compensated. The Hager blue socket item you called about it seemed to me that the assistant basically know any information about it or in fact knew they existed.

@sotaelectrical 13 дней назад

Yes I get paid mate 👍

@chrisardern4594 13 дней назад

@@sotaelectrical Well done normally the spark has to do the change foc.

@thattoolguy9432 14 дней назад

I sense another Davo Savo Hager video coming soon lol

@sotaelectrical 14 дней назад

🤣

@markyd2633 14 дней назад

Hager Customer service......uhhh dont know, have you tried our afdd's?

@sotaelectrical 13 дней назад

🤣

@user-hc6uo5fp8n 13 дней назад

It's blue that what your paying for?

@O.i5 14 дней назад

Those indra terminals are rubbish, just recently started fitting them and they seem to pop out easily, im scared ill have a callback with this issue now

@sotaelectrical 14 дней назад

I’ve not had this issue before, I’m sure your be fine

@blakehogburn1517 14 дней назад

Iv replaced loads burnt out. The levers give up top feed to car and bottom feed in. Had the pcb bored burn out at the bottom around the built in rcd and around the built in ct just under the top block. Iv had both 6mm and 4mm feeds burn out. Indra very good at replacing and know and u derstand the fault. The sad thing is the new unit they have has the same Internals but a diffrant out look. I find they last about 12 months and shorter with a tesla.

@sotaelectrical 14 дней назад

@@blakehogburn1517 great info mate 👍👍

@jasedeed8771 14 дней назад

.....i second that👍

@jasedeed8771 14 дней назад

Not to mention all the connectivity issues 😢

@robintodd3901 13 дней назад

Typical Hager clueless customer care.

@Dog-whisperer7494 14 дней назад

Send one to the guys at eFIXX see if the can shed any light on this thing. How many people do think will just buy an outdoor 13amp socket and paint it blue. ? After all you painted all your tools black.😂

@sotaelectrical 14 дней назад

🤣🤣 I certainly did!

@Dog-whisperer7494 14 дней назад

Be interesting to see how many out door sockets spay painted blue suddenly start appearing on some peoples houses.? It bound to happen.

@mattblackledge9068 14 дней назад

Hager word salad. Errr EV..... er regulations.

@christopherroberts22 14 дней назад

Anythink !?!?!!?!?!?!?!?!!?! Talk like a grown up human !!!! 😂 the word is ANYTHING !!!!!

@sotaelectrical 13 дней назад

Grow up

@OH2023-cj9if 3 дня назад

Can you fix the video by removing the music and upload it again so we can watch it? At the moment the video is unwatchable. The loud music adds no value and is not relevant to the content. Think about people with hearing problems, how would that music make any difference to the content? I know you are just trying to copy the style of others, but it doesn't work.

@sotaelectrical 3 дня назад

Your the only one to complain, sorry it doesn’t suite you but thanks for watching anyway

@StevenHaggis 3 дня назад

Grow up ffs

@sotaelectrical 3 дня назад

Bye Steven