Your videos are great and you do your best to be honest. I watch all of your videos, BUT. Try to remember what you say at the beginning of the advertisement and what you say at the end of the video ( first time I use coverado….) Great job anyway.
Some that self cars whiteout warranty see a alot of car seller. In Europa the car need to go to have paper he is Oke and is noting rong whit it and have 6 ore 1 year warranty. But the USA you can do whatever you want and that is the problems
I legitimately wanted to buy some of these seat covers, because they actually look nice. However, they don't have a super wide selection. Wanted a set for my Ford truck bench seat, but they only have them for the back seats. Wouldn't be able to fold the seat with that cover on, sadly.
IfI remembercorrectly, the ecu is behind the skirt under the passenger fender. I wire might be chaffed or water got to that area after the accident or not even related. Remoce the connction to the ECU check for green crusties and make sure the plug is seated correctly and make sure the wiing loom isn't damaged
Craig by the sounds of things you went above and beyond. You are the needle in the haystack of used car salesmen. You take pride in your name and business and don’t go out of your way to screw over customers. You believe someone should get what they pay for and nowadays that’s rare. It makes me wish you were my local used car dealer. Please don’t take the compliment lightly as any of my dealing with a used lot have left me feeling violated.
agree, you went above and beyond. If the buyer or the people that referred them to you are angry with you then they are out of their mind. No dealer would have bent over backwards the way you did.
"... think your at fault..." Please, learn the proper written use for you're or you are, and your. Although when spoken you're and your sound the same, when written, they have completely different meanings and usages. Remember, when writing the word your, that which follows belongs to the person you are writing to.
Down the road, when they deal with someone who isn't as generous as you were in this situation, they'll realize that you went out of your way to help them out, when you didn't have to. Dealing with these type of situations takes years off your life, putting up with the stress. Those seat covers are great, and an excellent option to replacing seats, or having them recovered.
When i sold cars, i was exactly the same as you. I always told the customers that every car on my lot ( including theirs) was going to be in a scrapyard within 15 years. And it was impossible for anyone to know what was going to break and when. I specialized in 4 to 6 thousand dollar vehicles. Absolutely loved 80 percent of the customers. The ones shopping for a 6k car with expectations of getting a 15k vehicle drove me nuts
SO many idiots with champagne taste on a beer budget. Anyone who hasn't sold cars or waited tables absolutely should! The world would be a better place.
Dude, MOST dealers wouldn’t have taken it back in BETTER condition than they sold it to them!!!! If I were in the market for a car, I would definitely buy one from you!!!! We need more businesses like yours.
Craig. Dont beat yourself up over this sale/return. You did your best and that is all you can do. I would have given them their money back and if the customer still was not happy then thats on them. Keep up the good work.
This Jeep will pay off in great RU-vid content videos views so win-win. You may have one unhappy customer but you will have 392k RU-vid car geeks in their glory watching and learning how to fix this jeep
The JEEP might have been a bad experience but that in NO WAY is your fault. I just can't see how the way you handled the situation can be interpreted as a bad experience. You were willing to work with them and help them the WHOLE WAY!! That's a GOOD GUY not a bad guy!! Those are HIGH MAINTENANCE customers and I'm glad they are GONE!!
Even after the lousy social media post that did not reflect the actual interaction and facts I would have had a harder time doing what Craig did after that. I could understand the post if the dealer cut off contact and said deal with it but not when Craig was still working with them.
Hey man your a good guy you went above and beyond what any other dealer would have done at the end of the day you took care of it hope your less stressed and don’t have to worry about dealing with them again
Being able to watch your videos for some time now it truly shows that you have a passion and good heart for your customers, but you are in the business that is negatively viewed by the public because there are dealers who really just want to make a quick buck, but you show good promise in wanting to push that industry into an experience in which it can be viewed differently, with honor and respect. Thank you for your honesty and keep pushing forward, and also we need to see more Nissan skyline especially since they are booming now 😅
That sucks man. Carens emailing their bs to you and posting lies about you online while you are going out of your way, getting your holidays ruined. Thing is you will end up a winner here in a long term because people are seeing this stuff now, they see how you do business in a very respectful manner. Also, you have earned whole lot of karma points here no matter what Carens think. Well done, Craig👍
Craig - you've gone beyond on this situation. The physical issues with the car is one thing but the emotional roller coaster is gut wrenching. You pointed out more than once in both your videos regarding this situation. Repeat customers are the bread and butter of the small business owner. A positive reputation must be preserved at all costs. It's really a bummer that social media now can cast aspersions or untruths on individuals or businesses with out recourse. I'm now retired medium sized service business owner with over 30 years on the job. Never advertised, all business through referrals and contacts. I was fortunate never to have a major customer fall out. As an aside. In my country a vehicle with over 200,000 kilometers (120,000 miles) is just about unsaleable. Dealerships don't want them. Dealerships here have to provide a 3 month statutory warranty for vehicles over a certain price or certain mileage.
Ending of that situation was way better than I thought it was going to be. and after seeing everything you did to try to make it right for the customer, they shouldn't be mad. they probably are, but thats just how people are anyway
Thanks for a great video. I had no idea you dealt with this much stress. I have a newfound respect for what a good honest used car dealer has to deal with on a daily basis. Take care and Carry On.
I wish more companies big and small would put the same effort into building relationships as you have with this story. It sounds like you stepped up and made the right call to try and fix the situation. Things happen and used cars are always a gamble. Hopefully everyone will walk away with no hard feelings.
What is most common problem on Nissan Pathfinder? Most Common Nissan Pathfinder Problems - GT Automotive Most Common Nissan Pathfinder Problems Nissan Pathfinder Transmission Problems. According to CarComplaints, one of the most common Pathfinder issues is transmission failure. ... Coolant Leaking into Transmission. ... Worn Timing Chain. ... A/C and Heating Problems. ... Faulty Fuel Level Sensor.
We had one as a work vehicle in our fleet and it was a great vehicle. With that said, the boss man at my second job purcahsed one and it was total garbage and TONS of problems.
Sometimes you need to fire the customer. You don’t need their business if they don’t hold up their part of the agreement. They can be horrible terrible people and they don’t have a reputation to lose . They’re a bunch of idiots.
It's a shame car dealers in the uk don't have as much respect and openness for the cars they sell as what you do for your cars and your customer service is off the chart👏🏼👏🏼 I've never bought a car from you but I would be very comfortable buying from you. Keep up the good work👍🏻
Man great customer service- you will never make 100% of your customers happy. Someone will always blame you for a problem. You did right even though that vehicle now has a lower value with a wreck on carfax. You went above and beyond- totally understand your frustration. Thanks for sharing.
All I can say is you are amazing. You did way more then those folks deserved. They have been made 1000% whole. Yes they were inconvenienced originally, but bent over backwards on that engine issue. But then she crashed the car and they didn’t want to take responsibility for that and dumped that on you too, even refusing to get it repaired. You then took on that problem as well. Then you worked on resolving their next problem by getting the Nissan for them. They rejected that! Sorry but these folks were unreasonable and not fair with you. You’re a great car dealer and they should see that. Keep the great videos coming. I love your Chanel. Thanks 😊👍🏻🇺🇸🇺🇸🇺🇸
AGAIN CRAIG! I’ve said it in my last post bro u have gone way above and beyond the call of duty for these people ! I’d love to do my next car deal with you and I probably will here soon, I live in West Virginia but every time u turn the camera around your car lot I see something I like so yeah as fair as u have been with these people I’m looking forward to getting. Ahold of u in a few weeks and having u find me a vehicle or a vehicle off the lot ! But as for ur other friends they should have stayed out of it that was uncalled for just being honest but I do hope your old long time friends realize they shouldn’t have got in the middle and that was wrong and out u a big I’m sorry I do feel but again that’s my opinion and opinions are like butt holes we all got one! Lol! …… good job bro good video and can’t wait to hopfully be dealing with u soon!
I've had a few different family members in the used car business through the years. What is really fun is when a customer or should I say a person comes in and wants to test drive a pickup and you know it's because they're wanting to haul something and that's it no intention to buy and they get mad when you ask to ride with him and then go trash talk your name everywhere. When dealing with the public always expect the unexpected I guess
I am in the collision industry , and can confirm that estimate for the repair is accurate. As far as making the customer satisfied , that’s just the way it goes. You cannot make everyone happy. One last note, don’t ever do business with friends or family. It’s just a rule to go by, to make your life a lot more stress free. I have bought and sold cars in the past, and my friends and family would like what I was selling. I would tell them straight out, I do not want to sell it to you just to keep the peace.
The 4L inline 6 with their 5sp manual is still their best combination since the 1960s. I had this same combo in a 94 Grand Charokee and it was bulletproof.
Craig, u r the most fair (really above and beyond) car dealer, by far. Sometimes, it's easier to suck up a loss. Worst case scenario its good pr So good for you as a human being being the person you are. Good Karma is absolutely coming ur way.
That woman should be ashamed of herself for posting on facebook saying you wouldn't take the car back after her daughter got into an accident when she pulled out in front of someone (I'm assuming she was at fault). Regardless, I think you're an outstanding person and have 100% transparency with your customers. You didn't have to take that Jeep back, whether or not it's a lemon because of the crash. If they'd come to you before the accident and said "Hey, the check engine light came on shortly after we left the dealership, would you mind taking a look at it", I feel like you would have taken care of them. If it was determined to be a lemon at that point you would have done the right thing. I commend you for being a breath of fresh air in the car industry, most dealerships will blow smoke to get the sale, you don't have to do that. Thank you.
You are what every car dealer or business owner should strive to be, car dealers should watch your videos and take notes. My son is 16 and will need a car in a couple of years and i would not hesitate to drive from long island to NH to buy from from flying wheels. You are the epitome of customer service, and these videos are all the evidence needed to prove that.
As bad as the situation went, you still made money and did the right thing. Do not discount the fact you are about to pocket 3-4k or more out of that insurance check after fixing that minor damage for much much less. Plus wholesale sale price. Exactly what I would do and wanted to comment on the last video lol. Turned that negative deal to a 5k deal all day.
Did the best you could do and better than 90% of NH used dealers. My last used car came with 30 day warranty they wrap it in every car just in case something like this happens. Keep the videos coming great job. 👍
I feel that " Wranglers always need something..." From lifters to swollen hinges to blinking TPMS lights to unresponsive touch screen radios... It's always one of those.
Your integrity reflects on all the videos you post. If your friend and his wife question that, they really don't know you and aren't good friends, lol. Keep doing what you do, and everything else will continue to fall into place
Craig your a honest used car dealer. Wish there were more like you. I bought a Honda Ridgeline 30 days later the Transmission went three thousand dollars more and the should have bought the warranty speech made me sick . Thank you for not being that guy.
As an ex smog technician of 5 years, you need to drive cars way more than 10 miles to find out if it has any issues, I’d always tell people drive cycles are 100+ miles and their eyes would get big. 100 miles is even a small amount. Most monitors won’t even set until 100. Diesel monitors have taken 1000 miles to set in my experience. Evap codes/ issues won’t show up until 500 miles at times
I sold cars for nearly a decade. Glad to be out of the car business, mainly because of situations like this. I don’t know any dealer that would have taken back a wrecked vehicle. They should be singing your praises not bashing you on social media. Karma will come though when the next dealer tells them to pound sand.
I'm so confused by these comments. He didn't just take a crashed car back, he took it back PLUS $6500 on top, if he would have just stood his ground on the pathfinder or any other car for that matter, and didn't give them actual money back like a fool, situations like these is what we live for in this business. Making 3 profits off the same damn car, plus selling a whole other one in one transaction. But he gave them money back, so he failed the assignment.
That returning issue is most likely a cracked coil. its not common, but when it happens on these it is hell to diagnose. The error comes back when the engine gets wet enough to cause the coil to lose power through the crack.
This whole situation sucks and I've watched it from the beginning... but I do applaud you for how you made it right for everyone including the insurance company 👏🏾 🙌🏾
A good business is just the people who make up the company. Most good successful businesses struggle to do the right things. But it is really simple. Bend over backwards for the customer and it will always pay you back. But somehow you also have to hold the line and not allow yourself to be abused. It is a delicate balancing act. You went to the wall for these people and that is really admirable. I'd happily buy a car from you and recommend you to my friends. But if I trade in my car and the brakes intermittently squeak....I'll probably keep it to myself !!
You handled this situation better then most people would have, got to give you props for that. Well done and if I am looking for another car in the future I will definitely check your site first.
I can tell you are very honest. I felt so bad. Every business has plus and minus. Plus the buyers of the Jeep should not think your a Carmax you’re a small company.
My wife had a 2014 Dodge Journey R/T with the 3.6 Pentastar. She put about 100,000 miles on it, and the week after she made her last payment, the pentastar tick developed. Ahe ended up trading it in for a 2015 Highlander which she loves to death, and the lot we bought it from had her Journey for sale for like $4,000.
Craig that’s cool you took it back after it was crash. I guess it’s a win win ,they get rid of the car and you get paid for the bodywork but you have to wait for the bodywork to be done. Good deal and your cusp were happy
Greetings from the UK, they shouldn't have lied about you on Facebook,I think you went above and beyond to help them out,and at the end of the day the crash damage was the daughters fault.
Craig, a lot of people don't have any understanding of cars in general. They always think that you have a crystal ball that works on anything, but that is not the truth. Otherwise you would always buy the perfect car cheaper. Also new cars can have a lot of issues. It's just like human, we get older and we get some defects. A real pitty the way they looked at it. Even more with the accident. They are clueless what something costs to repair and think it's cheap. It's never cheap. You did all you could do and more. It's their loss. If they don't seee that they are blind. Like you said who gives a car to try out for a few days? You are rocking it and just keep going. You will always have customers that are not resonable and only look at everything from their prospective.
It seems to be the reality that if your car is going downhill, the logical thing is to sell it and upgrade... that's too be expected when buying used. That's why one should always get a complete inspection.
You went far above and beyond for the customer! That’s a lot to offer for them and if they they want to be negative about it then let them be. You should reply to that post explaining what you’ve offered. That’s on them. I would prefer to move on from that customer and that’s final. I understand your reputation is very important for you and it should as a business owner. Great job on offering help, others would have curbed those customers.
You're too kind Bud. With Their negative FB post I would have taken all deals with them off the table. Let them deal with it themselves. Some people you just can't please. The are going to find something wrong with any vehicle they buy. No matter new or used. I'm a nice guy too and I will bend over backwards to help anyone, but I will not be abused or walked on.
You my friend go way beyond the other used car dealers that is the reason you are so well liked got to hand it to you flying wheels Big recommendation Love it😊
Great content and nicely done. You went above and beyond! Most ruthless used car dealers won't as used vehicles are sold as is and with their next transaction somewhere else, it might be lesson learning time when they get one those dealers and have a vehicle problem and then realize how good you were to them! 🇺🇲✌️
Not every issue with a car is something the customer is hiding. I recently sold my Hummer to a dealer. Told him everything I knew was wrong; leather seats needed refurbishing, a few dents and dings here and there. He had his mechanics check it out and the steering linkage was a bit loose, and the power steering pump had a leak. Not an external leak, just leaking fluid around the high side of the pump to the low side. Hell, sometimes we just get used to how a vehicle drives and don't think it is unusual. And dealers do it too. I've bought used cars from dealerships that had issues that should have been taken care of before the sale.
My job as an independent car dealer was to repair the reasons the car was traded in back in the day. Also only bought proven reliable vehicles and if I ever thought about reselling a Dodge product. My mind would goto the dictionary definition of Dodge, " to duck and/or avoid". 😮
I don’t care the make or model any car can have an issue, just this week a friend that bought 23 ford truck the transmission went out, truck didn’t have 3k miles on it.
A great dealer who goes above and beyond to build relationships. Too bad that some customers are so narcissistic they don't recognize good service when they see it.
At 16 I had to buy my dad’s old car from him no freebies. And that 79 Fairmont burned lots of oil and I had to pay for any repairs . It was a worn out car .
As a a master autp tech, it is my assertion that the 3.6 pentastar engine in one of Chryslers worst offerings. Here is why.... There are wiring routing issues causing chafing and random codes. There are valve train issues. I have seen follower (kind of like rocker arms) failures, cams flatten out. Oiling issues. Ring failures. Oil cooler failures on both oil and coolant side (this is the most common failure. If not caught, it will destroy the engine) Timing chain issues. These issues tend to show themself at around 80k and up. I have replaced dozens of these in the last few years. I recommend running away if the car you are .looking at has one of these.
Do you know where the really good thing is, is that they're gonna go we're gonna buy a another used vehicle, if there's anything wrong with that vehicle they're gonna call whomever they bought it from? Are they going to be as available and open to them like what you work at HELP them, the answer possibly be no, then they would call you and ask you what you could do for them, and then ask, when you can really have that second, hopefully, gain them back as a customer, because you know that the other used car dealers may not be as transparent and worked with them, like you really worked with them, which is what you did, I'm glad you posted this video for other people who have had that bad experience, the used car dealer, and were probably thinking to themselves. Well, they're all the same, and they come in here, and they watch your video, and they go, no, they're not. My friend, you did the right thing for the right reason. All I can say is when you send out a positive message, even though the bad situation you're gonna get back positive energy, the end of the day, that's probably the best you can get. Thank you for making this video
Craig, you did more than the right thing the first time you offered to buy the Jeep back. When they declined, that should have been the end of it. The money you're losing on this is just crazy: The initial repair you did to the Jeep; the profit you're losing on the Pathfinder; etc. etc. By all means I'm for doing the right thing, but none of what happened was your fault, and you went above and beyond just by offering to by it back the 1st time- after that, everything else was on them. All this and the morons still are not going to come back or recommend you. No good deed goes unpunished!
You went above and beyond. I guess NH doesn’t have diminished value for insurance claims. I you had given them all their money back but deducted for the depreciation caused by the accident that would have been a great deal for them but you went way above what was reasonable. I’m not sure how you continue to meet these customers way more than half way.
Seems as though did way over what was required and definitely from my perspective a win for all. I willing to bet you will make money on that jeep and the customer is now our nothing but time but the time was a learning experience. Well done
You could have avoided this issue if you drove the car a little bit before placing it on your line for sale, after all you bought it went through it but if you didn't drive it prior to selling it, essentially you set yourself up for issues with it by not test driving it. most cars need to be driven on the highway and in traffic after reseting the computer to ready them for diagnostic purposes with the computer and fully reset the computer to see if a repair was correct
