I gave someone $4500 for FREE and then he Sued me for more! - Here's how I Protected myself 

I hear you Craig. I’m a civil lawyer. While I admire your approach, if anyone took me that deep into litigation, I’d take him to the cleaners for all of it. You’re not wrong to walk away, but I think that d-bag needed to feel it so that he doesn’t repeat the behavior with anyone else. You’d do the world a favor by handing him his ass!

You did more than anyone could ask! Not to mention that he probably beat the living hell out of that car!

People have no idea what small business owners go through. Thanks for pulling back the curtain on this Craig!

no good deed goes unpunished Craig. You were raised right. You did the right thing. The rest is on him!

Craig, you're a good man! The world needs more car salesmen like you.

You are one in a million. Most used car dealers would have stuck to the 'as is' and left the guy hanging . Need more folks like you in the car business.

My best friend owned a car dealership many years ago. During his ten-plus years in business, I witnessed dozens of customers lose their minds over big and small issues. He was threatened with bodily harm and or burning his company to the ground. I have no idea how he kept his cool because it was hard for me to watch a nice guy get abused.

been a contractor for forty years and can tell in the first five minutes of talking with someone if i want to do business with them. go craig we need more honest people like you.

Craig is a way better person than I am. I would have gotten my $4600 after missing the family day. Could have taken the family on a nice vacation with the $4600.

This is why I don't mess with flipping cars.

Man the more I watch the more impressed i am with this guys way of doing business!

that clown obviously abused it by beatin the hell out of it , you went above and beyond craig , kudos to you

I have been watching you for 2-3 years or so and know you're a smart and honest used car dealer. I sold used cars for many years but things were different then and you dealt with for the most part honest buyers. If I had to deal with what you do I would have never been able to do it. I give you a lot of credit for running your business the way you do and if I lived closer I would not hesitate to buy a car from you. Stay safe and God Bless.

Dude, you’re a lot better than most! You got blessed with a defamation suit and still kept it classy. Much love

Craig, What a great video!I've been a California attorney for over 27 years. Over that time, I've come up with several rules: 1) You win a case before trial . . . you win in the preparation. 2) It's easier to solve a problem before trial. and 3) If you go into a case to settle, it won't settle. If you go into a case to win, it'll settle. Yep, Craig . . . I believe in CYA1

Sometimes those bullies need to b put in their place. I strongly feel this was one of those times u should have rub salt in the wounds n not just got back the $4500 but also for yr lost time n expenses!! I'm finding out that it's hard to b a good person in this day n age as others will take advantage of u!! My hat is off to u buddy!! Sounds like u were raised the way I was! True harden values!!! Glad had the case dismissed

Craig, maybe nobody cares about the used car dealers in general, but if you're good to your customers, they will care about you. I bought 6 cars in the last 9 years from a used car dealer similar to yours here in Cranston, RI. They have been more than helpful when things went wrong with the cars. They even gave us discounts on repairs because we are good customers and friends now. Sadly, one of the partners whom I grew attached to died of cancer. He and I would discuss your videos as he told me that he actually knew you and described you as "very smart". Just wanted you to know. Peace out.

By walking away, hopefully you won’t have to deal with him anymore. That alone is worth the $4600 he owes you. That guy is a liar and a p.o.s.

The fact that you paid this man any amount of money after the car was sold as is, is amazing. Then he turns around and tries to put the cost of an engine that you didn't agree to is astonishing. Good on you for being an honest and caring person. Shame on that customer for trying to be greedy. Big waste of money and time for everyone.

As a consumer I appreciate your honesty. My father in law is a business owner, I worked for a Mom and Pop aerospace engineering company for 22 years, I have seen what business owners have to go through with a public that lies! Plus as being said public I have also found that what goes around comes around, no deed, good or bad goes without future repercussions. I hate car buying, when you go in with a purchase in mind you walk into that dealership with your guard up! I am referring more to new car purchases in general. Thanks, you put some faith back into humanity.

This shows what type of person you are and what type of business you own! Props to you, not many Used car dealers or businesses would've settled for what you did when you could've took the customer to the cleaners.

Wow, the nerve of that guy after you helped him out when you didn't have to. You're a real class act for not taking your money back. That would have been the hardest part. I think a lot of people would have done it out of principle of the matter.

You are a better man than me, I would have gone further and got my money back out of principle, plus good to show you won’t take that crap from people.

Good job. Reminds of when I had a customer make a rush purchase on a "NEW" boat. They used it over the weekend and brought it back claiming it had defects and wanted a another NEW boat. Pure buyer remorse I thought at first. Nope they had done this before. They just left the boat would not come get it. It had full warranty. I personally took it back to the factory for all warranty claims to be solved. Received threats from him and his lawyer. My lawyer advise me to settle it. I said I would rather pay the my attorney than give him his money back. In that state the law is more favorable to the customer than the businees owner. Always CYA on anything and everything you can think of. Found out these people had already sold the boat and were just waiting to get something out of me. Like you I did eventually pay some good faith money to settle(half of your total). My attorney said I went well above the law to rectify the situation. Best part about this experience was 1. I don't remember his name. 2. I still made a profit on that guy, even with the aggravation. But it like you said the law is funny about things and you have to ALWAYS PROVE your case and still can go the wrong way.

This video is pure knowledge I learned so much from this you handled it like a true professional im learning the ropes of this dealership stuff right now I’ve been open for a full year and I’m still learning things thank you for this !

You're a great guy and business. I'd buy from you anytime. Thank you!

This is Craig from Lees Summit, Mo, just wanted to say WELL DONE CRAIG! I absolutely cannot stand bullshit lawsuits! I am so glad this turned out how I had a feeling it would!

What blew my mind when I sold cars was learning that a dealership was legally able to mark up a person's interest rate by up to 2% in my state. People are completely oblivious that a dealership not only profits by selling a vehicle above what they paid for it, but also by marking up the rate which they secured for them from the bank.

Wow Craig nicely done and couldn’t happen to a better person. I’m surprised this idiot would screw with you because it’s pretty clear you are sharp as a tack and not someone to screw with. Congratulations

You did the right thing and you went above and beyond to try and help him. Now he is being a huge Dbag. 👍 Matt.

My respects for this man is through the roof. what a good and honest used car dealer. never thought i would put together a sentence like this in my life.

As a fellow salesman, I really appreciate you Craig. I don’t even sell cars, but trust and believe - i know your pain. C.Y.A. Everyone sleeps better that way!

That whole situation sucks, glad it worked out the way you wanted it to. Mad respect for going above and beyond.

I actually believe you rolled out the red carpet for your customer. The paperwork he signed would have covered you and your dealership. I love how you brought out to cya because it’s totally true in almost every aspect of your life. Keep up your good work and thanks for all your hard work in producing these videos

Craig is legit ...I might drive from Buffalo NY to buy a car from this guy ..I love his channel and attitude real stand up guy 👍

Craig has to be the most considerate dealer ever. When I have my own dealership I’m gonna remember to be like this

Sorry for all your stress over this deal. You certainly CYA'ed on this one and went above and beyond. I agree with the lawyer who commented earlier that I would have gone l all the way to court to teach this idiot a lesson. You are definitely a good person for not going that way though.

Craig your 1000 percent correct. I am fighting the same type of issue. I was sued in the start of 2020. Here is my issue and its total bullcrap. So I had a guy sue me for get this, 33,000 dollars. I was defaulted due to not showing up. The address the Rockingham county sheriff served notice too, I have not lived at for over 10 years. I had /have 2 other open cases (1 custody of a minor child I have custody off, who turned 18 this year but was a minor in the start of 2020, AND They had my up to date address in the court files. An The other is CIVIL superior court Brentwood for Suing a Trustee of a trust fund for theft. ) They also had my lawyers info. Jeanne Shaheens husbands law firm out of dover). So the property owner of the property that the notice I was served at, I spoke to when i found out about all this. She said 2 yrs ago, she came home and there was a notice left taped to her door. and It was soaking wet, in the rain, for 8 hours, and she couldn't even read the name nor the sheriff's name who left it. She did call the court to report it. But they didn't have a case for her name. An the address didn't come up with any cases they could find. An Then 2 yrs later. I am driving, pulled over for 42 in a 35, (was 45 about a 1000 feet before and I missed the sign it happens. ) Well Arrested Then After I start talking to the sheriff, and he says your bail is 1000 cash. I get the sheriff to agree to let me go to a bail commissioner and pay and not be processed at the county hotel. So then As soon as I find out the whole background of this, I file a motion to vacate. DENIED. Why Cause I was served in 2020 at the house I had not lived in for 10 yrs. Who I had no clue who lived there. An They never meet me, nor heard of me before I knocked on the door. See since the sheriff marked that he served me. I only had 30 days to appeal. So in 2020 I had to appeal a case i didn't know about. I'm appealing currently to the NH supreme court. But who knows if they will ever even see my case. Because the way the law works, I have to prove that a law of ethics was violated for them to agree to hear this case. An worse. The sheriff does not work for the county any longer. An lives out west. An by west. I mean western Europe. GERMANY to be exact. All I know is I am gonna fight this. Worse part is, who is to say the other side didn't pay off this dep to ""serve me"" . Since within 24 months he wasn't even part of the department anymore. COURT CASES SUCK. Wonder what would happen, If I filed a law suit against the judge in my case. Had him served at his house he lived at 40 yrs ago. An Did a SERVED like what happened to me. And Sued for the MAX amount allowed in Superior court civil litigation.

As someone suing my landlord for damages and false eviction SOME PEOPLE you can not do kids gloves with, you punch bullies in the mouth.

Craig you are an absolute stud! That was absolutely more then fair. I love how you handled that and any reasonable person would understand it’s not your fault the damn car broke.

It's very nice to have someone who at least tries to be honest and decent. It's a difficult and troublesome world where repair costs are high and almost everything seems to be made to break the day after the warranty expires. Very difficult simply, but you seem to have managed it.

Thank you for taking us on this amazingly insightful journey. No doubt we are very happy it worked out in your favor. We're sure that buyer will not be the last of his kind--everyone wants to walk away a "winner" from any negotiation. Take a breather and go enjoy time with your family, bruthah!!

Great content brotha…Nice CYA you have the moral high ground in this situation..

Thank you for this video and your time . I love amount of details you provided to us!

Way to stay cool calm and collected and come out as the bigger man. Love the videos Craig! Keep them coming!

Man I love how you handle the situation not so many dealers are like 💯 u are a real one not to many people out there like u that's why you so blessed

Great lesson! I appreciate the time you took to explain. Thank you

You did Wonderful job in court Craig. You are absolutely right about “CYA”I can’t emphasize that enough. I have a friend who is a prosecutor. She told me once “If it’s not on paper it didn’t happen” 😅I have had numerous cases where the outcome came down to what was on paper and/or witnesses . It definitely made a difference in our conviction rate. I realize there’s a big difference between Criminal and Civil Courts but that basic rule remains the same for both. Job well done.

It sounds like you went above and beyond. You always have great content. You’re definitely a go getter!

Craig. From one dealer to another - congrats on your win in court!! Cheers🥂

That was really fair for you stepping up to help the customer. I would have learned him a lesson and taken his money in the countersuit.

Don't change, your are a great example on how not just a car dealer should be, but how we all should be. I would be very happy to buy a car from you anytime.

Sorry to hear you had to go throught all of this BS. CYA!! Some customers are so unreal. Forget about this, you are the better person.

Been there done it! These losers always sue hoping you don’t show up! When I showed up all dressed up and ready to go, they were scared! Same thing I let them off on my counter sue! It’s stressful and a nightmare! I’m glad things work out right for you guys! Very emotional! Good job and can’t wait for next vid!!!

One of the best videos I've seen, great job documenting your journey bro

Your transparency is awesome. This is why I love your channel. Great advice for people starting out.

Good for you. You went above and beyond. Some people are unfortunately miserable

Man oh man we can use this as a lesson in any situation, don't trust ANYONE PERIOD AND COVER YOUR ASS like Craig said

CYA baby!! Great job on documenting the journey.

Thumbs up from me. Thanks for all the great info, i hope you never stop sharing your knowledge and experience.

Sorry you had to go through this, Craig. Keep your head up.

he thought he sensed weakness from you when he bought it as is and then you still paid for an engine. people attack weak people.

Thanks for the story and reminder!! Really speaks to your character, and I'm positive that good-will posture and actions will reward you in the end.

VERY informative video of your ordeal! Thank You Craig!!

Been watching the channel for awhile now, not many like you .. great job if I lived closer you earned my business 💪🏼

Thanks for the update! You are definitely a nice guy and nice guys (like me too) get screwed in the end. People like this are the 1% of people that you cannot give in. The sad thing is, is that you haven't heard the last from him. He is likely more mad than ever and is going to be malicious. When he publicly posts those new things to hurt you, I hope you will go after him to the full extent you can.

Never watched any of your content before, but I watched this and needed to say your a good dude and it would be a better world if more people would act in a similar manner. 🙏🏻🤘🏻

We love you Craig! And your channel!

You’re a good guy mate. I’d buy a car from you in a heartbeat. There are good people out there and hope that a-hole doesn’t make you lose faith in good customers.

Thanks for sharing. I used to make aftermarket off road parts I sold online and someone got in an accident and claimed my part (which had nothing to do with drivetrain or the crash) was the reason for the crash. Luckily I had a long disclaimer online that my parts were not legal on road and designed for off-road use only I was saved. If I didn’t have the little paragraph on the website who know what would have happened. Keep your head up out there, people are always out to make a buck.

Yes, absolutely entertaining and educational Craig! I really felt for you with all the lost time and missed time with your family. You've convinced me that there are ethical car dealers out there!

Man Craig you have awesome integrity and you are one in a million that would do that. God bless you bro!!!! Keep doing what is right and you will reap what you sow man. You will be blessed for your goodness to others even when they are not good to you brother 🙏🏼. 😎

Good for you Craig. You are so fair and so honest. I wish I lived closer to buy vehicles from you. You were nicer than I would have been considering his actions and words, but living well is the best revenge and best to be rid of the headache to move on. You have my respect sir.

You are a good person!

God bless this man and i thank god his videos popped up on my feed, well handled and solid ass dude words can’t explain

Dude you're so cool ! Honest , reliable a man of your word. Kudos to you ! Keep rockin this chapter is over 😎

As a flipper in real estate I cannot relate to you any more than this video. Sometimes bad things happen that are out of your control and when the other party is a jerk and impossible to deal with , it makes things miserable . Happy to hear this is over for you now. Good luck and enjoy your new vacation house!

if you do the right thing and operate honestly you will be ok /i like how you handle things it teaches me in my business how to deal with customers

Your amazing dealer and even more amazing human. Love your channel, and I will continue watching and enjoying.

Very informative and helpful. Thanks for sharing your experience.

*Craig, since he breached both agreements several times, lied several times and bad mouthed you, you should have taught him a lesson. People like this will never learn unless they are taught a costly lesson and you should have been his professor.*

You deserve a like. Love how you do business and teach others.

I appreciate how you really bring this side of our business to light for those who are not in it. They get to really see what happens on our side of the desk. Everyone has poor images of car dealers and everyone thinks that we are out to get them. You show that many dealers are not slimy and try to do the right and honorable thing. Yet customers like this try to change the truth. You ALWAYS need to CYA in this business. It protects you and your business, as well as the customer with the agreements we draft up. Keep up the good work.

You went above and beyond for the customer!

Keep going the final results are the ones for you and family

Someone said in a previous video that you should have looked at live data on a scan tool when he first came to you. If you saw he was at 9k rpm going going at a crazy speed. Or something like that, That’s ammo for your court claim

Congratulations 🍾, I did enjoy this thank you

You're a good man Craig keep up the good work

no good deed goes unpunished!

Craig, When it comes to customer satisfaction and how to deal with litigation, I would say you already have the wisdom of an experienced lawyer and business man combined. Having been a partner in small retail oriented training businesses, I came to realize just how time consuming, expensive, and distracting it can be for management to be dealing with the negativity of litigation. I fully agree with you that it is better to CYA your business legally at all times and then find a way to settle even the most absurd legal claims made by customers. Regardless of how much your business receives in a settlement it cannot repay you for your lost time, loss of productivity, and the distraction from your core business activities. It took me some time and experience to temper my inner feelings of infuriation when customers who were treated well wanted to litigate over fanciful claims. Well done, “You’re a better man than I am, Gunga Din!” Mark

This is one of your best, most useful videos. Thanks for sharing your story.

I think the CYA is certainly the biggest takeaway, but it's just so unfortunate to hear these cases where you try to do a positive thing and the other person senses weakness and tries to exploit it for all they can get (i.e. working with him after the as-is sale to go halfsies on the engine gives him the impression he could try walking all over you and extract as much as he can). That's why it's ALWAYS CRUCIAL to read and understand ANYTHING you sign. If you can't understand it, get someone to help you understand it before you sign, or just walk away. Contracts trump he-said-she-said and are hard to get out of when there's no obvious breach.

Only thing I'm not clear on is early in the video Craig said he could not get a warranty on the Corvette because they will not warranty a race car then later on in the video he said the buyer refused the warranty. Mabee I'm missing something . Anyway I am Glad Craig won !

You did it the right way, your a good car dealer thx

One of the best RU-vid videos I have ever watched Nice work!

No good deed goes unpunished!

It sucks but thats how it is you feel like youre going over the moon to make the customer happy but its never enough. Hated dealing with corvettes because the owners/buyers think theyre ferraris😂

Thank you for your video, that's educational, and seems why you have reached so high. You are a good man, keep it that way, I appreciate you.

You're a good man honorable and helping him get that car up and running but he still wasn't happy but you did good covered your back!

Wow. Another SATISFIED CUSTOMER. THATS WHAT HAPPENS WHEN YOU SELL CARS WITH HIGH MILEAGE. You make great content that keeps people watching.